Updates from the opening sessions at IBM Lotusphere and Connect 2012

1. The Update
Twitter: HP_Dalen
#IBMSOCBIZ_DK
© 2012 IBM Corporation

2. Disclaimer
IBM’s statements regarding its plans, directions, and intent are subject to change or withdrawal
without notice at IBM’s sole discretion.
Information regarding potential future products is intended to outline our general product direction
and it should not be relied on in making a purchasing decision.
The information mentioned regarding potential future products is not a commitment, promise, or
legal obligation to deliver any material, code or functionality. Information about potential future
products may not be incorporated into any contract. The development, release, and timing of any
future features or functionality described for our products remains at our sole discretion.
| © 2012 IBM Corporation
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3. Agenda
■ Opening session
■ IBM Connections Next
■ Pause (ca 11:15)
■ IBM Lotus Notes
■ Frokost (ca 12:30 – 13:15)
■ IBM SmartCloud
■ IBM Unified Communications and mobile
■ Pause (ca 14:45)
■ Opsamling/Afslutning
| © 2012 IBM Corporation
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4. | © 2012 IBM Corporation
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5. Alistair Rennie, GM ICS, opens Lotusphere 2012
“The
integration of
the business
processes with
the 'world of
collaboration'
requires Social
Business
technologies.
IBM can
deliver now!”
| © 2012 IBM Corporation
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6. Michael J Fox at Lotusphere 2012
| © 2012 IBM Corporation
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7. | © 2012 IBM Corporation
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8. Findings from IBM Connect 2012
■ Historically, conservative organisations have now embraced social
■ 84% of the top 35 banks now have a social media strategy
■ All of the G7 are now working government 2.0/Social projects
| © 2012 IBM Corporation
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9. Findings from IBM Connect 2012
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10. Findings from IBM Connect 2012
| © 2012 IBM Corporation
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11. IBM Social Business and Collaboration Solutions
| © 2012 IBM Corporation
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12. Dr. Jeffrey Burns, Children's Hospital Boston
| © 2012 IBM Corporation
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13. lotusdk.wordpress.com
@IBMsocbiz_DK
Social Business – News, Tips & Tricks
| © 2012 IBM Corporation
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14. Generation Y kommer – Prepare yourself!
Generation Y lever på Social Media platforme!
Vi adopterer hurtigt ISM/Collaboration tools:
- Vi kender værktøjerne
- Vi har alt på ét sted
- Forskellige måder at kommunikere på
Udskiftning I workforce / paradigmeskift
- Hvor forsvinder viden hen?
- Viden skal overføres via ISM
- Gen Y vil ikke tage kurser og træning – vi vil selv!
| © 2012 IBM Corporation
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15. Hvilken effekt vil Gen Y have på virksomheder?
- Vi Arbejder sammen i teams/anerkendelse
- Foretrækker en flad virksomhedsstruktur
- Mere fleksibelt arbejde med Mobile og Cloud
- Customization / Engagement / Entitlement
- Virksomheder vil have talenter!
- Hvad med knowledge management om 10 år?
From APCO Worldwide
| © 2012 IBM Corporation
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16. Fremtiden?
Organizations will increase their spending on enterprise social
collaboration software at a compound annual growth rate of 61
percent through 2016, a year in which the market for these
products will reach US$6.4 billion, compared with $600 million
last year – klart eksempel på den forandring der er ved at ske.
Gen Y skal være facilitators for de ældre generationer – reverse
mentoring!
| © 2012 IBM Corporation
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17. Product releases 2012: In short
■ “Mobile first”. Mobility, mobility, mobility
■ Lotus Notes and Domino 8.5.4, with optional Social Edition feature back
■ IBM Websphere Portal and IBM Web Content Management v. 8
■ IBM Connections Next. Introducing: Social Mail (E-mail re-invented)
■ IBM SmartCloud for Social Business (aka LotusLive, re-branded)
■ IBM Docs. Office productivity suite, cloud or on premise
| © 2012 IBM Corporation
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18. The key elements of the ICS strategy
■ Mobility – all Platforms
■ Beautiful - “One UI” across all services components
■ Integrated – based on Open Standards and beyond IBM
■ Social – IBM is the leading provider
■ Smart – Business Analytics is the differentiator
| © 2012 IBM Corporation
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19. The ICS Strategy ...
Embedded Apps
Consumable information flow simplify the way work
gets done
Partner embedded apps examples from Lotusphere:
http://bit.ly/GBqBZY
Designs subject to change
| © 2012 IBM Corporation

