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Monday, 4 February 13
Using digital to improve
                        public confidence in the
                        criminal justice system



Monday, 4 February 13
The issue



Monday, 4 February 13
Confidence in criminal justice                  	

	

 	

                        Confidence in sentencing
                        Correlation: ‘informed’ & ‘confident’


       Transparency

       Public education

Monday, 4 February 13
The insight



Monday, 4 February 13
Low level of understanding of
                sentencing - only 31% say they feel
                informed about sentences

                Need for the right information -
                context, context, context

                Research shows difference in
                perceptions: ‘Generic’ vs ‘Specific’

Monday, 4 February 13
The solution



Monday, 4 February 13
Monday, 4 February 13
A choice of sentences




Monday, 4 February 13
The results



Monday, 4 February 13
66% of target users
     ‘converted’

Monday, 4 February 13
Why digital?



Monday, 4 February 13
What’s the wider
      impact?

Monday, 4 February 13
Engagement with the public

        Raising the profile of our
        digital work

        Proving digital principles

Monday, 4 February 13
Public    MoJ
               Public




Monday, 4 February 13
Information


              Public                  MoJ
               Public




Monday, 4 February 13
Information
                        Trust / understanding
              Public                            MoJ
               Public




Monday, 4 February 13
Information
                        Trust / understanding
              Public         Discussion         MoJ
               Public




Monday, 4 February 13
Information
                        Trust / understanding
              Public         Discussion         MoJ
               Public
                         Feedback on policy




Monday, 4 February 13
Monday, 4 February 13
Engagement with the public

        Raising the profile of our
        digital work

        Proving digital principles

Monday, 4 February 13
Outside government
                Inside government




Monday, 4 February 13
Engagement with the public

        Raising the profile of our
        digital work

        Proving digital principles

Monday, 4 February 13
Exemplar Services
    1. Prison visits booking
    2. Civil claims
    3. Fee payments
    4. Office of the Public Guardian -
    Lasting Power of Attorney
Monday, 4 February 13
User focus

              Research | Testing | Analytics
Monday, 4 February 13
Iteration

                         1|2|3
Monday, 4 February 13
Simple design


Monday, 4 February 13
Built in house


Monday, 4 February 13
Built at pace


Monday, 4 February 13
Questions?
                         www.justice.gov.uk/ybtj




Monday, 4 February 13

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SPRINT 13 Workshop 4 ‘You be the judge’ Alice Newton and Aidan Muller - Ministry of Justice