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Top 5 Soft Skills - What Successful People
Know that Every Employee Needs to
Know
Presenter:
Chris Osborn
Vice President of
Organizational Strategy
cosborn@bizlibrary.com
@chrisosbornstl
.
Host:
Jessica Petry
Sr. Marketing Specialist
jpetry@bizlibrary.com
@JessLPetry
Follow along and participate on Twitter: #BIZWEBINAR @BizLibrary
Improve employee performance with the
largest and fastest-growing library of training
videos.
Poll Question:
What is the single biggest
obstacle you face improving
the soft skills of your
employees?
Soft skills aren’t optional.
75%
of long-term job success
depends on soft skills
SOURCE: Stanford Research Institute International and the
Carnegie Mellon Foundation
6.8%
of total economy per
year in gross value
added
Soft Skills
Soft Skills are important in
every sector.
especially…
Business services
Retail
Public services
23%
2020
44%
2025
Contribution to
the economy is
expected to
grow…
SOURCE: January
2015 McDonald’s
report on the
economic value of
soft skills
CONTINUOUS PERFORMANCE FEEDBACK / LEARNING CULTURE 63%
CAREER ADVANCEMENT OPPORTUNITIES 60%
NON-TECHNICAL / SOFT SKILL TRAINING AND DEVELOPMENT 60%
EMPLOYEE KNOWLEDGE-SHARING 57%
SOURCE: Workforce.com, The Lego-ization of Learning.
APQC “Training and Development Trends” Report
What They Need Now
SOURCE: Workforce.com, The Lego-ization of Learning.
APQC “Training and Development Trends” Report
What They Will Need in 2020
70%
Greater soft skills
competence.
9
Gender equality and
diversity
Rise of the
millennials
Strategic Business Challenges of 2015
Leads to need to
truly innovate
Desire to
update
cultures
Where does my
company fit in this
new market reality?
Rebranding
for customer
engagement, sales,
marketing and more!
Mobile
/online
channels Outbound sales
doesn’t work
anymore, inbound
must be embraced
B2B sales
/marketing
Great! But…back-end
struggles
Front-end
innovation
Strategic Business Challenges of 2015
Leads to need to
truly innovate
Desire to
update
cultures
Survival in
healthcare (and
likely other
industries, too)
Adaptability
Outbound sales
doesn’t work
anymore, inbound
must be embraced
B2B sales
/marketing
How can we meet these
challenges?
What are soft skills?
Sometimes, easier to say what they are not . . . .
Methods, processes
or disciplines
Occupational skills
Knowledge
What are soft skills?
Critical Thinking
Learning Agility
Accountability
Emotional Intelligence
Collaboration
…
10 Things Successful People Do
Differently
1. They commit to goals
2. And they persist until they achieve them
3. They take responsibility
4. They work hard
5. Find people who are doing what they want and emulate them
6. They believe in themselves and their vision
7. They take care of themselves
8. They rest and recharge
9. They constantly learn
10. They make mistakes and learn from them
SOURCE: http://www.lifehack.org/articles/communication/10-things-successful-people.html
10 Things Successful People Do
Differently
1. They commit to goals
2. And they persist until they achieve them
3. They take responsibility
4. They work hard
5. Find people who are doing what they want and emulate them
6. They believe in themselves and their vision
7. They take care of themselves
8. They rest and recharge
9. They constantly learn
10. They make mistakes and learn from them
EQ AccountabilityCritical ThinkingCollaborationLearning Agility
10 Things Successful People Do
Differently
1. They commit to goals
2. And they persist until they achieve them
3. They take responsibility
4. They work hard
5. Find people who are doing what they want and emulate them
6. They believe in themselves and their vision
7. They take care of themselves
8. They rest and recharge
9. They constantly learn
10. They make mistakes and learn from them
EQ AccountabilityCritical ThinkingCollaborationLearning Agility
10 Things Successful People Do
Differently
1. They commit to goals
2. And they persist until they achieve them
3. They take responsibility
4. They work hard
5. Find people who are doing what they want and emulate them
6. They believe in themselves and their vision
7. They take care of themselves
8. They rest and recharge
9. They constantly learn
10. They make mistakes and learn from them
EQ AccountabilityCritical ThinkingCollaborationLearning Agility
10 Things Successful People Do
Differently
1. They commit to goals
2. And they persist until they achieve them
3. They take responsibility
4. They work hard
5. Find people who are doing what they want and emulate them
6. They believe in themselves and their vision
7. They take care of themselves
8. They rest and recharge
9. They constantly learn