20. The ICS Strategy
Moving from sending to sharing Optimized for Mobile Access
Designs subject to change
| © 2012 IBM Corporation

21. The strategic agenda
■ The principles of a “Social Business”
■ The foundations of a Social Business platform
| © 2012 IBM Corporation
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22. Technology is dramatically changing the way we live
How I Buy How I Work
Interacting with peers Collaborating from
and engaging with the anywhere at any time.
company.
How I Create
Tapping into a wide variety
of insight and expertise.
| © 2012 IBM Corporation

23. People are empowered like never before
Find and share Rise of social networking Bringing social tools
information instantly and mobile devices into the enterprise
• 200 million tweets sent • Social networking • 37% of US IT workers are
via Twitter each day accounts for 22% of all using technology they
• More than 7 billion pieces online time master first at home,
of content shared each • Smartphone and tablet then bring to work
week on Facebook shipments now outpace • 64% of GenY download
PCs unauthorized applications
at least once a week
to get their job done
Source: Facebook, 2011
Source: Nielsenwire, 6/1/2010, Morgan Stanley
Source: Forrester: Forrsights Workforce Survey 2011
| © 2012 IBM Corporation

24. A social business optimizes interactions among people
to gain a competitive advantage
By removing barriers, a social business allows people to apply expertise and
insights that improve and accelerate results across business functions:
Workforce Customer Care Product and
Optimization and Insight Service Innovation
| © 2012 IBM Corporation

25. New Goals of a Social Business
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26. Social Business solutions are built on a core enabling set of capabilities that
transform how businesses engage with people and harness social intelligence
Reach people where Enable people to
they live and work engage productively
in a business context
Connect through identities on
consumer, b2b, and corporate Develop personal insights and
social networks social intelligence
Communicate on the Facilitate emergent processes
associated channels
Monitor and analyze Act on insights for
social data to discover business advantage
new business insights
Integrate social capabilities into
Analyze identities, social the enterprise in order to act
graphs, communication on new opportunities, make
channels, and social content better decisions, optimize
processes in real time, and
Identify opportunities, problems, govern and manage risk
solutions, valuations, etc.
| © 2012 IBM Corporation

27. The Technical View
Access
Points
and more ...
Services could include; Mail, Services could include; web
presence awareness, meetings, document editing, collaborative Services could include; real-time
collaborative document editing, & authoring, shared files / folders sentiment analysis, web analytics,
more. & more. smart filtering & more.
Social
business
capabilities
Delivery
models
| © 2012 IBM Corporation

