This document provides testimonials from past participants of Tim North's Effective Technical Report Writing training course. The testimonials praise the course for being excellent, comprehensive, clearly delivered, and for meeting expectations. They note that the course covered both essential and non-essential items needed for writing. The document also provides biographical information on Tim North, the course facilitator, including his qualifications, experience delivering writing training, areas of expertise, and background in computer engineering and technical writing.

1. Latest TESTIMONIALS
“A lifesaver for all corporate employees.”
~ Radziah Yusof, Technical Consultant, iPerintis, Malaysia
”Tim's presentation was excellent. He makes every single point crystal clear.”
~ YC Ong, Regional IT Project Manager, Jabil Circuit, Malaysia
“This is an integrated and comprehensive course suitable for a wide range of
professionals! Excellent coordination and interaction with participants.”
~ Leong Siew Fong, G&G Project Manager, emgs Asia Pacific
”Tim has been a very delightful and informative trainer. During this training, he
covered in detail essential & non-essential items, providing us with key elements for
all our writing needs.”
~ Nadia Atif, Technical Writer, TransCore, UAE
“I liked the structured and clear 'rules' given and the 'angles' of the chapter. Fully met
with my expectations”
~ Anette Nilsson, Developing Engineer, Borouge Pte Ltd, UAE
“Fantastic workshop, delivered clearly with a logical flow and a great handout. By far
the best workshop I have attended.”
”Very good workshop, as it not only explains the techniques of writing, but also the
strategies of how to make people interested in our proposal or report.”
~ Erista Adisetya, Plant Manager, PT Sari Husada (Danone)
1
Tim North is a computer engineer who became a
writing trainer. Tim has spent more than twenty years
teaching computer engineering at the Curtin University
of Technology. During this time he has learnt first-hand
that most engineers haven’t been shown how to write
well. So, for the last ten years, he’s been running writing
courses for engineers and others.
He has extensive experience writing and delivering
practical workshops. His feedback from government
and industry clients is consistently high.
Tim has been the director of his own training company,
Scribe Consulting since 1998. His background is a
diverse one and includes:
PROFILE
“The skill of writing is to create a context
in which other people can think.”
- Edwin Schlossberg
Director
Scribe Consulting
Tim North
BSc(Hons), GradDipHumResDev, MEd
YOUR INTERNATIONAL
COURSE FACILITATOR
INTRODUCTION
Effective Technical Report Writing will provide you with the skills to
write technical reports and proposals that are informative, persuasive,
clear and professional.
Many professionals mistakenly believe that technical writing is meant to
be hard to understand. Their writing is complicated, long and too
jargonistic. Unfortunately, many managers write this way because they
think it is expected of them. In practice, this just makes it harder to
persuade your readers of the correctness and worth of your ideas.
Technical writing is really about communicating complex information
clearly. This is a skill that can be learned.
Clearer writing can lead to greater comprehension and an increased
likelihood that your report or proposal brings about your desired goals.
This comprehensive course will show you how to write technical reports
that are highly informative and understood the first time they are read.
This course will give you the skills needed to write technical reports that
are compelling and highly persuasive. You will also learn all the details of
the craft of technical writing.
over twenty years teaching computer engineering
over ten years delivering writing training to
government and industry
providing on-site training for large resource
companies
the development and delivery of many
highly-regarded training courses
writing the internationally known Better Writing
Skills newsletter
working as a technical writer for local engineering
companies
copy editing and proofreading for the academic,
government and industry sectors
providing training needs analysis.
Participants will receive a
comprehensive training manual in
PDF format. This will provide you
with over 200 pages of
comprehensively tested training
material to guide you in your
technical writing when you return
to work.
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SPECIAL BONUS
Tel: +6016 3326 360 Fax: +603 9205 7788 kris@360bsigroup.com
15 - 16 MAY 2016
DUBAI
UNITED ARAB EMIRATES
18 - 19 JULY 2016
SINGAPORE
EFFECTIVE
TECHNICAL
REPORT WRITING

2. 2
WHO
SHOULD ATTEND
All Engineers & Technical Personnel
Project Managers
Line Managers
Executives & Managers
Sales & Marketing Professionals
HR, Administrative & Support Staff
COURSE
CONTENT
COURSE SCHEDULE
8.30
9.00
10.40 - 11.00
12.30 - 13.30
15.00 - 15.20
17.00
Registration & Coffee/Tea
Workshop commences
Morning coffee/tea
Lunch
Afternoon coffee/tea
End of day
NOTE:
The enclosed information is a general overview of the course
we offer. However each course will be tailored to suit individual
clients’needs. Please inform us of any additional topics to be
included, at least one week before the training dates.
PREVIOUS PARTICIPANTS include:
AECOM
Borouge Pte Ltd
BP China
CNOOC SES Ltd
Danone
Dialog Group
Dolphin Energy Ltd
EMARAT
ExxonMobil
GlaxoSmithKline (Tianjin) Co
Groote Eylandt Mining Co. (BHP)
Johnson Controls
Leighton Contractors
L'Oreal
Marbu Contracting Co. WLL
Oryx GTL
PepsiCo
Petroleum Development Oman
Petronas Malaysia
Pfizer China
Premier Oil
Prison Department of Malaysia
PT Bredero Shaw Indonesia
PT Holcim Indonesia
PT Kaltim Prima Coal
Technip Geoproduction Malaysia
Total E&P Indonesie
Weatherford Oil Tool Middle East
WHY
THIS EVENT
360 BSI recognizes that there is a significant gap
that occurs between training delivery and
successful implementation.