10. They make mistakes and learn from them
EQ AccountabilityCritical ThinkingCollaborationLearning Agility
10 Things Successful People Do
Differently
1. They commit to goals
2. And they persist until they achieve them
3. They take responsibility
4. They work hard
5. Find people who are doing what they want and emulate them
6. They believe in themselves and their vision
7. They take care of themselves
8. They rest and recharge
9. They constantly learn
10. They make mistakes and learn from them
EQ AccountabilityCritical ThinkingCollaborationLearning Agility
10 Things Successful People Do
Differently
1. They commit to goals
2. And they persist until they achieve them
3. They take responsibility
4. They work hard
5. Find people who are doing what they want and emulate them
6. They believe in themselves and their vision
7. They take care of themselves
8. They rest and recharge
9. They constantly learn
10. They make mistakes and learn from them
EQ AccountabilityCritical ThinkingCollaborationLearning Agility
6 Common Characteristics of
Highly Successful People
1. They never try – they do by setting goals, sacrificing and celebrating small
wins along the way
2. They leverage everything – highly successful people have unique ability to
make use of every bit of their human experience
3. They give more than they take
4. They conquer hearts – it’s all about relationships
5. They give up – what doesn’t work, they discard and try something else –
quickly.
6. They are “A” students – they study LIFE; learn from mistakes, they read,
the study other people’s problems, they are curious!
SOURCE: http://www.lifehack.org/articles/productivity/6-common-characteristics-highly-successful-
people.html
EQ
Accountability
Critical Thinking
Collaboration
Learning Agility
The one differentiator between high performing
employees and others . . . a soft skill…
emotional intelligence
Emotional Intelligence Defined:
The ability of individuals to recognize their own and
other people's emotions, to discriminate between
different feelings and label them appropriately, and
to use emotional information to guide thinking and
behavior.
Emotional intelligence is the “something” in each of
us that is a bit intangible. It affects how we manage
behavior, navigate social complexities, and make
personal decisions that achieve positive results.
Travis Bradberry,
Emotional Intelligence 2.0
Average IQ people outperform high IQ people
70% of them time…
90% of top performers
are also high in
emotional intelligence
People with high EQ
make more money.
$29,000 more per year
than people with a low
degree of EQ.
EQ is an important workplace skill and predictor of success in all types of
jobs.
SOURCE: Travis Bradberry, Emotional Intelligence – EQ, Forbes, January 2014.
Two most important factors:
warmth and competence
Presence: Bringing Your Boldest Self to
Your Biggest Challenges, by Amy Cuddy
Emotional Intelligence EQ
Can be learned and unlearned
The connection and
interaction of the
emotional and
rational parts of our
brain
Strategies to adopt
and improve
Attitudes, choices
and behaviors
WHAT I SEE WHAT I DO
PERSONAL COMPETENCE
SOCIAL COMPETENCE
Self-Awareness
Social Awareness
Self - Management
Relationship
Management
SOURCE: Emotional Intelligence 2.0, Travis Bradberry and Jean Greaves
Learning Agility Defined:
The willingness and ability to learn from experience
and the ability to apply what you’ve learned for
effective performance in new or unfamiliar conditions.
Why is Learning Agility Important?
The hallmark of someone with learning agility is that
they learn lessons from diverse experiences and
are able to distill those down to rules of thumb so
that, when they’re put in an unfamiliar situation,
they aren’t stumped by it. It’s almost become a price
of entry for success now, especially in leadership
and executive roles.
SOURCE: Victoria Swisher, author of Becoming an Agile Leader,
quoted in The Importance of Agility, Human Resources Executive
…Agility is demonstrated by the ability to quickly solve day-to-day business
problems, to identify new processes and frameworks for speed of delivery,
to cross global and functional lines without faltering, and to accept, respond,
and initiate change.
Employees who can identify opportunities, adapt,
and thrive in the reality of change have a propensity
to be high performers. Given the right resources and
investment in learning, these traits are achievable
across the entire organization.”
John Ambrose, Sr. Vice
President Strategy,
Skillsoft
Collaboration Defined:
A framework for decision-making and communication
whereby individuals work together with others to
achieve common goals.
