David Ferguson has over 40 years of experience in telecommunications. He has extensive expertise in project management, operations support systems, data migration, and network inventory. Ferguson has held management roles at AT&T and SBC overseeing technical teams and multi-million dollar projects. He has experience leading large-scale conversions and mergers.

1. RESUME
David Ferguson Contact
Cell - (817) 374-2396
Address – 3111 Michele Ct, Weatherford,TX 76088 (DFW Area)
Email – df0723@gmail.com
DAVID FERGUSON
SENIOR TELECOM CONSULTANT
 Extensive expertise in OSS, Operations Center, budget, personnel and performance management
 Extensive expertise in project management, both IT and client
 Extensive knowledge and expertise with AT&T’s Lightspeed/Uverse Project and Dispatch Center
of Excellence project
 Extensive knowledge and expertise with AT&T’s Corporate Portfolio Organization 3D process for
project management (EXPRESS1, Labs1, PRISM and PAT [Portfolio Administration Tool])
 Extensive expertise in business and system requirements development
 Extensive expertise in M&P development
 Extensive expertise in SQL
 Extensive expertise in data mapping and data migration
SOFTWARE/TECHNICAL
 LMOS, WFA/DO, WFA/DI, WFAC, TIRKS, Predictor, EDGE, TRACE, Scheduler (now part of
EDGE), LFACS, ECRS, SORD, ASON, SONAR, ISP, FORCE and all Telnet and 3270 applications
 Visual Basic, Java, DOS, C++, UNIX, Oracle, SQL, Web Services, TASKMATE Script writing and
screen scraping into various emulations (IMS 3270, 5250, Telnet, etc.)
 Expert in MS Word, Excel, PowerPoint, Access, Outlook, Net Meeting, TOAD, Business Objects
and Teradata32
 Completely proficient in cable splicing, cable placing, cable repair, inside wiring, fiber turn-up
and trouble shooting, POTS, ISDN, DSL, Copper T1, SONET, Sub-rate digital, analog data, Layer
1, Layer 2, and Layer 3 Networks
PROFESSIONAL EXPERIENCE
ATG 3/2015 – 4/2016
Consultant – CenturyLink – Frontier buyout of Verizon (TX, FL, CA) Network Inventory
 Tasked with meeting data requirements for Metasolve (M6) for Network Inventory
 Identified and mapped data from Verizon Applications AAIS-DS, TIRKS, BAAIS2, BAAIS3 and IVAPP
 Wrote SQL queries that captured data from Verizon application back end data and created conversion
tables that Oracle used to migrate data into M6. Modified and decoded data as necessary to meet
Frontier requirements
 Solely responsible for migrating data for all Designed Circuits from Verizon applications to M6. Wrote
SQL queries that migrated all CLCI Specials and TELNO Trunks, Facility Circuits, Message Trunks,
Access Trunk Groups, Broadband Facility, Broadband Specials (Both UNI circuits and ATM/Frame),
All Virtual Circuits (PVC for ATM/Frame and EVC for Ethernet Link) and all Virtual Details and
Custom Attributes
 Solely responsible for migrating data for Sonet Networks including all Sonet Nodes. Wrote SQL
queries that migrated all required data into conversion tables used to migrate into M6.
 Wrote SQL queries to map all required data necessary to migrate all Network Element, Network
Systems and Network Hierarchy for Sonet, Optical (WDM and ROADM) and Broadband Network
Elements
 Wrote SQL queries to migrate date for Broadband UNIs from IVAPP along with associated Physical
circuits for GPON over SES.
