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Leveraging	
  Social	
  for	
  
Mobile	
  User	
  Acquisi6on	
  
Jo	
  Wightman	
  
What	
  we’ll	
  cover	
  
•  What’s	
  the	
  landscape	
  for	
  App	
  marke6ng?	
  
•  App	
  marke6ng	
  on	
  TwiCer	
  
•  App	
  marke6ng	
  on	
  Facebook	
  
•  What	
  it	
  is	
  and	
  how	
  it	
  works	
  
•  Performance	
  6ps	
  
•  Examples	
  
App	
  Marke6ng	
  Ecosystem	
  
Social	
  is	
  one	
  component	
  of	
  a	
  balanced	
  approach,	
  not	
  a	
  standalone	
  strategy
	
  
Incen6vized	
  

Non-­‐Incent	
  Networks	
  &	
  Aggregators	
  

RTB	
  Exchanges	
  
	
  

Social	
  

Publisher	
  Direct	
  
Main	
  social	
  venues	
  for	
  mobile	
  app	
  marke6ng	
  
Twi%er	
  
§ Sponsored	
  tweets	
  
§ Celebrity	
  tweets	
  
Facebook	
  	
  
§ Ad	
  type	
  specific	
  to	
  apps	
  
§ Powerful	
  targe6ng	
  op6ons	
  
Fiksu	
  Experience	
  

Nearly	
  15	
  million	
  	
  
Facebook	
  Installs	
  

77	
  Countries	
  
Facebook	
  Campaigns	
  

Sustain,	
  Burst,	
  Loyal	
  User	
  
Strategies	
  for	
  Social	
  Marke6ng	
  for	
  Games	
  
TwiCer	
  
•  184	
  million	
  mobile	
  MAU	
  (Q4	
  2013)	
  
•  Developing	
  a	
  mobile	
  app	
  marke6ng	
  unit	
  	
  
•  Two	
  main	
  op6ons	
  today:	
  
•  Sponsored	
  tweets	
  
•  Celebrity	
  tweets	
  
•  Measured	
  via	
  3rd	
  party	
  digital	
  fingerprin6ng	
  	
  
Why	
  Market	
  your	
  game	
  
with	
  Facebook?	
  
Reach!	
  	
  
WW	
  Smartphone	
  and	
  Tablet	
  Users	
  
49%	
  

Other Users	


51%	
  

Facebook Mobile Users	


63%	
  of	
  UK	
  Smartphone	
  users	
  are	
  on	
  Facebook	
  
Data	
  sources:	
  eMarketer,	
  Facebook;	
  Fiksu	
  es6mate	
  of	
  overlap	
  between	
  tablets	
  and	
  Smartphones	
  
Precise	
  Audiences	
  &	
  Insight	
  
Demographic	
  
Educa6on	
  
Rela6onships	
  

Countries,	
  Regions,	
  Ci6es,	
  Zip,	
  Radius	
  
Locales,	
  Gender,	
  Age	
  
Educa6on	
  Status,	
  College	
  Networks,	
  College	
  Majors	
  
Work	
  Networks,	
  College	
  Years	
  
	
  
Rela6onship	
  status	
  
Interested	
  in	
  

Device	
  	
  

OS	
  Version,	
  User	
  Device	
  (brand)	
  
Wireless	
  Carrier	
  

Keywords	
  &	
  Interests	
  

Broad	
  interests	
  
Keywords	
  

Custom	
  Audiences	
  

“Lookalikes”	
  
Phone,	
  Email,	
  Iden6fiers	
  	
  
Reengagement	
  
Direct	
  Call	
  to	
  Ac6on	
  
	
  
Play	
  Game	
  

	
  
Requires	
  deep	
  links	
  	
  
	
  
Can	
  be	
  combined	
  	
  
with	
  custom	
  	
  
audience	
  targe6ng	
  
Results	
  –	
  Facebook	
  vs.	
  Other	
  Sources	
  (Games)	
  
Cost	
  per	
  Click	
  	
  

9x	
  higher	
  

Conversion	
  rate	
  

12x	
  	
  higher	
  

Purchase	
  Rate	
  

1.2x	
  higher	
  

Cost/	
  Purch	
  User	
  

15%+	
  lower	
  
How	
  it	
  works	
  
Highly	
  Effec6ve	
  Ad	
  Unit	
  for	
  Apps	
  

Link	
  directly	
  to	
  the	
  App	
  Stores!	
  
