Webinar:  Future-Proof Your Desktops - How City of Kent is Implementing VDI for 800 Workers W. James Hettrick Technical Se...
Service Desk & VDI VDI’s impact on Service Desk Efficiency and Effectiveness
IT Department Staffing <ul><li>3 Information Technologies Divisions </li></ul><ul><li>5 Multimedia – Public Facing Content...
Service Desk Supports <ul><li>70 Divisions at 40 Sites </li></ul><ul><li>24/7 Support Required </li></ul><ul><li>Police – ...
Service Problems <ul><li>The Majority of the Network, Servers. Desktops and Laptops are over five years old and not under ...
Technology Partners <ul><li>Allied Telesis – 10G Network with Ethernet Protection Switching Ring  </li></ul><ul><li>Hewlet...
Deployment Details <ul><li>Supports ALL combinations of layers.  One XP layer, One Win 7 layer </li></ul><ul><li>MS Office...
Application Layer Approval
Unidesk Layers
Storage of Layers
Realized Service Desk Benefits  <ul><li>Very few service calls – The calls now are focused on software needs! </li></ul><u...
Observations <ul><li>The key to sustainable VDI is the ability of tier 1 Service Desk personnel being able to manage any v...
City of Kent’s VDI Management Platform
Company profile <ul><ul><li>Founded 2008 </li></ul></ul><ul><ul><li>HQ outside Boston, MA </li></ul></ul><ul><ul><li>SMB a...
Unidesk – Desktop Management for VDI™ The easy way to create, patch, personalize, and repair vSphere-hosted desktops for o...
Deployed on a wide range of VDI “stacks”  Copyright © 2011 Unidesk Corporation.  All Rights Reserved. www.unidesk.com Mana...
City of Kent’s VDI stack Copyright © 2011 Unidesk Corporation.  All Rights Reserved. www.unidesk.com Management Hypervisor...
Desktop layering innovation Copyright © 2011 Unidesk Corporation.  All Rights Reserved. www.unidesk.com C:
OS image management <ul><li>One Windows gold layer to patch and update for all desktops </li></ul>Patch Tuesday mistake?  ...
Application delivery <ul><li>All those hard-to-virtualize apps?  No problem with layers </li></ul>Departmental and 1-off a...
Desktop support <ul><li>Problem caused by user customization?  Level 1 just rolls back personalization layer </li></ul>Pro...
Don’t forget the storage savings – up to 70% Windows (shared) Personalization 1 App 1 (shared) App 2 (shared) Personalizat...
Unidesk demo – City of Kent style <ul><li>Role of the IT Infrastructure Manager </li></ul>Copyright © 2011 Unidesk Corpora...
Unidesk growing fast in Government <ul><li>Alamo Workforce Solutions, TX </li></ul><ul><li>City of Foster City, CA </li></...
Zero Client Computing Radical Centralization.  Purpose-Built for Virtualization.
Pano Logic Profile <ul><li>Founded in August 2006 </li></ul><ul><li>Headquarters </li></ul><ul><ul><li>North America: Redw...
The Pano System 2. Pano Software  1. Pano Zero Client Device Management User Provisioning Innovative zero protocol No Proc...
Pano System Explained: System Bus Extension NET System Bus CPU MEM System Bus VM Network Drivers 100% of Software Centrali...
Freedom & Independence <ul><li>Supporting 99% of installed hypervisor platforms and their management systems with the same...
Pano & Unidesk Architecture Administrator Unidesk Management Appliance Virtual appliance serves GUI, maintains policy & co...
Simple Thanks! Copyright © 2011 Pano Logic, Inc.
Q/A Session <ul><li>Two Items:  </li></ul><ul><li>Nov 22 nd  - Next Unidesk Interactive Demo:  Take a deeper dive into Uni...
Thank you.  <ul><li>To contact today’s presenters: </li></ul><ul><li>James Hettrick:  [email_address] </li></ul><ul><li>Ro...
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Future-Proof Your Desktops - How City of Kent is Implementing VDI for 800 Workers

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Flexibility. Simplicity. Not typically words associated with Virtual Desktop Infrastructure (VDI). So how is the City of Kent, WA building an agile, future-proof VDI to support its 800-person workforce?

