Submit Search
Upload
Group link 1stsession-gwava_con2012
•
0 likes
•
535 views
GWAVA
Follow
GroupLink Presentation GWAVACon 2012
Read less
Read more
Technology
Report
Share
Report
Share
1 of 19
Download now
Download to read offline
Recommended
Sujeet CV
Sujeet CV
Sujeet Kumar
Using Oracle Applications on your iPad
Using Oracle Applications on your iPad
Oracle Day
Srini CV
Srini CV
Srinivasa Rao Satyavolu
Resume Suresh N
Resume Suresh N
Suresh Kumar
Using the Cloud to Deploy Quality Management Software
Using the Cloud to Deploy Quality Management Software
VERSE Solutions
Deploying Windows 7
Deploying Windows 7
NeilSand
Tmh02 vdi image_optimization_and_troubleshooting - Jeff Stokes
Tmh02 vdi image_optimization_and_troubleshooting - Jeff Stokes
Jeff Stokes
Presentation citrix desktop virtualization
Presentation citrix desktop virtualization
xKinAnx
Recommended
Sujeet CV
Sujeet CV
Sujeet Kumar
Using Oracle Applications on your iPad
Using Oracle Applications on your iPad
Oracle Day
Srini CV
Srini CV
Srinivasa Rao Satyavolu
Resume Suresh N
Resume Suresh N
Suresh Kumar
Using the Cloud to Deploy Quality Management Software
Using the Cloud to Deploy Quality Management Software
VERSE Solutions
Deploying Windows 7
Deploying Windows 7
NeilSand
Tmh02 vdi image_optimization_and_troubleshooting - Jeff Stokes
Tmh02 vdi image_optimization_and_troubleshooting - Jeff Stokes
Jeff Stokes
Presentation citrix desktop virtualization
Presentation citrix desktop virtualization
xKinAnx
SOLIDWORKS Enterprise PDM Data Sheet
SOLIDWORKS Enterprise PDM Data Sheet
Digital Dimensions
A Better Solution Limited Corporate Presentation
A Better Solution Limited Corporate Presentation
Robert Atkins
Resume Kirankumar Arage
Resume Kirankumar Arage
Kirankumar Arage
VDI Best Practices
VDI Best Practices
eG Innovations
Instalacion de windows server 2012
Instalacion de windows server 2012
Salazar Jorge
Rohan Sawant
Rohan Sawant
rohan2410
Virtualization--Transforming the Desktop of the Past
Virtualization--Transforming the Desktop of the Past
kramer45
AmarResume
AmarResume
Amar vishwakarma
Suvajitbasu
Suvajitbasu
Suvajit Basu, MCSE, VCP , AWS , PRINCE2 ®
Future-Proof Your Desktops - How City of Kent is Implementing VDI for 800 Wor...
Future-Proof Your Desktops - How City of Kent is Implementing VDI for 800 Wor...
Unidesk Corporation
Scalar works with PNE to deploy VMware Horizon
Scalar works with PNE to deploy VMware Horizon
Scalar Decisions
PCB Design and Data Management
PCB Design and Data Management
EMA Design Automation
New_Resume_Biswajit_Paul
New_Resume_Biswajit_Paul
Biswajit Paul
OCCCIO 2017 - Desktop Virtualization at Sheridan: Past, Present and Future
OCCCIO 2017 - Desktop Virtualization at Sheridan: Past, Present and Future
James Duncan
DeepakTaneja_SE
DeepakTaneja_SE
Deepak Taneja
Server Virtualization: Success - VDI: not so much... Why?
Server Virtualization: Success - VDI: not so much... Why?
Unidesk Corporation
Citrix XenServer Success
Citrix XenServer Success
eG Innovations
Resume_Ram Dass
Resume_Ram Dass
Ram Dass
Resume_Gunalan_updated
Resume_Gunalan_updated
Gunalan Subramaniam
What's new in Citrix XenApp 7.5 und XenDesktop 7.5?
