People Brands asked me to help them with writing Capgemini University\'s 2009 annual review.

1. EFMD
CLIP
Capgemini University
Report 2009

2. Introduction Page 1
Year in Review Page 2
01 Blazing the Trail, Our Excellence Projects Page 4
Vitualization of Curriculum Page 6
University Qualified Facilitators Page 8
Supplier Management Page 8 The University = Les Fontaines, think again!
University 2012 Page 10
Alliance Learning Page 10 This year the University made a huge shift in the way it engages with our people and
02 On Campus, Key University Weeks Page 12 the business. Through a more focused approach on virtual and local delivery, in 2009
Business Priority Weeks Page 14 the University’s global curriculum reached over 35,500 participants. While 2,700 of them
followed courses in one of our central delivery locations at Les Fontaines, Chicago or
Consulting Week Page 16
Hyderabad, another 3,800 joined us locally in one of 16 countries who ran our courses
03 Ten Key Programs Page 18 and more than 29,000 participants went through virtual classrooms or e-Learning. This
1. Agile Rational Unified Process (RUP) Page 20 equates to more than 16,000 unique individuals following more than 239,000 hours of
2. Outsourcing Global Tools and Processes (OS GTP) Page 21 learning. Thus, despite the challenging economic conditions and reduced budgets, we
3. Sogeti Testing Academy Page 21 reached more people than ever before!
4. Business Case e-Learning Page 21
5. TechnoVision Page 22 How did we do it? Quite simply three Business Priority Weeks, learning journeys targeted at
6. Consulting Global Practise Networks Launch Page 23 by getting even closer to the focused on how to be “One key roles. And in order be
7. Express Trains Page 23 needs of the business and our Team with our Clients in the closer to our people and better
8. Selling in the Downturn Page 24 people to help them get closer Downturn”, we invited Hydro assist them in the development
9. International Business Solutions Page 24 to our clients. We developed One, HSBC and Philips to play of their careers, the University
10. Payment Stage 2 Page 25 and delivered programs such an active role in helping us will say good-bye to our school
04 In the Countries Page 26 as TechnoVision Masterclass understand what they expected structure and move to role-based
North America Page 28 enabling account teams from from us. Our participants heard curriculums.
Financial Services Global Business Unit (FS GBU) Page 29 Consulting & Technology to from them that we must act as
engage with clients at a more one team across our businesses
India Page 30
strategic level. The new Rapid & geographies, drive down cost
UK Page 31 Design and Vizualisation through IT & increase value
Key Data Page 32 series of courses allows our through business technology &
A Special Thanks Page 34 software engineers and business innovation, achieve high quality
University Profile Page 37 analysts to quickly capture user and excellent delivery through a
requirements so that their clients relentless approach, and maybe Steven Smith
can see the systems that will most importantly – be bold and Capgemini University Director
be delivered. The Consulting go for it!
Week and programs such as
Selling In the Downturn or the This year has already set the tone
International Business Solutions for 2010. Thanks to the fantastic
specifically looked at how we progress made in our delivery
need to sell in the current market model, the University will give
conditions. And, for this year’s greater focus on constructing
being an “In 2009 the
lways a spired to ng, University h
e have a f attracti a milestone as achieved
“W ice c apable o through the
r of Cho a talente
d delivery mo evolution of
Employe staining ents del. It now its
g and su achievem learning loc delivers mo
d evelopin prou d of our ew
ally than ce re
ntrally and th
e. I am today’s n uptake of its
workforc onse to e vir tual offers e
t in resp future, w exceeded e has
s o far. Bu thos e of the cus Alain Donze
xpectations
.”
es, and rce our fo aud, Group
challeng lly reinfo rs.” Secretary a General
damenta r behavio nd Universit
must fun ang es in ou y President
duce ch
and intro EO
rmelin, C
Paul He
1 Capgemini University Report 2009 Introduction