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Future-Proof Your Desktops - How City of Kent is Implementing VDI for 800 Workers

  1. 1. Webinar: Future-Proof Your Desktops - How City of Kent is Implementing VDI for 800 Workers W. James Hettrick Technical Service Manager Ron Oglesby VMware vExpert Microsoft MVP Chief Solution Architect Andy Simmons Senior Director of Product Management
  2. 2. Service Desk & VDI VDI’s impact on Service Desk Efficiency and Effectiveness
  3. 3. IT Department Staffing <ul><li>3 Information Technologies Divisions </li></ul><ul><li>5 Multimedia – Public Facing Content </li></ul><ul><li>8 System Services – Custom or Special Purpose Applications </li></ul><ul><li>8 Technical Services – Base Applications & Infrastructure </li></ul><ul><ul><ul><li>2 Network Engineers - Transport, Exchange, Storage, Security </li></ul></ul></ul><ul><ul><ul><li>3 Network Specialists - Servers, Virtualization, Telephony, DR </li></ul></ul></ul><ul><ul><ul><li>3 Service Desk Staff - Desktops, Laptops, Handhelds, Cell Phones, Peripherals </li></ul></ul></ul>
  4. 4. Service Desk Supports <ul><li>70 Divisions at 40 Sites </li></ul><ul><li>24/7 Support Required </li></ul><ul><li>Police – 70 Vehicles, Cycles </li></ul><ul><li>Fire – 70 Engines, Trucks and support vehicles </li></ul><ul><li>Public Works and Utilities </li></ul><ul><li>1,300 User Accounts </li></ul><ul><li>800 Desktops & 200 Laptops </li></ul><ul><li>200 Servers in 2 Data Centers </li></ul><ul><li>1,300 Phones & 400 Cell Phones </li></ul><ul><li>50+ User Facing Custom Applications </li></ul><ul><li>Hundreds of Variations of System Images </li></ul>
  5. 5. Service Problems <ul><li>The Majority of the Network, Servers. Desktops and Laptops are over five years old and not under support any longer. </li></ul><ul><li>Traditional desktop image management has become very complex due to the variation of software, hardware and driver requirements. </li></ul><ul><li>Normal support systems are not sustainable, the Service Desk could not keep up with the calls for service. </li></ul><ul><li>Virtualization of servers lead to new network and SAN requirements. Which lead to the viability of VDI. </li></ul><ul><li>A systematic virtualization solution for desktops was needed that took into account the Service Desk. </li></ul>
  6. 6. Technology Partners <ul><li>Allied Telesis – 10G Network with Ethernet Protection Switching Ring </li></ul><ul><li>Hewlett Packard – Enclosures and Blade Servers </li></ul><ul><li>EMC – Clariion SANs </li></ul><ul><li>VMware – vCenter Standard </li></ul><ul><li>Pano Logic – Client Broker and Zero Clients </li></ul><ul><li>Unidesk – Operating System, Application and Desktop Management </li></ul>
  7. 7. Deployment Details <ul><li>Supports ALL combinations of layers. One XP layer, One Win 7 layer </li></ul><ul><li>MS Office layers are independent from the OS layers </li></ul><ul><li>40+ application layers in 4 Cache points - 3 Production, 1 Test </li></ul><ul><li>Data Center is 5 miles away from our user sites. </li></ul><ul><li>Utilized existing blade server enclosures and SAN. </li></ul><ul><li>2 HP Blade Servers 2x12 Core AMD CPUs - 128 GB Ram </li></ul><ul><li>VDI unit price equal to a physical desktop ($781 with 23” LED Monitor) </li></ul><ul><li>The Pano Logic client pays the project ROI in energy savings alone. </li></ul><ul><li>125 Pano Logic G2 Zero clients Serve 300 users - 25% complete </li></ul><ul><li>500 Pano Logic G2 Zero clients serving 800 users - April 2012 </li></ul>
  8. 8. Application Layer Approval
  9. 9. Unidesk Layers
  10. 10. Storage of Layers
  11. 11. Realized Service Desk Benefits <ul><li>Very few service calls – The calls now are focused on software needs! </li></ul><ul><li>Efficient desktop modification – Updates take less than 10 minutes! </li></ul><ul><li>Fast Refresh - Replacing the physical desktop takes 45 minutes! </li></ul><ul><li>License compliance – We know moment by moment what is being used! </li></ul><ul><li>Unauthorized software control! – We now know the variables! </li></ul><ul><li>Increased security, decreased risk – Data stays in Data Center! </li></ul><ul><li>Pano client does not require emulated drivers, which simplifies the user experience with any peripheral. - Translation - no support call! </li></ul>
  12. 12. Observations <ul><li>The key to sustainable VDI is the ability of tier 1 Service Desk personnel being able to manage any virtual desktop for any user. </li></ul><ul><li>If we can’t effectively support our desktops we will never be able to take on the use of mobile handheld devices. </li></ul><ul><li>Cross platform support of servers is only the first step. With the introduction of tablets into the enterprise we will be forced to support multiple OS types both on mobile devices and desktops. </li></ul>
