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Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Ensuring Success in the Cloud
Key Considerations in Planning Your
Cloud Implementation
Sarkis Kerkezian
Implementation Success Program Manager
Oracle Confidential –Restricted
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Ensuring Success in the Cloud – Key considerations
Oracle Confidential – Restricted 2
• Implementation Success Program
• Your Journey to the Cloud - Key Challenges
• How to Plan your Cloud Implementation
• Using Oracle Resources During Implementation
• Deployment Models
• Q&A
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Oracle Confidential – Internal 3
Implementation Success Program
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Support
Services
Customer
Success
Cloud Customer Journey
Selection
Implementation
Adoption
Evolution
Sustained
Value
Partners
Customer
Community
R&D
Management
Sales
Solution
Consulting
Consulting
Adoption
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Committed to Customer Success
Account Team
Presales
Implementation
Go-Live
Upgrade
Implementation Success Customer Success
Strategy & Development
Implementation Partner
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Committed to Customer Success - Role of an ISM
Oracle Confidential – Restricted 6
Implementation Success Manager
Key Services:
• Provide a single point-of-contact to align Oracle resources for
project success.
• Review project plans and approach periodically at specific
checkpoints throughout the application and provide advice on
best practices.
• As necessary, coordinate with Product Development for
information requests and escalations.
• Track project status and go-live priorities for aligning Product
Development and Cloud Operations to ensure timely support and
execution.
• Detect and raise issues early.
• Align expectations as required.
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Ensuring Success in the Cloud (1)

  • 1. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Ensuring Success in the Cloud Key Considerations in Planning Your Cloud Implementation Sarkis Kerkezian Implementation Success Program Manager Oracle Confidential –Restricted
  • 2. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Ensuring Success in the Cloud – Key considerations Oracle Confidential – Restricted 2 • Implementation Success Program • Your Journey to the Cloud - Key Challenges • How to Plan your Cloud Implementation • Using Oracle Resources During Implementation • Deployment Models • Q&A
  • 3. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Oracle Confidential – Internal 3 Implementation Success Program
  • 4. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Support Services Customer Success Cloud Customer Journey Selection Implementation Adoption Evolution Sustained Value Partners Customer Community R&D Management Sales Solution Consulting Consulting Adoption
  • 5. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Committed to Customer Success Account Team Presales Implementation Go-Live Upgrade Implementation Success Customer Success Strategy & Development Implementation Partner
  • 6. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Committed to Customer Success - Role of an ISM Oracle Confidential – Restricted 6 Implementation Success Manager Key Services: • Provide a single point-of-contact to align Oracle resources for project success. • Review project plans and approach periodically at specific checkpoints throughout the application and provide advice on best practices. • As necessary, coordinate with Product Development for information requests and escalations. • Track project status and go-live priorities for aligning Product Development and Cloud Operations to ensure timely support and execution. • Detect and raise issues early. • Align expectations as required.
  • 7. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Co itted to E e yo e’s “uccess - ISM Ways of Working Oracle Confidential – Restricted 7 Implementation Success Manager How we work with Customers and Partners: • On site role based on jointly defined schedule. • Attend and participate in Status and Steering Committee meetings. • Conduct Just-in-time Partner training. • Conduct Implementation startup and checkpoint reviews. • Provide Internal Oracle Status and Management Reporting to maintain visibility within Oracle Management. • Escalate and manage critical issues on behalf of Customer. • Build working relationships with key project stakeholders. • Coo di ate pa ticipatio of esou ces as e ui ed f o O acle’s Product Development, Support, Cloud Operations and Management.