What's new in Citrix XenApp 7.5 und XenDesktop 7.5?
Digicomp Academy AG
GWAVACon 2013: Management Solutions
GWAVACon 2013: Management Solutions
GWAVA
GWAVACon 2013: Immidio flex+ Workspace Virtualization
GWAVACon 2013: Immidio flex+ Workspace Virtualization
GWAVA
More Related Content
What's hot
SOLIDWORKS Enterprise PDM Data Sheet
SOLIDWORKS Enterprise PDM Data Sheet
Digital Dimensions
A Better Solution Limited Corporate Presentation
A Better Solution Limited Corporate Presentation
Robert Atkins
Resume Kirankumar Arage
Resume Kirankumar Arage
Kirankumar Arage
VDI Best Practices
VDI Best Practices
eG Innovations
Instalacion de windows server 2012
Instalacion de windows server 2012
Salazar Jorge
Rohan Sawant
Rohan Sawant
rohan2410
Virtualization--Transforming the Desktop of the Past
Virtualization--Transforming the Desktop of the Past
kramer45
AmarResume
AmarResume
Amar vishwakarma
Suvajitbasu
Suvajitbasu
Suvajit Basu, MCSE, VCP , AWS , PRINCE2 ®
Future-Proof Your Desktops - How City of Kent is Implementing VDI for 800 Wor...
Future-Proof Your Desktops - How City of Kent is Implementing VDI for 800 Wor...
Unidesk Corporation
Scalar works with PNE to deploy VMware Horizon
Scalar works with PNE to deploy VMware Horizon
Scalar Decisions
PCB Design and Data Management
PCB Design and Data Management
EMA Design Automation
New_Resume_Biswajit_Paul
New_Resume_Biswajit_Paul
Biswajit Paul
OCCCIO 2017 - Desktop Virtualization at Sheridan: Past, Present and Future
OCCCIO 2017 - Desktop Virtualization at Sheridan: Past, Present and Future
James Duncan
DeepakTaneja_SE
DeepakTaneja_SE
Deepak Taneja
Server Virtualization: Success - VDI: not so much... Why?
Server Virtualization: Success - VDI: not so much... Why?
Unidesk Corporation
Citrix XenServer Success
Citrix XenServer Success
eG Innovations
Resume_Ram Dass
Resume_Ram Dass
Ram Dass
Resume_Gunalan_updated
Resume_Gunalan_updated
Gunalan Subramaniam
What's new in Citrix XenApp 7.5 und XenDesktop 7.5?
What's new in Citrix XenApp 7.5 und XenDesktop 7.5?
Digicomp Academy AG
What's hot
(20)
SOLIDWORKS Enterprise PDM Data Sheet
SOLIDWORKS Enterprise PDM Data Sheet
A Better Solution Limited Corporate Presentation
A Better Solution Limited Corporate Presentation
Resume Kirankumar Arage
Resume Kirankumar Arage
VDI Best Practices
VDI Best Practices
Instalacion de windows server 2012
Instalacion de windows server 2012
Rohan Sawant
Rohan Sawant
Virtualization--Transforming the Desktop of the Past
Virtualization--Transforming the Desktop of the Past
AmarResume
AmarResume
Suvajitbasu
Suvajitbasu
Future-Proof Your Desktops - How City of Kent is Implementing VDI for 800 Wor...
Future-Proof Your Desktops - How City of Kent is Implementing VDI for 800 Wor...
Scalar works with PNE to deploy VMware Horizon
Scalar works with PNE to deploy VMware Horizon
PCB Design and Data Management
PCB Design and Data Management
New_Resume_Biswajit_Paul
New_Resume_Biswajit_Paul
OCCCIO 2017 - Desktop Virtualization at Sheridan: Past, Present and Future
OCCCIO 2017 - Desktop Virtualization at Sheridan: Past, Present and Future
DeepakTaneja_SE
DeepakTaneja_SE
Server Virtualization: Success - VDI: not so much... Why?