Effective Technical Report Writing by Tim North is
all about how complex communication can be
made clearly. This is a skill that will be taught and
can be learned during this training.
After completion of the course, managers will be
able to apply and use the right and effective
writing techniques immediately when they
return to work.
This is a unique training course and full of new
information, ideas and latest techniques that will
surpass your expectations.
Participants may choose to bring along
their own laptop.
Participants can bring (if they wish) some
samples of their reports to get professional
assessment, view and advise.
DAY1 WRITING TECHNICAL REPORTS
Explain the importance of identifying your readers and their needs.
Identify how much technical detail your readers need and will understand.
Create a needs-analysis table to organise who needs what.
Provide information to diverse groups of readers with different needs.
Deal with conflicting needs.
Explain why it is essential to prepare an outline.
Write effective covering letters for reports.
Write effective executive summaries for reports.
Write effective introductions for reports.
Write effective conclusions for reports.
Write effective recommendations for reports.
Use appendices to keep the body of your report brief.
Employ general strategies for better scientific writing.
Explain why it is wise to provide references (even if they’re not read).
After completing this part of the training, you will be able to:
Essential technical editing and writing skills
Use abbreviations, contractions, acronyms and symbols appropriately and
consistently.
Correctly write numbers and units using the metric system.
Use capital letters appropriately and consistently.
Decide whether to write a number with words or with digits.
Employ strategies to prevent the overuse of acronyms.
Use punctuation correctly and consistently.
Use bulleted and numbered lists correctly and consistently.
After completing this part of the training, you will be able to:
DAY2 WRITING TECHNICAL & BUSINESS
PROPOSALS
After completing this part of the training, you will be able to:
Explain the key difference between reports and proposals.
Identify the six essential questions that you must answer in your proposal.
Explain the importance of establishing your credibility.
Explain the importance of solving a problem for your readers.
Write a covering letter that quickly establishes context.
Construct a title that includes a recommendation and a benefit.
Write an effective executive summary.
Write a background section that provides the necessary context.
Convert features and advantages to benefits.
Employ a modular format.
Employ plain English to enhance your clarity and reputation.
Employ highly effective persuasion strategies.
Engage in effective lobbying behaviour.

3. OTHER COURSES BY 360 BSI
Understanding Emotional Intelligence
Executive Presentation Skills
Negotiating Sales Success & Customer Loyalty
Managing Millennials
Stress Management at the Workplace
360 BSI provides in-house writing training for business and
government clients at all levels: from clerical to executive.
You will receive practical, jargon-free writing training from a
professionally qualified educator with over twenty years of
teaching and training experience.
Please feel free to mix-and-match topics from the areas listed
below to get the right training content for your staff. Other
topics may be available upon request.
IN-HOUSE TRAINING
Payment is required within 5 days upon receipt of
the invoice.
All payments must be received prior to the event date
PAYMENT DETAILS
Thank you for your registration!
* Save up to 50% for In-house Training programs
Hotel Contact Details:
REGISTRATION FORM
Fax: +603 9205 7788
Tel: +603 9205 7772
Mobile: +6016 3326 360
Email: kris@360bsigroup.com
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DELEGATES
AUTHORIZATION
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Name :
Job Title :
Email :
( )Tel :
Organization :
Address :
Signature : Date: / /
Substitutions are welcome at any time. Please notify us at
least 2 working days prior to the event. All cancellations will
carry a 10% cancellation fee, once a registration form is
received. All cancellations must be in writing by fax or email
at least 2 weeks before the event date. Cancellations with
less than 2 weeks prior to the event date carry 100% liability.
However, course materials will still be couriered to you.
General Information:
Registrations close ONE (1) week before the training dates.
The fees cover lunch, tea breaks, materials and certificate.
Official confirmation will be sent, once registration has been
received.
Participants will need to arrange their own accommodation.
Attire: Smart Casual
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2
3
4
5
Cancellations/Substitutions
3
USD 7,500 - Special for Group of 5
USD 4,995 - Special for Group of 3
USD 1,995 per delegate
Bank transfer:
360 BSI MIDDLE EAST LIMITED
Abu Dhabi Commercial Bank
Dubai Mall Branch, P.O.Box 49124 Dubai, U.A.E
Account No: 10065721319001
Swift No: ADCBAEAAXXX
IBAN No: AE780030010065721319001
The fee does not include any taxes (withholding or otherwise). In case of any taxes applicable
the client has to ensure that the taxes are paid on top of the investment fee paid for the course.
Compliance with the local tax laws is the responsibility of the client.
