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How to  Kick Ass & Take Names Build Community Create Customer Advocacy   On The Social Web Michael Brito| @Britopian  SVP, Social Business Planning, Edelman
How Does The Social Customer Behave? ,[object Object],[object Object],[object Object],Holler at me  @Britopian on Twitter
The Social Customer & Brand Experience BRAND IMPACT GOOGLE PRODUCTS & SERVICES MINIMAL PARTICIPATION  (FRIENDS, FANS 7 FOLLOWERS SHARE CONTENT WHEN CONVENIENT MAY POST A REVIEW (POSITIVE AND NEGATIVE) AID AND INFLUENCE THEIR MICROCOMMUNITIES DOWN THE PURCHASE FUNNEL THOUGH ORGANIC CONVERSATIONS Holler at me  @Britopian on Twitter
[object Object],[object Object],[object Object],The Advocate Purchase Funnel Holler at me  @Britopian on Twitter
Social Customers Influences Purchase Holler at me  @Britopian on Twitter
Holler at me  @Britopian on Twitter
Optimizing The Hub & Spoke ,[object Object],[object Object],[object Object],[object Object],[object Object],The Hub ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Holler at me  @Britopian on Twitter
It’s not necessarily about the network Holler at me  @Britopian on Twitter
It’s about people …  ,[object Object],[object Object],Holler at me  @Britopian on Twitter
So, how we do live up to  customer expectations ?  Holler at me  @Britopian on Twitter
Kick Ass Products Holler at me  @Britopian on Twitter
Superior Customer Service Holler at me  @Britopian on Twitter
Proactive Community Engagement Holler at me  @Britopian on Twitter
Good, Relevant Content Holler at me  @Britopian on Twitter
Listening to the social customer without any type of action  is worse  than not listening at all - @britopian
Sometimes It’s The Little Things Holler at me  @Britopian on Twitter
Sometimes It’s The  Not So  Little Things Holler at me  @Britopian on Twitter
Sometimes  It’s A BFD  … Holler at me  @Britopian on Twitter
It’s All About Action Holler at me  @Britopian on Twitter
Some Tools For Ass Kicking -  @simplymeasured Holler at me  @Britopian on Twitter
Holler at me  @Britopian on Twitter Some Tools For Ass Kicking -  @crowdbooster
Holler at me  @Britopian on Twitter Some Tools For Ass Kicking -  @fancorps
Holler at me  @Britopian on Twitter Some Tools For Ass Kicking -  @bufferapp
Don’t Forget Google… Holler at me  @Britopian on Twitter
Key Takeaways: ,[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object]

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How To Kick Ass AndTake Names On The Social Web #CrushIQ