Server Virtualization: Success - VDI: not so much... Why?
Citrix XenServer Success
Citrix XenServer Success
Resume_Ram Dass
Resume_Ram Dass
Resume_Gunalan_updated
Resume_Gunalan_updated
What's new in Citrix XenApp 7.5 und XenDesktop 7.5?
What's new in Citrix XenApp 7.5 und XenDesktop 7.5?
Viewers also liked
GWAVACon 2013: Management Solutions
GWAVACon 2013: Management Solutions
GWAVA
GWAVACon 2013: Immidio flex+ Workspace Virtualization
GWAVACon 2013: Immidio flex+ Workspace Virtualization
GWAVA
G+h netzwerk design - daccord gwava-con
G+h netzwerk design - daccord gwava-con
GWAVA
GWAVACon 2013: GWAVA Cloud Program
GWAVACon 2013: GWAVA Cloud Program
GWAVA
GWAVACon 2013: Partner Program Updates - New Partner Portal
GWAVACon 2013: Partner Program Updates - New Partner Portal
GWAVA
GWAVACon - Office - Ihre Schreibmaschine?
GWAVACon - Office - Ihre Schreibmaschine?
GWAVA
GWAVACon 2013: GroupLink’s everything HelpDesk
GWAVACon 2013: GroupLink’s everything HelpDesk
GWAVA
GWAVACon - The Art of E-Mail Migration GWAVA Migration Toolkit
GWAVACon - The Art of E-Mail Migration GWAVA Migration Toolkit
GWAVA
Viewers also liked
(8)
GWAVACon 2013: Management Solutions
GWAVACon 2013: Management Solutions
GWAVACon 2013: Immidio flex+ Workspace Virtualization
GWAVACon 2013: Immidio flex+ Workspace Virtualization
G+h netzwerk design - daccord gwava-con
G+h netzwerk design - daccord gwava-con
GWAVACon 2013: GWAVA Cloud Program
GWAVACon 2013: GWAVA Cloud Program
GWAVACon 2013: Partner Program Updates - New Partner Portal
GWAVACon 2013: Partner Program Updates - New Partner Portal
GWAVACon - Office - Ihre Schreibmaschine?
GWAVACon - Office - Ihre Schreibmaschine?
GWAVACon 2013: GroupLink’s everything HelpDesk
GWAVACon 2013: GroupLink’s everything HelpDesk
GWAVACon - The Art of E-Mail Migration GWAVA Migration Toolkit
GWAVACon - The Art of E-Mail Migration GWAVA Migration Toolkit
Similar to Group link 1stsession-gwava_con2012
Group link 2ndsession-gwava_con2012
Group link 2ndsession-gwava_con2012
GWAVA
WinDays15 - RemoteApp
WinDays15 - RemoteApp
Tomica Kaniski
Hosted Virtual Desktops and Streamed Applications
Hosted Virtual Desktops and Streamed Applications
Pete Valentine
Aucoda - Automated Development
Aucoda - Automated Development
Aucoda
NetSuite Features and Benefits
NetSuite Features and Benefits
Aboitizland, Inc.
An Inside look at Philips SpeechExec Enterprise
An Inside look at Philips SpeechExec Enterprise
gr8situation
Status Quo on the automation support in SOA Suite OGhTech17
Status Quo on the automation support in SOA Suite OGhTech17
Jon Petter Hjulstad
Product Innovations with Central Desktop - July 2012
Product Innovations with Central Desktop - July 2012
Central Desktop
Webinar:Building an Agile Enterprise with Business Activity Monitor
Webinar:Building an Agile Enterprise with Business Activity Monitor
WSO2
DellEMC Forum NYC - DevOps and Digital Trans vPublic
DellEMC Forum NYC - DevOps and Digital Trans vPublic
Don Demcsak
Implementing and Managing Desktop Virtualization in Education
Implementing and Managing Desktop Virtualization in Education
Jeremy Anderson
Dell Solutions Tour 2015 - Chromebook - Dell og Google viser vei, Ross Mahon ...