  • 8. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Oracle Confidential – Internal 8 Key Cloud Challenges
  • 9. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Financial Functional Technical • Available vs Build • Integration with OnPremise / Legacy Applications • Real time Reporting & BI Dashboards • Business Process flow Alignment • Competitive Responsiveness: Time to Market • Higher User Experience & Mobility Needs • Investment & ROI (CAPEX vs OPEX) • Faster, Reliable & Economical Your journey to the Cloud Key Challenges
  • 10. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Oracle Confidential – Internal 10 How to Plan your Cloud Implementation – Key considerations
  • 11. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | How to Plan your Implementation Oracle Confidential – Restricted 11 Key Strategies • Implementation Success 101 • Leverage Implementation Best Practices • Leverage Configuration Best Practices • Leverage Cloud Operational Best Practices
  • 12. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Best Practices for Oracle Cloud Implementation Implementation Success 101 Oracle Confidential – Internal 12 Program Management Benefits Management Business Process Improvement IT Strategy Organizational Change Mgmt. Decision Making & Accountability Strategy • Business and program strategic alignment • Organizational design • Goals and funding prioritization • Program success accountability • Decision rights and input rights • Trade-off analysis decision-making framework • Business value identification • Metrics definition, baselining, and measurement • Cascading benefits achievement targets • Planning, scheduling, resources, costs, issues, and risks management • Program communications cadence • Business process improvement design • Guiding principle of vanilla/out-of-the-box • Efficiency and effectiveness measures and analysis • Stakeholder Analysis, Roles and Responsibilities • Change impacts, readiness, mitigation plans • User adoption strategies • Enterprise infrastructure and application architecture design and standards • IT Evolution
  • 13. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Best Practices for Oracle Cloud Implementation Implementation Success 101 • Understand and communicate the realities of Cloud Oracle Confidential – Internal 13 Move from Customization to Configurations Reduce Total Cost of Ownership Less IT Effort More Functional Effort Increase Software Release Cycle Accelerate Cloud Technology Value Stream Additional Testing and Deployment Effort Outsource IT Infrastructure Reduce Support Effort Greater Coordination Effort
  • 14. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Best Practices for Oracle Cloud Implementation Implementation Best Practices – Understand where you are and where they want to be • Start with the end in mind – Implementing a business solution – Project must address all components • Implement to the current business maturity level – Technology alone does not mature a business process • Eliminate the non-value-add and non-competitive – Turn subjective to objective • Strong Executive Sponsorship – Ensure Implementation Governance & Change Management Oracle Confidential – Internal 14 Process Technology People
  • 15. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Went live with Talent Acquisition for 3 countries in 10 weeks. Primary success factor was the Executive sponsorship to the project Oracle Confidential – Internal/Restricted/Highly Restricted 15 Customer Success Story
  • 16. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Best Practices for Oracle Cloud Implementation Implementation Best Practices Take Advantage of the Oracle Cloud Plan Model Execute Realign Wave 1 Process Wave 2 Function Wave 3 Task(s) Wave 2 Function Wave 3 Task(s) Wave 3 Task(s) Wave 3 Task(s) Iterative Approach • Quick wins • Learn during the implementation Real-Time Design • Composers • Formal requirements are historical Requirements Management • Solution-Driven vs. Requirements-Driven
  • 17. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Oracle Confidential – Internal/Restricted/Highly Restricted 18 Implementation Methodology & Approach Implementation Best Practices Supports fast, agile implementation of all Oracle Cloud applications such as ...
