<ul><li>团  队 合 作 </li></ul><ul><li>Work Teams:An Introduction </li></ul><ul><li>讲师 /lecture : Alan N.Date </li></ul>
<ul><li>作家 Michael Novak 在描写篮球队时说,队员们以一定的游戏形式、节奏和较高的速度运动着,我们不能只看到一个一个的球员,而应看到的是整个球队的活动。 </li></ul><ul><li>The author Micha...
<ul><li>培训目标 /Learning Objectives </li></ul><ul><li>组织中的工作团队特点 / Explain the popularity of work teams in organization </li...
<ul><li>内容 /Outline </li></ul><ul><li>什么是团队?什么是群体? / Definition:-Work teams; Work groups </li></ul><ul><li>公司团队与工作群体 / Com...
<ul><li>工作团队与工作群体比较 </li></ul><ul><li>Comparing Work Teams and Work Groups </li></ul>
<ul><li>( 图示 1/ Figure 1 ) </li></ul><ul><li>工作团队 /Work Teams  工作群体 /Work Groups </li></ul><ul><li>集体绩效  目标  信息分享 </li></u...
<ul><li>通过共同努力,实现团队协作 </li></ul><ul><li>A work team generates positive synergy through a coordinated effort   </li></ul>
北京枫华世创企业管理顾问有限公司 Beijing Topgains management Consulting Co.,Ltd. <ul><li>工作群体 /Work group   </li></ul><ul><li>群体主要是通过信息分享、...
<ul><li>工作团队 /Work Team </li></ul><ul><li>团队通过集体的协调努力工作,进行积极的协作 </li></ul><ul><li>A group that engages in collective work ...
<ul><li>传统管理的弊端 </li></ul><ul><li>Some Areas of Weakness  </li></ul><ul><li>—— Traditional Management Styles </li></ul>
<ul><li>1 、指挥与控制 / Dictatorial & Controlling </li></ul><ul><li>2 、从上而下 ( 完全或大部分 )/ Top down(Completely or mostly) </li></u...
<ul><li>团队与传统部门相比的优点 </li></ul><ul><li>Advantages:teams over traditional department </li></ul>
<ul><li>1 、灵活性 / Flexibility </li></ul><ul><li>2 、有助于对变化的环境做出反应 Responsiveness to changing environments </li></ul><ul><li>...
<ul><li>成功团队的特点 </li></ul><ul><li>Characteristics of successful work teams </li></ul>
高效团队 Effective Teams 1 、明确的目标 Clear goals 4 、 统一的 Unified commitment 5 、良好的沟通 Good communication 3 、相互信任 Mutual trust 7 、高...
<ul><li>1 、明确的目标 / Clear goals </li></ul><ul><li>—— 理解目标 / Understand goals </li></ul><ul><li>—— 相信其价值及重要性 / Believe worth...
<ul><li>2 、相关技能 / Relevant skills </li></ul><ul><li>—— 拥有技术技能 / Possess technical skills </li></ul><ul><li>—— 拥有与别人一起工作的性格...
<ul><li>3 、相互信任 / Mutual trust </li></ul><ul><li>—— 相信别人的正直、特点和能力 / Believe in integrity,character,and ability of others. ...
<ul><li>4 、共同承担 Unified commitment </li></ul><ul><li>—— 团队的认同 / Identify with team </li></ul><ul><li>—— 为团队目标奉献 / Dedicate...
<ul><li>5 、良好的沟通 / Good communication </li></ul><ul><li>—— 沟通能力(口头与非口头) / Ability to communicate(verbal and non-verbal) </...
<ul><li>6 、谈判技能 / Negotiating Skills </li></ul><ul><li>—— 面对和解决不同情问题的能力 / Ability to confront and reconcile differences </...
<ul><li>7 、高效的领导 / Effective leadership </li></ul><ul><li>—— 目标分类 / Classify goals </li></ul><ul><li>—— 提高团队成员的自信心 / Incre...
<ul><li>8 、内部支持 / Internal support </li></ul><ul><li>—— 培训、绩效评估体系、激励方案、人力资源支持 / Training,evaluative performance measuremen...
