Learn how Cocola Bakery and The Flying Apron were able to bring in new customers and build their emailing list by offering a FiveStars reward program to their customers.

1. Customer Loyalty
Success Stories
For Bakeries & Cafes

2. Business Name
Cocola Bakery
Location
3 Locations in the Bay Area
Total Members
2,719
Cocola Bakery’s Goals
Have a reward program that
wouldn’t disrupt the flow of
cashier productivity and get
more new customers
The Results
2000+
customer visits per month
driven by FiveStars
My expectations were
blown away!
- James Fernandez, Cocola Bakery
3x
Average FiveStars
visitor uses their card
3 times per month
FiveStars is an absolutely great idea. One advantage is that
other FiveStars users look on the FiveStars website and come
shop in our bakery. Additionally, customers have been coming
back, especially our regulars.
The customer sign up process is simple and doesn’t take up
much time at all. In fact, I’ve had to put in many orders for
more cards because so many people are excited to sign up.

3. With a paper punch card, we didn’t know who our customers
were or whether or not they were coming back. With FiveStars
we have a way to reach out to them and remind them we’re
here. And our customers love it! I recommend FiveStars to any
business that is serious about creating a strong relationship
with their customers and having control over their marketing.
Business Name
Flying Apron Bakery & Cafe
Location
Redmond, Washington
Total Members
1,514
Flying Apron’s Goals
Build a database to stay in
contact with customers
Give better customer service
and retain customers
The Results
1,000+
customer visits per month
driven by FiveStars
We’ve gone from no
mailing list to having over
1500 customers that we
keep in touch with.
- Shira Firestone, Flying Apron
2.3
Average FiveStars
customer uses their card
2.3 times a month