3. Sep tem
ber 200
9
Les Fon
ta
vir tual ines &
35,500 Closer Connections “One te
am with
our clie
n
The University the dow ts in
n turn:
“Compared with other similar delivered over Philips
’
efforts, your TechnoVision 240,000 hours
brings structure and simplicity. “2009 has proven we can of learning
That’s what makes it better, deliver high-quality learning
and that’s why I use it.” 3,000 people to a huge proportion of our
CIO of one of our came to centrally delivered people both regionally
largest clients locations: Les Fontaines, and virtually.”
Chicago and Hyderabad. Steven Smith
3,800 attended our programs
locally in 16 countries. 28,500
accessed our virtual
learning programs.
“The whole concept of
University Week was very
June 20 exciting. It gave me the
09 opportunity to exchange ideas
Les Fon and experiences with so many
March 2009 taines,
Chicago people from all over the world.”
, H
& vir tua yderabad Pragya Saiwal
Les Fon taines l
& virtual 2009 was ‘One te
am with
‘One team with
the 20th our clie
n
anniversary of down tu ts in the
our clients in rn: HSB
C’
the downturn: the Capgemini
Hydro One’
University
“What’s important during “Learning is changing. “During the Consulting “A big priority for the Indian
a downturn is resisting the Classroom-based training Week 2009, we challenged business is growing skills
temptation to cut back is being replaced with a mix convention by presenting in areas like Technology
on learning and business of delivery methods – virtual without a single slide. All Architecture, Engagement
development. What’s really classrooms, web-based 400 participants discovered Management and Project
needed is to increase our learning and face-to-face group PowerPoint-free ways of Management so that we can
investment in developing learning. This new blended interacting and engaging go up the value chain in terms
people and winning delivery provides an optimal with each other, resulting of the work that is outsourced
business.” learning journey that’s also in powerful, two-way and delivered in India.”
Dick Barton highly cost-effective.” conversations.” Aarti Gupta
Régis Chassé Marijke Dekker
2 Capgemini University Report 2009 Year in Review

4. Introduction
Year in Review
Key Fact:
The University delivered
26% of its learning hours
virtually, 39% regionally
and 35% centrally.
Our Excellence Projects
02 On Campus: Key University Weeks
03 Ten Key Programs
04 In the Countries
Key Data, Special Thanks & University Profile
4 Capgemini University Report 2009 Blazing the Trail
Year in Review

5. We have su
ccessf lly
u
replicated
the
Capgemini
University
experienc
e in our
vir tual de
channels:
livery Our Excellence Projects
vir tual cl
assroom
sessions a
nd
eLearning
programs.
The average
Virtualization delivery methods to complement
the face-to-face classroom events.
Collins, said: “The virtual
methods of learning have
quality rating of Curriculum Following this review, we chose
to invest further in two delivery
enabled people to continue to
be trained on priority content,
for vir tual In a challenging economic
methods for the University even with reduced budgets. It
portfolio. One is the virtual has also expanded the reach of
classroom climate, removing our
classroom, where participants are Capgemini University and its
consultants from the field
sessions is in remote locations and ‘attend’ global curriculum into regions
for several days to attend a
classes run by a University which previously didn’t have
4.0 out of 5.0. classroom session is a real
Facilitator. The other virtual the budget to send people to
investment in terms of time,
delivery method is web-based centrally delivered programs -
travel and accommodation.
ber
learning modules which are or enough demand to deliver
he num
2009, t g video-rich and highly interactive. a program regionally.”
In learnin So, at the beginning of 2009,
of v ir tual
we took a strategic look at how
ipan ts All University Schools embraced The project laid a solid
par tic 583% we could save money on learning
sed by this new approach and deployed foundation in virtual delivery
increa o 2008 without decreasing the quality
ed t
ompar f virtual offers. The Technology which we will build upon over
c mber o and value of the experience. At
and the nu g
School and Financial Services the next two years. We also plan
learnin the same time, we wanted to
v ir tual ne increase the number of people
School were the most progressive to innovate into new areas of
had go in deploying innovative virtual virtual delivery in 2010. While
hours who obtained training on our
415%. programs. This initiative has we saw a dramatic increase in the
up by global curriculum. Virtual
demonstrated Capgemini’s number of virtual participants
learning seemed the logical
commitment to people and learning hours during 2009,
way forward.
development, even in the the focus for next year is to
economic downturn. ensure we achieve the optimum
The Virtualization of University
blend of all delivery mechanisms
Curriculum project looked at all
Head of the Virtualization of to ensure learning is more
the existing learning we offer to
Curriculum project, Debbie targeted to our participants and
see how we could use other
the needs of the business.
“TechnoVisio
n
of the best le is one
arning
modules I h
ave seen.”
6 Capgemini University Report 2009 Blazing the Trail

