Business English Avis 20140707

1. Business English
Negotiation

2. What We’ve Learned
Phone
Letter
Office
Activities
Conference

3. Conference
• Introducing yourself
• Expressing appreciation
Thank you for taking the time to meet with me today.
• Setting objectives and topics
The purpose of our meeting today is to reach an agreement
on the company policy.
• Reviewing main agenda items.
To sum up, …
• Q&A Section
Please feel free to raise any questions.
• Finishing up and appreciating everyone for coming.
That’s all for today and thank you all for coming.

4. Phone
• Introducing
• Making a request
May I speak with the manager, please?
• Holding and transferring
I'll connect your call.
• Taking / Leaving a message
I'll make sure she gets the message.
• Finishing
I’ve got a meeting now, so I better run.

5. Office Activities
• Making appointment
I’d like to schedule a meeting with Mr. Terry.
• Invitation
We’re going out for dinner. Would you like to come along?
• Asking for help
Could you possibly lower down your voice?
• Explaining
There’s a good reason for this. / Can I get back to you on
that later?
• Apologizing
I have already taken all the necessary measures to ensure
that this does not happen again in the future.

6. Steps in Negotiation
1. Starting up
2. Proposing the agenda
3. Dealing with conflict
4. Making proposals
5. Bargaining
6. Closing

7. Dealing with Conflict
• I'm afraid I had something different in mind.
• I’m sure there is some room for negotiation.
• That sounds a bit risky.
• Our position on the issue is very simple.

8. Making Proposals
• Why don't we ...?
• How about/What about ...?
• Let me explain to you why.

9. Bargaining
• If you are unable to agree the price, we'll
have to look elsewhere.
• We could compromise on one condition.
• We’ll come out from this meeting as winners.

10. Closing
• We've agreed to the following ...
• We still have some outstanding issues
such as …

11. THANK YOU!