<ul><li>9 、外部支持 / External support </li></ul><ul><li>—— 配备所需资源 / Provision by management of required resources </li></ul>
<ul><li>回顾与问题讨论 </li></ul><ul><li>Review & Discussion Question </li></ul>
<ul><li>1 、如何理解团队合作在诸如美国、加拿大等这样一些高度个人主义的国家中如此迅速普及? / How do you explain the increasing popularity of work teams in the cou...
<ul><li>2 、你宁愿单独工作还是成为团队中的一员? </li></ul><ul><li>为什么? / Would you prefer to work alone or as part of a team? Why?   </li></ul>
<ul><li>3 、为什么在建设高绩效团队中,信任是如此重要? Why is trust so important to developing high-performing work teams? </li></ul>
<ul><li>4 、组织中什么时候个人单独行动,能比团队合作取得更好结果? / When might individuals,acting independently,outperform teams in an organization? ...
<ul><li>1 、分成四 ~ 五人的小组 / Break into teams of four or five </li></ul><ul><li>2 、每个团队成员加入团队后分享他 / 她人的一个成功的经验 / Each person i...
<ul><li>4 、分析以下问题的回答: </li></ul><ul><li>Team members should now analyze the shared responses. </li></ul>
<ul><li>如果有的话,团队成员在描述一个成功经验时,你发现有什么共同特征?一工人失败经验呢? </li></ul><ul><li>What common characters,if any,did you see when team me...
<ul><li>你的团队将从经验分享中获取什么来设计团队?或者来提高团队的效率? </li></ul><ul><li>What implications can your team draw from these shared experien...
<ul><li>团队建设步骤 </li></ul><ul><li>/ Stages of team development </li></ul><ul><li>激励、委派、授权 / Motivation,delegation,and empow...
<ul><li>经理如何在团队中建立信任 / How managers can build trust among team members </li></ul><ul><li>组织如何创造良好的团队成员 / How organizations...
<ul><li>经理如何激励团队 /How managers can re-invigorate teams  </li></ul><ul><li>团队与全面质量管理 /Teams and TQM </li></ul>
谢谢大家! —— Thanks !
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  1. 1. <ul><li>团 队 合 作 </li></ul><ul><li>Work Teams:An Introduction </li></ul><ul><li>讲师 /lecture : Alan N.Date </li></ul>
  2. 2. <ul><li>作家 Michael Novak 在描写篮球队时说,队员们以一定的游戏形式、节奏和较高的速度运动着,我们不能只看到一个一个的球员,而应看到的是整个球队的活动。 </li></ul><ul><li>The author Michael Novak,in writing about basketball teams,says that they move in patterns,in rhythms and at high speed.He says don’t look at one individual only,but at the team acting together. </li></ul>
  3. 3. <ul><li>培训目标 /Learning Objectives </li></ul><ul><li>组织中的工作团队特点 / Explain the popularity of work teams in organization </li></ul><ul><li>工作群体与工作团队的区别 / Contrast work groups with work teams </li></ul><ul><li>建立高绩效团队 / High-performing work teams </li></ul>
  4. 4. <ul><li>内容 /Outline </li></ul><ul><li>什么是团队?什么是群体? / Definition:-Work teams; Work groups </li></ul><ul><li>公司团队与工作群体 / Company work teams and work groups </li></ul><ul><li>成功团队特征 / Characters of successful work teams </li></ul><ul><li>演练 / Exercises </li></ul>
  5. 5. <ul><li>工作团队与工作群体比较 </li></ul><ul><li>Comparing Work Teams and Work Groups </li></ul>
  6. 6. <ul><li>( 图示 1/ Figure 1 ) </li></ul><ul><li>工作团队 /Work Teams 工作群体 /Work Groups </li></ul><ul><li>集体绩效 目标 信息分享 </li></ul><ul><li>Collective Performance Goal Share Information </li></ul><ul><li>积极的 协作 中立的(有时有负作用) </li></ul><ul><li>Positive Synergy Neutral(Sometimes Negative) </li></ul><ul><li>个人的和共同的 责任 个人的 </li></ul><ul><li>Individual and Mutual Accountability Individual </li></ul><ul><li>互补的 技巧 随机和变化的 </li></ul><ul><li>Complementary Skills Random and Varied </li></ul>
