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Glenn Kiladis
VP, New Market & Media Solutions
Games Evangelist
The Vicious Battleground:
The Challenge of Gamer Acquisition
in a Competitive Marketplace
Who is Fiksu?
Who is Fiksu?
800
CLIENTS
220
PEOPLE
2B+
APP INSTALLS
3.7B+
IMPRESSIONS/DAILY
3
CONTINENTS
1,800
APPSFiksu tightly integrates the app
marketing ecosystem, making it easy
to acquire the gamers you want.
Who Do We Work With?
240
GAME CLIENTS
40 OF TOP 50
TOP GROSSING APP PUBLISHERS
Agenda
•  The Battleground and Why It Matters
•  How Do You Break Through?
•  Discovery
•  Acquisition Optimization
•  Learning What Works for You
•  Conclusions and Q & A
The Battleground
Big Challenges – Huge Opportunities
Today’s App Battleground!
2 M apps in Google Play + Apple App Store
Today’s App Discovery Battleground
Games Ultra-Competitive vs. Other Categories
0	

10,000	

20,000	

30,000	

40,000	

50,000	

60,000	

70,000	

80,000	

Education	

 Music	

 Lifestyle	

 Games	

Top 25	

Top 5	

70,000
30,000
Gaming Revenues Continue to Grow
emarketer.com 10/2013
•  Cost effective gamer acquisition at scale
Challenges Mount for Games
•  Cost effective gamer acquisition at scale
•  Optimal app store store visibility
Challenges Mount for Games
•  Cost effective gamer acquisition at scale
•  Optimal app store store visibility
•  Growing complex ecosystem
Challenges Mount for Games
•  Cost effective gamer acquisition at scale
•  Optimal app store store visibility
•  Growing complex ecosystem
•  Consumer behavior
Challenges Mount for Games
Average user has
40 apps and
games -- only
regularly
uses 151
22% of all app
downloads only
used once2
1. Harvard Business Review 3/13
2. Localytics 8/13
Challenges Mount for Games
•  Cost effective gamer acquisition at scale
•  Optimal app store store visibility
•  Growing complex ecosystem
•  Consumer behavior
•  Automated UA Optimization
Think Beyond the Download
Attribute post-download actions driving your business
App
Launches
Purchases Registrations
Online & Physical
Sales
Media
Sources
Creative
Device
Type
Geography
Tie actions back to marketing sources
•  50%	
  of	
  all	
  in-­‐game	
  revenue	
  comes	
  from	
  0.15%	
  of	
  players	
  
•  61%	
  of	
  all	
  in-­‐app	
  purchases	
  happen	
  on	
  day	
  one	
   -- Swrve, Feb 2014
“Honestly, I
probably spend
$1,000 on apps a
week.”
-- Shaquille O’Neal
Learn What Works for You
Choose Partners Wisely
945+ Mobile Ad-Tech Players & Growing
Hundreds in Mobile Gamer Acquisition
App Marketing Mix Is Constantly Evolving
Arm Yourself
Game Acquisition Strategies
Paid Gamer Acquisition
Retargeting
Engagement
Same budget -- different impact
Balancing the Value of Different Channels
Non-Incent Incent Difference
Budget $10,000 $10,000 0%
Cost per Download $1.45 $0.35 -76%
Downloads 6,897 28,571 314%
% converting to loyal 25% 10% -60%
Loyal Users 1,724 2,857 66%
Cost per Loyal User $5.80 $3.50 -40%
Amplify Organic Discovery Through Marketing
o  Spend to promote your game
o  Bring in new users in volume
o  Move up the rank charts, gaining visibility
o  More visibility = more natural discoverability
Organic Lift (Earned Media)
Cost >
Benefit
Optimal
ROI
Insufficient
volume
#1
.
.
.
.
.
.
.
.
.
.
1,000,000
Rank
Time: Your Enemy & Your Friend
o  Avoid ‘fleeting rank’
•  Show gamers that your game has staying power
o  Time is key to discovery & credibility
•  Not always about being #1
o  Don’t just burst
•  Burst – Sustain – Optimize
Facebook for User
Acquisition
Fiksu	
  Experience	
  
Nearly	
  15	
  million	
  	
  
Facebook	
  Installs	
  
77	
  Countries	
  
Facebook	
  Campaigns	
  
Sustain,	
  Burst,	
  Loyal	
  User	
  
Strategies	
  for	
  Social	
  MarkeKng	
  for	
  Games	
  
Precise	
  Audiences	
  &	
  Insight	
  
Demographic	
  
EducaKon	
  
RelaKonships	
  
Keywords	
  &	
  Interests	
  
Countries,	
  Regions,	
  CiKes,	
  Zip,	
  Radius	
  
Locales,	
  Gender,	
  Age	
  
EducaKon	
  Status,	
  College	
  Networks,	
  College	
  Majors	
  
Work	
  Networks,	
  College	
  Years	
  
	
  	
  
RelaKonship	
  status	
  
Interested	
  in	
  
Broad	
  interests	
  
Keywords	
  
Device	
  	
  
OS	
  Version,	
  User	
  Device	
  (brand)	
  