	
  
Power	
  Editor	
  
Environment	
  to	
  manage	
  ads

	
  

•  Create	
  campaigns	
  and	
  ads	
  
•  Upload	
  banners	
  and	
  text	
  
•  Set	
  targe6ng	
  criteria	
  
•  Place	
  bids	
  
•  See	
  results	
  
Acceptable	
  and	
  unacceptable	
  ads	
  

Nope	
  

Nope	
  

Con6nually	
  test	
  images	
  and	
  message!	
  
Impact	
  CPI	
  by	
  up	
  to	
  39%	
  

OK!	
  
Set	
  targe6ng	
  op6ons	
  
 Sample	
  ranges	
  
	
  

<$0.50	
  -­‐	
  $4.50	
  
CPI	
  Range	
  

$1-­‐$2	
  
Typical	
  CPI	
  

Over	
  25,000	
  
Installs	
  in	
  one	
  day	
  
Performance	
  Tips	
  
Performance	
  Tips	
  
•  Targe6ng	
  and	
  bidding	
  
•  Get	
  crea6ve	
  with	
  interests	
  
•  Granular	
  targe6ng	
  
•  Test,	
  test	
  test!	
  
Driving	
  Results	
  
Bidding	
  
	
  

Targe9ng
	
  
• Keywords	
  –	
  broad	
  as	
  possible	
  while	
  	
  
s6ll	
  relevant	
  
• Use	
  customer	
  demographics,	
  personas,	
  
and	
  Prizm	
  code	
  research	
  
• Friends,	
  friends	
  of	
  friends	
  

• “Op6mized	
  CPM”	
  -­‐	
  pulls	
  more	
  volume	
  	
  

at	
  lower	
  price	
  

•  	
  Requires	
  aCribu6on	
  integra6on	
  

• CPA	
  another	
  op6on	
  
•  Requires	
  learning	
  to	
  u6lize	
  

• Use	
  Custom	
  Audiences	
  

Con6nually	
  refine	
  bid	
  rates	
  and	
  targe6ng	
  
Get	
  crea6ve	
  with	
  interests	
  
Explore	
  related	
  interests	
  	
  
for	
  correla6ons	
  

Facebook	
  –	
  basic	
  tools	
  
Granular	
  Targe6ng	
  for	
  Best	
  Performance	
  
Good	
  news:	
  almost	
  infinite	
  	
  
set	
  of	
  combina6ons	
  

Bad	
  news:	
  almost	
  infinite	
  	
  
set	
  of	
  combina6ons	
  
Fiksu	
  Advanced	
  Op6miza6on	
  for	
  Facebook	
  	
  
Programma6cally	
  test	
  	
  
micro-­‐campaigns	
  

Con6nuous	
  
Op6miza6on	
  

Intelligent	
  bidding	
  to	
  maximize	
  LTV	
  	
  

Allocate	
  budgets	
  
Build	
  new	
  audiences	
  
Benefits	
  Granular	
  RT	
  Op6miza6on	
  
Aver	
  $0.74	
  

	
  	
  
Before	
  $0.95	
  

22%	
  reduc6on	
  in	
  CPI!	
  	
  
Automa6on	
  &	
  algorithms	
  bring	
  predictability	
  	
  
A	
  marketer’s	
  work	
  is	
  never	
  done….	
  
•  Facebook	
  is	
  con6nually	
  evolving	
  its	
  solu6on	
  
•  Campaign	
  satura6on	
  a	
  real	
  issue	
  –	
  be	
  nimble	
  
•  Costs	
  can	
  and	
  do	
  fluctuate	
  
•  Con6nuous	
  tes6ng	
  to	
  ensure	
  best	
  performance	
  
Case	
  Study:	
  Top	
  50	
  Games	
  App	
  (Card	
  BaCler)	
  
Goal:	
  Boost	
  worldwide	
  revenue	
  &	
  volume	
  
Strategy:	
  Non-­‐incent	
  sources	
  (13	
  networks)	
  	
  
Results:	
  Approx.	
  300k	
  conversions	
  over	
  6	
  weeks,	
  23	
  countries	
  
Facebook:	
  Tested	
  thousands	
  of	
  micro-­‐campaigns:	
  demographics,	
  interests,	
  and	
  
lookalike	
  audiences.	
  Honed	
  down	
  to	
  720	
  top	
  campaigns.	
  