  7. 7. <ul><li>通过共同努力,实现团队协作 </li></ul><ul><li>A work team generates positive synergy through a coordinated effort </li></ul>
  8. 8. 北京枫华世创企业管理顾问有限公司 Beijing Topgains management Consulting Co.,Ltd. <ul><li>工作群体 /Work group </li></ul><ul><li>群体主要是通过信息分享、做出决策,来帮助群体成员完成他自己的本职工作。 </li></ul><ul><li>A group that interacts primarily to share information and to make decision that will help each group member perform within his or her area of responsibility. </li></ul>
  9. 9. <ul><li>工作团队 /Work Team </li></ul><ul><li>团队通过集体的协调努力工作,进行积极的协作 </li></ul><ul><li>A group that engages in collective work that requires joint effort and generates a positive synergy. </li></ul>
  10. 10. <ul><li>传统管理的弊端 </li></ul><ul><li>Some Areas of Weakness </li></ul><ul><li>—— Traditional Management Styles </li></ul>
  11. 11. <ul><li>1 、指挥与控制 / Dictatorial & Controlling </li></ul><ul><li>2 、从上而下 ( 完全或大部分 )/ Top down(Completely or mostly) </li></ul><ul><li>3 、缺少反馈机制(或无人听) / Lack of feedback mechanisms(or not listened to) </li></ul><ul><li>4 、重阶层而非能力 / Hierarchical,not meritocracy </li></ul><ul><li>5 、不恰当的解释 / Inadequate explanations </li></ul><ul><li>6 、缺少可度量的目标 / Lack of measurable goals </li></ul><ul><li>7 、模糊的时间限制 / Vague time limits </li></ul><ul><li>8 、责任与权利不对等 ( 或不充分 )/ </li></ul><ul><li>Responsibility,but(or inadequate)authority </li></ul>
  12. 12. <ul><li>团队与传统部门相比的优点 </li></ul><ul><li>Advantages:teams over traditional department </li></ul>
  13. 13. <ul><li>1 、灵活性 / Flexibility </li></ul><ul><li>2 、有助于对变化的环境做出反应 Responsiveness to changing environments </li></ul><ul><li>3 、组建、发展、重新定位以及解散速度快 Speed of assembly,deployment,refocusing,and disbandment </li></ul><ul><li>4 、工作满意 / Job satisfaction </li></ul>
  14. 14. <ul><li>成功团队的特点 </li></ul><ul><li>Characteristics of successful work teams </li></ul>
  15. 15. 高效团队 Effective Teams 1 、明确的目标 Clear goals 4 、 统一的 Unified commitment 5 、良好的沟通 Good communication 3 、相互信任 Mutual trust 7 、高效的领导 Effective leadership 9 、外部支持 External support 8 、内部支持 Internal support 6 、谈判技能 Negotiating skills 2 、相关技能 Relevant skills
  16. 16. <ul><li>1 、明确的目标 / Clear goals </li></ul><ul><li>—— 理解目标 / Understand goals </li></ul><ul><li>—— 相信其价值及重要性 / Believe worthwhile and important </li></ul>
  17. 17. <ul><li>2 、相关技能 / Relevant skills </li></ul><ul><li>—— 拥有技术技能 / Possess technical skills </li></ul><ul><li>—— 拥有与别人一起工作的性格 / Possess personal characteristics for working with others </li></ul>
  18. 18. <ul><li>3 、相互信任 / Mutual trust </li></ul><ul><li>—— 相信别人的正直、特点和能力 / Believe in integrity,character,and ability of others. </li></ul>
  19. 19. <ul><li>4 、共同承担 Unified commitment </li></ul><ul><li>—— 团队的认同 / Identify with team </li></ul><ul><li>—— 为团队目标奉献 / Dedicate to team’s goals </li></ul><ul><li>—— 为实现团队目标而心甘情愿 / Willingness to apply self to achieve goals </li></ul>
  20. 20. <ul><li>5 、良好的沟通 / Good communication </li></ul><ul><li>—— 沟通能力(口头与非口头) / Ability to communicate(verbal and non-verbal) </li></ul><ul><li>—— 反馈 / Feedback </li></ul>