6. University • A Learning Programme for
our University Facilitators was Supplier
Facilitators designed, with the objective
of developing subject matter Management
experts in the art and science
University Facilitators (UFs) of facilitation. This project represents
deliver the University’s an important step
learning courses to our • Our new UF Onboarding guide forward in enhancing
people. The comprehensive is intended to provide both new
programme we have the University’s
and seasoned facilitators with
devised for our UFs ensures relevant, practical and useful professionalism in
we continue to develop information partnering with external
our facilitators, so they are suppliers towards
best equipped to deliver • We introduced UF Brainpower enhancing the value
a high quality learning Sessions as a way of add for both sides
experience. Here are some connecting the facilitator while continuously
of the highlights of our UF community. These sessions reducing costs.
programme for 2009: enable networking and ideas
sharing and also address
• In 2008 we developed current pressure points. Five The Business Development
a University Facilitators sessions were held in 2009, School wanted to improve
Competency Framework. 2009 with 119 UF attendants. selection, purchasing and
saw the implementation of this management of supplier services
framework. As part of this, we • A UF page was created on the while ensuring we always
carried out our first structured University website, containing partner with best-in-class,
UF assessment across all information related to the role, innovative providers who will
the University’s schools and support and development of
regions. Nearly 300 UFs were help us develop our people’s
our UFs.
targeted for assessment and competencies.
this is now 89% complete. • We launched the UF KM2.0
site which allows University We created closer connections
• We introduced a new level of Facilitators to contribute with procurement and legal
UF called University Faculty their knowledge and tips, departments within the
(UFa). Selected UFa members from which the entire UF organization and delivered a
will be involved in cross- community can benefit. successful pilot that created an
school initiatives and in the
design and development end-to-end supplier management
• The University Crew support framework and formalized
of University courses. Two the Facilitators in the
people have so far been preparation and delivery of contract templates. We also saved
nominated as a UFa. events. Creativity in their €346,000 through adopting an
approach is key to their improved negotiation process.
• A comprehensive University contribution. The focus of We are now ready to roll out the
Facilitator Database was the UCrew is to incorporate framework across the University
created and uploaded on graphic facilitation, event and beyond.
Zoho Reports, a virtual design expertise, and
collaborative reporting tool management of information,
that allows analysis of our UFs helping bring events to life.
by school, region, and learning
programme.
The University Facilitators deliver the The appoin “I saw a rea
tmen t l need to im
University courses centrally, locally and of new Un Our new Un how we eng prove
iversity iversity age supplie
virtually. We have devised a comprehensive f culty m
a F cilit t s
a about creati rs. It’s
embers a or Comp
allows the etency ng powerful
program to ensure they are best equipt to Framework nerships, m pa
University a rigorous
involved aking sure th rt-
deliver high quality learning experiences. to assessmen transparent ere are
develop a process wh t conversatio
more ich ensure ultimately, g ns and,
strategic
level of the qualit s rowing toge
y of our Ben Dubois ther.”
learning d courses re
esign mains
and devel very high.
opmen t
exper tise
.
8 Capgemini University Report 2009 Blazing the Trail

7. University • A ‘One Team’ approach in
order to be more client centric Alliance
2012 • Introduction of industrialized
core learning processes
Learning
and tools with a Rightshore
University 2012 is an approach, to maximize the In Q4 2009, the University
initiative that aims to create learning spend became the hub for
closer connections between all courses involving
the University and our University 2012 has guided the Capgemini’s global alliance
people, the business and re-validation of the University’s partners: IBM, SAP, Oracle,
HR in order to maximise mission and vision: to be the Microsoft, and HP.
return on our learning strategic partner for continuous
investment. transformation and competitive This will ensure both business
advantage of our Group, better alignment of the alliance learning
To achieve this, we have enabling the Group to realize provided across the Group and
started to implement a its vision. its effective deployment across
new University model: regions. It will also provide
University 2012 is a systematic visibility on which technologies
• A move to role-based way of building on last year’s our people are proficient and
curriculums in order to be accreditation by the EFMD fully up to speed.
closer to our people and to that resulted in an externally
better support their career validated self-assessment and The University always seeks to
development improvement agenda. We provide cost effective training to
• Expanding the focus of the continue to build on both our people and has negotiated
Global Curriculums from internal strengths within the special rates with our alliance
Capgemini-specific content to University and the Group, partners. This means our people
include industry know how and external best practices, in can become vendor certified
and standards collaboration with some of the on specific products at a very
• Establishment of clear learning world’s leading firms in discounted price (Oracle /
paths that combine all corporate learning. SAP), or even for free (IBM /
methods of learning (virtual, Microsoft).This has resulted in
on-the-job, classroom) If we continue to follow through a big uptake in the numbers
this rigorous process, it is likely attending alliance learning.
the University will evolve into a
true industry shaper.
“In the three
mo
October to D nths from
ecember,
the Univers
Key Fact: Key Fact: ity organise
alliance lea d
University 2012 is an The University 2012 rning for 35
of our peop 0
easier, client-friendly way initiative will allow us le.”
Régis Chas
for our people to access to become ‘one’ learning sé
relevant learning for their partner to the Group.
particular role.
10 Capgemini University Report 2009 Blazing the Trail