  13. 13. City of Kent’s VDI Management Platform
  14. 14. Company profile <ul><ul><li>Founded 2008 </li></ul></ul><ul><ul><li>HQ outside Boston, MA </li></ul></ul><ul><ul><li>SMB and Enterprise customers across 10+ verticals </li></ul></ul><ul><ul><li>50+ channel partners </li></ul></ul><ul><ul><li>Investors </li></ul></ul><ul><ul><ul><li>Matrix Partners </li></ul></ul></ul><ul><ul><ul><li>North Bridge Venture Partners </li></ul></ul></ul>Copyright © 2011 Unidesk Corporation. All Rights Reserved. www.unidesk.com <ul><ul><li>Partnerships </li></ul></ul>“ Unidesk provides an essential management component to any desktop virtualization implementation. ” Elite level member of TAP, sponsor of VMworld and (VMUG) events Part of Dell Desktop Virtualization Solutions (DVS), Dell Virtual Labs, Dell EqualLogic & Compellent storage solutions Member of Cisco VXI Partner Ecosystem (Management category) Verified as Citrix-Ready for use with Citrix® XenDesktop® IDC Vendor Profile: “Unlocking the Full Potential of Desktop Virtualization” (September 2011) Integrating with Pano Zero Client and broker to simplify VDI
  15. 15. Unidesk – Desktop Management for VDI™ The easy way to create, patch, personalize, and repair vSphere-hosted desktops for organizations with application and use case diversity Copyright © 2011 Unidesk Corporation. All Rights Reserved. www.unidesk.com
  16. 16. Deployed on a wide range of VDI “stacks” Copyright © 2011 Unidesk Corporation. All Rights Reserved. www.unidesk.com Management Hypervisor Broker vSphere ™ Server/Storage Client
  17. 17. City of Kent’s VDI stack Copyright © 2011 Unidesk Corporation. All Rights Reserved. www.unidesk.com Management Hypervisor Broker vSphere ™ Server/Storage Client
  18. 18. Desktop layering innovation Copyright © 2011 Unidesk Corporation. All Rights Reserved. www.unidesk.com C:
  19. 19. OS image management <ul><li>One Windows gold layer to patch and update for all desktops </li></ul>Patch Tuesday mistake? Just roll OS layer back to earlier version Copyright © 2011 Unidesk Corporation. All Rights Reserved. www.unidesk.com
  20. 20. Application delivery <ul><li>All those hard-to-virtualize apps? No problem with layers </li></ul>Departmental and 1-off apps you don’t have time to virtualize? Easy, too Copyright © 2011 Unidesk Corporation. All Rights Reserved. www.unidesk.com
  21. 21. Desktop support <ul><li>Problem caused by user customization? Level 1 just rolls back personalization layer </li></ul>Problem caused by application patch or update? Level 1 just rolls back application layer Copyright © 2011 Unidesk Corporation. All Rights Reserved. www.unidesk.com
  22. 22. Don’t forget the storage savings – up to 70% Windows (shared) Personalization 1 App 1 (shared) App 2 (shared) Personalization 2 Personalization 3 Copyright © 2011 Unidesk Corporation. All Rights Reserved. www.unidesk.com CachePoint VM
  23. 23. Unidesk demo – City of Kent style <ul><li>Role of the IT Infrastructure Manager </li></ul>Copyright © 2011 Unidesk Corporation. All Rights Reserved. www.unidesk.com <ul><li>Role of the Help Desk Analyst </li></ul>
  24. 24. Unidesk growing fast in Government <ul><li>Alamo Workforce Solutions, TX </li></ul><ul><li>City of Foster City, CA </li></ul><ul><li>City of Indio, CA </li></ul><ul><li>City of Kent, WA </li></ul><ul><li>City of Laredo, TX </li></ul><ul><li>City of McAllen, TX </li></ul><ul><li>City of Miami Beach, FL </li></ul><ul><li>City of Oberhausen, Germany </li></ul><ul><li>City of Orlando, FL </li></ul><ul><li>City of Pensacola, FL </li></ul><ul><li>City of Pleasanton, CA </li></ul><ul><li>City of Redwood City, CA </li></ul><ul><li>City of Upper Arlington, OH </li></ul><ul><li>City of Winter Springs, FL </li></ul><ul><li>Glasgow Housing Association, Scotland </li></ul><ul><li>Northern Ireland Civil Service </li></ul><ul><li>Oconto County, WI </li></ul><ul><li>Sacramento Superior Court </li></ul><ul><li>State of Nevada Dept. of Taxation </li></ul><ul><li>State of North Carolina Dept. of Revenue </li></ul><ul><li>State of Ohio Dept. of Developmental Disabilities </li></ul><ul><li>State of Wisconsin Dept. of Children and Families </li></ul><ul><li>Tarrant Regional Water District, TX </li></ul><ul><li>Town of Holly Springs, NC </li></ul><ul><li>Town of Westford, MA </li></ul><ul><li>U.K. Student Loans Company </li></ul><ul><li>U.S. District Court Colorado - Federal Public Defender </li></ul><ul><li>U.S. Government Center - Fort Collins </li></ul><ul><li>U.S. Northern Command - Fort Bliss </li></ul><ul><li>Vigo County, IN </li></ul>Copyright © 2011 Unidesk Corporation. All Rights Reserved. www.unidesk.com
  25. 25. Zero Client Computing Radical Centralization. Purpose-Built for Virtualization.
