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LC GROWTH PATH
WHAT IS A GROWTH MODEL?
Its an ideal path that an LC should follow in each programme to
growth in exchange’s volume.
LC GROWTH PATH
oGCDP

iGCDP

TOP

TOP
8.

5.

GRO

GRO

POT

TOP
13.

GRO

GRO
9.

POT
4.

2.

oGIP

TOP
11.

6.

3.

iGIP

12.

POT
7.

POT
10.

RIS
1.
*eg. a lc which is GRO in iGCDP and GRO in oGCDP, should first aim to reach TOP in oGCDP.
*eg. a lc in oGCDP GRO, iGCDP GRO and iGIP POT, should keep on investing more in GCDP to reach TOP, before upgrading iGIP performances.

the growth of our lcs will
develop along the four
programmes
horizons, starting from
our driver ogcdp, then
igcdp, igip and ogip
(follow the numbers).
considering the current
diversity level of the
lcs, their clusters will be
assessed in all
programmes and the lcd
strategies will support
them in recovering the
«gaps» they have in the
model.
OGCDP GROWTH STRATEGY
OGCDP
cluster

local committees

goals

Coaching

TOP

VE, R3, MI, TO

75

Vale Coaching

GRO

CT, TS, TN, NP, BO

45

Vale Coaching

POT

PA, PD, NF, FE, RS

30

Suhas Coaching

20

NST Coaching and
Innovation
(R3, TO, MI, TN)

RIS

AN, GE, PV, BA
RISING LC
(AN, GE, PV, BA)
Goals

9 Months, 20 exchanges

Capacity

1 PM+ 1 team operations ( 1 selection+ recruitment, 1 raising+matching, 1 seller); 3/5

Middle Managers:

L&D

Members:

Focus

Marketing and Communication; Sales ( Basis in promotion have to be delivered)

VPs:
POTENTIAL LC
(PA, PD, NF, FE, RS)
Goals

9 months, 30 exchanges

Capacity

1 Operations team ( 1 TL, 1 recruitment+selection, raising+ matching, quality); 1 Sales Team ( 1 TL, 3
sellers); efficiency: 1/3

L&D

Focus

Members:

Middle Managers:

VPs:

University Relationship; Marketing and Communication; Complain Management; LC2LC
(understanding)
GROWTH LC
(CT, TS, TN, NP, BO)
Goals

9 months, 45 exchanges

Capacity

2 Operations Team ( 1 TL, 1 recruitment, 1 selection, 1 raising+matching,1 quality)- University/faculty
based+ 1 Sales Team (1 TL, 3 sellers); Efficiency: 1/3

L&D

Focus

Members:

Middle Managers:

VPs:

LC2LC (matching), Quality, Complaing Management, VP and PM Management+ Leadership
TOP LC
(VE, R3, MI, TO)
Goals

9 months, 75 exchanges

Capacity

2 Operations Team ( 1 TL, 1 recruitment, 1 selection, 1 raising, 1 matching, 1 quality)- University/faculty
based+ 1 Sales Team (1 TL, 3 sellers); Efficiency: 1/4

L&D

Focus

Members

Middle Managers

VPs

Quality, Complain Management, VP and PM Management+ Leadership, Upscale Operations, University
Relations
IGCDP GROWTH STRATEGY
STRATEGIES CLARIFICATION
 Strategies of every next level should be additional to the strategies of the
previous level.
 For example, when LC is becoming top, strategies of potential and growth should
be already mastered.
IGCDP
cluster

TOP
GRO

POT

local committees

Goals

MC Coaching

NP, AN, PA, TO

On peak:
70 x NPS: 60
Off peak:
10x NPS: 60

Lera Coaching

GE, TN, NF, MI, TS,CT

On peak:
40 x NPS: 60
Off peak:
10 x NPS: 60

Lera + Successor Coaching

PV, R3, BA, RS, FE, VE, PD, BO

On peak:
20 x
NPS: 60

Top VPs Coaching
POTENTIAL LC
( PV, R3, BA, RS, FE, VE, PD, BO)
Goals

9 months, On peak 20x, 1 project

Capacity

Efficiency: ¼, 1 team of 7 people, project based structure

L&D

Focus

Members: Standard (National
strategy)+

MM: Standard+ Lead for
mindset break,

BE simple ( 1 project, 1 team), BE focus ( selling).

