SOA_BPM_12c_launch_event_BPM_track_proficiency_features_joost_volker_oracle

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Proficiency features BPM 12c. Presentation Joost Volker of Oracle during the BPM track of the AMIS SOA and BPM Suite 12c launch event on July 17, 2014

Proficiency features BPM 12c. Presentation Joost Volker of Oracle during the BPM track of the AMIS SOA and BPM Suite 12c launch event on July 17, 2014

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  • Hello Everyone! BPM was a great growth opportunity in FY 2014.
  • Blueprint of the enterprise strategy and enables strategic alignment of business operations; We have seen that this is very common in Europe when they do a business transformation or enterprise BPM initiative.

    Why? Captures and promotes a shared understanding of the vision, goals and objectives of the organization – strategies to achieve them

    How? - understand how these are being currently implemented, operational projects – business processes that support

    Who? Organization

    How well? measured and identify bottlenecks, risks

    In a departmental BPM Project, the focus is on specific processes with the goal of improving them, making them run efficiently, at lower cost, or with higher quality, performance visibility, or adaptability. This micro view leverages BPMS tools that automates the workflow, integrates the various IT systems involved, enforces the business rules, and continuously monitors dashboards of key performance indicators (KPIs).  

    In such a case, there is little need to create enterprise-wide standard business intent and motivation. However, with BPM expanding beyond traditional departmental boundaries and extending to the enterprise as a whole, BPM is not driven by few processes but hundreds of processes, some mission-critical to the overall value stream, others in a supporting role. This macro, or big picture, view has traditionally been supported by Business Process Analysis tools (BPA tools) for categorizing, analyzing, and ultimately optimizing this vast collection of processes, understanding their mutual dependencies, strategic importance and business alignment. Business Architecture (in BPM context, it might very well be referred to as Business Process Architecture) helps to capture this macro view in a standard way and provides a formal link between business goals and BPM Projects.


  • KPI and KRI Monitoring (e.g. call response time KPI, KRI Call volume increase over (N) consecutive minutes > (M))
    Trending Detection (e.g. call handling time has increased by > 10% over (N) minutes)
    Top ‘N’ for a time period (e.g. top 10 agents with disconnects over last hour)
    Duplicate Event Detection (e.g. more than (N) calls from same customer to same agent within (M) minutes)
    Moving Aggregates/Calculations (Moving average of wait time > (N) over (M) minutes)
    » Monitoring Event count (e.g. multiple high value transaction approvals from multiple locations in N minutes).
    » Missing Event Detection ( e.g. Dropped call not followed by callback within (N) seconds)
  • Users of your applications, whether customers or your field service agents, need mobile support so that they can interact with the processes no matter where they are.
    Mobile application lets user work anywhere using various smart devices.
    If you want your customers or your employees to be interact with your applications using mobile devices, Oracle BPM can help you do that.
    Integrating mobile and voice with processes improves customer experience as this allows them to make a purchase, report a problem or accept an offer while on the move.

    Intelligent applications not only allow users to make use of smart devices for mobility, but also makes use of mobile information like photos, location or time to make contextual decisions or recommendations to the user. E.g the location information, from where the customer is accessing the purchase process, influences the product that is offered to them. Or Customer can file an insurance claim for car accident right at the scene using a mobile application with pictures of the accident taken with phone camera. Mobile application automatically fills in the customer data, location data without customer spending long hours on the phone. With Oracle BPM you can create such rich customer experiences.

