This document provides information and examples for making appointments in English. It discusses different types of appointments, such as medical, hair, educational, and work-related. It provides phrases for making, responding to, and canceling appointments over the phone or in person. Sample dialogs demonstrate requesting and scheduling appointments, as well as negotiating dates and times. Positive and negative response phrases are given to accept or decline proposed appointment times. The document aims to teach essential skills for setting up appointments in English.

1. Монголын нээлттэй
сургууль
Бизнесийн англи хэл
ЛЕКЦ 1: How to make appointments in English
Багш: Г.Оюунцэцэг/Магистр/
Утас: 95758198
Е-мэйл:oyunaa_mng@yahoo.com

2. Сэдвийн зорилго, зорилт
ЛЕКЦ1: Удиртгал
ЛЕКЦ1: Удиртгал
ЛЕКЦ1: Удиртгал
ЛЕКЦ1: Удиртгал

3. Appointment Types
• Medical—dentist, doctor, pediatrician
• Hair cut
• Manicure or massage
• Educational—guidance counselor, teacher, principal
• Work-related appointments or job interviews
• Work or deliveries to your home

4. Being able to make and cancel an appointment is an important
skill in English. You need to be able to:
• make an appointment,
• respond to an appointment and
• cancel an appointment.

5. Making appointment on the phone
• Hello .
• I would like to arrange an
appointment with Doctor East .
• Can I book an appointment to see
dentist?
• I'd like to make an appointment
with manager Mr. Bill.
• I'd like to schedule a meeting with
manicurist .
• Could I schedule a time to meet
with hairstylist ?

6. Making Appointments
Positive responses
• Yes, Monday is fine."
• "Monday suits me."
• "Thursday would be perfect. "Sure”,
• Thursday works great for me. Where would
you like to meet?
• Yes, I’m free on the 15th. Could we/do you
want to meet at 12 for lunch?
• Looks like I am free that day. What time is
good for you?
• Sounds good. See you on the 12th at 2pm.
• Could we meet on Tuesday instead?“
• How about Friday at 4:00?
Responding
• Sorry, her calendar is full on Monday.
• She will be out on Wednesday.
• "I'm afraid I can't on the 3rd. What about the 6th?"
• "I'm sorry, I won't be able to make it on Monday
• He doesn't have time on Tuesday.
• Ah, Wednesday is going to be a little difficult. I'd
much prefer Friday, if that's alright with you."
• "I really don't think I can on the 17th. Can we meet
up on the

7. Making business appointment
Is it possible to book an
appointment
to see with Mr. Jackson
the Lawyer
the doctor
the head of
department
……
on Monday
morning?
at 10 am?
today?
…..
Can I
May I
I wonder if I can book an
appointment
to see with Mr. Jackson
the Lawyer
the doctor
the head of
department
……
on Monday
morning?
at 10 am?
today?
…..
I’d like to
I need to
I want to

8. Asking to meet
Are you Available on…../ next…?
free……./next…?
Can we Meet on……/next
would Next…. be ok
What about Next..?
Is Next ok?
Are you available on the 17 th?
Can we meet on the 16 th?
How does the 3 rd sound to you
Are you free next week?
Would Friday suit for you?
Is next Tuesday convenient for you?
What about sometime next week?

9. Responding to an appointment:
Yes …..is …..fine
…..would be perfect
……. suits me
would be perfect
I’m afraid
I’m sorry
I can’t on…..
I would be able to….on…
I really don’t think I can on….
. Could we meet on Tuesday instead?"
"Ah, Wednesday is going to be a little difficult. I'd much prefer Friday, if that's alright with you."
"I really don't think I can on the 17th. Can we meet up on the 19th?

10. Positive responses for negotiation
• Sure, Thursday works great for me. Where would you like to meet?
• Yes, I’m free on the 15th. Could we/do you want to meet at 12 for
lunch?
• Looks like I am free that day. What time is good for you?
• Sounds good. See you on the 12th at 2pm.

11. Cancelling an appointment
• You can cancel an appointment as follows
• Unfortunately, due to some unforeseen business, I will be unable to keep our
appointment for tomorrow afternoon.
• Would it be possible to arrange another time later in the week?
• I’m afraid that I have to cancel our meeting on Wednesday, as something
unexpected has come up.
• You know we were going to meet next Friday? Well, I'm very sorry, but something
urgent has come up.
• I'm afraid that I'm not going to be able to meet you after all. Can we fix another
time?

12. Practice
Asking for an appointment
(formal situations)
• I would like to arrange an appointment to discuss….
• Please would you indicate a suitable time and place to
meet?
• (neutral)
• Would it be possible to meet on (date) at your / our
offices to discuss…?
• (informal)
• Can we meet (up) to talk about…?
suggesting a time
• (neutral)
• Would Tuesday suit you?
• Would you be available on
Tuesday?
• (informal)
• What about…?
• Let's say…

13. Practice the following dialog with a partner:
• A: Hello, Mr. Zain? This is Henry Chu over at Hitachi.
• B: Hello Henry, what can I do for you?
• A: I was wondering if we could get together on Tuesday to talk about the specs* on the
relays you ordered.
• B: Tuesday sounds fine to me, what time is good for you?
• A: How about 2 p.m.?
• B: I’m sorry, I’ve got to meet with Mr. khun then, but any other time is fine.
• A: Can we try 3 p.m. then?
• B: That’s perfect, see you then.
• A: Thank you Mr. Zain, I’ll see you Tuesday then, at 3 p.m.**
• * specs are short for specifications – or details
• ** repeat the time to confirm agreement -this is not always done

14. http://www.eslgold.com/business/making_ap
pointments.html