The document discusses the differences between information management and knowledge management. It provides definitions from the APM Body of Knowledge, which defines information management as collecting, storing, disseminating, archiving, and destroying information, while knowledge management is the systematic management of information and learning to turn personal information into shared collective knowledge. The document also explores some alternative definitions and considers how information and knowledge are managed for projects, relying on clear goals and objectives, an evolving framework of processes and systems, active facilitation, and key enablers to drive effective behaviors.

1. © RiverRhee
Consul.ng
2013
Where
does
Informa.on
Management
end
and
Knowledge
Management
begin?
Elisabeth
Goodman
APM
Birmingham
14th
May
2013
Enhancing Team Effectiveness

2. © RiverRhee
Consul.ng
2013
My
background
• Informa.on
Manager
– MSc,
Chartered
Member
CILIP
&
prac.ced
in
Pharma
• Helped
to
drive
/
support
Knowledge
Management
strategies
– SmithKline
Beecham
/
GlaxoSmithKline
• Wri.ng
a
book
with
my
Associate
John
Riddell
!
– Knowledge
Management
in
the
Pharmaceu.cal
Industry,
Gower
• Project
Manager
(MAPM)
• All
part
of
RiverRhee
Consul.ng’s
skill
set
for
clients

3. © RiverRhee
Consul.ng
2013
PROJECT
Technical content
Project governance
Operational governance
A
personal
view
of
the
composi.on
and
dynamics
of
projects
The
opportuni.es
and
challenges
for
Informa.on
and
Knowledge
Management
are
plen.ful!!!
Related:
1. Projects
2. Processes
3. Data
&
informa.on
4. Stakeholders
Related:
1. Projects
2. Processes
3. Data
&
informa.on
4. Stakeholders
Inputs Outputs
Informa.on
and
knowledge
Informa.on
and
knowledge

4. © RiverRhee
Consul.ng
2013
Informa.on
or
Knowledge?

5. © RiverRhee
Consul.ng
2013
Some
defini.ons
APM
Body
of
Knowledge
–
6th
ed
• Informa(on
management
is
the
collec(on,
storage,
dissemina(on,
archiving
and
destruc(on
of
informa(on.
It
enables
teams
and
stakeholders
to
use
their
(me,
resource
and
exper(se
effec(vely
to
make
decisions
and
to
fulfill
their
roles.
• Knowledge
management
is
the
systema(c
management
of
informa(on
and
learning.
It
turns
personal
informa(on
and
experience
into
collec(ve
knowledge
that
can
be
widely
shared
throughout
an
organisa(on
and
a
profession.

6. © RiverRhee
Consul.ng
2013
Some
cross-­‐over?
APM
Body
of
Knowledge
–
6th
ed
• Informa(on
management
is
the
collec(on,
storage,
dissemina(on,
archiving
and
destruc(on
of
informa(on.
It
enables
teams
and
stakeholders
to
use
their
(me,
resource
and
exper(se
effec(vely
to
make
decisions
and
to
fulfill
their
roles.
• Knowledge
management
is
the
systema(c
management
of
informa(on
and
learning.
It
turns
personal
informa(on
and
experience
into
collec(ve
knowledge
that
can
be
widely
shared
throughout
an
organisa(on
and
a
profession.

7. © RiverRhee
Consul.ng
2013
Some
cross-­‐over?
APM
Body
of
Knowledge
–
6th
ed
• Informa(on
management
is
the
collec(on,
storage,
dissemina(on,
archiving
and
destruc(on
of
informa(on.
It
enables
teams
and
stakeholders
to
use
their
(me,
resource
and
exper(se
effec(vely
to
make
decisions
and
to
fulfill
their
roles.
• Knowledge
management
is
the
systema(c
management
of
informa(on
and
learning.
It
turns
personal
informa(on
and
experience
into
collec(ve
knowledge
that
can
be
widely
shared
throughout
an
organisa(on
and
a
profession.

8. © RiverRhee
Consul.ng
2013
Some
possible
alterna.ve
defini.ons
• Informa.on
=
facts,
figures
(and
their
context)
• Knowledge
=
context,
experience,
exper.se,
learnings,
insights
• The
‘plaborm’
for
informa.on
is
paper
or
electronic.
• The
‘plaborm’
for
knowledge
is
the
brain
and
conversa.ons
• Management
of
either
is
how
you
create
or
source,
capture,
organise,
share,
archive,
reuse,
destroy
etc..

9. © RiverRhee
Consul.ng
2013
A
few
other
thoughts
on
where
IM
ends
and
KM
begins…
Advisor, Author, Consultant & Coach in Knowledge Management, Organisational Learning and Collaboration
Knowledge Strategist, Lockheed Martin

10. © RiverRhee
Consul.ng
2013
There
is
a
dynamic
for
managing
informa.on
and
knowledge
associated
with
projects
It
relies
on:
1. A
clear
context
that
provides
the
goals
and
objec.ves
for
the
project
and
for
informa.on
/
knowledge
management
2. A
framework
of
processes
and
systems
that
con.nuously
improve
and
evolve
based
on
new
informa.on
and
knowledge
3. Ac.ve
facilita.on
of
informa.on
and
knowledge
management
4. Some
key
enablers
to
drive
the
behaviours
that
make
this
all
happen

11. © RiverRhee
Consul.ng
2013
A
model
for
effec.ve
informa.on
and
knowledge
management?
• IM
/
KM
group
• Opera.onal
Excellence
• Project
Management
Excellence
• Working
prac.ces
• Role
modeling
• Success
stories
• Training
and
support
• Metrics
etc..
• Informa.on
/
data
management
• Opera.onal
process
management
• Project
/
P3
management
• Organisa.onal
goals
• Opera.onal
goals
• Project
goals
1.
A
clear
context
2.
An
evolving
framework
3.
Ac.ve
facilita.on
role
4.
Some
key
enablers

12. © RiverRhee
Consul.ng
2013
Over
to
you….