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Sustainable Building process
           equals
   Quality Management



    Presentation Remko Zuidema
          December 2010
Environmental challenge

In the Netherlands the building industry contributes for
approx. 5 % in the GNP, but for….
   25 % in road fright transport
   35 % in the total amount of waste
   40 % in the total energy consumption and CO2 emission
                                                    Energy use in The
                                                    Netherlands a year

                             Other energy use
                                                                              Use faze of
                                                                              housing


                                                                              Use faze of
                                                                              non-housing

                                                                     Production & transport
                                                                     building materials
                            © Copyright adamasgroep 2010                                      2
Environmental challenge
The construction industry is inefficient



10% cost of failure

less then 40%
efficiency
10% building waste on
construction sites
excessive use of materials
and volume




      <100 kg/m2                >1000 kg/m2
                             © Copyright adamasgroep 2010   3
Just three things can go wrong in
            a project….

                To late                            To expensive
Easy to =                                                                 = Easy to
check…☺       (compare 2                             (compare 2           check…☺
                data…)                                 prices…)
                                lowest price
                          for a minimum quality?
                                      or
                              maximum quality
                          for the existing budget?


                                Not good
                                                         = difficult to
                             (HELP, how to               check…
                              measure?...)

                          © Copyright adamasgroep 2010                            4
What the client formulated



                                How this was interpreted



                                     How it was designed



                                      What was executed
                                                            Communication =




© Copyright adamasgroep 2010      How that was corrected
                                                            Just missing the point?




                                      The documentation



                                        The clients needs
5
The management knows all
      about time and money…

BUT, who is guarding the integral quality?

A desperate message:
“We are the users of today,
in buildings of yesterday,
by consultants of the day before yesterday,
using methods of the middle ages
to be prepared for the problems of tomorrow!”



And what will we do tomorrow?


                        © Copyright adamasgroep 2010   6
Development process
Tenant, user
Client, owner
Design, plan, construct
Builder, constructing                                     Tenant/ user
Industry
      Subcontractor          Government              Owner

          Installer                     Proj. Managm.

                                 Contractor
                                                             Architect
                          Wholesale

                  Elements
                                        Structural eng.            Physics cons.
          Products          Authorities
Basic materials                             Install. cons.      oth. consultant

                      © Copyright adamasgroep 2010                            7
Traditional Development
   End-user




                                                            Management
Management                                  Financial &
               Integral Vision                 Technical
Program




                                                            Facility
               Needs research                Services and
              Project definition            Maintenance
     Design
Management




                                                            Construction
                                                            Management
                                            Building,
                 Esthetic &                 Construction,
                   Technical             Tests & Delivery
                    Design                   Completion


                       © Copyright adamasgroep 2010                        8
Traditional development

              End-user       5%            20%                               75%                           = Market share of
                                                                                                            100% of costs €




                                                 Contractors & Maintanance




                                                                                                            Management
Management




                                                                               Manufacturers & Suppliers
Program




                                                                                                            Facility
                       Owner/
                     Developer
     Design
Management




                                                                                                            Construction
                                                                                                            Management
                Advisors & Architects



                Agent

                         © Copyright adamasgroep 2010                                                                      9
Traditional building process

Structure

            gevel + dak
                  gevel + dak
                     Skin

                Services



               Space plan

                                            Completion

             © Copyright adamasgroep 2010                10
Variation in lifespan
Structure                          Durability
  •   Long lifespan:               50-100 years


Envelope               Durability / Sustainability
  •   Middle lifespan:             30-35 years
  •   Part of the public space
                                                                                      Schematic Section
Main Services                      Durability
  •   Middle lifespan:               20-25 years
  •   Part of structure core of the Building                                    S-S
                                                               Interior


Secondary services                 Sustainability                         M-S
  •   Middle lifespan:             10-15 years
  •   Within Floors / Facades


                                                                                           Schematic Plan
Interior                           Sustainability
  •   Short lifespan:           5-10 years
  •   Sustainable Smart Modules




                                     © Copyright adamasgroep 2010                                  11
Inhouse services anno 1960




       © Copyright adamasgroep 2010   12
Inhouse services anno 2010




       © Copyright adamasgroep 2010   13
Innovation by addition   No flexibility in concrete...




                                  © Copyright adamasgroep 2010   14
What is an innovation?
• “A successful renewal with a high value for the user”

• Productinnovation
• Procesinnovation               80

                                 70
• Supply driven                  60

  market                         50

                                 40

                                 30

                                 20

                                 10

                                  0
                                      Constructionfirms   Supply chain    Consultants       Miscelleny

                                       Total              Productinnovation             Procesinnovation




                      © Copyright adamasgroep 2010                                                         15
“The main reason why innovation doesn’t take place is not the
lack of technology, but the fear of change.”