Consultant - AT&T DCOE II 4/2014 - 2/6/2015
 Completed conversion support for DCOE II. Wrote VB automation scripts that moved pipeline work
from WFADI and Tirks to FORCE
 Wrote and managed F1 Pair Recovery program for LFACS and assisted in its transition to BPM

2.  Monitored and maintained 7 mechanized processes post DCOE II conversion and converted or moved
to permanent state
Consultant - AT&T 2/2011 - 3/2014
 Wrote and support several Taskmate programs to manage different processes in WFADI for Pre -
Conversion, Conversion and Post Conversion activities
 Wrote and automated sql queries in TOAD to support Event Manager and VB scripts
 Wrote mechanized VB scripts to replace Taskmate scripts running in WFADI for DCOEII
 Supported re-write of DIOQS queries into Business Objects and EDW to support retirement of WFADI
for DCOE-II
 Project managed website to schedule Force training for DCOE-II
 Wrote reports to capture VTS data and created graphs used in weekly VTS updates to the Business
Units
 Developed “End to End” process for VTS to track ownership and accountability for work requests from
origination to completion and wrote Business Object reports to trigger off key indicators to manage
the process
 Project manager for SE UFO to improve duration and number of open VTS work requests
 Wrote SQL to create the Job Types and Job Categories definitions in the Code Reference Tool website
for 22 states and all organizations
 Wrote SQL to create comprehensive Quality and Quantity reporting for TRG organization
 UAT testing of migration of data from Legacy BellSouth data warehouse over to at&t for OPS
Migration (Migration from Legacy BellSouth applications over to at&t core applications)
 Re-write of Legacy BellSouth SQL queries over to at&t for OPS Migration
 Wrote queries and trained Legacy BellSouth clients in Business Objects Rich Client for OPS Migration
 Wrote and managed several Taskmate programs and HTML web services back to Force to support
breaks and gaps until completion of OPS Migration
 Project Manager for “Design of Experiment” trial to improve Travel Mileage/Dispatch and Travel
Duration/Dispatch for at&t Core Installation and Maintenance organization.
Consultant - Senior Business Analyst/Developer AT&T 8/2005 – 12/2010
 Developed and supported in production 31 different Terminal Emulation programs for the Uverse
Systems Planning Support organizations to eliminate manual work or allow early product
introductions until permanent IT release, and to support interim processes during AT&T conversions
from WFADO to Force.
 Led initiative for AT&T to move IT applications from terminal emulation processes in WFADO to web
service interface in Force. Determined business requirements and identified necessary web services.
Led applications in system and UAT testing and successful transition to web service interface.
 Enablement and Migration Team lead for BellSouth merger projects IP Network Consolidation and
Mobility (Cingular) IP Network Consolidations. Led these merger Layer 3 Projects to integrate mobility
layer 3 network and BellSouth Layer 3 network into at&t layer 3 backbone.
 Project Manager (Layer Product) supporting BellSouth IPOSS project
 Analyze and identify business improvements to reduce cost, increase revenues, and enhance
customer experience
 Consult with business units to lead process improvements, write concise business requirements,
identify application capability, and lead technical design to meet the business requirements
 Develop and write programs to provide interim solutions to meet business needs until permanent
application development is complete
SBC 11/1976 – 6/2005
Associate Director/Project Manager – LIGHTSPEED Project 6/2004 – 6/2005
 Led corporate wide network services staff in phase 1 of the LIGHTSPEED project, which was
completed 4/2005. This project is to develop new applications and procedures to implement
SBC’s effort to move to a total Fiber to the Premise or Fiber to the Node environment
 Supervised 8 managers across SBC
 Identified all necessary budget requirements to be reported to senior management
 Identified and wrote Business Requirements, High Level Design, and Detailed Requirements for
both Installation and Maintenance to incorporate DISC application with WFA/DO in new
environment
 Performed budget requirements analysis for project. Determined wage and scale cost summaries
including analysis of benefit cost impacts
Associate Director/Project Manager – Network Services Staff 9/2000 – 6/2004

3.  Responsible for implementation and support of WFA/DO (application) table settings to meet
corporate goals for dispatch optimization and future standards
 Supervised 14 (1st and 2nd level) managers across 12 states and associated budget
 Provided detailed budget analysis of application and its performance to senior management on
regular basis
 Developed initial Methods and Procedures and management training
 Responsible for on-going Methods and Procedures, Center support and training,
development/implementation of best practices, and monitoring compliance across corporation
 Performed budget requirements analysis for ongoing support and managed within an annual
budget
 Determined wage and scale cost summaries including analysis of benefit cost impacts
 Led center training for WFA/DO Maintenance implementation for Ameritech and PacBell merger.