  • 18. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Be efits of O acle’s Cloud Method
  • 19. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Incremental, Multi-Release Implementation Incremental Release Iterative and Incremental Optimization Initial Deployment Doorway to Success…Building on an initial set of essential functionality over multiple releases • Setups • Bus. Rule Config. • Integrations • Data Loads • Localizations Standard • Additional Functionality + reports • New Release functionality Additional • Additional Modules, etc. Ongoing Solution Refinements Advantages of Incremental Approach • Benefit from early access to essential functionality • Incorporate complementary functions over time • Continuous refinement increases ROI Incremental Release
  • 20. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Entire Fusion HCM stack was initially planned for Big bang Approach – They went live in 4 iterative Releases: - Core HR - Talent/Performance mgmt. - Payroll /integration with EBS GL - Compensation Oracle Confidential – Internal/Restricted/Highly Restricted 21 Customer Success Story
  • 21. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Best Practices for Oracle Cloud Implementation Configuration Best Practices • Common data model for all entities – Streamlines reporting, analysis and consolidations • Leverage preseeded user roles & responsibilities • Understand the shared information between Cloud and other systems – Business Units, Legal Entities, Employees, Departments • Oracle provides two types of templates to support configuration and data loading – Standard and Rapid Templates Oracle Confidential – Internal 22
  • 22. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Best Practices for Oracle Cloud Implementation Cloud Operations Best Practices • Instance Management Strategy – Isolating efforts (logical vs. physical) – Business case for additional instances • Production Support, Multi-phased, multi-pillar rollout, dedicated training environment • Flexible schedule to support Oracle Cloud updates/maintenance cycles – Monthly update (cumulative, required) – Plan for one upgrade to happen during your implementation (required) – Oracle provides a level of flexibility regarding when the upgrade will occur Oracle Confidential – Internal 23
  • 23. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Oracle Confidential – Internal 24 Using Oracle Resources During Implementation
  • 24. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | 25 Oracle Modern Best Practices Example - Recruit To Onboard Recruit To Onboard Relate To Retain Benefits To Payroll Incident To Workers Compensation Payroll To Payment Onboard New Hires Automated completion of onboarding tasks via new hire portal & dashboard Create Vacancies Create job descriptions & requisitions. Interact on responses Establish Assignments & Compliance Enable & equip new resources. Manage benefits, knowledge requirements, & learning plans Generate Offer Select new hire & electronically confirm offer Manage Sourcing Source candidates via social networks, referrals, job boards, agencies, etc Manage Planning Use workforce modeling & prediction to establish resource & budget needs Intelligent Screening Review backgrounds, resumes, & applications & conduct interviews Mobile Big DataAnalytics Internet of Things Social
  • 25. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Using Oracle Resources during Your Implementation Configuration Best Practices – Business Process Models Oracle Confidential – Internal 26 • Oracle Fusion Applications are based on Business Process Models Notations (BPMNs) • Levels of business process hierarchy are: industry, business process area, business process, activity, task • Useful in security and organizational impact analysis
  • 26. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Followed Solution Driven – Modern best Practices approach: Went live in 40 days Oracle Confidential – Internal/Restricted/Highly Restricted 27 Customer Success Story
  • 27. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Using Oracle Resources during Your Implementation Configuration Best Practices – Rapid Implementation Template Oracle Confidential – Internal 28 • Best-practice, real-world content available to customers in order to: – Speed up implementations – Improve implementation accuracy – Deli e food fo thought fo changing business practices • Data content is available through Oracle and Implementation Partners
  • 28. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Oracle Confidential – Internal 29 Deployment Models
  • 29. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Different Deployment Models • CAPEX driven Budget • Longer timeline to go live • Requirements may open door for gaps • Upgrades may be required during implementation • More functionality & feature driven then objectives • Predefined Post Implementation Support Period Proposal Based Fixed Scope Offerings/ Packaged Solutions Managed Services • CAPEX/OPEX Mixed Budget • Shorter/Fixed timeline to go live • Predefined scope (quantified Functionalities) & Processes • Post Go live upgrades • Business Objective /Solution Driven • Post Implementation support to be agreed • OPEX driven Budget • Flexible timelines to go live • Loose Scope - Requirements addressed in Future Releases • Aligned with subscription period Ongoing support and maintenance to manage upgrades • balanced approach between objectives and requirements 1.
  • 30. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Get Going Get Ahead Get Better Go Live Quickly Whatever pathway you choose.....
  • 31. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | • A balanced approach • Who’s i co t ol ? – If ot you the ho…. • Plan for the journey – What you have to do to go-live – What you have to do to operate your business processes – What you have to do to maintain your system • Plan for continuity – During Implementation – Post go-live You, Your Partner, and Oracle 32
  • 32. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |Copyright © 2014, Oracle and/or its affiliates. All rights reserved. 33
  • 33. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Oracle Confidential – Internal/Restricted/Highly Restricted 34
  • 34. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Oracle Confidential – Internal/Restricted/Highly Restricted 35