                       © Copyright adamasgroep 2010             16
Investment vs. Exploitationcosts
               Life cycle costs or life cycle benefits?




     1                5                           50                 100 - ???
Design costs
                  Building costs
                                          Exploitation costs


                                                                  Benefits during use
Proposition:
Focus on the benefits during use (higher productivity, faster cure and
care, experience of occupants and residents, etc.) has much more
inpact than savings during construction (faster/ cheaper/ etc.).

                                   © Copyright adamasgroep 2010                     17
Industrial development
   End-user




                                                            Management
Management
               Integral Vision              Financial &
Program




                                                            Facility
               Needs research                  Technical
              Project definition             Services and
                                            Maintenance
     Design
Management




                                                            Construction
                                                            Management
                                       Building,
                                      Construction,
              Esthetic & Technical Tests & Delivery,
                      Design           Completion


                       © Copyright adamasgroep 2010                        18
Industrial development

              End-user       5%            10%          65%   = Market share of
                                                                80% of costs €




                                                               Management
Management
Program




                                                               Facility
                     Owner/
                     Developer

                    Advisers, Architects,
     Design
Management




                                                               Construction
                                                               Management
                        Contractors &
                         Maintenance



                      Manufacturers & Suppliers

                         © Copyright adamasgroep 2010                         19
Industrial building process
                    Structure


                                Skin

                                       Services
Proces Innovation




                                                         Space plan


                                                                      Completion



                                       © Copyright adamasgroep 2010                20
Lifecycle management

                        reflect
Program management                        Facility management
Vision                                              Exploitation
Ambition                                           Maintenance
Mission                                                     Use

Activities
inspire                                                   value



Plan                                         Realization
Design                                             Tests
Engineering                                     Delivery
Design management              Construction management
                       mobilize

                © Copyright adamasgroep 2010                       21
Smart Building

prof. John Habraken (1961):
“We should not try to forecast
what will happen, but try to make
provision for what cannot be
foreseen”.

   Habraken and Van Randen




                          © Copyright adamasgroep 2010   22
Level of complexity
               low                                midium                    high

 functional
               1 function                         2 -3 functions   multifunctional


  technical
               proven                                                  innovative
               technology                                             technology


  financial
               traditional                        …                    alternative

 # different
  tennents
               1 tennent                          2 tenents        More tennents



uniqueness
               already achieved                                             once


       time
               1 Year                             1-5years               10 years
                                  © Copyright adamasgroep 2010                 23
“Designing-down and …

Put the fundamental steps in this                             Context, developments
order, each step is the starting point                          (our environment)
for the next.
                                                                Vision, ambitions
In the first two steps you formulate                                 (goals)
out of the context the combined                                       Mission
shared vision, ambition and mission.                          (statement to the world)

                                                                     Activities
Two steps of the sequence to                                       (step stones)
develop the project starting point to
activities and spatial step stones.                             Program of Demands
                                                                     (patterns)
All wishes and demands will be                                      Design study
combined in the PoD!                                                 (systems)

                                                                       Building
Translate eventually these systems                                      (mass)
into the organism to develop:
A (multifunctional) built
environment!
                               © Copyright adamasgroep 2010                              24
Build from supply towards
                 demand: the Hamburgermodel
   • ‘user language’                                                          • ‘Performance language’
     • Related to user’s own                                                    • Facility or product related
       operations                                                               • WHAT: properties required to
     • WHAT is required (intended                                                 facilitate the intended use
       use)                                          Translation
     • WHY it is required (mission
       and purpose)




                                           Functional        Performance
                                               needs         requirements
DEMAND (Question)                                                                           Compare
                                                                                            & match
SUPPLY (Solution)                           Technical        Performance
                                        specifications       specifications



   • ‘Technical language’                                                     •‘
     • Related to technical solutions                Translation
     • HOW will the requirements                                              • Performance lanquage’
       been met                                                                 • Predicted and/ or measured
     • Understood by supply chain                                                 properties of the solutions
       participants                                                               offered
                                           © Copyright adamasgroep 2010                                   25
Smart Building




       © Copyright adamasgroep 2010   26
Trias of trias:
        Humana, Materia en Energetica
Hierarchy towards
sustainability


                                                                       1    2

                                                                          3
                                                                  Minimize use of un-
                                                                 sustainable resources
                                               1       2

                                                   3
                                          Minimize use of un-
               1       2                 sustainable materials