Wireless	
  Carrier	
  
Custom	
  Audiences	
  
“Lookalikes”	
  
Phone,	
  Email,	
  IdenKfiers	
  	
  
Direct	
  Call	
  to	
  AcKon	
  
	
  
Play	
  Game	
  
	
  
Requires	
  deep	
  links	
  	
  
	
  
Can	
  be	
  combined	
  	
  
with	
  custom	
  	
  
audience	
  targeKng	
  
Reengagement	
  
Results	
  –	
  Facebook	
  vs.	
  Other	
  Sources	
  (Games)	
  
7x	
  higher	
  
7x	
  	
  improvement	
  
Cost	
  per	
  purchasing	
  user	
   18%	
  improvement	
  
1.3x	
  improvement	
  	
  Purchase	
  rate	
  
Conversion	
  rate	
  
Cost	
  per	
  click	
  	
  
Mobile Ad Tech is
Evolving … Quickly
Where is the industry going
Why RTB?
$-
$5
$10
$15
$20
$25
Time
Games CPIs After Launch
Casino
Puzzle
Adventure
o Programmatically buy & optimize media
o Drive down gamer acquisition cost
o Huge inventory: access 99% of world’s in-app ad impressions
o Fiksu: 150K+ impressions / second
o Performance depends on precise bidding algorithms
o Good data powers those algorithms
Why RTB
Retargeting Applications
§  Re-engage lapsed users
E.g. users who were active for > 1 month but lapsed
§  Market across platforms
See app on desktop, remind on mobile
§  Cross promote products
New RPG game - target my old, lapsed RPG users
§  Retrieve “stuck in funnel” users
Downloaded but didn’t register, abandoned cart, etc.
o Drive beyond the install
o  Drive deeper in-app actions
•  Pinpoint action within the user funnel
o Pick an action that takes 2-3 minutes
•  Complete level or tutorial, register etc.
o Rewards marketing can drive engagement
Engagement
Tips and Tricks To Make UA
More Successful
o  Ratings
•  Total # of ratings, positive reviews
o  Screen Shots
•  Use screen call outs
o  Description
•  People don’t read
o Keywords
o Test in look alike markets
App Store Optimization
o  Have the right social hooks in your app
o Let gamers challenge friends
o Share customized characters, vehicles, gameplay videos
o Post high scores and challenge friends to beat them
o  Include social lift in ROI analysis
Social – Leverage it!
Fiksu Mobile App Marketing Platform
The award-winning Fiksu Mobile App Marketing Platform enables our
customers to achieve their business goals by maximizing app
downloads from quality, loyal gamers.
Loyal UsersApp
Publisher
Loyal
Gamers
Traffic ReportingAttribution Optimization
o Fight for your spot
o Use all available weapons
o Choose the right allies
o Optimize to acquire loyal gamers
Wrap Up
Want to talk?
glenn@fiksu.com
www.fiksu.com
@fiksu
Thank You!
Learn more:
www.fiksu.com/ebooks

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Fiksu presentation at GDC: The Vicious Battleground, The Challenge of Gamer Acquisition in a Competitive Marketplace. March 2014.