Results:	
  	
  
	
  

Purchasers	
  
50%	
  of	
  total	
  	
  

CPI	
  
$1.61	
  

ARPU	
  
Highest–	
  40%	
  more	
  than	
  
next	
  	
  alterna6ve	
  

User	
  quality	
  	
  
Mone6za6on	
  metrics	
  
matched	
  organics	
  
Case	
  Study	
  –	
  Volume	
  Push–	
  Puzzle	
  Game	
  
Goal:	
  Acquire	
  over	
  300k	
  high	
  quality	
  users,	
  19	
  countries,	
  one	
  week	
  
Strategy:	
  24	
  networks	
  u6lized,	
  all	
  non-­‐incent	
  
Facebook:	
  850	
  discrete	
  campaigns	
  run	
  u6lizing,	
  Interest	
  targe6ng,	
  custom	
  
audiences	
  and	
  other	
  techniques.	
  	
  Facebook	
  drove	
  largest	
  number	
  of	
  
downloads	
  -­‐	
  37%	
  of	
  total	
  
Results:	
  	
  

Volume	
  
141%	
  of	
  goal	
  

Conversion	
  Rate	
  
25%	
  average	
  to	
  37%	
  

Cost	
  per	
  Install	
  
$1.94	
  to	
  $0.77	
  

Rank-­‐Select	
  markets	
  
Top	
  5	
  and	
  10	
  
Facebook	
  –	
  great	
  channel	
  for	
  games	
  
•  Sustain/Loyal	
  Users,	
  burst	
  campaigns	
  
•  Great	
  reach	
  
•  Insight	
  &	
  performance	
  via	
  audience	
  segmenta6on	
  
•  Not	
  a	
  “set	
  and	
  forget”	
  playorm!	
  	
  
•  Con6nuous	
  tes6ng	
  
•  Use	
  automa6on	
  and	
  algorithmic	
  op6miza6on	
  for	
  best	
  
results	
  
Thank	
  You!	
  	
  
Learn	
  more:	
  
www.fiksu.com/ebooks	
  

Want	
  to	
  talk?	
  
jo@fiksu.com	
  
www.fiksu.com	
  
	
  	
  	
  	
  	
  @fiksu	
  

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Fiksu presentation at User Acquisition for Mobile Games: Leveraging Social for Mobile User Acquisition. February 2014.