  21. 21. <ul><li>6 、谈判技能 / Negotiating Skills </li></ul><ul><li>—— 面对和解决不同情问题的能力 / Ability to confront and reconcile differences </li></ul>
  22. 22. <ul><li>7 、高效的领导 / Effective leadership </li></ul><ul><li>—— 目标分类 / Classify goals </li></ul><ul><li>—— 提高团队成员的自信心 / Increase members’ self-confidence </li></ul><ul><li>—— 培养、辅导与指导者、控制者 / Coach and facilitator vs director and controller </li></ul>
  23. 23. <ul><li>8 、内部支持 / Internal support </li></ul><ul><li>—— 培训、绩效评估体系、激励方案、人力资源支持 / Training,evaluative performance measurement systems,incentive programs,and supportive human resource systems. </li></ul>
  24. 24. <ul><li>9 、外部支持 / External support </li></ul><ul><li>—— 配备所需资源 / Provision by management of required resources </li></ul>
  25. 25. <ul><li>回顾与问题讨论 </li></ul><ul><li>Review & Discussion Question </li></ul>
  26. 26. <ul><li>1 、如何理解团队合作在诸如美国、加拿大等这样一些高度个人主义的国家中如此迅速普及? / How do you explain the increasing popularity of work teams in the countries,such as the United States and Canada,whose national cultures place a high value on individualism? </li></ul>
  27. 27. <ul><li>2 、你宁愿单独工作还是成为团队中的一员? </li></ul><ul><li>为什么? / Would you prefer to work alone or as part of a team? Why? </li></ul>
  28. 28. <ul><li>3 、为什么在建设高绩效团队中,信任是如此重要? Why is trust so important to developing high-performing work teams? </li></ul>
  29. 29. <ul><li>4 、组织中什么时候个人单独行动,能比团队合作取得更好结果? / When might individuals,acting independently,outperform teams in an organization? </li></ul>
  30. 30. <ul><li>1 、分成四 ~ 五人的小组 / Break into teams of four or five </li></ul><ul><li>2 、每个团队成员加入团队后分享他 / 她人的一个成功的经验 / Each person in the team is to share a positive experience he or she has had while participating on a team. </li></ul><ul><li>3 、完成第二步后,每个团队成员分享他 / 她人的一个失败的经验 / After step 2 has completed,each person on team is to share a negative experience he or she has had while participating on a team. </li></ul>
  31. 31. <ul><li>4 、分析以下问题的回答: </li></ul><ul><li>Team members should now analyze the shared responses. </li></ul>
  32. 32. <ul><li>如果有的话,团队成员在描述一个成功经验时,你发现有什么共同特征?一工人失败经验呢? </li></ul><ul><li>What common characters,if any,did you see when team members described a positive experience?A negative experience? </li></ul>
  33. 33. <ul><li>你的团队将从经验分享中获取什么来设计团队?或者来提高团队的效率? </li></ul><ul><li>What implications can your team draw from these shared experiences for the design of team?For making teams more effective? </li></ul>
  34. 34. <ul><li>团队建设步骤 </li></ul><ul><li>/ Stages of team development </li></ul><ul><li>激励、委派、授权 / Motivation,delegation,and empowerment </li></ul><ul><li>团队类型 / Types of work teams </li></ul>
  35. 35. <ul><li>经理如何在团队中建立信任 / How managers can build trust among team members </li></ul><ul><li>组织如何创造良好的团队成员 / How organizations can create good team members players. </li></ul>
  36. 36. <ul><li>经理如何激励团队 /How managers can re-invigorate teams </li></ul><ul><li>团队与全面质量管理 /Teams and TQM </li></ul>
  37. 37. 谢谢大家! —— Thanks !
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