VP: Standard+
SPECIAL MESSAGE: BE SIMPLE, FAST AND
FOCUSED
 Focus on national projects.
 TN taker based projects.
 Sales as a main attract-covert-close for financial sustainability.
 1-to-1 matching.

 EP LEAD implementation.
 Safety Standards Satisfaction delivery.
 Establishment of exchange culture in the LC.

 TN takers and LC network as a main source of hosting families.
GROWTH LC
(GE, TN, NF, MI, TS,CT)
Goals

9 months, on peak 40 x, off 10 x, 2 projects

Capacity

Efficiency: 1/3, 2 team of 7 people, project based structure

L&D

Focus

Members: Standard (National
strategy)

MM: Standard+

Upscaling strategy, Quality Management

VP: Standard+
SPECIAL MESSAGE: BE INNOVATIVE AND
LISTEN TO CUSTOMERS
 Small local projects can be, but focus on big national projects.

 TN taker based projects preferred.
 B2B marketing for TN takers.
 LC2LC for matching.
 International marketing.
 Financial management, economies of scale.
 Marketing for conversion for hosting families.
 Exchange culture development.
 Customer loyalty for students and fire-fighting.
 Customer loyaty for organizations.
 Media relations and events .
 Management and leadership.
TOP LC
(NP, AN, PA, TO)
Goals

9 months
OFF PEAK: 10x, 1 project
ON PEAK: 70x, 2 project in 2 waves of realization

To define

Capacity

L&D

Focus

Members: Standard (National
strategy)

MM: Standard+

VP: Standard+

Department Structure ( Strategic VPs, Tattic MM), Focus on
leadership/management, GR, LC2LC, Advanced Upscaling strategy, Quality management
SPECIAL MESSAGE: THINK BIG, ACT BIG, BE
BIG.
 Big local and national projects.
 Event-based and TN-taker based projects.
 LC2LC for matching preferred.
 Government relations.

 Sponsors and in-kind partners and B2B for them.
 Learning partners.
 External support in exchange delivery (reception, education).
 Strategic planning.
 Showcasing as a focus.
I GIP GROWTH STRATEGY
IGIP
cluster

local committees

Goals

Coaching

TOP

/

15/25

/

GRO

NF, AN

5-15

Rafa

POT

TS, BA, VE, TN, CT, GE, MI, R3, T
O, RS, PV, BO, NP,
FE, PA, PD

5

Rafa
POTENTIAL LC
(TS, BA, VE, TN, CT, GE, MI, R3, TO, RS, PV, BO, NP,
FE, PA, PD)
Goals

6 months, 5 exchanges

Capacity

1 VP+ 1 team (3 sellers) Efficiency: 1/1

L&D

Focus

Members:

Middle Managers:

Selling like never before.

VPs:
GROWTH LC
(NF, AN)
Goals

9 months, 5- 15 exchanges

Capacity

1 VP, 1 Sales team (1 TL, 3 members), 1 MA+RE team (1 TL,3 members) Efficiency: 1/2

L&D

Focus

Members

Middle Managers

Selling, Account Management

VPs
TOP LC
()
Goals

15/25 exchanges, 9 months

Capacity

2 team operations (1TL+ 3 sellers + 3 account managers/ 1 TL+ 2 sellers + 2 account managers)
(subproducts based) efficiency: 1/1

L&D

Focus

Members

Middle Managers:

Process Optimization, Efficiency

VP:
OGIP GROWTH STRATEGY
OGIP
cluster

local committees

TOP

TS, NF, AN

GRO

BA, VE, TN,
CT, GE, MI

POT

R3, TO, RS, PV, BO,
NP, FE, PA, PD

2014

10-15
5-10

5

structures

Coaching

Underlined LCs have currently
running oGIP activities.
Bold LCs have good matching
rates in oGIP
.
Those categories of LCs will be
suggested to open LC VP oGIP
position for 2014.