8. Introduction
Year in Review
01 Blazing the Trail, Our Excellence Projects
Key Fact: Key Fact:
In 2009 we held three separate The 2009 Consulting Week was the
Business Priority Weeks. The first gathering of Consultants from
theme for this year was ‘One all over the world of Capgemini
Team with our Clients in the Consulting as a global entity. The
Downturn’ featuring Hydro one, theme for this year was ‘Rise in the
Key University Weeks HSBC and Philips Downturn’, with the aim of enabling
our consultants to become ‘Fitter,
Faster and Stronger’.
03 Ten Key Programs
04 In the Countries
Key Data, Special Thanks & University Profile
12 Capgemini University Report 2009 On Campus

9. Les Fontaines Chicago Hyderabad
Key University Weeks
Business Business Priority is created by a
market need. BPWs also help
on the high level of
professionalism observed
Priority Weeks us map how, at a community
and individual level, Capgemini
throughout and, perhaps more
importantly, recognised the
can successfully address this importance of an organization
The Business Priority
market need. that is willing to invest
Weeks (BPW) are
in creating such learning
Capgemini University’s
A typical BPW audience opportunities during these
award-winning, flagship
represents a microcosm of difficult economic times.
learning events. They focus
our Group and aims to create
on bringing key business
a conversation around a BPWs continually innovate in the
issues and elements of
relevant specific business way we deliver and in the tools
Group strategy to life, while
priority. This year, over 2,000 we employ for this delivery. In
also providing ground-level
delegates attended each BPW. 2009 some these included:
feedback to the Group
They represented Capgemini
executive.
people of all levels. • The virtualization of the BPW
(online broadcasts)
In 2009 we held three separate
We also invited clients. • e-Learning modules built
BPWs, each of which was
Participants attended a variety around client/executive
delivered simultaneously across
of courses across the University’s interviews
either two or three locations
seven different schools. Each day, • Running a single event across
(France, India and North
everyone came together in one three locations globally
America). The theme for this
big plenary session to discuss • Use of 24-7 video conference
year was ‘One team with our
the Business Priority. Connecting links between venues
clients in the Downturn’.
with so many people from right • Electronic voting machines
across the organization in this and the use of other new tools Key Fact:
Each BPW contributes to creating
kind of learning environment • Various new session format A typical BPW
understanding and promotes audience represents
generates a powerful wave of to engage with clients and
a two-way discussion between a microcosm of
creative and innovative thinking. executives
the Group’s many stakeholders, our Group and
Our guest clients gave us
helping us to determine how a aims to create a
extremely positive feedback
“Our par tic conversation around
ipan ts hea
from our c rd a relevant specific
lien ts tha
must act t we business priority.
as one tea
across our m
businesses
“Connectin geographie &
g participa s, drive d
own
from North nts cost throu
gh IT & inc
America, E value thro rease
and India g urope ugh busine
ave everyo technology ss
true sense ne a & innovatio
of being pa achieve hig n,
of a global rt h quality
Group.” excellen t and
Sanjay Verm delivery
a through a
relen tles
approach, s
and maybe
most impo
r tan tly –
bold and be
go f r it!”
o
Steven Sm
ith
14 Capgemini University Report 2009 On Campus