Dell Solutions Tour 2015 - Chromebook - Dell og Google viser vei, Ross Mahon ...
Kenneth de Brucq
Novell service desk gwava con
Novell service desk gwava con
GWAVA
Citrix Mobility Conference 2015 - Migrating XenApp & XenDesktop
Citrix Mobility Conference 2015 - Migrating XenApp & XenDesktop
Jonathan Wade
KronoDesk Overview Presentation (2019)
KronoDesk Overview Presentation (2019)
Inflectra
suman_resume
suman_resume
Rose Gill
.Net 7.1 years Vijay_Thakare
.Net 7.1 years Vijay_Thakare
Vijay Thakare
NOVA_Synergy_Citrix_TT
NOVA_Synergy_Citrix_TT
Georgie Montes
System Center Configuration Manager-The Most Popular System Center Component
System Center Configuration Manager-The Most Popular System Center Component
C/D/H Technology Consultants
Why Upgrade To Windows Server 2012
Why Upgrade To Windows Server 2012
Aidan Finn
Similar to Group link 1stsession-gwava_con2012
(20)
Group link 2ndsession-gwava_con2012
Group link 2ndsession-gwava_con2012
WinDays15 - RemoteApp
WinDays15 - RemoteApp
Hosted Virtual Desktops and Streamed Applications
Hosted Virtual Desktops and Streamed Applications
Aucoda - Automated Development
Aucoda - Automated Development
NetSuite Features and Benefits
NetSuite Features and Benefits
An Inside look at Philips SpeechExec Enterprise
An Inside look at Philips SpeechExec Enterprise
Status Quo on the automation support in SOA Suite OGhTech17
Status Quo on the automation support in SOA Suite OGhTech17
Product Innovations with Central Desktop - July 2012
Product Innovations with Central Desktop - July 2012
Webinar:Building an Agile Enterprise with Business Activity Monitor
Webinar:Building an Agile Enterprise with Business Activity Monitor
DellEMC Forum NYC - DevOps and Digital Trans vPublic
DellEMC Forum NYC - DevOps and Digital Trans vPublic
Implementing and Managing Desktop Virtualization in Education
Implementing and Managing Desktop Virtualization in Education
Dell Solutions Tour 2015 - Chromebook - Dell og Google viser vei, Ross Mahon ...
Dell Solutions Tour 2015 - Chromebook - Dell og Google viser vei, Ross Mahon ...
Novell service desk gwava con
Novell service desk gwava con
Citrix Mobility Conference 2015 - Migrating XenApp & XenDesktop
Citrix Mobility Conference 2015 - Migrating XenApp & XenDesktop
KronoDesk Overview Presentation (2019)
KronoDesk Overview Presentation (2019)
suman_resume
suman_resume
.Net 7.1 years Vijay_Thakare
.Net 7.1 years Vijay_Thakare
NOVA_Synergy_Citrix_TT
NOVA_Synergy_Citrix_TT
System Center Configuration Manager-The Most Popular System Center Component
System Center Configuration Manager-The Most Popular System Center Component
Why Upgrade To Windows Server 2012
Why Upgrade To Windows Server 2012
More from GWAVA
Slides: Archivierung und Security – Für weniger mehr bekommen
Slides: Archivierung und Security – Für weniger mehr bekommen
GWAVA
Open Horizons - GroupWise Monitor Deutsch
Open Horizons - GroupWise Monitor Deutsch
GWAVA
Open Horizons - Vibe: Run, Rabbit Run
Open Horizons - Vibe: Run, Rabbit Run
GWAVA
Open Horizons - GroupWise Monitor English
Open Horizons - GroupWise Monitor English
GWAVA
Micro Focus iPrint
Micro Focus iPrint
GWAVA
GroupWise Mobility Service 14.2.1
GroupWise Mobility Service 14.2.1
GWAVA
Micro Focus Keynote: Vision 2020: The Future of Infrastructure Software and M...