Coaching will happen
through the oGIP
NST, then from the MC
VP oGIP, once elected.

Anyway, considering the low
productivity, only one team will
becreated, based on one – max
2 – subproducts.

NST Takes care of:
coaching
educational wiki
national partners
marketing material
facebook group
POTENTIAL LC
(R3, TO, RS, PV, BO, NP, FE, PA, PD)
Goals

5 exchanges

Capacity

1 Coord

L&D

Focus

/

/

Processes, Marketing, Communication

/
GROWTH LC
(BA, VE, TN, CT, GE, MI)
Goals

9 months, 5-10 exchanges, ½ subproducts

Capacity

1 VP/TL+ 3 members

L&D

Focus

Members

Middle Managers

Supply&Demand, oGIP process, Selection

VPs
TOP LC
(TS, NF, AN)
Goals

15 exchanges, 3 subproducts, 9 months

Capacity

1 VP/TL, 3 members

L&D

Focus

Members

Middle Managers

University Relations

VPs
OBJECTIVES OF THE MODEL
 Have an organic growth NO RANDOM Growth anymore
 Break the limit of 100 exchanges by LC finally :D
 Each LC have a clear growth path to follow in each programme with a clear
strategy focus

 LC Coaches know how to coach their entities in each programme and where to
bring them
 The EB 2014 will have a key role in the Organization Growth:
- They have to know the direction and contribution of their area’s/LC in the
Organization
- They have to cover specific skills by the beginning of the term
Tier

LC

oGCDP

iGCDP

IGIP

oGIP

1

MI

TOP

GRO

POT

GRO

1

RT

TOP

POT

POT

POT

1

TO

TOP

TOP

POT

POT

1

VE

TOP

POT

POT

GRO

2

AN

RIS

TOP

GRO

TOP

2

NP

GRO

TOP

POT

POT

2

PA

POT

TOP

POT

POT

3

TS

GRO

GRO

POT

TOP

3

CT

GRO

GRO

POT

GRO

3

TN

GRO

GRO

POT

GRO

3

BO

GRO

POT

POT

POT

3

NFII

POT

GRO

GRO

TOP

3

GE

RIS

GRO

POT

GRO

3

BA

RIS

POT

GRO

TOP

4

FE

POT

POT

POT

POT

4

PD

POT

POT

POT

POT

4

PV

RIS

POT

POT

POT

4

RS

RIS

POT

POT

POT

Tier 1: LC TOP in
OGCDP
Tier 2: LC TOP in
IGCDP
Tier 3: LC GRO in
programmes
Tier 4: LC POT in
programmes

