1. Using Collaboration to Improve Effectiveness (or Why Your Intranet Should be More Like the Internet) Nikos Drakos Research Director, Social Software Selected Slides only
2. The First Step to a Happy Relationship: Speaking the Same Language! I want a wiki; I want Facebook; I want to work outside this box! I want $1.38 out of every $1 invested …in 9 months!
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4. Three Ways to Target Value Business Value Collaboration Support Evolution Communicate Productivity Cost avoidance Messaging Presence Conferencing Voice Meeting support Network Competitiveness Agility Responsiveness Innovation Decentralized decisions Self-organization Trust/social capital Ecosystem engagement Social networking User generated content Collaborative filtering Community support Idea management Crowdsourcing Team Effectiveness Process consistency Resource optimization Productivity Shared workspaces Teams/groups Tasks/workflow Group scheduling Documents Reporting
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Editor's Notes
For more information about our research policies, processes and methodologies, please visit Gartner Research Methodology on gartner.com. These materials can be reproduced only with written approval from Gartner. Such approvals must be requested via e-mail: vendor.relations@gartner.com. Nikos Drakos Collaborative Workspaces Now and in the Future: Why Your Intranet Should be More Like the Internet
06/24/09 Collaboration support can impact a lot of different kinds of business activities. To succeed, it is critical to understand how and where these solutions offer value, and how they can improve the effectiveness and performance of the organization. But business value is hard to quantify for CFOs accustomed to seeing spreadsheets designed to compute to the minute when an investment will earn its keep. In this presentation, we look both at "hard" numbers and "soft" anecdotal evidence that can help to reconcile end-user demands for tools and technology with the need to ensure maximum return on investments.
06/24/09 Key Issue: What is an appropriate framework for justifying collaboration support investments?
06/24/09 Key Issue: What are the pain points and the opportunities where collaboration support can deliver measurable value?
06/24/09 Tactical Guideline: Augment established collaboration support with easy-to-use, free-form environments that encourage participants to experiment with, communicate about and share their work.
06/24/09 Strategic Planning Assumption: Through 2009, due to security, technology maturity, and compliance concerns fewer than 30 percent of Fortune 1000 companies will have formal support for enterprise-wide social software platforms.