Transcript

  • 1. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Oracle BPM 12.1.3 A Feature Overview Joost Volker Business Development Director EMEA
  • 2. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Safe Harbor Disclaimer The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle Corporation.
  • 3. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Deep Dive into Oracle BPM Suite 12.1.3
  • 4. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Oracle BPM Product Strategy • Make it really simple for business users – Model to execution from business friendly Composer – Business friendly mobile and web applications – Out-of-box and extensible process analytics – Rich manage by exception support • Accelerate time to value with intelligent process solutions – Spanning Case Management, Transactional Content Management, BPM, Decision Management, Event Processing, and Analytics • Provide a complete and unified platform – Spanning people, systems, decisions, documents, events, insights, adaptive unstructured processes – Integrate with complementary technologies such as Endeca, RTD, Vitrue, Collective Intellect
  • 5. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Oracle Confidential – Internal/Restricted/Highly Restricted 6
  • 6. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | BPM 12c Themes Broader Business Modeling Richer Process Analytics Enhanced Case Management Mobile Developer Productivity Process Accelerators
  • 7. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Business Architecture A blueprint of the enterprise that provides a common understanding of the organization and is used to align strategic objectives with initiatives and projects Goals, Objectives & Strategies (Why?) Value Chains & Projects (How?) Metrics & Measures (How well ?) Strategic Alignment Organization (Who & Where?)
  • 8. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Building a Business Architecture in BPM 12c 1. Creating a Space and Adding Participants 2. Creating an Enterprise Process Map 3. Creating Value Chain Models 4. Creating a Strategy Model 5. Process Navigation - linking BPM process 6. Associating Goals with Organization Unit 7. Creating KPIs 8. Publish & Release 9. Create reports
  • 9. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Process Hierarchy  Business Function Decomposition of processes  Drill-down and drill-up across the levels  Linkages can exist across BA and BPM Projects Enterprise Process Map Value Chain Models BPMN Process Models Level 0-3
  • 10. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |  Captures Goals, Objectives, Strategies and their relationships  Strategy model is a tree and each node is non- repeating  Strategies can be linked to Value Chains Strategy Model
  • 11. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Key Performance Indicators (KPIs) Goals Objectives Strategies Value Chains Business Process Flows Measured By KPIs Breaks down into Fulfilled by Implemented by Decomposed into
  • 12. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Running reports Oracle Confidential – Internal/Restricted/Highly Restricted 13
  • 13. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Process Asset Manager 12.1.3 • Process Asset Manager (PAM) – Manages the BPM Project lifecycle – Provides source control integration for Composer – Seamless collaboration across BPM Process Composer and BPM Studio clients – Interfaces with source control for version and management of BPM assets – Integrates with OPSS for security – References MDS for run-time artifacts PAM Services PAM Subversion Server
  • 14. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | BPM 12c Themes Broader Business Modeling Richer Process Analytics Enhanced Case Management Mobile Developer Productivity Process Accelerators
  • 15. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |  Active-active high availability  Coherence used for report and metadata cache  Multi browser support with ADF data visualization  Continuous query processing with built in OEP  Tightly integrated with BI Rearchitected BAM KPI
  • 16. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |  Rich out-of-box dashboards for analysis and monitoring – bottlenecks, productivity, inflow and outflow, work distribution, etc.  Unified Process Cubes across BPM & SOA  Include BI dashboards in same report Richer Process Analytics
  • 17. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |  KPI and KRI Monitoring  Trending Detection  Top ‘N’ for a time period  Duplicate Event Detection  Moving Aggregates/Calculations  Monitoring Event count  Missing Event Detection Richer Alerts with Continuous Queries
  • 18. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | BPM 12c Themes Broader Business Modeling Richer Process Analytics Enhanced Case Management Mobile Developer Productivity Process Accelerators
  • 19. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Adaptive Case Management  Built-in Feature  Event based, knowledge worker driven progression  Flexibility with policy driven governance  Data and document centric  Case relationships - NEW  Case Analytics - NEW
  • 20. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | BPM 12c Themes Broader Business Modeling Richer Process Analytics Enhanced Case Management Mobile Developer Productivity Process Accelerators
  • 21. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Highly Productive Work Interfaces Any Task, Anywhere Offline Mode Integrate with Native Mobile Services Location Data Time, App dataPhotos ADF Mobile, Native iOS REST API Smart Phone + Tablet BPM Mobile App
  • 22. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | BPM 12c Themes Broader Business Modeling Richer Process Analytics Enhanced Case Management Mobile Developer Productivity Process Accelerators
  • 23. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | BPM 12.1.3 Developer Features  Quick Start  Force Commit on Activity Complete  Process Instance Expiration  Business Parameters  Skip and Back Error Handling  Catalog Enhancements and Scripting  Debugging
  • 24. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | BPM Quick Start Install • Integrated JDeveloper – Installs both design-time & run- time • Eliminates Complexity – One screen Install – 30 mins to install and run BPM Samples • Reduced Memory footprint
  • 25. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Force Commit on Activity Completion  Commits state of BPM instance – Can be used to avoid re-invoke of activity in case of rollback
  • 26. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Process Instance Expiration • Process Instance Expiration – Pre-defined variable – Get/Set supported – BPM run-time throws timeout event – Timeout can be caught and handled using Event Subprocess
  • 27. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Business Parameters • Used for setting business specific constants and can be overridden for an Organization Unit • If there is no override value for Org Unit, the returned value will be the default value Default value for Business Parameter Business Parameter overridden for Organization Unit
  • 28. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Catch Exception Based on Business Object • New Options for Business Exception Handling – Business Exception “errorInfo” attribute can be set to Business Object – Boundary Events can catch Business Exception based on Business Object
  • 29. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Back to Main After Error Handling • Suspend running Activity/SubProcess – By a Boundary Event – By an Event SubProcess • Execute alternative flow • Then return to main flow
  • 30. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Business Catalog Enhancements and Groovy Script … Business Objects … •Inheritance •Enumerations •Methods implemented in Groovy Script
  • 31. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Groovy Script Can Be Used In Script Activity Can perform operations that would otherwise be done with XSLT
  • 32. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Debugger • Scope – Process – Subprocess – Event Subprocess – Child process • Debug actions – Step-into – Step-over – Step-out – Resume
  • 33. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Debugger • Inspect and modify data – Data Objects (both Simple and Complex) – Instance Attributes (Process and Activity) – Conversation and Correlation properties – Create “Watches”
  • 34. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |  Applicable to 10gR3 BPM customers  Easy-to-run Ant based tool  Output : 12c exp file and a Migration Report  Constructs Migrated  With Equivalent : 100% migrated (Ex: Interactive task)  Comparable : migrated on best-effort basis  No direct equivalent : functional equivalent in stack © 2013 Oracle Corporation – Proprietary and Confidential Migration Tool
  • 35. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Oracle Confidential – Internal/Restricted/Highly Restricted 39