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Seven Tactics for Driving
User Acquisition This
Holiday Season
Jamie Fellows, Chief Product Officer

The Leading Mobile
User Acquisition Network

1
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2
About Jamie
Appia’s Chief Product Officer
Former SVP of Product at
Millennial Media and VP of
Product Management at AOL
and Advertising.com
Passionate about working
with technology to develop
products that can evolve and scale a business
Focused on driving Appia’s business growth through
product development and management

3
Table of Contents

The Upcoming Holiday Season

The App Store Freeze

2012 Holiday Statistics

7 Tactics for Driving User Acquisition
This Holiday Season

4
The Upcoming Holiday Season…
November 2013
Sunday

Monday

Tuesday Wednesday Thursday

Friday

Saturday

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December 2013
Sunday

Monday

Tuesday Wednesday Thursday

Friday

Saturday

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www.free-2013-calendar.com

5
If your app has
seasonality,
make sure to
plan for boost
campaigns
during your
busy seasons.

6
Thanksgiving is a great time for apps focused on cooking & organization

7
Black Friday is no longer just for brick and mortar stores - it has truly
become a multichannel shopping event.
8
58% of people used
mobile and 41%
used tablets

to hunt for bargains
on Black Friday
last year.

9
New Years is a popular time for organization apps, fitness apps, and other
apps to help people keep those New Years Resolutions

10
App Stores go into a week-long freeze in December and
won’t accept any new apps or updates until after the holidays.

11
The Top Charts also go
into lock-down in

December. Apps

that are ranked at the
top of the charts will
get great exposure
during the freeze,
which is one of the
busiest times of the
year for app
downloads.

12
Last year, mobile shoppers kicked off the holiday
shopping season with huge sales…

$1

Billion

Black Friday

$1.5

Billion

Cyber Monday

13
On Black Friday, ad clicks from smartphones were up
61% while clicks from tablets were up more than 100%

14
Gartner predicts that

“by 2015, companies
will generate 50% of

“

web sales via their
social presence and

mobile applications.

15
43% of U.S. adults admitted to participating in
“showrooming” according to a November 2012 poll
from Harris Interactive.
16
68% YOY
2013 will be the year of mobile for Europe—68 percent
year-over-year increase from last year is expected in
mobile online sales

17
7 tactics

for driving

user acquisition

during the

holiday
season

18
Timing

Mobile is agile, so
you still have time!

Tip: Try to have your creative prepped and launched at least 2-3 weeks ahead
of the next big holiday.

19
Timing

As soon as the
holiday is over,
make sure to take
the campaigns
down! Nothing is
worse than seeing
Halloween ads 2
weeks after the
candy is long gone!

20
Holiday Themed Content

People have a strong

emotional connection
with this time of year.
Use holiday imagery and
unique offers specific to
this time of year.

21
Targeting
Target high-traffic shopping areas or
specific, relevant storefronts

One half of all local searches are done
on mobile

Offer mobile coupons to increase user
engagement

29% of users are open to scanning a
mobile tag to get coupons

22
Pre-Holiday Boost Campaign

Rocket ship – Stephanie will find

Advertising costs skyrocket leading up to the holidays
so be prepared. Buying on a CPI basis will help limit
your risk.
23
During the Freeze
Employees are off
work, kids are out of
school, and they’re
spending more time
on their mobile
devices engaged in
longer sessions.

Higher volume of active users mean increased
clicks, installs, and in turn, revenue
24
Take Advantage of All the New Devices

Christmas Day is the
largest device activation
day of the year

17.4 million phones and tablets
were activated on
December 25, 2012
25
Post-Freeze Campaigns

Competition typically
decreases in
January, so there will
be more inventory
available. Be ready to
kick up your
campaigns to take
advantage of the
post-holiday
traffic, which stays
elevated in January.
26
Recap
Timing
Holiday-Themed Content
Targeting
Pre-Holiday Boost Campaigns
Efforts During the Freeze
Take Advantage of All the New
Devices
Post-Freeze Campaigns
27
Questions?

28

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Seven Tactics for Driving User Acquisition This Holiday Season

