Travel and Tour Operations

1. Travel and Tour
Operations

2. What is a Travel Agency?
Traditional view:
A commercial enterprise where a
traveler can secure information and
expertise, get impartial counselling, and
make arrangements to travel by air,
sea or land to any point in the world.
Acts as an agent for different suppliers
or providers of products and services.

3. ARTICLE OF THE TOURISM CODE OF 1980 DEFINES A TRAVEL
AGENCY
A Travel and Tour Agency is an entity engaged in the business of
extending to individuals or groups travel services and
assistance to include documentations, ticketing, booking for
transportation and/ or accommodation arrangements,
handling and/ or conduct of tours within or outside the
Philippines whether or not for a fee, commission or any form of
monetary consideration.
Travel Management Companies/
Travel Agency

4. History of Travel Agency
THOMAS COOK
Founded the agency by his name
in November 1841. Cook
established 'inclusive independent
travel. With John A Mason Cook,
he formed a partnership and
renamed the travel agency as
Thomas Cook and Son.

5. Function of a Travel Agency
3.
Provide assistance in
securing travel
documents.
2.
Recommend destinations,
products and services best
suited to the needs of the
client.
1. Provide information and
expertise. 4. Process travel
arrangement
5.
Assist in case of refunds
and cancellations.

6. TOUR OPERATOR – an enterprise regularly
engaged in the business of inbound and/or local
tour operation such as making online reservations,
arranging and booking for transportation and
accommodation, handling and/or conducting tours
for a fee, commission, or any form of remuneration.
Tour Operator and Travel Agency

7. TRAVEL AGENCY – an enterprise regularly
engaged in the business of providing services
such as reservations/bookings, documentation of
travel papers, sales and/or issuance of tickets
and selling of outbound tours for a fee,
commission, or any form of remuneration.
Tour Operator and Travel Agency

8. Tour Manager Key Responsibilities
• Coordinate all travel logistics, such as hotel check- in,
baggage handling and group transportation.
• Guide the travelers through the tour’s itinerary, keeping
everyone well informed and on schedule.
• Offer fun and fascinating commentary while traveling and
sightseeing, often in conjunction with local sightseeing
guides.
• Handle any and all problems, personally conflicts, and
emergencies.
• Sometimes accompany the group on the first and last days
flights.

9. Kinds of Tours
1. Escorted Tours- The group of people who separately
bought the tour package and are meeting for the first time,
structured journeys on which the tour participants are
accompanied by a travel professional who sees to their needs.
On a escorted tour, the person in charge of ensuring an
enjoyable experience called tour manager.
2. Hosted Tours- similar to escorted tours but the “host” (a
tour representative) only meets with the tour travelers when
they need to see him or her.

10. Kinds of Tours
3. Day Tours- are tours that last fewer than 24 hours most
city tours would fall into this category they usually
conducted via motor coach, minibus, van or as a part of
walking tour.
4. Adventure Tours- features physically active, exotic and
sometimes demanding experiences. The packages may
include hotel accommodations, a round trip flight, three meals
a day, a climb up the mountain.
5. Incentive Tour- a reward for a company’s most productive
employees.

11. Type of Customers
• Business Travelers
• Leisure Travelers
• International Travelers

12. • Business Travelers
-People who travel for work-related purposes, such as attending
meetings, conferences, or training sessions.
• Leisure Travelers
-Individuals who travel for enjoyment or relaxation, often
seeking experiences like sightseeing, shopping, or dining out.

13. • International Travelers
-People who travel across national borders to visit other countries for
various reasons, including tourism, business, education, or visiting
friends and family.

14. Why do people love
to travel/ take
tours?

15. 1. Travel can help you learn
about yourself and what you're
capable of.
2. Travel to meet different
cultures.
3. Travel to learn.

16. 4. Travel to escape reality.
5. Travel to relax and explore.
6. Travel to live out your bucket
list dreams.
7. Travel can help you make
memories that will last a lifetime!

17. ACTIVITY
Write an essay titled, “What motivates
you to travel?” on a single sheet of
paper.
Reflect on what drives your passion for
travel. Additionally, identify a specific
destination/place you aspire to visit and
explain your reasons for choosing it. :)
You will then present your essay to the
class.

18. “Take nothing but pictures, leave
nothing but footprints, kill nothing but
time.”
― Aliyyah Eniath, The Yard

19. Thank
you very
much!