THE TOURISM INDUSTRY• Composite of industries and entities, both public and private• Involved in the planning, development, marketing, sales & promotion, evaluation of destinations, products and services• Caters to the needs of travelers, both foreign and domestic
THE GOVERNMENT SECTOR• Department of Tourism• Tourism Promotions Board• Philippine Tourism Authority• Local Government Units (LGUs)• Other National Gov’t. Units (NGUs)
THE PRIVATE SECTOR• Transportation companies• Hotel industry – accommodation establishments• Entertainment industry• Travel trade – tour operator, tour guides• Other private sector entities
THE TOUR GUIDEAn individual who, either as anemployee or an affiliate of a dulylicensed travel & tour agency, guidetourists, both foreign and domestic, fortouristsa fee, commission, or any lawful formof remuneration.
THE TOUR GUIDEAs a profession Must pass the qualifying interview by DOT; Must undergo and pass a DOT-sponsored seminar; Certificate of Good Health; NBI Clearance; LGU – licensed; Latest income tax return
THE TOUR GUIDEKinds Free Lance – not permanently connected with any travel agency and paid per trip. Staff Guide – permanently connected with a travel agency, receives monthly salary.
THE TOUR GUIDETypes Local guide – a person competent enough to guide in a certain locality or area. Escort – person who accompanies a group of tourists from the point of origin to the destination, and back to the origin. Usually handles group’s check in and check out. Specialist – person who specializes in a certain field such as botany, architecture, etc. Linguist – person who speaks fluently two or more foreign languages.
QUALITIES OF AN IDEAL TOUR GUIDE Knowledgeable Outgoing and Approachable Confident Proactive Sensitive
QUALITIES OF AN IDEAL TOUR GUIDE Flexible Sincere Well-groomed Sense of humor Good communication skills
TOUR GUIDING TECHNIQUESPre-tour Study your tour assignment Be aware of the composition of the group Review itinerary Be reminded of vouchers needed Know your vehicle to be used, plate number, and name of driver or coordinator.
TOUR GUIDING TECHNIQUESOn Tour Be punctual Make sure you have the complete name of guests, cash advances and tour vouchers Check your transport amenities Meet and greet the group Discuss itinerary and check other concerns
TOUR GUIDING TECHNIQUESOn Tour Deliver commentaries Announce inclusions of the tour and what to expect End your day/tour by thanking the guests Announce the next day’s itinerary/program and give instructions
TOUR GUIDING TECHNIQUESPost Tour Gather all collected vouchers Prepare tour guide’s report Submit tour report immediately after the tour Accomplish financial report with receipts, vouchers and other assignments Liquidate (if necessary)