  • 1. Seven Tactics for Driving User Acquisition This Holiday Season Jamie Fellows, Chief Product Officer The Leading Mobile User Acquisition Network 1
  • 2. Before we get started… Deck and recording will be available. Love the content? Share it! #Appia Keep the conversation going post-webinar. Follow us @Appia 2
  • 3. About Jamie Appia’s Chief Product Officer Former SVP of Product at Millennial Media and VP of Product Management at AOL and Advertising.com Passionate about working with technology to develop products that can evolve and scale a business Focused on driving Appia’s business growth through product development and management 3
  • 4. Table of Contents The Upcoming Holiday Season The App Store Freeze 2012 Holiday Statistics 7 Tactics for Driving User Acquisition This Holiday Season 4
  • 5. The Upcoming Holiday Season… November 2013 Sunday Monday Tuesday Wednesday Thursday Friday Saturday 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 December 2013 Sunday Monday Tuesday Wednesday Thursday Friday Saturday 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 www.free-2013-calendar.com 5
  • 6. If your app has seasonality, make sure to plan for boost campaigns during your busy seasons. 6
  • 7. Thanksgiving is a great time for apps focused on cooking & organization 7
  • 8. Black Friday is no longer just for brick and mortar stores - it has truly become a multichannel shopping event. 8
  • 9. 58% of people used mobile and 41% used tablets to hunt for bargains on Black Friday last year. 9
  • 10. New Years is a popular time for organization apps, fitness apps, and other apps to help people keep those New Years Resolutions 10
  • 11. App Stores go into a week-long freeze in December and won’t accept any new apps or updates until after the holidays. 11
  • 12. The Top Charts also go into lock-down in December. Apps that are ranked at the top of the charts will get great exposure during the freeze, which is one of the busiest times of the year for app downloads. 12
  • 13. Last year, mobile shoppers kicked off the holiday shopping season with huge sales… $1 Billion Black Friday $1.5 Billion Cyber Monday 13
  • 14. On Black Friday, ad clicks from smartphones were up 61% while clicks from tablets were up more than 100% 14
  • 15. Gartner predicts that “by 2015, companies will generate 50% of “ web sales via their social presence and mobile applications. 15
  • 16. 43% of U.S. adults admitted to participating in “showrooming” according to a November 2012 poll from Harris Interactive. 16
  • 17. 68% YOY 2013 will be the year of mobile for Europe—68 percent year-over-year increase from last year is expected in mobile online sales 17
  • 18. 7 tactics for driving user acquisition during the holiday season 18
  • 19. Timing Mobile is agile, so you still have time! Tip: Try to have your creative prepped and launched at least 2-3 weeks ahead of the next big holiday. 19
  • 20. Timing As soon as the holiday is over, make sure to take the campaigns down! Nothing is worse than seeing Halloween ads 2 weeks after the candy is long gone! 20
  • 21. Holiday Themed Content People have a strong emotional connection with this time of year. Use holiday imagery and unique offers specific to this time of year. 21
  • 22. Targeting Target high-traffic shopping areas or specific, relevant storefronts One half of all local searches are done on mobile Offer mobile coupons to increase user engagement 29% of users are open to scanning a mobile tag to get coupons 22
  • 23. Pre-Holiday Boost Campaign Rocket ship – Stephanie will find Advertising costs skyrocket leading up to the holidays so be prepared. Buying on a CPI basis will help limit your risk. 23
  • 24. During the Freeze Employees are off work, kids are out of school, and they’re spending more time on their mobile devices engaged in longer sessions. Higher volume of active users mean increased clicks, installs, and in turn, revenue 24
  • 25. Take Advantage of All the New Devices Christmas Day is the largest device activation day of the year 17.4 million phones and tablets were activated on December 25, 2012 25
  • 26. Post-Freeze Campaigns Competition typically decreases in January, so there will be more inventory available. Be ready to kick up your campaigns to take advantage of the post-holiday traffic, which stays elevated in January. 26
  • 27. Recap Timing Holiday-Themed Content Targeting Pre-Holiday Boost Campaigns Efforts During the Freeze Take Advantage of All the New Devices Post-Freeze Campaigns 27

Editor's Notes

  1. A lot of people immediately think of Christmas during this time of year but there are many other holidays and special events to consider:
  2. http://www-01.ibm.com/software/marketing-solutions/benchmark-reports/benchmark-2012-black-friday.pdfGood time of the year for Comparison apps, shopping apps, discount apps, etc.
  3. The exact date when Apple freezes the rankings is not announced in advance. Last year the freeze was Dec. 21 –28. https://developer.apple.com/news/?id=12052012a
  4. http://www.mercurynews.com/ci_22239700/game-makers-fight-top-spots-apples-app-charts
  5. http://blog.ctia.org/2013/01/09/another-mobile-holiday-shopping-spree/
  6. http://www.sfgate.com/technology/article/Holidays-Drive-Up-Smartphone-and-Tablet-Use-4158419.php#ixzz2HP0DmX4w
  7. http://www.gartner.com/newsroom/id/1826814
  8. “Showrooming” is a shopping behavior that occurs when consumers go into a brick and mortar store, but then ultimately purchase the item online or via a mobile device. http://allthingsd.com/20130125/three-2012-holiday-online-shopping-trends-to-follow-in-2013/
  9. http://blogs.adobe.com/digitaleurope/2013/11/06/online-holiday-shopping-forecast-trends-2013/#sthash.ytvtxD8n.dpuf
  10. Halloween was exactly 2 weeks ago.
  11. Location-based campaigns are always important, but even more so for big shopping trips around the holidays, especially for brands or retail apps. Stat: Microsoft Tag Infograpphic - http://www.smartinsights.com/mobile-marketing/mobile-marketing-analytics/mobile-marketing-old-statistics/
  12. I think the key is knowing what you are spending and remaining efficient during the holiday season. There is still inventory out there to be purchase and you can buy on a CPI basis which limits your risk.
  13. The time between Christmas and the New Year is the largest single influx of new devices into the market at any time of the year. You should want to advertise to be able to get access to these new users and devices.http://news.cnet.com/8301-1035_3-57560986-94/twas-a-holly-jolly-christmas-for-smartphones-tablets-and-apps/