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Growth model per lcp

  • 2. WHAT IS A GROWTH MODEL? Its an ideal path that an LC should follow in each programme to growth in exchange’s volume.
  • 3. LC GROWTH PATH oGCDP iGCDP TOP TOP 8. 5. GRO GRO POT TOP 13. GRO GRO 9. POT 4. 2. oGIP TOP 11. 6. 3. iGIP 12. POT 7. POT 10. RIS 1. *eg. a lc which is GRO in iGCDP and GRO in oGCDP, should first aim to reach TOP in oGCDP. *eg. a lc in oGCDP GRO, iGCDP GRO and iGIP POT, should keep on investing more in GCDP to reach TOP, before upgrading iGIP performances. the growth of our lcs will develop along the four programmes horizons, starting from our driver ogcdp, then igcdp, igip and ogip (follow the numbers). considering the current diversity level of the lcs, their clusters will be assessed in all programmes and the lcd strategies will support them in recovering the «gaps» they have in the model.
  • 5. OGCDP cluster local committees goals Coaching TOP VE, R3, MI, TO 75 Vale Coaching GRO CT, TS, TN, NP, BO 45 Vale Coaching POT PA, PD, NF, FE, RS 30 Suhas Coaching 20 NST Coaching and Innovation (R3, TO, MI, TN) RIS AN, GE, PV, BA
  • 6. RISING LC (AN, GE, PV, BA) Goals 9 Months, 20 exchanges Capacity 1 PM+ 1 team operations ( 1 selection+ recruitment, 1 raising+matching, 1 seller); 3/5 Middle Managers: L&D Members: Focus Marketing and Communication; Sales ( Basis in promotion have to be delivered) VPs:
  • 7. POTENTIAL LC (PA, PD, NF, FE, RS) Goals 9 months, 30 exchanges Capacity 1 Operations team ( 1 TL, 1 recruitment+selection, raising+ matching, quality); 1 Sales Team ( 1 TL, 3 sellers); efficiency: 1/3 L&D Focus Members: Middle Managers: VPs: University Relationship; Marketing and Communication; Complain Management; LC2LC (understanding)
  • 8. GROWTH LC (CT, TS, TN, NP, BO) Goals 9 months, 45 exchanges Capacity 2 Operations Team ( 1 TL, 1 recruitment, 1 selection, 1 raising+matching,1 quality)- University/faculty based+ 1 Sales Team (1 TL, 3 sellers); Efficiency: 1/3 L&D Focus Members: Middle Managers: VPs: LC2LC (matching), Quality, Complaing Management, VP and PM Management+ Leadership
  • 9. TOP LC (VE, R3, MI, TO) Goals 9 months, 75 exchanges Capacity 2 Operations Team ( 1 TL, 1 recruitment, 1 selection, 1 raising, 1 matching, 1 quality)- University/faculty based+ 1 Sales Team (1 TL, 3 sellers); Efficiency: 1/4 L&D Focus Members Middle Managers VPs Quality, Complain Management, VP and PM Management+ Leadership, Upscale Operations, University Relations
  • 11. STRATEGIES CLARIFICATION  Strategies of every next level should be additional to the strategies of the previous level.  For example, when LC is becoming top, strategies of potential and growth should be already mastered.
  • 12. IGCDP cluster TOP GRO POT local committees Goals MC Coaching NP, AN, PA, TO On peak: 70 x NPS: 60 Off peak: 10x NPS: 60 Lera Coaching GE, TN, NF, MI, TS,CT On peak: 40 x NPS: 60 Off peak: 10 x NPS: 60 Lera + Successor Coaching PV, R3, BA, RS, FE, VE, PD, BO On peak: 20 x NPS: 60 Top VPs Coaching
  • 13. POTENTIAL LC ( PV, R3, BA, RS, FE, VE, PD, BO) Goals 9 months, On peak 20x, 1 project Capacity Efficiency: ¼, 1 team of 7 people, project based structure L&D Focus Members: Standard (National strategy)+ MM: Standard+ Lead for mindset break, BE simple ( 1 project, 1 team), BE focus ( selling). VP: Standard+
  • 14. SPECIAL MESSAGE: BE SIMPLE, FAST AND FOCUSED  Focus on national projects.  TN taker based projects.  Sales as a main attract-covert-close for financial sustainability.  1-to-1 matching.  EP LEAD implementation.  Safety Standards Satisfaction delivery.  Establishment of exchange culture in the LC.  TN takers and LC network as a main source of hosting families.
  • 15. GROWTH LC (GE, TN, NF, MI, TS,CT) Goals 9 months, on peak 40 x, off 10 x, 2 projects Capacity Efficiency: 1/3, 2 team of 7 people, project based structure L&D Focus Members: Standard (National strategy) MM: Standard+ Upscaling strategy, Quality Management VP: Standard+
