1. Carolyn Johnson Page 1
CAROLYN DENNIS JOHNSON, MBA, SHRM-CP, PHR
16 BUNKER HILL COURT CELLULAR:(610) 905-5809 HOME:(610) 258-3194
EASTON, PA 18040-1038 E-MAIL: cvdennis@earthlink.net
BACKGROUND
SUMMARY
 Expertise in full cycle recruiting from personnelrequisition to new employee
orientation
 Poised and professional in dealing with clients, the public, and colleagues at
all levels of an organization
 Strong commitment to cooperative teamwork; Able to work independently.
 Proven record of excellence and dependability
 Excellent skills in coaching, facilitation, communication, and presentation
 Strength in program design and management, organization and detail, and
follow through
PROFESSIONAL EXPERIENCE
B. BRAUNMEDICAL INC.,Allentown, PA
(International Medical Device and Pharmaceutical Manufacturing Company)
2004-present
Staffing Specialist/Senior Staffing Specialist/ Senior Talent Acquisition Specialist
ALLIED PERSONNEL SERVICES,Allentown, PA 2002-2004
Contract Recruiter assigned to work at B. Braun Medical Inc.
 Utilized a variety of methods to effectively manage the internal and external, hourly and salaried
recruiting, interviewing, and hiring for a large medical device manufacturing facility and for the
Central Admixture Pharmacy Services (CAPS) division, with sites all across the United States
 Facilitated positive employee relations through successfulmanagement of internal job bid process
 Contributed to the successful implementation of the iCIMS applicant management system through
active participation in the implementation team and the creation of two candidate user guides
 Shared expertise by serving on Employer/Occupational Advisory Committees at Lafayette College,
Bethlehem Area Vocational Technical School - Manufacturing Processes and Electronics programs,
Northampton Community College - Biotechnology and TAACCCT Manufacturing Grant programs
 Organized an on-site job fair attended by 250 job seekers, and planned and organized a follow-up
session for 38 candidates, leading to a dozen hires
 Contributed to our employer branding initiative by positively representing B. Braun at community
and college career fairs, networking events, and public school-based career information sessions
 Coordinated Workforce Planning and Preparation efforts for the Introcan® production line
 Facilitated the Thinkers vs. Feelers exercise for the 5 Levels of Leadership training
 Coached employees seeking to qualify for higher positions in the organization
 Administered technical assessments to candidates for technician and craftsperson positions
 Demonstrated understanding of the Progression Based System of hourly compensation
 Planned and facilitated training in DDI Targeted Selection behavioral interviewing techniques for
business colleagues across the organization
 Led project for WorkKeys® Job Profiling for the Machine Technician and Craftsperson jobs
 Participated in Business-Education partnership with Catasauqua High School
 Led the Recruitment Advertising subgroup of the Workforce Development Initiative in partnership
with B. Braun colleagues and the Lehigh Valley Workforce Investment Board
NORTHAMPTON COMMUNITYCOLLEGE CENTER FORBUSINESS
AND INDUSTRY,Bethlehem, PA
2002-2005
Adjunct Faculty Member
 Designed and delivered training on a variety of Customer Service Skills
 Facilitated review session; updated, delivered and graded the exam for candidates earning the
Specialized Diploma in Customer Service

2. Carolyn Johnson Page 2
CIGNA GROUP INSURANCE,Bethlehem, PA
(Group Life and Accident Insurance Company)
1995-2002
Training Specialist - Facilitated insurance product knowledge and processes 1999-2002
 Supervised newly hired customer service representatives during their initial training, including
monitoring attendance, evaluating performance, and addressing performance issues, as needed
 Assessed training needs and designed and delivered training for colleagues, newly hired and
experienced customer service representatives, supervisors, and business partners
 Improved internal and external correspondence by training over 125 employees in Writing With Care
 Provided one-on-one coaching and training for employees requiring remedial assistance and/or
refresher training.
 Increased efficiency by writing processing guides and editing procedure manuals
 Commended by receiving the Values in Action Achievement Award for the creation of processing
guides used by temporary employees for the processing of over 76,000 life and accident insurance
enrollment applications
Case Installation Analyst 1997-1999
 Analyzed, input, and updated client information for group life and accident insurance plans
 Researched, maintained, and audited client paper and computer files for insurance rates and plan
design accuracy
Customer Representative 1995-1997
 Provided customer service via mail processing and phone calls in a call center
 Processed billing and reconciliation for client payroll deductions for group life insurance premium
payments
EDUCATION/PROFESSIONAL DEVELOPMENT
 Master of Business Administration, Human Resource Management Concentration, DeSales
University, Delta Mu Delta International Business Honor Society
 Bachelor of Arts (summa cum laude) in Management, with a Certificate in Human Resources
Management, Allentown College (nowDeSales University), Alpha Sigma Lambda Honor Society
 General studies with an emphasis in business management, Northampton Community College
 Associate in Arts with Honors in Dental Hygiene, Fairleigh Dickinson University, PhiTheta
Kappa Honor Society
 Society for Human Resources Certified Professional (SHRM-CP) since January 2016
 Professional in Human Resources (PHR) certification since December 2009
 Various seminars in Time Management, Dealing with Difficult People, Communicating with
Diplomacy, Tact, and Credibility, Strategic Thinking for Managers, Getting Control of Your E-mails
and Files, The People Code, Four Generations in the Workplace, 5 Levels of Leadership, Influencing
Without Authority, Coaching, Affirmative Action Planning, The Oz Principle, Managing Emotions
and Thriving Under Pressure, as wellas many HR-specific workshops and webinars
 Certified Administrator, DDI Targeted Selection
 Train-the-Trainer Seminar for Training professionals, Xavier University
 Achieving Extraordinary Customer Relations, Achieve Global
PROFESSIONAL AFFILIATION
 Member, Society for Human Resources Management since 2004