Micro Focus Keynote: Vision 2020: The Future of Infrastructure Software and M...
GWAVA
Desktop Containers 12: Next Generation of ZENworks Application Virtualization
Desktop Containers 12: Next Generation of ZENworks Application Virtualization
GWAVA
Open Enterprise Server - in a Windows world
Open Enterprise Server - in a Windows world
GWAVA
ZENworks 2017 - Overview
ZENworks 2017 - Overview
GWAVA
Vibe Custom Development
Vibe Custom Development
GWAVA
Third Party Client Access to GroupWise
Third Party Client Access to GroupWise
GWAVA
Gwava Cloud Offering
Gwava Cloud Offering
GWAVA
Let’s talk Retain – Requirements, Setup and Features
Let’s talk Retain – Requirements, Setup and Features
GWAVA
Protect your data in / with the Cloud
Protect your data in / with the Cloud
GWAVA
Exchange 2016 Cloud Migration
Exchange 2016 Cloud Migration
GWAVA
Large Scale GWAVA 7
Large Scale GWAVA 7
GWAVA
GWAVA: WHAT THE ANALYSTS ARE SAYING
GWAVA: WHAT THE ANALYSTS ARE SAYING
GWAVA
RETAIN FOR BLACKBERRY AUDIT AND ARCHIVING SERVICE (BAAS)
RETAIN FOR BLACKBERRY AUDIT AND ARCHIVING SERVICE (BAAS)
GWAVA
Retain richtig nutzen: Archivierung aus der Sicht eines Anwenders
Retain richtig nutzen: Archivierung aus der Sicht eines Anwenders
GWAVA
More from GWAVA
(20)
Slides: Archivierung und Security – Für weniger mehr bekommen
Slides: Archivierung und Security – Für weniger mehr bekommen
Open Horizons - GroupWise Monitor Deutsch
Open Horizons - GroupWise Monitor Deutsch
Open Horizons - Vibe: Run, Rabbit Run
Open Horizons - Vibe: Run, Rabbit Run
Open Horizons - GroupWise Monitor English
Open Horizons - GroupWise Monitor English
Micro Focus iPrint
Micro Focus iPrint
GroupWise Mobility Service 14.2.1
GroupWise Mobility Service 14.2.1
Micro Focus Keynote: Vision 2020: The Future of Infrastructure Software and M...
Micro Focus Keynote: Vision 2020: The Future of Infrastructure Software and M...
Desktop Containers 12: Next Generation of ZENworks Application Virtualization
Desktop Containers 12: Next Generation of ZENworks Application Virtualization
Open Enterprise Server - in a Windows world
Open Enterprise Server - in a Windows world
ZENworks 2017 - Overview
ZENworks 2017 - Overview
Vibe Custom Development
Vibe Custom Development
Third Party Client Access to GroupWise
Third Party Client Access to GroupWise
Gwava Cloud Offering
Gwava Cloud Offering
Let’s talk Retain – Requirements, Setup and Features
Let’s talk Retain – Requirements, Setup and Features
Protect your data in / with the Cloud
Protect your data in / with the Cloud
Exchange 2016 Cloud Migration
Exchange 2016 Cloud Migration
Large Scale GWAVA 7
Large Scale GWAVA 7
GWAVA: WHAT THE ANALYSTS ARE SAYING
GWAVA: WHAT THE ANALYSTS ARE SAYING
RETAIN FOR BLACKBERRY AUDIT AND ARCHIVING SERVICE (BAAS)
RETAIN FOR BLACKBERRY AUDIT AND ARCHIVING SERVICE (BAAS)
Retain richtig nutzen: Archivierung aus der Sicht eines Anwenders
Retain richtig nutzen: Archivierung aus der Sicht eines Anwenders
Recently uploaded
Exploring the Future Potential of AI-Enabled Smartphone Processors
Exploring the Future Potential of AI-Enabled Smartphone Processors
debabhi2
How to Troubleshoot Apps for the Modern Connected Worker
How to Troubleshoot Apps for the Modern Connected Worker
ThousandEyes
Partners Life - Insurer Innovation Award 2024
Partners Life - Insurer Innovation Award 2024
The Digital Insurer
Driving Behavioral Change for Information Management through Data-Driven Gree...