10. Consulting and Capgemini senior executives
were also present.
the current climate. Sales
best practice from around the
Week 2009 The primary focus for the week’s
Capgemini Consulting world
was then gathered and published
activities was how to sell better. in a booklet.
A Consulting Week is a
This meant that the activities
learning and networking
focused on real prospects for real People went away with a much
experience that brings
clients, thus providing a series of more in-depth understanding
together Capgemini
practical new business ideas that of how to sell in the downturn
consultants who
each consultant could take to and how to engage clients.
participate in a memorable
their respective clients. The success of the Capgemini
learning journey: Rise in
Consulting Week will be
the Downturn.
As it was ‘a no-slides university’, measured against the impact
the week was a PowerPoint it has in our people’s ability at
The 2009 Consulting Week was
‘detox’. We created a learning every level to sell more, sell
the first gathering of Consultants
experience which used new better, and create a culture of
from all over the world of
slide-free ways of presenting and seeking opportunities.
Capgemini Consulting. The
interacting with participants.
theme for this year was ‘Rise in
Everyone learnt how to present All content is being shared
the Downturn’, with the aim of
and engage with clients in ways via the Capgemini University
enabling our consultants
other than with PowerPoint. website and Knowledge
to become ‘Fitter, Faster
Management 2.0 site. An
and Stronger’.
The focus on sales excellence was E-Capsule was also created,
delivered via a range of courses, containing all the best
It was attended by over 400
plenary sessions and team session content.
participants, with many more
activities. The event participants
joining virtually. In addition,
learnt about the specific
over 100 trainers, executive
downturn offerings of the Global
course sponsors, sales executives
Practices that they can sell in
A Consulting Sales Booklet
with an overview for
The no-slide policy was there to improve
everybody to use.
interaction and based on feedback was one
of the clear successes of the week.
16 Capgemini University Report 2009 On Campus

11. Introduction
Year in Review
01 Blazing the Trail, Our Excellence Projects
02 On Campus: Key University Weeks
Key Fact:
Two programs in particular:
‘Selling in the Downturn’
and ‘International Business
Solutions’ focused on how
we can sell in the current
challenging market conditions.
04 In the Countries
Key Data, Special Thanks & University Profile
18 Capgemini University Report 2009 Ten Year Programs
Key in Review

12. Outsourcing Sogeti Testing Business Case
Global Tools Academy e-Learning
and Processes Sogeti is committed to In May, Consulting School
(OS GTP) enhancing the reputation
we have as worldwide
launched an e-Learning
module called ‘Financial
leaders in Testing. Our aim basics for Business Case
Global Tools & Processes is to enable all Capgemini Development’. Its aim is
is a business initiative from
Agile Rational In its virtual version, Agile RUP
Academy is the most innovative IT Outsourcing which will
test experts to have access
to the best professional
to provide learners with a
first level of understanding
make us the best-in-class
Unified Process learning solution the University
has tried so far. It provides in providing services to
development. of the Capgemini Business
Case process and to
(RUP) completely virtual practitioner
learning which includes a
our clients. This initiative
is supported by a detailed
As part of this objective,
we broadcast 20 interactive
introduce beginners to the
basic aspects of finance.
mixture of hands-on exercises, learning program. presentations within the space
The objective of the new group activities, individual of 10 hours to 200 of our test Since the launch, 400 people
Agile RUP Academy assignments, lectures and This learning program consists professionals, using WebEx. The have - or are in the process
program is to equip our interactive discussions, as of easy-to-access, easy-to-use presentations gave participants of - completing the course.
Software Engineers with well as both individual and modules and teaches a brand first-hand insight into the According to those who have
all the tools, techniques group coaching. new way of working that will breadth and depth of Sogeti’s taken it, this e-Learning module
and processes they need become embedded within our Thought Leadership in Testing, “covers the basics in a very clear
to be active members of It is still at an experimental service teams. from developing models to way” and “should be mandatory
projects which follow a stage but the RUP Academy new services. for every consultant.”
Rational Unified Process, program is already receiving very In its first three months, 900
underpinned by the positive feedbacks ranging from people took the GTP learning Participants also received The course is now a pre-requisite
Agile approach. “Good” to “Excellent”… the curriculum. Clients are also updates on the latest technical for the three-day Business Case
overall quality rating provided asking to take the courses. Since testing developments from key program.
This program has been designed by participants (4.43 out of 5) is the curriculum is delivered by Sogeti and Capgemini partners,
to be delivered either in a five- e-Learning, it is available to all
equivalent to that of University with explanations on how these nsultant
day accelerated classroom format IT Outsourcing operations teams p gemini co
or as nine-week virtual journey
classroom based training. partners add significant value to “Every Ca eir career
around the world. And, because our testing solutions. Afterwards, who tak es th le
s to be ab
that only requires four hours of There is also an added financial so many people will use it, the usly need for
all the presentations were made serio ess case
work per week. This nine-week advantage: since our software investment in developing these available online. to crea te a busin wants.”
format allows our consultants courses will lead to outstanding ct a client
to remain working on projects
engineers follow the program any proje ker
value per person trained. ek
and to travel, while being able to
for just four hours a week, they Marijke D
can continue to generate revenue
learn at the same time. while they learn. We will analyze
the lessons learned from this
experimental e-course and this
will inform the way our people
are trained in the future.
“The IT Ou
tsourcing p
The overal demonstra rogram
l quality tes that Ca
rating f University pgemini
or Agile RU is n
Academy p P provide exe ot there simply to
rovided cutive skills
by p r ticip
a people – it for senior
an ts also provid
(4.43 out of range of le es a whole
5) is arning for th
equivAlen Capgemini e entire
t t that
o family.”
of Univers Dick Barto
ity n
classroom
based
training.
Régis Chassé
20 Capgemini University Report 2009 Ten Key Programs