                   3
         Use spaces efficiently


                              © Copyright adamasgroep 2010                               27
“Mens sana in corpore sano”
                        ANALYSIS                >>>>>               SYNTHESIS

                    Psychological aspects                   Functional demands
                  What demands are being                    • “Image”




                                                                                   Wished situation
Given situation
                        set to the building                 • Esthetic demands
                               experience?                  • Orientation


                           Physical aspects                 Spatial demands
                  What demands are being                    • Number of m²’s
                  set to acting and moving                  • Sort of m²’s
                     of people in building?                 • Relations


                     Physiological aspects                  Technical demands
                  What demands are being                    • Strength/Stiffness
                  set to health and safety?                 • Stability
                                                            • Climate


                                     © Copyright adamasgroep 2010                                     28
Investigation scheme
Functioning work environment:
   • Spatial function profiles                                          Synthesis
• Choice of workplace concepts                                      (Wished situation)
  • m² qualifying/ quantifying

                           Spatial synergy:
                        • Organization clusters
                          • Spatial relations
                        • Communal facilities
          functional




                                                 Technical conditions:
                                             • interior climate conditions
                                              • architectural finish level
                                                   • Utilities needs


      Analysis                   financial                         Financial considerations:
                                                                      • lifecycle analysis
  (Given situation)                                                  • budget constraints
                                                                     • market conformity
                                 © Copyright adamasgroep 2010                              29
Smart Building
  Slimline Buildings                                  Wingvloer




Leidingvloer                                               FlexCasco




                       © Copyright adamasgroep 2010                    30
human behavior & technology
              should be linked
                          Purpose of                                Outcome of
                          intervention                              intervention
                         Human oriented-process-
                         approach
            Humans           Organization processes
                                                                      Satisfied



                             Organization structures
          Technology                                                 Taking action
                        Technical-structure oriented-
                        approach



Environmental psychology is the discipline assessing the mutual influence of
the (built en natural) surroundings and human behavior.
Example: How become humans more productive/ more satisfied in their werk/ living/ environment?

                                     © Copyright adamasgroep 2010                                31
Success formula in development


       C x V x P = S²

    Communication        Visualisation       Participation       Sustainability   Support basis

To get to a result that is Sustainable (future outlook) and where the good Support basis exist,
we apply this formula in the process.

•Communication. Users are informed (set up communication plan)
•Visualization. Voor ‘non professionals’ it is sometimes difficult to assess multidimensional
presentations. With the use of (3D) drawings, mood boards, images etc. future plans or
propositions will become better assessable.
•Participation. We take interactive workshops with commissioners, owners en/of users.
                                  © Copyright adamasgroep 2010                                    32
Price is just the tip of the iceberg

                   Reduce
                   purchase                                     Purchase
                   price                                          price



                                            Inventory                          Maintanance
  Minimalize       Reduce                     costs              Energy
  Total Costs of   Running                                        use
  Operation        costs
                                                    Lifespan                    Waste of
                                                                                packaging

                                                     Reintegrating                      Recyclebility
                   Reduce                            non-workers
                   operating
                   costs                                                        Effectiveness
                                                              Efficiency

                                                                           Guarantees

The difference to be seen under water!

                               © Copyright adamasgroep 2010                                             33
Changing form push to pull!




        © Copyright adamasgroep 2010   34
…. And the answer is….:
         Future-proof housing
• Demand-driven, people-oriented
• Use is the starting point for Plan, Building and Maintanance
• Sustainability
   – Comfort
   – Flexible/ Adaptable
   – Energy / Environment
• From building lifespan point of view:
   – Construction in long term lifespan
   – Built-in/-on is more quickly adaptable



                       © Copyright adamasgroep 2010          35
Platforms and Partnerships




        © Copyright adamasgroep 2010   36
New business cases arive

• Lease contracts on Skin, Services and Interior lead towards
  new feasibility studies of technical and financial institutions
• Find new balance between investment and revenues by
  creating parallel costs and income
• Easier and direct re/up cycling because of remaining
  building relation of manufacturer after construction
                                                          Accomplishment
         Investment                                            Value
       Exploitation cost                                    Productivity




                           © Copyright adamasgroep 2010                    37
Are you part of the past?

     “It is not the strongest species that
     survive nor the most intelligent ones,
     But those that react the best to
     change.”

     Charles Darwin, 1835


Or are you joining us to the future?

                © Copyright adamasgroep 2010   38
Learning prossess to smart and
          sustainable building:

•   Sustainability and economy go hand-in-hand
•   Value development in Lifecycle of use                       +€
•   Innovation requires active participation of suppliers in the (technical)
    design faze
•   Integrated technologies for integrated solutions
•   Unbundling of building partners during project realization

•   Set the clear and distinctive difference between law driven minimum
    en ambition level
•   Process management is service to the project, not just to the
    commissioner

                            © Copyright adamasgroep 2010                   39
More questions?