  • 1. Glenn Kiladis VP, New Market & Media Solutions Games Evangelist The Vicious Battleground: The Challenge of Gamer Acquisition in a Competitive Marketplace
  • 3. Who is Fiksu? 800 CLIENTS 220 PEOPLE 2B+ APP INSTALLS 3.7B+ IMPRESSIONS/DAILY 3 CONTINENTS 1,800 APPSFiksu tightly integrates the app marketing ecosystem, making it easy to acquire the gamers you want.
  • 4. Who Do We Work With? 240 GAME CLIENTS 40 OF TOP 50 TOP GROSSING APP PUBLISHERS
  • 5. Agenda •  The Battleground and Why It Matters •  How Do You Break Through? •  Discovery •  Acquisition Optimization •  Learning What Works for You •  Conclusions and Q & A
  • 6. The Battleground Big Challenges – Huge Opportunities
  • 8. 2 M apps in Google Play + Apple App Store Today’s App Discovery Battleground
  • 9. Games Ultra-Competitive vs. Other Categories 0 10,000 20,000 30,000 40,000 50,000 60,000 70,000 80,000 Education Music Lifestyle Games Top 25 Top 5 70,000 30,000
  • 10.
  • 11. Gaming Revenues Continue to Grow emarketer.com 10/2013
  • 12. •  Cost effective gamer acquisition at scale Challenges Mount for Games
  • 13. •  Cost effective gamer acquisition at scale •  Optimal app store store visibility Challenges Mount for Games
  • 14. •  Cost effective gamer acquisition at scale •  Optimal app store store visibility •  Growing complex ecosystem Challenges Mount for Games
  • 15. •  Cost effective gamer acquisition at scale •  Optimal app store store visibility •  Growing complex ecosystem •  Consumer behavior Challenges Mount for Games Average user has 40 apps and games -- only regularly uses 151 22% of all app downloads only used once2 1. Harvard Business Review 3/13 2. Localytics 8/13
  • 16. Challenges Mount for Games •  Cost effective gamer acquisition at scale •  Optimal app store store visibility •  Growing complex ecosystem •  Consumer behavior •  Automated UA Optimization
  • 17. Think Beyond the Download Attribute post-download actions driving your business App Launches Purchases Registrations Online & Physical Sales Media Sources Creative Device Type Geography Tie actions back to marketing sources
  • 18. •  50%  of  all  in-­‐game  revenue  comes  from  0.15%  of  players   •  61%  of  all  in-­‐app  purchases  happen  on  day  one   -- Swrve, Feb 2014
  • 19. “Honestly, I probably spend $1,000 on apps a week.” -- Shaquille O’Neal
  • 20. Learn What Works for You Choose Partners Wisely
  • 21. 945+ Mobile Ad-Tech Players & Growing
  • 22. Hundreds in Mobile Gamer Acquisition
  • 23. App Marketing Mix Is Constantly Evolving
  • 26. Same budget -- different impact Balancing the Value of Different Channels Non-Incent Incent Difference Budget $10,000 $10,000 0% Cost per Download $1.45 $0.35 -76% Downloads 6,897 28,571 314% % converting to loyal 25% 10% -60% Loyal Users 1,724 2,857 66% Cost per Loyal User $5.80 $3.50 -40%
  • 27. Amplify Organic Discovery Through Marketing o  Spend to promote your game o  Bring in new users in volume o  Move up the rank charts, gaining visibility o  More visibility = more natural discoverability Organic Lift (Earned Media) Cost > Benefit Optimal ROI Insufficient volume #1 . . . . . . . . . . 1,000,000 Rank
  • 28. Time: Your Enemy & Your Friend o  Avoid ‘fleeting rank’ •  Show gamers that your game has staying power o  Time is key to discovery & credibility •  Not always about being #1 o  Don’t just burst •  Burst – Sustain – Optimize
  • 30. Fiksu  Experience   Nearly  15  million     Facebook  Installs   77  Countries   Facebook  Campaigns   Sustain,  Burst,  Loyal  User   Strategies  for  Social  MarkeKng  for  Games  
  • 31. Precise  Audiences  &  Insight   Demographic   EducaKon   RelaKonships   Keywords  &  Interests   Countries,  Regions,  CiKes,  Zip,  Radius   Locales,  Gender,  Age   EducaKon  Status,  College  Networks,  College  Majors   Work  Networks,  College  Years       RelaKonship  status   Interested  in   Broad  interests   Keywords   Device     OS  Version,  User  Device  (brand)   Wireless  Carrier   Custom  Audiences   “Lookalikes”   Phone,  Email,  IdenKfiers    
  • 32. Direct  Call  to  AcKon     Play  Game     Requires  deep  links       Can  be  combined     with  custom     audience  targeKng   Reengagement  
  • 33. Results  –  Facebook  vs.  Other  Sources  (Games)   7x  higher   7x    improvement   Cost  per  purchasing  user   18%  improvement   1.3x  improvement    Purchase  rate   Conversion  rate   Cost  per  click    
  • 34. Mobile Ad Tech is Evolving … Quickly
  • 35. Where is the industry going
  • 36. Why RTB? $- $5 $10 $15 $20 $25 Time Games CPIs After Launch Casino Puzzle Adventure
  • 37. o Programmatically buy & optimize media o Drive down gamer acquisition cost o Huge inventory: access 99% of world’s in-app ad impressions o Fiksu: 150K+ impressions / second o Performance depends on precise bidding algorithms o Good data powers those algorithms Why RTB
  • 38. Retargeting Applications §  Re-engage lapsed users E.g. users who were active for > 1 month but lapsed §  Market across platforms See app on desktop, remind on mobile §  Cross promote products New RPG game - target my old, lapsed RPG users §  Retrieve “stuck in funnel” users Downloaded but didn’t register, abandoned cart, etc.
  • 39. o Drive beyond the install o  Drive deeper in-app actions •  Pinpoint action within the user funnel o Pick an action that takes 2-3 minutes •  Complete level or tutorial, register etc. o Rewards marketing can drive engagement Engagement
  • 40. Tips and Tricks To Make UA More Successful
  • 41. o  Ratings •  Total # of ratings, positive reviews o  Screen Shots •  Use screen call outs o  Description •  People don’t read o Keywords o Test in look alike markets App Store Optimization
  • 42. o  Have the right social hooks in your app o Let gamers challenge friends o Share customized characters, vehicles, gameplay videos o Post high scores and challenge friends to beat them o  Include social lift in ROI analysis Social – Leverage it!
  • 43. Fiksu Mobile App Marketing Platform The award-winning Fiksu Mobile App Marketing Platform enables our customers to achieve their business goals by maximizing app downloads from quality, loyal gamers. Loyal UsersApp Publisher Loyal Gamers Traffic ReportingAttribution Optimization
  • 44. o Fight for your spot o Use all available weapons o Choose the right allies o Optimize to acquire loyal gamers Wrap Up
  • 45. Want to talk? glenn@fiksu.com www.fiksu.com @fiksu Thank You! Learn more: www.fiksu.com/ebooks