Collaboration Defined:
Collaboration is characterized by transparent sharing
of information, proactive communication, open
environment where members of teams and groups are
free to ask questions, make suggestions and
communicate.
Who is more valuable?
Collaboration tends to…
Increase innovation
Break down silos
Speed to Market
Increase organizational IQ
Critical Thinking Defined:
Critical thinking is the ability to identify an issue,
dilemma, or problem; frame it as a specific question;
explore and evaluate information relevant to the
question; and integrate the information into
development of a resolution.
V U C A
VOLATILITY UNCERTAINTY COMPLEXITY AMIBIGUITY
Accountability Defined:
An obligation or willingness to accept responsibility
or to account for one’s actions.
Accountability can’t happen without
agreement and ownership. It’s not about
pointing fingers or discipline.
Three keys to developing
accountability:
1. Clear expectations
2. Create clarity.
Does everyone understand the expectations?
3. Create ownership
What, if anything, did
this person learn that
was new?
How, if at all, did this
person use the new
learning in some sort of
job-specific behavior?
Did the usage of the learning help to
produce any sort of worthwhile
outcome?
1 2
3
SOURCE: Telling Training’s Story by Robert O. Brinkerhoff
Measuring the Impact | Success Case Method
Key Take-aways
Successful people and organizations share common
characteristics
Goal oriented
Continuous improvement
EQ
Outwardly focused – collaborative
ALL are competencies we can learn or raise our mastery
level
Questions?
Building Skills
Cutting Edge Success at
Work – Build
Employability Skills
• Fast-paced and short
• Character-driven TV style
comedies
• New approach to reaching
today’s learners
• Laughing, discussing and
reacting to behaviors
Developing Emotional Intelligence
Emotional
Intelligence Video
Series
• What is Emotional Intelligence?
• Developing Self-Awareness
• Developing Self-Regulation
• Developing Self-Motivation
• Developing Empathy
• Developing Effective
Relationships
• Emotional IQ and DISC
Try out these video lessons
and more!
Thousands of videos and unlimited access for
your employees.
www.bizlibrary.com/free-trial
Improve employee performance with the
largest and fastest-growing library of training
videos.

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Top 5 Soft Skills: What Successful People Know that Every Employee Needs to Know

  • 1. Top 5 Soft Skills - What Successful People Know that Every Employee Needs to Know
  • 2. Presenter: Chris Osborn Vice President of Organizational Strategy cosborn@bizlibrary.com @chrisosbornstl . Host: Jessica Petry Sr. Marketing Specialist jpetry@bizlibrary.com @JessLPetry Follow along and participate on Twitter: #BIZWEBINAR @BizLibrary
  • 3. Improve employee performance with the largest and fastest-growing library of training videos.
  • 4. Poll Question: What is the single biggest obstacle you face improving the soft skills of your employees?
  • 5. Soft skills aren’t optional. 75% of long-term job success depends on soft skills SOURCE: Stanford Research Institute International and the Carnegie Mellon Foundation
  • 6. 6.8% of total economy per year in gross value added Soft Skills Soft Skills are important in every sector. especially… Business services Retail Public services 23% 2020 44% 2025 Contribution to the economy is expected to grow… SOURCE: January 2015 McDonald’s report on the economic value of soft skills
  • 7. CONTINUOUS PERFORMANCE FEEDBACK / LEARNING CULTURE 63% CAREER ADVANCEMENT OPPORTUNITIES 60% NON-TECHNICAL / SOFT SKILL TRAINING AND DEVELOPMENT 60% EMPLOYEE KNOWLEDGE-SHARING 57% SOURCE: Workforce.com, The Lego-ization of Learning. APQC “Training and Development Trends” Report What They Need Now
  • 8. SOURCE: Workforce.com, The Lego-ization of Learning. APQC “Training and Development Trends” Report What They Will Need in 2020 70% Greater soft skills competence.
  • 9. 9 Gender equality and diversity Rise of the millennials Strategic Business Challenges of 2015 Leads to need to truly innovate Desire to update cultures Where does my company fit in this new market reality? Rebranding for customer engagement, sales, marketing and more! Mobile /online channels Outbound sales doesn’t work anymore, inbound must be embraced B2B sales /marketing
  • 10. Great! But…back-end struggles Front-end innovation Strategic Business Challenges of 2015 Leads to need to truly innovate Desire to update cultures Survival in healthcare (and likely other industries, too) Adaptability Outbound sales doesn’t work anymore, inbound must be embraced B2B sales /marketing How can we meet these challenges?