28. The tools should
match the goals ...
| © 2012 IBM Corporation

29. The Strategic Agenda
■ The principles of a “Social Business”
■ The foundations of a Social Business platform
| © 2012 IBM Corporation
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30. Social Collaboration Services … today in IBM
Connections
Blogs*
Present news or ideas
Profile Wikis*
Find the people you need
Document best practices
Microblogging Forums
Communicate inside your network Exchange ideas with, and benefit from the
expertise of others
Activities*
Organize tasks and jointly resolve them in
Communities your team
Work in a secure environment with people Bookmarks*
who share common roles and expertise or
Save, share, and discover bookmarks
tasks
Ideation Blog
Create ideas and leverage the crowd to
develop them
Homepage Media Library
See what's happening across your social Add sizzle by sharing rich media like Photos
network and Videos
Files*
Social Analytics Post, share, and discover documents,
Discover who and what you don’t know via presentations, images, and more
recommendations Content Mgmt. Integration
Securely manage and collaborate on business
* inside of Communities and/or for individual use documents, e.g. in FileNet, Quickr, © 2012 IBM Corporation
..
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31. Open Standards
become the critical success factor for the 'Workplace of the Future'
■ Activity Streams: Collection of all Events from all
Sources at one single place
■ OpenSocial Gadgets: embedded apps make it a
new, very productive experience to get work
done
■ Loosely coupled, Web-centric Architecture
■ Integration via open APIs and with the help of the
Social Business Toolkit
■ No One-Vendor Lock-in: It is all based on open
standards
HTML5 ARIA SAML
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32. Unprecedented Integration based on open Standards
The Activity Stream in IBM Connections Next
The "Update“ Activity Stream
(potentially) collects all Events
from all systems
Designs subject to change
Connections Mobile iNotes Notes Portal 2012 IBM Corporation
| ©
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33. Social “enabled” Business Apps
Information in the
overall context: all
remains connected
In the e-mail view of
“Social Updates”, Mail and
Calendar can be accessed
in the Social Context
Designs subject to change
“Very soon, you won't be able to see email and social networking separate.
Email will not die, it will in fact have more flavour and will be more integrated."
-- Neha Gupta, Senior Research Analyst, Gartner© 2012 IBM Corporation
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34. Social Mail
… Mail in Context of Social (Connections Mail)
Social Mail
Designs subject to change | © 2012 IBM Corporation
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35. Mobile: the broadest offering on the market today
■ Device-dependent interfaces for all major
mobile devices and collaboration services
- Smartphones and Tablets
● Apple®, Android, BlackBerry®, Nokia
■ Secure solutions for businesses - as a
basis for BYOD approaches
● Secure Mail/PIM: Traveler
● VPN: Mobile Connect
● Device Mgmt: Tivoli Endpoint Manager
■ Evolution of mobile apps involving
embedded OpenSocial apps to offer
mobile Social Business Solutions
BYOD = Bring your own Device
| © 2012 IBM Corporation
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36. 2011 was the year of IBM's mobile apps
21 Collaboration Apps
44 new Releases
| © 2012 IBM Corporation
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37. Mobile: 2012 – we will extend the lead
Planned for 2012 (examples)
■ Traveler Social Edition
● High Availability
● New Android™ Tablet E-Mail UI
● To do
● Windows® Phone (Nokia, HTC) (Beta 1H12)
■ Connections
● Activity Streams
● Improved UI for Files/Profiles
● Partial/Full Wipe
● Mobile Social Reader
■ Sametime mobile Meeting Apps
● Integration of Connections, Traveler & Sametime
■ Tivoli® Endpoint Manager Integration
■ New development opptions with WorkLight
■ Tools for Mobile Apps | © 2012 IBM Corporation

38. Desktop: Lotus Notes Social Edition – Homepage
| © 2012 IBM Corporation

39. (Planned) Social Dashboard for Tablets
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40. Understand what's going on – Social Analytics
Collaborate on a set of objectives and insights, find the right experts and drive actions
| © 2012 IBM Corporation
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41. Understand what is going on on my Web Site
In beta
The information on the new product is intended to outline our general product direction and it should not be relied on in making a purchasing decision. The information on the new product is for
informational purposes only and may not be incorporated into any contract. The information on the new product is not a commitment, promise, or legal obligation to deliver any material, code or
functionality. The development, release, and timing of any features or functionality described for our products remains at our sole discretion
| © 2012 IBM Corporation
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42. Understanding the Sentiment in your Organization
Example: HR Social Intelligence Dashboard
Early revealing of
trends allows for
direct involvement of
subject matter experts
| © 2012 IBM Corporation

43. Social Business is Key to IBM's growing Portfolio
of SmartCloud Business Solutions
Social Business
Smarter
Commerce
Business Analytics &
Optmization Smarter Cities
| © 2012 IBM Corporation

44. Announcing IBM Smart Cloud for Social Business
■ Aligning LotusLive with IBM
SmartCloud
■ Delivering a portfolio of
Social Business Solutions in
the Cloud
http://www.ibmcloud.com/social
| © 2012 IBM Corporation

45. IBM SmartCloud Engage
■ Secure, integrated messaging and social services for businesses
■ Flexible Client Option – mobile, Browser, Tablet, Rich Client
People Communities
Activities Files
Meetings Events
Chat E-Mail
Forms
| © 2012 IBM Corporation

46. Summary
■ IBM is the market leader in the areas of Social and Mobile Collaboration
■ Cross-product integration, browser strategy, choice of deployment options
■ A unique portfolio to support your company on the journey to become
a Social Business
| © 2012 IBM Corporation
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47. Thank You
Hans Petter Dalen IBM Danmark Aps
Technical Leader, Nordics Nymøllevej 91
IBM Social Business 2800 Lyngby
& Collaboration Solutions
Tel +45 28803904
dalen@dk.ibm.com
| © 2012 IBM Corporation
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