Driving Behavioral Change for Information Management through Data-Driven Gree...
Enterprise Knowledge
Understanding Discord NSFW Servers A Guide for Responsible Users.pdf
Understanding Discord NSFW Servers A Guide for Responsible Users.pdf
UK Journal
Evaluating the top large language models.pdf
Evaluating the top large language models.pdf
ChristopherTHyatt
Automating Google Workspace (GWS) & more with Apps Script
Automating Google Workspace (GWS) & more with Apps Script
wesley chun
🐬 The future of MySQL is Postgres 🐘
🐬 The future of MySQL is Postgres 🐘
RTylerCroy
The Role of Taxonomy and Ontology in Semantic Layers - Heather Hedden.pdf
The Role of Taxonomy and Ontology in Semantic Layers - Heather Hedden.pdf
Enterprise Knowledge
Boost PC performance: How more available memory can improve productivity
Boost PC performance: How more available memory can improve productivity
Principled Technologies
CNv6 Instructor Chapter 6 Quality of Service
CNv6 Instructor Chapter 6 Quality of Service
giselly40
GenCyber Cyber Security Day Presentation
GenCyber Cyber Security Day Presentation
Michael W. Hawkins
Mastering MySQL Database Architecture: Deep Dive into MySQL Shell and MySQL R...
Mastering MySQL Database Architecture: Deep Dive into MySQL Shell and MySQL R...
Miguel Araújo
From Event to Action: Accelerate Your Decision Making with Real-Time Automation
From Event to Action: Accelerate Your Decision Making with Real-Time Automation
Safe Software
Workshop - Best of Both Worlds_ Combine KG and Vector search for enhanced R...
Workshop - Best of Both Worlds_ Combine KG and Vector search for enhanced R...
Neo4j
08448380779 Call Girls In Greater Kailash - I Women Seeking Men
08448380779 Call Girls In Greater Kailash - I Women Seeking Men
Delhi Call girls
Apidays Singapore 2024 - Building Digital Trust in a Digital Economy by Veron...
Apidays Singapore 2024 - Building Digital Trust in a Digital Economy by Veron...
apidays
What Are The Drone Anti-jamming Systems Technology?
What Are The Drone Anti-jamming Systems Technology?
Antenna Manufacturer Coco
08448380779 Call Girls In Civil Lines Women Seeking Men
08448380779 Call Girls In Civil Lines Women Seeking Men
Delhi Call girls
Histor y of HAM Radio presentation slide
Histor y of HAM Radio presentation slide
vu2urc
Recently uploaded
(20)
Exploring the Future Potential of AI-Enabled Smartphone Processors
Exploring the Future Potential of AI-Enabled Smartphone Processors
How to Troubleshoot Apps for the Modern Connected Worker
How to Troubleshoot Apps for the Modern Connected Worker
Partners Life - Insurer Innovation Award 2024
Partners Life - Insurer Innovation Award 2024
Driving Behavioral Change for Information Management through Data-Driven Gree...
Driving Behavioral Change for Information Management through Data-Driven Gree...
Understanding Discord NSFW Servers A Guide for Responsible Users.pdf
Understanding Discord NSFW Servers A Guide for Responsible Users.pdf
Evaluating the top large language models.pdf
Evaluating the top large language models.pdf
Automating Google Workspace (GWS) & more with Apps Script
Automating Google Workspace (GWS) & more with Apps Script
🐬 The future of MySQL is Postgres 🐘
🐬 The future of MySQL is Postgres 🐘
The Role of Taxonomy and Ontology in Semantic Layers - Heather Hedden.pdf
The Role of Taxonomy and Ontology in Semantic Layers - Heather Hedden.pdf
Boost PC performance: How more available memory can improve productivity
Boost PC performance: How more available memory can improve productivity
CNv6 Instructor Chapter 6 Quality of Service
CNv6 Instructor Chapter 6 Quality of Service
GenCyber Cyber Security Day Presentation
GenCyber Cyber Security Day Presentation
Mastering MySQL Database Architecture: Deep Dive into MySQL Shell and MySQL R...
