New Business Opportunities with Enterprise IT
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New Business Opportunities with Enterprise IT

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Register for this business-building session to learn more about the rapidly growing opportunities working with Enterprise IT, the factors that are driving the changes, and how Autotask’s new......

Register for this business-building session to learn more about the rapidly growing opportunities working with Enterprise IT, the factors that are driving the changes, and how Autotask’s new partnership programs can help you take advantage of them. In most organizations today, technology reaches far beyond the IT department and is a critical component of virtually every key business process from customer communications, sales and marketing, to finance, human resources and logistics. As a result, C-level business executives and managers are taking a more active role in setting their organization’s technology agenda and challenging their IT departments to link their technology investments with solid business results. This creates a significant opportunity for you to engage with the enterprise IT market and help CIO’s and IT managers transform their internal organizations to deliver solid, outcome-oriented technologies to move their businesses forward.

[Presenters: Patrick Burns, Autotask & Chris Ambler, Blue Logic]

More in: Technology , Business
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Transcript

  • 1. Chris Ambler Chris.Ambler@bluelogic.co.uk
  • 2. Located Leeds, Bramley Grange, England Thorner, Leeds, LS14 3DW
  • 3. The complete IT solution         Hardware Microsoft networking Logicare comprehensive support Web development & digital Accounting systems Project management Installation Sales & service CRM
  • 4. The Blue Logic team         3 Directors 14 Helpdesk & service engineers 7 Technical Consultants 6 Web / SEO consultants 6 Customer service staff 3 Cabling & electric engineers 2 Sage & CRM consultants 5 Account Managers
  • 5. Identify the Opportunity? 1. Internal IT department Projects team or helpdesk requirements 2. Centralised management of tickets and calls 3. Ticket escalation and management 4. Any department needing internal SLA or measures 5. Inventory and asset management requirement 6. Ability to interact with outsourced IT seamlessly
  • 6. The customer 1. One of the largest UK / global hotel groups 2. 5 x IT staff + 6 x in house developers 3. Servicing 250 staff plus 300 hotels in the UK 4. Multiple departments and requirements 5. Tight SLA’s without management and reporting 6. Prioritisation and escalation requirement
  • 7. Taskfire vs Autotask? Autotask Taskfire 1. Ticket handling for small IT departments or basic needs. 1. Full control of tickets and escalation 2. Escalation of tickets to outsourced IT 3. SLA management 3. Easy management of tickets 4. Reporting 4. Utilise IT providers helpdesk 5. Time entry's 5. Quick and easy 6. Site config and configuration items 2. Branding 7. Email parser 8. Custom notifications
  • 8. The Solution? 1. Full Autotask implementation 2. CRM for departments and Hotels 3. SLA management using contracts 4. Configuration items for site documentation 5. Reporting using Data Warehouse 6. Customer portal for internal departments and hotels 7. Email parser for incoming emails 8. Key account icons 9. Notification templates 10. Customer surveys 11. Knowledgebase
  • 9. Why Sell Auto tsk? 1. Additional revenue for your business 2. Bring in more opportunities and customers 3. Improve customer relationship and business understanding 4. Spot additional opportunities 5. Make yours and your customers businesses more efficient