Presentation slides for SDEC conference Nov 3 2015 - Communication Styles, Employing and Enjoying Team Differences

1. Communication Styles
Employing and enjoying team differences
Sue Johnston

2. Communication Styles
Employing and enjoying team differences
Sue Johnston

3. Thank you to Conference Sponsors

4. 7,377,815,875
This
question
will not be
on the exam

5. Who is Sue?
Helping you change your world, one conversation at a time
Coach Skills for the
Agile Workplace
Coach Author Trainer
Places I’ve worked or studied that shaped my views

6. Session Objectives
• Recognize differences in people’s
communication styles
• Identify your own communication style
• Develop strategies for working with
people whose styles are different from
yours

7. “We need to see our
differences as something
other than flaws.”
David Kiersey

8. Please hold
your
questions
until you
have one!

9. Ready Doing Done
Explore the theory
Meet the characters
Discover your style
Flex your style
Wrap

10. Ready Doing Done
Explore the theory
Meet the characters
Discover your style
Flex your style
Wrap

11. Audience Determines Meaning
• You want them to
hear the meaning
you intended
• Not the one they are
going to make up for
themselves
• Knowing about
styles can help

12. Conscious Communication
• Know your purpose
• Know your message
• Know your audience
• Know yourself

13. Origins
• Plato
• Carl Jung
• MBTI (Myers-Briggs)
• Temperament (Kiersey)
• Simple model

14. What’s Your Style?
Using side one of the assessment
• For each question, select the answer most like you
• Tally the As, Bs, Cs and Ds.
Exercise
Five minutes

15. INTUITION
HEART
EVIDENCE
HEAD
RationalGuardian
Artisan Idealist

16. Ready Doing Done
Explore the theory
Meet the characters
Discover your style
Flex your style
Wrap

17. Guardian
• Driver: Security
• Reliable
• Likes structure
• Follows rules
• Detail oriented
• Values process
• Hates change
>40%

18. Rational
• Driver: Knowledge
• Inventive
• Values logic
• Future oriented
• Goal oriented
• Sees big picture
• Strategic
<10%

19. Idealist
• Driver: Identity
• Empathetic
• Avoids conflict
• Values inspiration
• Future oriented
• Focus on people
• Feelings rule
>10%

20. Artisan
• Driver: Sensations
• Spontaneous
• Avoids structure
• Values speed
• Improvises
• Action oriented
• Takes risks
>40%

21. Ready Doing Done
Explore the theory
Meet the characters
Discover your style
Flex your style
Wrap

22. GUARDIAN
40% of
normal pop.
RATIONAL
10% of
normal pop.
IDEALIST
10% of
normal pop.
ARTISAN
40% of
normal pop

23. What’s Your Style?
1. Our style is . . .
2. Our unique contribution to the workplace is . . .
3. If you want to persuade us you should . . .
4. An aspect of our style that may bug others is . . .
5. When all else fails, you can rely on us to be . . .
6. Our motto is . . .
Exercise
10 minutes

24. Ready Doing Done
Explore the theory
Meet the characters
Discover your style
Flex your style
Wrap

25. Adapting Your Style
• Why?
• How?

26. Let’s Practise
• Talk to Artisan style about time sheets
• Talk to Rational style about re-org
• Talk to Idealist style about re-org
• Talk to Guardian style about new
process
Flex to their style. What’s important to them?
How does it feel when you do that?
Exercise

27. Making it Real
• Prepare for a
conversation with
someone in your life
YOUR
PICTURE
GOES
HERE
Exercise

28. Ready Doing Done
Explore the theory
Meet the characters
Discover your style
Flex your style
Wrap

29. Link to Agile Teams
• What does it mean?
• Why does it matter?
Exercise

30. “I note the obvious
differences between each
sort and type,
but we are more alike, my
friends, than we are unalike.”
Maya Angelou

31. Sue Johnston
sue@itsunderstood.com
@itsunderstood
http://itsunderstood.com
Connect

32. If a man does not keep pace with
his companions, perhaps it is
because he hears a different
drummer. Let him step to the
music which he hears, however
measured or far away.
Henry David Thoreau

33. Kathy
• Kathy is a commercial loans officer at the Grand Valley branch of the Halifax
Savings Bank.
• She enjoys her work because making a loan requires her to gather a lot of
information about the loan applicant, the business or service the customer is
in and the activity or equipment for which the customer wants to borrow the
money.
• She then gets to analyze the information, compare it to industry data and
similar lending situations.
• She also looks to see if it’s a strategic fit with the long term goals of the
customer’s business or organization.
• She’ll make her decision based on the logic of the case.
• She takes pride in the fact that clients come to her for advice on managing
their finances and consider her a strategic partner in their long term success.
Exercise

34. Kirsti
• Kirsti is a commercial loans officer at the Grand Valley branch of the Halifax
Savings Bank.
• She really enjoys her work because she’s able to make things work out for
her customers – especially when they have a short term need.
• Though it took her ages to learn, she knows the lending process thoroughly
– and that lets her quickly know whether the customer’s situation is standard
– and if it’s not, what measures she can take to structure the deal so it will
work for everyone.
• She doesn’t take crazy chances – but if the evidence suggests a good
likelihood of repayment – even if the client or the situation is quite unusual,
she’ll find an innovative way to make it work.
• She takes pride in the fact that clients come to her with creative ideas and
she can help them bring those ideas into reality.
Exercise

35. Kostya
• Kostya is a commercial loans officer at the Grand Valley branch of the
Halifax Savings Bank.
• He loves his work because of the people he meets. He sees his role as
enabling them to make their dreams come true by providing the funds they
need to start and run their businesses.
• He knows the work his clients do not only provides products and services
their customers need – it supports the families of their employees and
suppliers.
• He loves interviewing people about their business ideas and their future
plans.
• He works to create the absolute best payback options for his clients. He
doesn’t want them to get in over their heads.
• He really cares about his customers and takes pride in the fact that they
share their visions for their business with him. He feels his is a helping
profession.
Exercise

36. Ken
• Ken is a commercial loans officer at the Grand Valley branch of the Halifax
Savings Bank.
• He loves his work because there’s a process in place that’s been around as
long as there have been lenders.
• He relies on the lending process to make his decisions. It took him a while to
adjust to the new automated loan system when they introduced it, last year.
He kept manual backup files for a while. But now that he’s satisfied with its
reliability, he can confidently manage the risks in his clients’ business.
• He loves to provide his clients with lots of details about their loan – so they
know exactly how the process works – and what their responsibilities are.
• Clear data, clear instructions and clear expectations make him happy.
• He takes pride in the fact that his customers rely on him to help keep their
financial affairs in order.
Exercise

37. Ready Doing Done
Explore the theory
Meet the characters
Discover your style
Flex your style
Wrap