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Unit 1 a&b revision


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Unit 1 a&b revision

  1. 1. Job Titles  Chief Buyer  Quality Manager  Warehouse Supervisor  Stock Controller  Quality Controller  Buyer
  2. 2. Purchasing Includes:  Collecting and processing purchase requisitions from departments  Obtaining quotations, catalogues and price lists from suppliers  Agreeing with purchase prices and conditions with suppliers  Receiving and checking deliveries  Keeping stock records  Checking invoices and authorising payments for goods
  3. 3. Job Titles  Recruitment Manager  Training Manager  Health & Safety Officer  Employee Relations Manager  Training Officer
  4. 4. Human Resources Includes:  Advertising vacancies  Preparing job descriptions and job specifications  Issuing and collecting job applications  Arranging and conducting interviews  Preparing employee contracts  Keeping employee records  Assisting with staff appraisal  Organising training courses if needed  Dealing with health & Safety (accident reports ect)
  5. 5. Job Titles  Chief Accountant  Financial Accountant  Management Accountant  Credit Controller  Invoice Supervisor  Wages Assistant
  6. 6. Finance Includes:  Checking invoices, credit notes and statements from suppliers of goods/services  Preparing invoices, credit notes and statements for delivery to customers  Preparing cheques for suppliers  Banking cash and cheques from customers  Preparing budgets and final accounts  Calculating wages and preparing payslips  Completing tax returns  Analysing financial information for management and shareholders
  7. 7. Job Titles  Marketing Manager  Area Sales Manager  Market Research Manager  Advertising Manager  Sales Representative  Telesales Assistant
  8. 8. Sales & Marketing Includes:  Identifying potential new customers and products  Dealing with enquiries from customers  Collecting and processing orders from customers  Preparing and conducting consumer surveys  Analysing market research questionnaires  Preparing publicity, organising exhibitions
  9. 9. Job Titles  Office Manager  Administration Supervisor  Secretary  Computer Operator  Receptionists  Reprographics Assistant  Mailroom Assistant  Filing Clerk  Office Junior
  10. 10. Administration Includes:  Word Processing  Desktop publishing  Incoming, Outgoings and Internet Mail  Secretarial Services  Receptional and Switchboards  Reprographics  Manual and Computerised Databases  Office Supplies  Email and Faxes  Petty Cash and Financial Records (spreadsheets)
  11. 11. Organisation Pyramid Board of Directors Chief Executive Senior Managers Managers Junior Managers Supervisors Assistants
  12. 12. Span Of Control  Span of Control means the number of people who report to a manager Manager Manager Employees Employees Narrow Span of Control Wide Span of Control
  13. 13. Team Work in Organisations  Everyone has a common goal  Everyone is committed to realising goal  Team planning and tactics discussed  Members pull together  Members help each other  Win or lose as a team  Team greater than sum of their parts
  14. 14. Organisational Structures Organisations either have a tall or flat structure Tall Structure Flat Structure
  15. 15. Tall Structures  Many Levels of management  Managers will have narrow spans of control  Management posts usually specialised Benefits •Easier for managers to supervise staff •More promotion opportunities Costs •Slow decision making •Workers may have little freedom or responsibility
  16. 16. Flat Structures  Few levels of management  Managers have wider spans of control Benefits •Employees have more authority and responsibility •Decision making is quicker Costs •Employees have greater workload •Employees may need training for multi-tasking
  17. 17. Chain of Command Chain of command is the way instructions are passed down from one level of post to another within an organisation
  18. 18. Recruitment Manager Board of Directors Managing Director Sales and Marketing Director Finance Director Purchasing Director Personnel Director Sales Manager Marketing Manager Accountant Purchasing Manager Training Manager
  19. 19. Line and Lateral Relationships  A line relationship exists between a manager and the employees immediately below them, illustrated by vertical lines in an organisation chart  A lateral relationship exists between employees on the same level and report to the same line manager
  20. 20. Organisation Change  Growth  Downsizing  Delayering  Outsourcing
  21. 21. Growth What Happens?  Sales of goods/services increases  More staff employed to meet increased sales Effect of Org. chart  More staff on various levels  New departments  New specialists
  22. 22. Downsizing What happens?  Staff ‘laid-off’  Wages (labour costs) are reduced Effect on Org. chart  Greater workload for departments  Some posts will disappear  Workers have more duties
  23. 23. Delayering What happens?  Levels of management are reduced (move from tall to flat structures)  Wider spans of control Effect on Org. chart  Flatter structure  Fewer management posts  Increased worker responsibilities
  24. 24. Outsourcing What happens?  Sub-contractors come in to do activities  Sub-contractors bring their expertise Effect on Org. chart  Simpler organisation chart (fewer departments & fewer specialist members of staff)