  • 11. What are soft skills? Sometimes, easier to say what they are not . . . .
  • 13. What are soft skills? Critical Thinking Learning Agility Accountability Emotional Intelligence Collaboration …
  • 14. 10 Things Successful People Do Differently 1. They commit to goals 2. And they persist until they achieve them 3. They take responsibility 4. They work hard 5. Find people who are doing what they want and emulate them 6. They believe in themselves and their vision 7. They take care of themselves 8. They rest and recharge 9. They constantly learn 10. They make mistakes and learn from them SOURCE: http://www.lifehack.org/articles/communication/10-things-successful-people.html
  • 15. 10 Things Successful People Do Differently 1. They commit to goals 2. And they persist until they achieve them 3. They take responsibility 4. They work hard 5. Find people who are doing what they want and emulate them 6. They believe in themselves and their vision 7. They take care of themselves 8. They rest and recharge 9. They constantly learn 10. They make mistakes and learn from them EQ AccountabilityCritical ThinkingCollaborationLearning Agility
  • 16. 10 Things Successful People Do Differently 1. They commit to goals 2. And they persist until they achieve them 3. They take responsibility 4. They work hard 5. Find people who are doing what they want and emulate them 6. They believe in themselves and their vision 7. They take care of themselves 8. They rest and recharge 9. They constantly learn 10. They make mistakes and learn from them EQ AccountabilityCritical ThinkingCollaborationLearning Agility
  • 17. 10 Things Successful People Do Differently 1. They commit to goals 2. And they persist until they achieve them 3. They take responsibility 4. They work hard 5. Find people who are doing what they want and emulate them 6. They believe in themselves and their vision 7. They take care of themselves 8. They rest and recharge 9. They constantly learn 10. They make mistakes and learn from them EQ AccountabilityCritical ThinkingCollaborationLearning Agility
  • 18. 10 Things Successful People Do Differently 1. They commit to goals 2. And they persist until they achieve them 3. They take responsibility 4. They work hard 5. Find people who are doing what they want and emulate them 6. They believe in themselves and their vision 7. They take care of themselves 8. They rest and recharge 9. They constantly learn 10. They make mistakes and learn from them EQ AccountabilityCritical ThinkingCollaborationLearning Agility
  • 19. 10 Things Successful People Do Differently 1. They commit to goals 2. And they persist until they achieve them 3. They take responsibility 4. They work hard 5. Find people who are doing what they want and emulate them 6. They believe in themselves and their vision 7. They take care of themselves 8. They rest and recharge 9. They constantly learn 10. They make mistakes and learn from them EQ AccountabilityCritical ThinkingCollaborationLearning Agility
  • 20. 10 Things Successful People Do Differently 1. They commit to goals 2. And they persist until they achieve them 3. They take responsibility 4. They work hard 5. Find people who are doing what they want and emulate them 6. They believe in themselves and their vision 7. They take care of themselves 8. They rest and recharge 9. They constantly learn 10. They make mistakes and learn from them EQ AccountabilityCritical ThinkingCollaborationLearning Agility
  • 21. 6 Common Characteristics of Highly Successful People 1. They never try – they do by setting goals, sacrificing and celebrating small wins along the way 2. They leverage everything – highly successful people have unique ability to make use of every bit of their human experience 3. They give more than they take 4. They conquer hearts – it’s all about relationships 5. They give up – what doesn’t work, they discard and try something else – quickly. 6. They are “A” students – they study LIFE; learn from mistakes, they read, the study other people’s problems, they are curious! SOURCE: http://www.lifehack.org/articles/productivity/6-common-characteristics-highly-successful- people.html
  • 23. The one differentiator between high performing employees and others . . . a soft skill… emotional intelligence
  • 24. Emotional Intelligence Defined: The ability of individuals to recognize their own and other people's emotions, to discriminate between different feelings and label them appropriately, and to use emotional information to guide thinking and behavior.
