Understanding the actual training needs of staff members is an important requirement if training programs and learning activities are going to lead to improved individual and organisational performance. This course concentrates on the knowledge and skills required for successful training needs analysis. It covers what is involved and how it is done. Executives and managers need to plan their approach. They also need to adapt and make adjustments as the training needs analysis (TNA) project progresses. This course covers the formal and informal environments plus the many skills and competencies required. It covers both small and large scale TNA projects. TOTAL TRAINING NEEDS ANALYSIS will enable delegates to: Prepare for training needs analysis projects at a variety of levels – simple to complex situations Weigh up the strengths and weaknesses of each situation Assess the big picture and the detail, and work out the best approach or approaches Build trust, rapport and empathy so that the results are valid and worthwhile Seek the right information that will set up good training design Conduct TNA projects in a timely and effective manner Adapt quickly to changed circumstances and new information Avoid common pitfalls and traps Achieve good outcomes for themselves and their organisation WHO SHOULD ATTEND The program is for senior managers and executives from a variety of disciplines in both the government and private sector. They can be line managers or human resource or training managers and specialists. Anyone charged with the responsibility of developing people will benefit from this program. Contact Kris at kris@360bsi.com to confirm your seats.

1. TOTAL
TRAINING
NEEDS ANALYSIS
... a full range of TNA activity
07 - 08 OCTOBER 2012
LEADERSHIP & RADISSON BLU
MANAGEMENT DUBAI DEIRA CREEK
SERIES UAE
YOUR INTERNATIONAL
INTRODUCTION COURSE FACILITATOR
Understanding the actual training needs of staff members is an
important requirement if training programs and learning activities are Derek Stockley
going to lead to improved individual and organisational performance. B. Bus. (Acc.), G. Dipl. Org. Behaviour
Many commentators are pointing to training as an important element in
an organisation’s response to the tough economic times.
Director
This course concentrates on the knowledge and skills required for
successful training needs analysis. It covers what is involved and how it Derek Stockley Pty Ltd
is done.
Executives and managers need to plan their approach. They also need to
PROFILE
adapt and make adjustments as the training needs analysis (TNA) Derek Stockley is the Director of Derek Stockley Pty Ltd,
a training and management consulting firm based in
project progresses. This course covers the formal and informal Melbourne, Australia.
environments plus the many skills and competencies required. It covers
both small and large scale TNA projects. Derek has been designing and conducting training
programmes for over 25 years. He conducts training
programs designed to improve individual and
Participants will be prepared for training needs analysis at a variety of organisational performance.
organisation levels. Participants will embark on new training needs
analysis projects with increased confidence. He has conducted various training needs analysis
projects, as well as related activities - skills audits, skills
profiling, position description writing, process and
systems reviews, competency standard development,
workforce planning. The largest Training Needs Analysis
TOTAL TRAINING NEEDS ANALYSIS will enable delegates to: (TNA) project was for 6500 employees (electricity
industry) - a distributed workforce located throughout
Victoria. Derek and his trainers regularly conduct TNA
Prepare for training needs analysis projects at a variety of levels – activities as part of the in-house training process with
simple to complex situations clients.
Weigh up the strengths and weaknesses of each situation He has worked with employees at all levels, including
managers and executives from technical, sales,
Assess the big picture and the detail, and work out the best approach administrative and other professional backgrounds,
or approaches including senior managers from the Asia-Pacific area.
Build trust, rapport and empathy so that the results are valid and In addition, he has a good understanding of the
worthwhile organisational issues that apply in a wide variety of
Seek the right information that will set up good training design industries. A training needs analysis project cannot be
considered as stand alone – it relates to many aspects
Conduct TNA projects in a timely and effective manner of organisational development.
Adapt quickly to changed circumstances and new information Derek talks specifically about the projects and issues of
Avoid common pitfalls and traps participants. As far as is possible, you will spend time
discussing real issues, problems and challenges that
Achieve good outcomes for themselves and their organisation you face.
Qualifications:
• Bachelor of Business (Accountancy) - RMIT
• Graduate Diploma in Organisation Behaviour -
“Trainer is exceptional.” Swinburne
• Certificate IV in Workplace Training - ASCM
”Derek demonstrates what he teaches”
”Provides real learning opportunities”
“Knows his subject and cover the key essentials in a way that “Adapts training to the needs
participants can use the learning the very next day.” of participants”
© 360 BSI (M) Sdn Bhd (833835-X), Level 8 Pavilion KL, 168 Jalan Bukit Bintang, 55100 Kuala Lumpur, Malaysia. 1