Trained on all mapping and dispatch functions to analyze and distribute technicians to optimize
productivity while still meeting regulatory requirements for all SWBT, AIT and PacBell centers
 Standardized all Job Types, Mapping and Weighting tables for 13 state dispatch centers
 Wrote and managed several Taskmate software programs across all regions to remove work
content from centers, including all failed mappings in WFA/DO. Identified “gaps” in current
dispatch application functionality and wrote software programs to provide temporary solutions
 In 2004, wrote Project Proposal, Business Requirements and led the TRACE application
implementation. This application allowed for “real time” decision making based on geo-coding of
work versus the GPS location of the technician to improve dispatch productivity and reduce
operating costs. Managed $9 million implementation Budget. New application realized $32 million
in savings in first year. (This is now SBC standard across all 13 states).
 From September of 2002 to May of 2003, was selected as Acting Director / SBC Center support
while my Director was on special assignment
Manager/Project Manager/Team Lead – Network Services Staff 1/2000 – 9/2000
 Team Lead WFA/DO Standardization ToF (Technician of the Future)
 Developed new mapping process in WFA/DO application which utilized all engineering
distribution areas with correct travel algorithms to dispatch tech on next closest job
 Responsible for writing and deploying standardized Methods and Procedures for dispatch
optimization through WFA/DO across all Maintenance Centers for SBC
 Team lead to train on new standards in all maintenance centers in SBC
 Streamlined processes and developed Taskmate programs which resulted in meeting and
exceeding goals for mapping analysis
 Developed training and analysis tools for maintenance center personnel
 Managed implementation budget for WFA/DO Standardization project including Travel, Salaries,
Material, and Contract expense
Manager – Maintenance Center – Center Administrator 3/1997 – 1/2000
 Responsible for computers and software for 67 Customer Service Representatives and Managers
 Center Administrator for WFA/DO, LMOS, Predictor, SIREN (Now DISC), Scheduler, LFACS,
ECRS, and all Telnet and 3270 applications
 Set up and maintained both File and Internet Servers for Ft. Worth District. Developed Scheduler,
(now a part of DISC Dispatch) a web based force management tool that allowed field managers to
more easily provide force information and eliminated their responsibility to maintain the DOPAD
in WFA/DO
 Maintained all WFA/DO tables for North Texas region, and wrote all OQS queries
 Wrote and managed all Force and Load analysis for North Texas region in OQS and ASKME
Manager – Maintenance Center – Dispatch 3/1996 – 3/1997
 Responsible for POTS repair dispatch for Ft. Worth metropolitan area. ( 160 Technicians)
 Responsible for Repair Force Analysis (same area) to match Force and Load. Center
Administrator. Center SME for Predictor and SIREN
 Supervised 7 Customer Service Reps
Manager – Special Services 1/1994 – 3/1996
 Responsible for all OCS and Customer Installation and Repair of Designed Circuits for 22 Wire
Centers
 Supervised transition of Pair-Gain responsibilities from cable repair to special services
 Responsible for all Fiber Mux. and Pair-Gain turn-up and maintenance for same area
 Supervised 10 Systems Technicians
Manager – Installation and Repair 12/1992 – 1/1994
 Responsible for all installation and repair (including Pair-Gain) for 6 wire centers
 Supervised 10 Customer Service Technicians
Manager – Cable Repair 3/1991 – 12/1992
 Responsible for all cable repair and pair-gain for 5 wire centers

4.  Supervised 8 Customer Services Technicians
Customer Service Technician 10/1978 – 3/1991
 All I/R, cable repair, and pair-gain maintenance
EDUCATION
 Technical and professional development courses through SBC
 B.S. – Medical Technology (81 hours completed)
 Non-degree – Texas Christian University – Fort Worth, TX