Mastering MySQL Database Architecture: Deep Dive into MySQL Shell and MySQL R...
From Event to Action: Accelerate Your Decision Making with Real-Time Automation
From Event to Action: Accelerate Your Decision Making with Real-Time Automation
Workshop - Best of Both Worlds_ Combine KG and Vector search for enhanced R...
Workshop - Best of Both Worlds_ Combine KG and Vector search for enhanced R...
08448380779 Call Girls In Greater Kailash - I Women Seeking Men
08448380779 Call Girls In Greater Kailash - I Women Seeking Men
Apidays Singapore 2024 - Building Digital Trust in a Digital Economy by Veron...
Apidays Singapore 2024 - Building Digital Trust in a Digital Economy by Veron...
What Are The Drone Anti-jamming Systems Technology?
What Are The Drone Anti-jamming Systems Technology?
08448380779 Call Girls In Civil Lines Women Seeking Men
08448380779 Call Girls In Civil Lines Women Seeking Men
Histor y of HAM Radio presentation slide
Histor y of HAM Radio presentation slide
Group link 1stsession-gwava_con2012
1.
15th-17th October 2012 GroupLink’s
everything HelpDesk Delivering excellent service to your whole organization Dominic Mohr inetra de GmbH Value Added Distribution dominic.mohr@inetra.de
2.
GroupLink @ GWAVACon
2012 Kathryn Thomas +1 801.335.0743 kthomas@grouplink.net Aimee Kocinski +1 801.335.0713 akocinski@grouplink.net © GroupLink Corporation 2012
3.
Agenda
Welcome and Introduction everything HelpDesk Differentiators everything HelpDesk Benefits everything HelpDesk ZENworks Integration everything HelpDesk Demonstration Q&A Prize Drawing © GroupLink Corporation 2012
4.
everything HelpDesk Differentiators
• World Class Customer Service - With everything HelpDesk, you receive personalized customer service and support - Certified partners ensure local services - More than 3.200 worldwide implementations in over 30 countries - Free monthly Customer Webinars featuring latest release features, best practices and other help desk training - 90% Customer retention rate! - Work with a smaller, well known company that is an expert in service desk solutions - We have been in the Novell market for over 12 years and we have the knowledge and expertise to ensure you are getting the best solution for your organization © GroupLink Corporation 2012
5.
everything HelpDesk Differentiators
• Ease of use - Intuitive, easy to use end-user submission form - Higher adoption rate means more satisfied customers • Quick and easy configuration - With just a few clicks of your mouse you can create groups and categories - Make multiple technician assignments at once - Administrate drop downs and additional fields according to your specific needs • Easy Installer - Easy to use wizard installer comes pre-packaged with all of the software components needed to run everything HelpDesk: MySQL, Java, Tomcat, and everything HelpDesk software - Upgrades are simple - just a click of the button and the Installer does the rest! © GroupLink Corporation 2012
6.
everything HelpDesk Differentiators
• Internal Asset Tracker - If you don’t have ZENworks or don’t plan to purchase ZEN you can use everything HelpDesk’s internal asset tracker - Import assets - Tie assets to help desk tickets - Run reports on troubled assets - Remote control an asset from a help desk ticket - No additional costs to purchase an asset tracker (i.e. ZENworks) • Scheduled Automatic Reports - Create custom reports to be set on an automatic recurrence pattern - Reports are automatically generated on a daily, weekly, monthly or yearly basis - Email the custom reports to the contacts you choose (i.e. management, technicians, etc.) © GroupLink Corporation 2012
7.