SINGAPORE: 18 - 19 JULY 2016
DUBAI, UAE: 15 - 16 MAY 2016
Radisson BLU Hotel, Dubai Deira Creek
Baniyas Road, P.O. Box 476, Dubai, UAE
Tel: +971 4 2057105 Fax: +971 4 2234698
Mandarin Orchard Singapore
333 Orchard Road, Singapore 238867
Tel. +65 6831 6082 or Fax. +65 6737 3130
15 - 16 MAY 2016
DUBAI, UAE
18 - 19 JULY 2016
SINGAPORE
(please tick as appropriate)VENUE & FEES
360 BSI (M) Sdn Bhd (833835-X), Level 8 Pavilion KL, 168 Jalan Bukit Bintang, 55100 Kuala Lumpur, Malaysia.©
EFFECTIVE
TECHNICAL
REPORT WRITING

4. 360 BSI Training Calendar 2016
Contact Kris at kris@360bsi.com to register or for further details. Tel: +60 16 3326 360
Event Code Type COURSE TITLE DATE - 2016 VENUE
KK-MN-SIN-130 IT
Document & Information Management, Security,
Retention & Archiving
04 - 07 Apr 2016 Singapore
KK-MN-DUB-131 Management Green Supply Chain Management 10 - 12 Apr 2016 Dubai
KK-MN-DUB-129 IT
Document & Information Management, Security,
Retention & Archiving
02 - 05 May 2016 Dubai
KK-TE-DUB-48 General Effective Technical Report Writing 15 - 16 May 2016 Dubai
KK-MN-KL-132 IT Document Management, Security & Retention 23 - 24 May 2016 Kuala Lumpur
KK-TE-SIN-44 General Effective Technical Report Writing 18 - 19 July 2016 Singapore
KK-TE-JAK-42 General Effective Technical Report Writing 31 Aug - 01 Sep 2016 Jakarta
KK-TE-KL-41 General Effective Technical Report Writing 05 - 06 Sep 2016 Kuala Lumpur
KK-MN-KL-133 IT Document Management, Security & Retention 05 - 06 Sept 2016 Kuala Lumpur
IT
Document & Information Management, Security,
Retention & Archiving
25 - 28 Sept 2016
Available for In-
house
General Effective Technical Report Writing 05 - 06 Oct 2016
Available for In-
house
General Effective Technical Report Writing 10 - 11 Oct 2016
Available for In-
house
KK-MN-KL-117/118 General Negotiating Sales Success & Customer Loyalty 10 - 13 Oct 2016 Kuala Lumpur
KK-MN-KL-119/120 General
Effective Communication, Presentation Skills &
Report Writing
10 - 13 Oct 2016 Kuala Lumpur
KK-MN-DUB-121/122 General Negotiating Sales Success & Customer Loyalty 16 - 19 Oct 2016 Dubai
KK-MN-DUB-123/124 General
Effective Communication, Presentation Skills &
Report Writing
16 - 19 Oct 2016 Dubai
IT
Document & Information Management, Security,
Retention & Archiving
16 - 19 Oct 2016
Available for In-
house
KK-TE-DOH-47 General Effective Technical Report Writing 06 - 07 Nov 2016 Doha
SV-SS-DUB-104 Safety Behavioral Based Safety (BBS) & Leadership To be confirmed 2016 Dubai
SV-SS-DUB-105 Safety Root Cause Analysis To be confirmed 2016 Dubai
SV-IT-KL-22 IT Business Continuity & Disaster Recovery Planning To be confirmed 2016 Kuala Lumpur
SV-IT-DUB-21 IT IT Information Security Management Principles To be confirmed 2016 Dubai
SV-FI-KL-11/12 Finance
Fraud Control & The COSO 2013 Framework: Improving
Internal Controls and Organizational Effectiveness
To be confirmed 2016 Kuala Lumpur
SV-MN-DUB-131 HR Effective Performance Management To be confirmed 2016 Dubai
SV-MN-DUB-132 HR Preventing Workplace Bullying To be confirmed 2016 Dubai
SV-FI-DUB-9/10 Finance
Fraud Control & The COSO 2013 Framework: Improving
Internal Controls and Organizational Effectiveness
To be confirmed 2016 Dubai
SV-IT-DUB-19 IT Project Management for IT Professionals (23 PDUs) To be confirmed 2016 Dubai
SV-SS-DUB-96 Safety Visible Safety Leadership To be confirmed 2016 Dubai
SV-SS-DUB-97 Safety
Quality, Behavior & the Bottom Line: The Human Side of
Quality Improvement
To be confirmed 2016 Dubai
SV-IT-DUB-20 IT
IT Governance: Governance & Management of
Enterprise IT
To be confirmed 2016 Dubai
Technical
Advanced Shutdown / Turnaround / Outage (STO)
Management
Dubai
Security Advanced Certificate in Security Management Kuala Lumpur
Security
Advanced Certificate in Professional Investigation &
Covert Surveillance
Dubai
Security Advanced Certificate in Field Incident Command Dubai
Management CSR Strategy & Value-creation Masterclass Dubai
HR Training ROI Masterclass Dubai
Management Effective and Efficient Warehouse Operations Dubai
Finance Effective Collection & Recovery Strategies Dubai
Other Training Courses by Affiliated Training Partners