  • 16. SPECIAL MESSAGE: BE INNOVATIVE AND LISTEN TO CUSTOMERS  Small local projects can be, but focus on big national projects.  TN taker based projects preferred.  B2B marketing for TN takers.  LC2LC for matching.  International marketing.  Financial management, economies of scale.  Marketing for conversion for hosting families.  Exchange culture development.  Customer loyalty for students and fire-fighting.  Customer loyaty for organizations.  Media relations and events .  Management and leadership.
  • 17. TOP LC (NP, AN, PA, TO) Goals 9 months OFF PEAK: 10x, 1 project ON PEAK: 70x, 2 project in 2 waves of realization To define Capacity L&D Focus Members: Standard (National strategy) MM: Standard+ VP: Standard+ Department Structure ( Strategic VPs, Tattic MM), Focus on leadership/management, GR, LC2LC, Advanced Upscaling strategy, Quality management
  • 18. SPECIAL MESSAGE: THINK BIG, ACT BIG, BE BIG.  Big local and national projects.  Event-based and TN-taker based projects.  LC2LC for matching preferred.  Government relations.  Sponsors and in-kind partners and B2B for them.  Learning partners.  External support in exchange delivery (reception, education).  Strategic planning.  Showcasing as a focus.
  • 19. I GIP GROWTH STRATEGY
  • 20. IGIP cluster local committees Goals Coaching TOP / 15/25 / GRO NF, AN 5-15 Rafa POT TS, BA, VE, TN, CT, GE, MI, R3, T O, RS, PV, BO, NP, FE, PA, PD 5 Rafa
  • 21. POTENTIAL LC (TS, BA, VE, TN, CT, GE, MI, R3, TO, RS, PV, BO, NP, FE, PA, PD) Goals 6 months, 5 exchanges Capacity 1 VP+ 1 team (3 sellers) Efficiency: 1/1 L&D Focus Members: Middle Managers: Selling like never before. VPs:
  • 22. GROWTH LC (NF, AN) Goals 9 months, 5- 15 exchanges Capacity 1 VP, 1 Sales team (1 TL, 3 members), 1 MA+RE team (1 TL,3 members) Efficiency: 1/2 L&D Focus Members Middle Managers Selling, Account Management VPs
  • 23. TOP LC () Goals 15/25 exchanges, 9 months Capacity 2 team operations (1TL+ 3 sellers + 3 account managers/ 1 TL+ 2 sellers + 2 account managers) (subproducts based) efficiency: 1/1 L&D Focus Members Middle Managers: Process Optimization, Efficiency VP:
  • 25. OGIP cluster local committees TOP TS, NF, AN GRO BA, VE, TN, CT, GE, MI POT R3, TO, RS, PV, BO, NP, FE, PA, PD 2014 10-15 5-10 5 structures Coaching Underlined LCs have currently running oGIP activities. Bold LCs have good matching rates in oGIP . Those categories of LCs will be suggested to open LC VP oGIP position for 2014. Coaching will happen through the oGIP NST, then from the MC VP oGIP, once elected. Anyway, considering the low productivity, only one team will becreated, based on one – max 2 – subproducts. NST Takes care of: coaching educational wiki national partners marketing material facebook group
  • 26. POTENTIAL LC (R3, TO, RS, PV, BO, NP, FE, PA, PD) Goals 5 exchanges Capacity 1 Coord L&D Focus / / Processes, Marketing, Communication /
  • 27. GROWTH LC (BA, VE, TN, CT, GE, MI) Goals 9 months, 5-10 exchanges, ½ subproducts Capacity 1 VP/TL+ 3 members L&D Focus Members Middle Managers Supply&Demand, oGIP process, Selection VPs
  • 28. TOP LC (TS, NF, AN) Goals 15 exchanges, 3 subproducts, 9 months Capacity 1 VP/TL, 3 members L&D Focus Members Middle Managers University Relations VPs
  • 29. OBJECTIVES OF THE MODEL  Have an organic growth NO RANDOM Growth anymore  Break the limit of 100 exchanges by LC finally :D  Each LC have a clear growth path to follow in each programme with a clear strategy focus  LC Coaches know how to coach their entities in each programme and where to bring them  The EB 2014 will have a key role in the Organization Growth: - They have to know the direction and contribution of their area’s/LC in the Organization - They have to cover specific skills by the beginning of the term