everything HelpDesk Benefits
• Cross Platform Support - Runs smoothly on Windows, Linux, Novell OES and MAC OS - Also Virtual environments are supported - Use the Database you prefer: MySQL, MS SQL, Oracle, Sybase or PostgreSQL • ServiceDesk for any kind of organization - Tailor made Service Desk structure for nearly any type of organization - Handle more than just IT-Service requests - Fits for all industries and organization sizes - © GroupLink Corporation 2012
8.
everything HelpDesk Benefits
• 100% Web Help Desk – Access the help desk anytime, anywhere, from any web device including the iPhone, Android, and other smartphones – IE, Firefox, Safari, Chrome and other browsers • GroupWise, Outlook and SMTP integration – Status updates and ticket submission are communicated through email integration – Schedule tasks and appointments with Calendar Integration • eDirectory/Active Directory integration – Seamless integration of LDAP for your central repository of your supported client and customer account information © GroupLink Corporation 2012
9.
everything HelpDesk Benefits
• Ticket Templates – Three types of ticket templates used for: > Routine requests > Scheduled business tasks > Work flow for business processes – Simplify technician work load by automating routine tasks of updating, tracking and closing help desk tickets • Access Control List (ACL) – Give different access to different levels of users, technicians, etc. © GroupLink Corporation 2012
10.
everything HelpDesk Benefits
• Searchable knowledgebase – Private and public knowledgebase articles – Google-like search of articles • Powerful reporting – Key performance indicators (KPIs) identify problems or opportunities – Create customizable and saved reports • Multi-departmental – Solution is not just for IT - it can be used for many departments within an organization (HR, facilities, maintenance, etc.) • Dashboards – Gauge real time performance – Identify trends and quickly respond to critical issues © GroupLink Corporation 2012
11.
ZENworks Integration
• Integrated with ZENworks 7, 10 and now 11! • Tie assets directly to help desk tickets – The auto-suggest function suggests the user's primary assets or workstation, plus any other workstations the user has accessed – These assets can be tied to the help desk ticket • View all past tickets associated with a ZEN asset – Simple click of a button shows you all tickets associated with a specific asset – Track historical hardware changes © GroupLink Corporation 2012
12.
ZENworks Integration
• Search ZENworks database straight from the ticket • Integration with current ZENworks database – Sybase, Oracle or MS SQL – No need to import or export assets with this integration • Stay informed with accurate information – Access trouble asset reports grouped by ZEN managed devices © GroupLink Corporation 2012
13.
ZENworks Integration
• Exclusive to everything HelpDesk! - Launch remote control sessions for ZENworks assets directly from a ticket – Use ZENworks remote control – everything HelpDesk contains its own VNC for remote control directly from the ticket – Each time a remote session is started, a history note is placed on the ticket (includes technician name and time stamp) © GroupLink Corporation 2012
14.
everything HelpDesk Latest
Release • User Interface revamp – Simplified, more uniform look and feel • Decoupled Location – Decoupled Location from Ticket hierarchal flow, making it part of the User Account • ZENworks 11 integration – In addition to ZENworks 10 and 7 • Access Control List (ACL) – Allows for different roles (with their accompanying rights and privileges) to be given to different users • Userfield handling - Manage userfields easier and more efficient © GroupLink Corporation 2012
15.
Demonstration © GroupLink Corporation
2012
16.
Q&A © GroupLink Corporation
2012
17.
Giveaway
New iPod Shuffle © GroupLink Corporation 2012
18.
Connect with us!
Like us on Facebook http://www.facebook.com/grouplink.dach (German) http://www.facebook.com/everythingHelpDesk Visit Partner Homepage http://www.inetra.de/helpdesk.htm (German) http://www.grouplink.com Follow us on Linked In http://www.linkedin.com/company/grouplink © GroupLink Corporation 2012
19.
Thank you!
Try it yourself: http://demo.grouplink.net/ehd10demo Credetials: user/user, tech/tech, admin/admin © GroupLink Corporation 2012
Download now