Standard Grade Administration - Functions of Departments

Introduction to Business Organisations Key Functions of Departments within an Organisation Standard Grade Administration

HOW ARE BUSINESSES ORGANISED? ,[object Object],[object Object],Employees working in each of these departments have specific jobs to do. Each department is responsible for a different area of the business. Finance Sales Purchases Personne l

Purchases Department The purchases department is involved in BUYING – Raw Materials, Goods for Resale and Equipment ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Key Members of Staff in the Purchases Department: ,[object Object],Quality Controller ,[object Object],[object Object],Admin Assistant ,[object Object],[object Object],Stock Controller ,[object Object],Chief Buyer ,[object Object],[object Object],Purchases Manager Main Duties Job Title

Human Resources Department The Human Resources department deals with the people side of the business. It is sometimes referred to as the ‘Personnel’ department. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Key Members of Staff in the Human Resources Department: ,[object Object],Health and Safety Officer/Assistant ,[object Object],[object Object],Admin Assistant ,[object Object],Training Officer ,[object Object],[object Object],Recruitment Assistant ,[object Object],[object Object],[object Object],Human Resources Manager Main Duties Job Title

Finance Department ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],INVOICE – the bill that is sent to a customer who has bought goods on credit. It shows the customer the amount of money they owe CREDIT NOTE – When a customer returns (faulty) goods, they receive a credit note showing the value of the goods returned and why they were returned STATEMENT – Informs the customer of the balance on their account plus any transactions that have taken place during the month

Key Members of Staff in the Finance Department: ,[object Object],Wages/Payroll Assistant ,[object Object],Admin Assistant ,[object Object],Accounts Assistant ,[object Object],Management Accountant ,[object Object],Financial Accountant ,[object Object],[object Object],Finance Manager Main Duties Job Title

Sales & Marketing Department ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],The main role of the Sales department is to deal with customer orders . The marketing function is to find out what customers want – products, prices etc and advertise the products.

Key Members of Staff in the Sales/Marketing Department: ,[object Object],Admin Assistant ,[object Object],[object Object],Customer Service Assistant ,[object Object],Marketing Assistant ,[object Object],Market Research Assistant ,[object Object],Sales Representative ,[object Object],[object Object],Sales Manager Main Duties Job Title

Computer Services Department ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Administrative Support An Administrative Support department provides the following type of support to the WHOLE organisation: Administration Support Department Keyboarding, sending/receiving emails/faxes, filing etc Reprographics Mail Handling Reception Duties Petty Cash and the purchase of small items

Centralised Administrative Support Departments – the advantages  Departmental tasks are not being interrupted by photocopying etc. Tasks such as filing, photocopying etc can be carried out by specialist admin staff allowing departmental staff to continue with their work  Noisy equipment such as photocopiers can all be kept in the one area away from members of staff  Staff will be specially trained to carry out the tasks and they will know how to use the equipment correctly. This saves money on training other members of staff.

Standard Grade Administration - Functions of Departments

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