The document provides information about booking a hotel room and checking in. It includes sample dialogues between receptionists and guests. It also provides useful phrases for arranging to meet up with friends and for cancelling arrangements. Learners are instructed to practice booking a room on the phone and doing a check in by role playing with a partner. They are also asked to make and cancel arrangements to meet with friends using the example phrases.

1. Unit 3 Lesson 3

2. BOOKING A ROOM, CHECKING IN

3. Booking a room 3.2.
Receptionist
• How I may help you?
• Can I help you?
• It’s included in the room
rate.
• We have 24 hour reception.
• For what dates, please?
• Can I take your credit card
number?
Guest
• Is that the reception? [on the
phone]
• I’d like to check...
• Is [X] included? Or is there an
extra charge for that?
• Does the hotel have [X]?
• Could I book a room, please?
• I’d like to book a [single] room
for 3 nights, from the 10th of
November

4. Checking in 3.3.
Receptionist
• Can I see your passport,
please?
• 3 nights, yes?
• Could you fill in this
registration card?
• Here’s your passport and the
key to your room. It’s room
number 1406 on the 14th floor.
• There’s also an information
folder in your room.
• Would you like some help with
your suitcase/luggage?
Guest
• I have a reservation
• Do you have a map of the
city?
• What time is breakfast?
• What’s the check-out time?

5. • Look at the Sun Hotel’s webpage. Prepare to:
• 1 book a room on the phone. Decide what kind of
room you want, when and for how long
• 2 check in. Decide what questions you want to
ask, for example, about the health club, a map,
breakfast time…
• In pairs, practise booking a room and checking in.
Take turns to be the guest and the receptionist

6. ARRANGE TO MEET UP

7. Arranging to meet up 3.5. & 3.8.
Useful expressions & phrases
• When are you free? What are you doing on Friday evening? Are you free then?
• Friday’s difficult. I can’t on Friday.
• I’m free on Wednesday evening.
• I’m meeting a colleague but I can rearrange it, no problem.
• Could we meet at 1 o’clock?
• Where should we meet?
• How about…?
• Let’s meet…
• Why don’t we..
• I’ll see you…
• That sounds good…
• Are you doing anything this week?
• Do you fancy going?
• Do you feel like going?
• What about you?
• Can you make it on Thursday? Sorry, I can’t make (it on) Thursday. /Can we meet up on Thursday?

8. Cancelling arrangements 3.6. & 3.9.
Useful expressions & phrases
• I can’t make it tomorrow.
• My flight leaves…. You’re working late on
Friday, right?
• Let’s have…let’s meet…let’s say…
• That would be lovely
• That’s too bad
• Can we postpone?
• I can’t, actually. I’m seeing my mum…

9. • Think of 3 things you’d like to do with friends. For
example:
– Have a meal at your home
– Watch a sports event
– Go to a concert
– Have a party
– Go for a picnic
• Write down four times when you’re free. For example:
– Tomorrow, 12 am
– Monday, 7 pm
– Tuesday, 1 pm
– Saturday evening

10. • Make arrangements with three different
people. Find someone to do each thing with.
Hi, Ahmed. Are you
doing anything
tomorrow?

11. • You have to cancel two of your arrangements.
Decide which two and why.
Tomorrow, 12 am- go for lunch with Ahmed
cancel because: meeting at work
• Talk to the people you made the
arrangements with. Cancel and agree on a
different date an time.
Hi, Ahmed. Sorry but I
can’t make it
tomorrow. I’ve got a
meeting at work. Can
we postpone?