2. COURSE
CONTENT
DAY1 ESTABLISHING THE KEY CONCEPTS
Session 1 - Need for Training Needs Analysis
What makes up a training needs analysis (TNA)?
What is the reason for the doing TNA? WHY THIS EVENT
What do we want the TNA to achieve? 360 BSI recognizes that there is a significant gap
What are the objectives and outcome of the TNA? that occurs between training delivery and
What does it offer individual staff members? successful implementation.
Session 2 - Overview of Training Needs Analysis Participants will learn the key concepts &
Training needs analysis model elements of the training needs analysis (TNA)
The importance of preparation process & develop the skills to conduct TNA.
Individual and organisational competencies
How does TNA fit into the organisation? This involves assimilating knowledge and
applying that knowledge in practical exercises.
Session 3 - Training Needs Analysis process The activities will range from short specific
Factors that lead to success exercises to the full range of the TNA activity.
Factors that lead to failure
The importance of organisational culture and the operating environment Participants will have the opportunity to
Incorporating TNA into organisational processes and business models immediately put the concepts and techniques
outlined into practice.
Session 4 - Training Needs Analysis strategy and tactics
Practical exercises will relate to actual participant
What techniques to use for specific situations – face to face, questionnaires, situations where possible. Some exercises will be
individual, group etc.
Dealing with resistance – creating a positive environment created based on participant input about real
Establishing administrative systems that support the process and minimise situations and scenarios.
the workload Throughout the training delegates will be able to
Controlling costs and maximising benefits
reflect on current practices. The focus will be on
developing participant confidence and
providing techniques that help to develop a
rapport with people involved in the TNA process.
DAY2 IMPLEMENTING & PRACTICAL EXERCISE After the training, participants will be able to
Session 5 - Implementing the TNA handle training needs analysis well in a wide
Identifying strengths and weaknesses at each stage of the process. variety of situations.
Planning, preparing, adjusting and reviewing the training needs analysis
procedure/process.
Aligning the training needs analysis to the strategic objectives of the
organisation.
Session 6 - Practical Training Needs Analysis Skills
Attitudes which help
Building trust and empathy
Questions that lead to a positive response
Understanding short-term approaches versus long-term situations
How to determine the upper and lower limits of the training needs analysis
Session 7 - Training Needs Analysis Issues
Coping with changing business priorities
Time frames – short term versus long term
Broad scale or in-depth
The role of technology
Distributed workforces WHO SHOULD ATTEND
Cultural differences
This program is for managers & executives from
Session 8 - Wrap-up and conclusion both the government & private sector. They can
be line managers, human resource or training
managers & specialists.
Anyone charged with the responsibility of
developing people will benefit from this program.
NOTE: COURSE SCHEDULE
8.00 Registration & Coffee/Tea
The enclosed information is a general overview of the course 8.30 Workshop commences
we offer. However each course will be tailored to suit individual 10.30 - 10.50 Morning coffee/tea
clients’ needs. Please inform us of any additional topics to be 12.30 - 13.30 Lunch
included, at least one week before the training dates. 15.00 - 15.20 Afternoon coffee/tea
17.00 End of day
2

3. REGISTRATION FORM
TOTAL
TRAINING Fax: +603 9205 7788
NEEDS ANALYSIS
Tel: +603 9205 7770
Mobile: +6016 3326 360
07 - 08 OCTOBER 2012
RADISSON BLU
DUBAI DEIRA CREEK Email: kris@360bsi.com
UNITED ARAB EMIRATES
DELEGATES IN-HOUSE TRAINING
1 Name : 360 BSI is passionate about providing strategic technical
programs & high potential training solutions across the region
Name on tag : to build personal competencies and organizational capability.
Job Title : You will receive practical training from a professionally
qualified educator with over twenty years of teaching and
Email : training experience.
Mobile : Please feel free to mix-and-match topics from the areas listed
below to get the right training content for your staff. Other
2 Name : topics may be available upon request.
Name on tag : OTHER COURSES BY 360 BSI
Job Title : Professional Proposal & Report Writing
Email : Finance & Capital Investment Analysis
Document & Records Management
Mobile : Powerful Business Communication & Presentation Skills
Executive 360 Leadership Program
3 Name :
Name on tag : Hotel Contact Details:
Job Title : For Room Reservation, contact for 360 BSI corporate rates.
Telephone: 00971 4 2057105 Fax: 00971 4 2234698
Email : E-mail: reservations.dxbza@radissonblu.com
Mobile : Radisson BLU Hotel, Dubai Deira Creek
Baniyas Road, P.O. Box 476, Dubai, UAE
AUTHORIZATION General Information:
(This form is invalid without a signature) 1 Closing date for registration is 30th September 2012.
2 The fees cover lunch, tea breaks, materials and certificate.
Name : 3 Official confirmation will be sent, once registration has
been received.
Job Title : 4 Participants will need to arrange their own accommodation.
5 Attire: Smart Casual
Email :
Tel : ( ) Cancellations/Substitutions
Organization : Substitutions are welcome at any time. Please notify us at
least 2 working days prior to the event. All cancellations will
Address : carry a 10% cancellation fee, once a registration form is
received. All cancellations must be in writing by fax or email
at least 2 weeks before the event date. Cancellations with
less than 2 weeks prior to the event date carry 100% liability.
However, course materials will still be couriered to you.
Signature : Date: / /
Thank you for your registration!
COURSE FEES (please tick as appropriate) PAYMENT DETAILS
TOTAL TRAINING NEEDS ANALYSIS: 07 - 08 OCT 2012 Payment is required within 5 days upon receipt of
the invoice.
EFFECTIVE PERFORMANCE MANAGEMENT: 09 - 10 OCT 2012
Bank transfer:
USD 1,895 per delegate 360 INTERNATIONAL LIMITED
USD 1,695 per delegate - register before 04 AUG 2012 Standard Chartered Bank
USD 3,300 - attend both Total Training Needs Analysis & Effective P.O.Box – 999 Al Fardan Building,
Al Mankhool Area, Bur Dubai, Dubai, U.A.E
Performance Management (07 - 10 OCT 2012)
Account No: 02-2077311-01 USD
The fee does not include any taxes (withholding or otherwise). In case of any taxes applicable
the client has to ensure that the taxes are paid on top of the investment fee paid for the course. Swift No: SCBLAEADXXX
Compliance with the local tax laws is the responsibility of the client. IBAN No: AE920440000102207731101
* Save up to 50% for In-house Training programs All payments must be received prior to the event date
© 360 BSI (M) Sdn Bhd (833835-X), Level 8 Pavilion KL, 168 Jalan Bukit Bintang, 55100 Kuala Lumpur, Malaysia. www.360bsi.com 3