13. TechnoVision
The TechnoVision Foundations
module received an average Consulting Express Train
rating of 4.3 out 5, comparable
to the quality ratings the
Global Practice Express Train is a series
TechnoVision is a key priority University receives on
classroom-based courses.
Networks of three-hour courses
covering common core
for our Group, clients and
people. The University held
In 2009, over 350 people
Launch skills, such as management
and communication. They
TechnoVision Masterclasses
to develop champions. attended the TechnoVision have been running in the
In November 2009,
TechnoVision Foundations Masterclass which aims UK for many years, and
Capgemini Consulting’s
e-Learning module was to develop TechnoVision this year they became
Global Practice Networks
rolled out to make sure that champions within Capgemini. global offerings through
(GPN) launched a series
everyone across the Group The objective of the Masterclass Capgemini University. The
of 30 minute webcasts to
has the fundamentals. is to explain how we can help modules are suitable for
Capgemini Consulting’s
clients define their future vision people from all parts of
Sector Teams.
The objective of the TechnoVision and help them understand Capgemini and Sogeti and
Foundations e-Learning module is the impact technology will are designed for classroom
The aim of the initiative was
to drive awareness throughout the have on their business. It also learning in any location, at
for GPN to introduce its relevant
organization of what TechnoVision introduces the key elements minimal cost.
of TechnoVision, focusing on offers and capabilities to the
is and why it is a differentiator in Sector Teams, for the benefit
the market today. three main aspects: Technology During 2009, 660 participants
Clusters, Business Drivers and of both business areas.
attended 69 sessions in seven
We developed an e-Learning the process of understanding the countries, and rated them an
matrix that combines them. Over 100 Vice Presidents from
module which used a brand new average of 4.3 out of 5. The
Capgemini Consulting attended
approach to e-Learning course attendees liked the fact that the
The Masterclass was delivered the virtual classes, giving them
design and introduced innovative courses are short and to the
both at Les Fontaines and an overall quality rating of 4 out
technologies. This allowed us to point. They also appreciated
locally and received an average of 5. The webcasts succeeded in
develop an interactive interface, receiving classroom learning
quality rating of 4.4 out of 5. increasing VPs’ knowledge and
using videos, visual animations, in a downturn.
We are currently working with awareness of GPN’s capabilities
voiceovers and quizzes. During and also provided them with
the course of the year, the module the TechnoVision core team The concept of Express Train
to provide an update to the insights into case studies in their challenges the assumption that
was taken by almost 5,000 people specific sectors which they can
– the first time we have reached so e-Learning module that will be all learning must either be virtual
aligned with the second release now use with their own clients. or span several days.
many people in one year on one
topic. of TechnoVision.
“Express T
rain is usefu
short, free l,
learning fo
large targe ra
t populatio
Look out fo n.
Applying Tech r Express T
noVision calling nea rains
helps clien ts r you soon
define Dick Barto .”
what their bu n
siness
will look like
in the
future and sh
ows
them how tech
nology
can enable th
em t o
get there.
22 Capgemini University Report 2009 Ten Key Programs