  • 1. Leveraging  Social  for   Mobile  User  Acquisi6on   Jo  Wightman  
  • 2. What  we’ll  cover   •  What’s  the  landscape  for  App  marke6ng?   •  App  marke6ng  on  TwiCer   •  App  marke6ng  on  Facebook   •  What  it  is  and  how  it  works   •  Performance  6ps   •  Examples  
  • 3. App  Marke6ng  Ecosystem   Social  is  one  component  of  a  balanced  approach,  not  a  standalone  strategy   Incen6vized   Non-­‐Incent  Networks  &  Aggregators   RTB  Exchanges     Social   Publisher  Direct  
  • 4. Main  social  venues  for  mobile  app  marke6ng   Twi%er   § Sponsored  tweets   § Celebrity  tweets   Facebook     § Ad  type  specific  to  apps   § Powerful  targe6ng  op6ons  
  • 5. Fiksu  Experience   Nearly  15  million     Facebook  Installs   77  Countries   Facebook  Campaigns   Sustain,  Burst,  Loyal  User   Strategies  for  Social  Marke6ng  for  Games  
  • 6. TwiCer   •  184  million  mobile  MAU  (Q4  2013)   •  Developing  a  mobile  app  marke6ng  unit     •  Two  main  op6ons  today:   •  Sponsored  tweets   •  Celebrity  tweets   •  Measured  via  3rd  party  digital  fingerprin6ng    
  • 7. Why  Market  your  game   with  Facebook?  
  • 8. Reach!     WW  Smartphone  and  Tablet  Users   49%   Other Users 51%   Facebook Mobile Users 63%  of  UK  Smartphone  users  are  on  Facebook   Data  sources:  eMarketer,  Facebook;  Fiksu  es6mate  of  overlap  between  tablets  and  Smartphones  
  • 9. Precise  Audiences  &  Insight   Demographic   Educa6on   Rela6onships   Countries,  Regions,  Ci6es,  Zip,  Radius   Locales,  Gender,  Age   Educa6on  Status,  College  Networks,  College  Majors   Work  Networks,  College  Years     Rela6onship  status   Interested  in   Device     OS  Version,  User  Device  (brand)   Wireless  Carrier   Keywords  &  Interests   Broad  interests   Keywords   Custom  Audiences   “Lookalikes”   Phone,  Email,  Iden6fiers    
  • 10. Reengagement   Direct  Call  to  Ac6on     Play  Game     Requires  deep  links       Can  be  combined     with  custom     audience  targe6ng  
  • 11. Results  –  Facebook  vs.  Other  Sources  (Games)   Cost  per  Click     9x  higher   Conversion  rate   12x    higher   Purchase  Rate   1.2x  higher   Cost/  Purch  User   15%+  lower  
  • 13. Highly  Effec6ve  Ad  Unit  for  Apps   Link  directly  to  the  App  Stores!    
  • 14. Power  Editor   Environment  to  manage  ads   •  Create  campaigns  and  ads   •  Upload  banners  and  text   •  Set  targe6ng  criteria   •  Place  bids   •  See  results  
  • 15. Acceptable  and  unacceptable  ads   Nope   Nope   Con6nually  test  images  and  message!   Impact  CPI  by  up  to  39%   OK!  
  • 17.  Sample  ranges     <$0.50  -­‐  $4.50   CPI  Range   $1-­‐$2   Typical  CPI   Over  25,000   Installs  in  one  day  
  • 19. Performance  Tips   •  Targe6ng  and  bidding   •  Get  crea6ve  with  interests   •  Granular  targe6ng   •  Test,  test  test!  
  • 20. Driving  Results   Bidding     Targe9ng   • Keywords  –  broad  as  possible  while     s6ll  relevant   • Use  customer  demographics,  personas,   and  Prizm  code  research   • Friends,  friends  of  friends   • “Op6mized  CPM”  -­‐  pulls  more  volume     at  lower  price   •   Requires  aCribu6on  integra6on   • CPA  another  op6on   •  Requires  learning  to  u6lize   • Use  Custom  Audiences   Con6nually  refine  bid  rates  and  targe6ng  
  • 21. Get  crea6ve  with  interests   Explore  related  interests     for  correla6ons   Facebook  –  basic  tools  
  • 22. Granular  Targe6ng  for  Best  Performance   Good  news:  almost  infinite     set  of  combina6ons   Bad  news:  almost  infinite     set  of  combina6ons  
  • 23. Fiksu  Advanced  Op6miza6on  for  Facebook     Programma6cally  test     micro-­‐campaigns   Con6nuous   Op6miza6on   Intelligent  bidding  to  maximize  LTV     Allocate  budgets   Build  new  audiences  
  • 24. Benefits  Granular  RT  Op6miza6on   Aver  $0.74       Before  $0.95   22%  reduc6on  in  CPI!    
  • 25. Automa6on  &  algorithms  bring  predictability    
  • 26. A  marketer’s  work  is  never  done….   •  Facebook  is  con6nually  evolving  its  solu6on   •  Campaign  satura6on  a  real  issue  –  be  nimble   •  Costs  can  and  do  fluctuate   •  Con6nuous  tes6ng  to  ensure  best  performance  
  • 27. Case  Study:  Top  50  Games  App  (Card  BaCler)   Goal:  Boost  worldwide  revenue  &  volume   Strategy:  Non-­‐incent  sources  (13  networks)     Results:  Approx.  300k  conversions  over  6  weeks,  23  countries   Facebook:  Tested  thousands  of  micro-­‐campaigns:  demographics,  interests,  and   lookalike  audiences.  Honed  down  to  720  top  campaigns.   Results:       Purchasers   50%  of  total     CPI   $1.61   ARPU   Highest–  40%  more  than   next    alterna6ve   User  quality     Mone6za6on  metrics   matched  organics  
  • 28. Case  Study  –  Volume  Push–  Puzzle  Game   Goal:  Acquire  over  300k  high  quality  users,  19  countries,  one  week   Strategy:  24  networks  u6lized,  all  non-­‐incent   Facebook:  850  discrete  campaigns  run  u6lizing,  Interest  targe6ng,  custom   audiences  and  other  techniques.    Facebook  drove  largest  number  of   downloads  -­‐  37%  of  total   Results:     Volume   141%  of  goal   Conversion  Rate   25%  average  to  37%   Cost  per  Install   $1.94  to  $0.77   Rank-­‐Select  markets   Top  5  and  10  
  • 29. Facebook  –  great  channel  for  games   •  Sustain/Loyal  Users,  burst  campaigns   •  Great  reach   •  Insight  &  performance  via  audience  segmenta6on   •  Not  a  “set  and  forget”  playorm!     •  Con6nuous  tes6ng   •  Use  automa6on  and  algorithmic  op6miza6on  for  best   results  
  • 30. Thank  You!     Learn  more:   www.fiksu.com/ebooks   Want  to  talk?   jo@fiksu.com   www.fiksu.com            @fiksu