I H C M Lothian May09

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I H C M Lothian May09

  1. 1. The 7 Levels of Manager Excellence Allan Mackintosh [email_address]
  2. 2. 7 LEVELS Page  MANAGERIAL EXCELLENCE WHERE DO YOU STAND?
  3. 3. DIAMOND-MOTIVATION™ Page  Clarity & Understanding Expressing Opinions, Hopes, Fears, Ideas, & Concerns Having Choices & Freedom to Choose Feeling Valued & Rewarded
  4. 4. LEVEL 1 Page  UNDERSTANDING YOUR ROLE & PERFORMANCE OBJECTIVES
  5. 5. LEVEL 1 Page  <ul><li>How Clear is your Role? </li></ul><ul><li>Do you defines Performance Objectives based on the CSMART process? </li></ul><ul><li>Is there a regular performance review process in place? </li></ul><ul><li>When was your last appraisal? </li></ul><ul><li>How well defined are your employee’s performance objectives? </li></ul>
  6. 6. LEVEL 2 Page  UNDERSTAND YOUR PROCESSES AND PROCEDURES
  7. 7. LEVEL 2 Page  <ul><li>How well do you know the vital processes and procedures relative to your role? </li></ul><ul><li>Consider Reporting processes such as expenses, budgets, holiday, weekly or monthly reports. </li></ul><ul><li>Employment Law? Health & Safety? </li></ul>
  8. 8. LEVEL 3 Page  KNOW & INFLUENCE YOUR STAKEHOLDERS
  9. 9. LEVEL 3 Page  <ul><li>Identify Your 5 key Stakeholders </li></ul><ul><li>How are relationships with these stakeholders? </li></ul><ul><li>What needs to be done to ensure that relationships are first class? </li></ul><ul><li>Are there any stakeholders that you have not made contact with? </li></ul>
  10. 10. LEVEL 4 Page  PERSONAL PERFORMANCE LOOK AFTER YOURSELF
  11. 11. LEVEL 4 Page  <ul><li>How would describe your general health? </li></ul><ul><li>Weight? </li></ul><ul><li>General Fitness? </li></ul><ul><li>Stress Levels? </li></ul><ul><li>What are you doing to be as well as you can be? </li></ul><ul><li>Anything else you need to do? </li></ul>
  12. 12. LEVEL 5 Page  INSPIRATIONAL INFLUENCE
  13. 13. LEVEL 5 Page  <ul><li>What is your particular style? </li></ul><ul><li>How aware are you of this style and how to build rapport with others? </li></ul><ul><li>How would you rate your listening skills? </li></ul><ul><li>How would you rate your presenting skills? </li></ul><ul><li>What are you doing about improving your presentations? </li></ul>
  14. 14. LEVEL 6 Page  INDIVIDUAL & TEAM PERFORMANCE
  15. 15. LEVEL 6 Page  <ul><li>Do you contract with your staff? </li></ul><ul><li>Do they have CSMART objectives? </li></ul><ul><li>How well do you lead and coach? </li></ul><ul><li>What do you know about teams? </li></ul><ul><li>Do you hold inspirational and productive team meetings? </li></ul>
  16. 16. LEVEL 7 Page  NETWORKING & SUPPORT GROUPS
  17. 17. LEVEL 7 Page  <ul><li>How many network groups are you a member of? </li></ul><ul><li>How often do you actually attend these networks? </li></ul><ul><li>Have you set up your own groups either within or out-with work? </li></ul><ul><li>Have you got a coach and/or mentor? </li></ul><ul><li>Does your own manager coach effectively? </li></ul>
  18. 18. Page  Now Take Action Allan Mackintosh [email_address]

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