  • 25. Emotional intelligence is the “something” in each of us that is a bit intangible. It affects how we manage behavior, navigate social complexities, and make personal decisions that achieve positive results. Travis Bradberry, Emotional Intelligence 2.0
  • 26. Average IQ people outperform high IQ people 70% of them time… 90% of top performers are also high in emotional intelligence People with high EQ make more money. $29,000 more per year than people with a low degree of EQ. EQ is an important workplace skill and predictor of success in all types of jobs. SOURCE: Travis Bradberry, Emotional Intelligence – EQ, Forbes, January 2014.
  • 27. Two most important factors: warmth and competence Presence: Bringing Your Boldest Self to Your Biggest Challenges, by Amy Cuddy
  • 28. Emotional Intelligence EQ Can be learned and unlearned The connection and interaction of the emotional and rational parts of our brain Strategies to adopt and improve Attitudes, choices and behaviors
  • 29. WHAT I SEE WHAT I DO PERSONAL COMPETENCE SOCIAL COMPETENCE Self-Awareness Social Awareness Self - Management Relationship Management SOURCE: Emotional Intelligence 2.0, Travis Bradberry and Jean Greaves
  • 30. Learning Agility Defined: The willingness and ability to learn from experience and the ability to apply what you’ve learned for effective performance in new or unfamiliar conditions.
  • 31. Why is Learning Agility Important? The hallmark of someone with learning agility is that they learn lessons from diverse experiences and are able to distill those down to rules of thumb so that, when they’re put in an unfamiliar situation, they aren’t stumped by it. It’s almost become a price of entry for success now, especially in leadership and executive roles. SOURCE: Victoria Swisher, author of Becoming an Agile Leader, quoted in The Importance of Agility, Human Resources Executive
  • 32. …Agility is demonstrated by the ability to quickly solve day-to-day business problems, to identify new processes and frameworks for speed of delivery, to cross global and functional lines without faltering, and to accept, respond, and initiate change. Employees who can identify opportunities, adapt, and thrive in the reality of change have a propensity to be high performers. Given the right resources and investment in learning, these traits are achievable across the entire organization.” John Ambrose, Sr. Vice President Strategy, Skillsoft
  • 33. Collaboration Defined: A framework for decision-making and communication whereby individuals work together with others to achieve common goals.
  • 34. Collaboration Defined: Collaboration is characterized by transparent sharing of information, proactive communication, open environment where members of teams and groups are free to ask questions, make suggestions and communicate.
  • 35. Who is more valuable?
  • 36. Collaboration tends to… Increase innovation Break down silos Speed to Market Increase organizational IQ
  • 37. Critical Thinking Defined: Critical thinking is the ability to identify an issue, dilemma, or problem; frame it as a specific question; explore and evaluate information relevant to the question; and integrate the information into development of a resolution.
  • 38. V U C A VOLATILITY UNCERTAINTY COMPLEXITY AMIBIGUITY
  • 39. Accountability Defined: An obligation or willingness to accept responsibility or to account for one’s actions.
  • 40. Accountability can’t happen without agreement and ownership. It’s not about pointing fingers or discipline. Three keys to developing accountability: 1. Clear expectations 2. Create clarity. Does everyone understand the expectations? 3. Create ownership
  • 41. What, if anything, did this person learn that was new? How, if at all, did this person use the new learning in some sort of job-specific behavior? Did the usage of the learning help to produce any sort of worthwhile outcome? 1 2 3 SOURCE: Telling Training’s Story by Robert O. Brinkerhoff Measuring the Impact | Success Case Method
  • 42. Key Take-aways Successful people and organizations share common characteristics Goal oriented Continuous improvement EQ Outwardly focused – collaborative ALL are competencies we can learn or raise our mastery level
  • 44. Building Skills Cutting Edge Success at Work – Build Employability Skills • Fast-paced and short • Character-driven TV style comedies • New approach to reaching today’s learners • Laughing, discussing and reacting to behaviors
  • 45. Developing Emotional Intelligence Emotional Intelligence Video Series • What is Emotional Intelligence? • Developing Self-Awareness • Developing Self-Regulation • Developing Self-Motivation • Developing Empathy • Developing Effective Relationships • Emotional IQ and DISC
  • 46. Try out these video lessons and more! Thousands of videos and unlimited access for your employees. www.bizlibrary.com/free-trial
  • 47. Improve employee performance with the largest and fastest-growing library of training videos.