Guiding Operations in CruiseTourismErgün EFENDİAdnan Menderes UniversitySchool of Tourism and Hotel ManagementTravel Management and Tourist Guiding
What is a Tourist Guide?A person who guides visitors in thelanguage of their choice andinterprets the cultural and naturalheritage of an area which personnormally possesses an area-specificqualification usually issued and/orrecognised by the appropriateauthority.http://www.wftga.org/tourist-guiding/what-tourist-guide
Number of countries where licensing is required: 29Armenia, Argentina, Austria, Brazil, Canada (Montréal), Cyprus,Egypt, Greece, India, Indonesia, Iran, Iraq, Israel, Italy, Japan,Latvia, Malaysia, Nepal, Peru, Singapore, South Africa, Sweden,Thailand, Turkey, USA(SOME PARTS ONLY)., Croatia, SriLanka, Bhutan, Jordan.
Number of countries where licensing is not required: 16Australia, Canada Toronto, Czech Republic, Estonia, Georgia, HongKong, Macau, Malta, Netherlands, Romania, Russia, Serbia, UK,USA (some parts), France, Uruguay
Common problems theguides are facing•Illegal Guiding•Late Payments•Foreign Tour Leaders
The Egyptian priests are the first guides in written history
Cruise shore experiencesShore Excursions Pre & Post Packages
Local travel agents are informed 2 days advance about number ofparticipants1 day before they reconfirm numbers of participantsBus/es are reserved according to the number of participants
The tour guide needs to be ready in the harbor 30 minutes beforeships arriving time and meet with the bus driver
After arrival of all guests,it is time to set off
•Tour guide and driver should build a team•Tour guide informs the driver of the route in a calm, polite, andtimely fashion.•Tour guide should present driver to the group, and from time totime to appreciate driver• Tour guide must not force the driver to use the bus for a longtime, and contrary to the rules.•Tour guide should emphasize the distinctive qualities of the bus(number, plate, color), especially in crowded parking lots.
Tour guide give required information to the group beforestarted the tour•The reason of making the tour on foot•Walking route, the starting and ending points•Walking distance and time•Break location, time, duration, and purpose
Tour guides should give opportunity to recognize and to buildrelationships with the customer and local community.Especially in large groups giving expression while walking,decrease in walking pace on the one hand result in many peoplebeing denied the information.If the extra information comes from the member of the group,guide should take care to share this information in the group.Guide is a person who is usually higher condition. However, theaverage of the group should take into account in determining thepace of walking.
A professional guide is expected to follow the rules andregulations, and act accordingly, at all sites and facilitieswhere he/she takes visitors.A professional guide knows and follows the policies of thecompany for whom the guide is working at the time.A professional guide accepts each tour as a seriouscommitment and cancels only when absolutely necessary andprovides as much advance notice as possible.A professional guide does not solicit gratuities.A Professional Guide’s Code of Ethics
A professional guide does not initiate or encourage patronageof souvenir shops and other places that give commissions tothe guide and/or drivers.A professional guide cooperates with other tour groups andmaintains ethical and professional conduct at all times,cultivating a positive relationship with all colleagues.A professional guide respects the research and intellectualproperty of other guides by not recording or quoting it withoutpermission; does not plagiarize, or take as ones own, anotherguides commentary or individual presentation technique.
A professional guide provides skilled presentation of knowledge,interprets and highlights surroundings, informs and maintainsobjectivity and enthusiasm in an engaging manner.A professional guide is prepared for each tour when the itinerary isfurnished in advance.A professional guide assumes responsibility for reporting on timeand for meeting appointments and all schedules within the guidescontrol.A professional guide is sensitive to the interests and values of thetour group and does not share his/her personal views oncontroversial subjects such as sex, religion, and politics.
A professional guide has a wide range of knowledge of the city,including its history and architecture, cultural and political life, andlocal folklore.A professional guide keeps current on new exhibits, seasonalevents, and other changes throughout the city.A professional guide does not knowingly give out misinformation.A professional guide is knowledgeable about the best routes for alltours. This includes familiarity with the traffic laws.A professional guide maintains good personal hygiene and usesproper judgment in dressing appropriately for all tours.
Tourist guides, establish a link between the historical and culturalheritage and tourists. Tourist guides also help tourists tounderstand natural and social life of local people with present andpast. Probably tourist guides are the more related with peoplesocial, cultural and environmental needs than other components oftourism industry. In addition, positions of tourist guides giveopportunity to direct the behavior of tourists. All of these qualitiesencumber tourist guides in terms of sustainable tourism.