  26. 26. Pano Logic Profile <ul><li>Founded in August 2006 </li></ul><ul><li>Headquarters </li></ul><ul><ul><li>North America: Redwood City, CA </li></ul></ul><ul><ul><li>EMEA: Munich, Germany </li></ul></ul><ul><li>Investors </li></ul><ul><ul><li>Foundation Capital </li></ul></ul><ul><ul><li>Goldman Sachs </li></ul></ul><ul><ul><li>Mayfield Fund </li></ul></ul><ul><li>Key Milestones </li></ul><ul><ul><li>FY2010/11 – Doubled Revenue </li></ul></ul><ul><ul><li>Over 250 Channel Partners </li></ul></ul><ul><ul><li>1000+ Customers </li></ul></ul><ul><ul><li>75,000 + Zero Client Deployed </li></ul></ul><ul><ul><li>Fujitsu Zero Client Monitor, Powered by Pano </li></ul></ul><ul><ul><li>eWeek’s “Analyst Choice”, January 2011 </li></ul></ul>Copyright © 2011 Pano Logic, Inc.
  27. 27. The Pano System 2. Pano Software 1. Pano Zero Client Device Management User Provisioning Innovative zero protocol No Processor No OS No Drivers No Security Holes No Storage No Firmware No Moving Parts The Pano System is Purpose-Built for VDI Copyright © 2011 Pano Logic, Inc. CONNECTION BROKER
  28. 28. Pano System Explained: System Bus Extension NET System Bus CPU MEM System Bus VM Network Drivers 100% of Software Centralized I/O at Endpoint <ul><li>All software including device drivers is centralized. </li></ul><ul><li>System Bus stretched over the Network. </li></ul><ul><li>Benefits: </li></ul><ul><li>Low-power </li></ul><ul><li>Secure </li></ul><ul><li>Small physical footprint </li></ul><ul><li>Low-cost </li></ul><ul><li>Simpler Driver Model </li></ul><ul><li>No client side drivers </li></ul><ul><li>Broad USB support: touch-screens, webcams, printers, scanners </li></ul>Copyright © 2011 Pano Logic, Inc.
  29. 29. Freedom & Independence <ul><li>Supporting 99% of installed hypervisor platforms and their management systems with the same device </li></ul>Copyright © 2011 Pano Logic, Inc. Connection Broker DVM Provisioning Hypervisor Device Discovery Pano Manager XenDesktop XenDesktop vSphere ESX / ESXi View Manager Pano Manager Pano Manager Pano Manager Pano Manager Pano Manager vSphere ESX / ESXi vSphere ESX / ESXi Enterprise SMB
  30. 30. Pano & Unidesk Architecture Administrator Unidesk Management Appliance Virtual appliance serves GUI, maintains policy & configuration Master CachePoint One version of each layer on centralized storage Desktop CachePoint End Users Personalization IT-created Application and OS layers Virtual Desktops Unidesk layered desktops hosted on existing virtual infrastructure Layer Replication via TCP Personalization layer backup to NAS Zero Client Access Pano Zero Client Controller Appliance
  31. 31. Simple Thanks! Copyright © 2011 Pano Logic, Inc.
  32. 32. Q/A Session <ul><li>Two Items: </li></ul><ul><li>Nov 22 nd - Next Unidesk Interactive Demo: Take a deeper dive into Unidesk with Ron Oglesby. </li></ul><ul><ul><li>Register now: www.unidesk.com/demo </li></ul></ul><ul><li>Run your own Proof of Concept ! </li></ul><ul><ul><li>Find out more at www.unidesk.com/poc </li></ul></ul>Copyright © 2010 Unidesk Corporation. All Rights Reserved. www.unidesk.com
  33. 33. Thank you. <ul><li>To contact today’s presenters: </li></ul><ul><li>James Hettrick: [email_address] </li></ul><ul><li>Ron Oglesby: [email_address] , @ronoglesby </li></ul><ul><li>Andy Simmons: [email_address] </li></ul>Copyright © 2010 Unidesk Corporation. All Rights Reserved. www.unidesk.com

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