       © Copyright adamasgroep 2010   40
www.adamasgroup.com
      www.slimbouwen.nl
      www.activehouse.org

           Mail for information?
     remko.zuidema@adamasgroep.nl



Amsterdam - Arnhem – Nieuwerkerk a/d IJssel


             © Copyright adamasgroep 2010     41

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Future of BuildingCycle organisation English

  • 1. Sustainable Building process equals Quality Management Presentation Remko Zuidema December 2010
  • 2. Environmental challenge In the Netherlands the building industry contributes for approx. 5 % in the GNP, but for…. 25 % in road fright transport 35 % in the total amount of waste 40 % in the total energy consumption and CO2 emission Energy use in The Netherlands a year Other energy use Use faze of housing Use faze of non-housing Production & transport building materials © Copyright adamasgroep 2010 2
  • 3. Environmental challenge The construction industry is inefficient 10% cost of failure less then 40% efficiency 10% building waste on construction sites excessive use of materials and volume <100 kg/m2 >1000 kg/m2 © Copyright adamasgroep 2010 3
  • 4. Just three things can go wrong in a project…. To late To expensive Easy to = = Easy to check…☺ (compare 2 (compare 2 check…☺ data…) prices…) lowest price for a minimum quality? or maximum quality for the existing budget? Not good = difficult to (HELP, how to check… measure?...) © Copyright adamasgroep 2010 4
  • 5. What the client formulated How this was interpreted How it was designed What was executed Communication = © Copyright adamasgroep 2010 How that was corrected Just missing the point? The documentation The clients needs 5
  • 6. The management knows all about time and money… BUT, who is guarding the integral quality? A desperate message: “We are the users of today, in buildings of yesterday, by consultants of the day before yesterday, using methods of the middle ages to be prepared for the problems of tomorrow!” And what will we do tomorrow? © Copyright adamasgroep 2010 6
  • 7. Development process Tenant, user Client, owner Design, plan, construct Builder, constructing Tenant/ user Industry Subcontractor Government Owner Installer Proj. Managm. Contractor Architect Wholesale Elements Structural eng. Physics cons. Products Authorities Basic materials Install. cons. oth. consultant © Copyright adamasgroep 2010 7
  • 8. Traditional Development End-user Management Management Financial & Integral Vision Technical Program Facility Needs research Services and Project definition Maintenance Design Management Construction Management Building, Esthetic & Construction, Technical Tests & Delivery Design Completion © Copyright adamasgroep 2010 8
  • 9. Traditional development End-user 5% 20% 75% = Market share of 100% of costs € Contractors & Maintanance Management Management Manufacturers & Suppliers Program Facility Owner/ Developer Design Management Construction Management Advisors & Architects Agent © Copyright adamasgroep 2010 9
  • 10. Traditional building process Structure gevel + dak gevel + dak Skin Services Space plan Completion © Copyright adamasgroep 2010 10
  • 11. Variation in lifespan Structure Durability • Long lifespan: 50-100 years Envelope Durability / Sustainability • Middle lifespan: 30-35 years • Part of the public space Schematic Section Main Services Durability • Middle lifespan: 20-25 years • Part of structure core of the Building S-S Interior Secondary services Sustainability M-S • Middle lifespan: 10-15 years • Within Floors / Facades Schematic Plan Interior Sustainability • Short lifespan: 5-10 years • Sustainable Smart Modules © Copyright adamasgroep 2010 11
  • 12. Inhouse services anno 1960 © Copyright adamasgroep 2010 12
  • 13. Inhouse services anno 2010 © Copyright adamasgroep 2010 13
  • 14. Innovation by addition No flexibility in concrete... © Copyright adamasgroep 2010 14
  • 15. What is an innovation? • “A successful renewal with a high value for the user” • Productinnovation • Procesinnovation 80 70 • Supply driven 60 market 50 40 30 20 10 0 Constructionfirms Supply chain Consultants Miscelleny Total Productinnovation Procesinnovation © Copyright adamasgroep 2010 15
  • 16. “The main reason why innovation doesn’t take place is not the lack of technology, but the fear of change.” © Copyright adamasgroep 2010 16
  • 17. Investment vs. Exploitationcosts Life cycle costs or life cycle benefits? 1 5 50 100 - ??? Design costs Building costs Exploitation costs Benefits during use Proposition: Focus on the benefits during use (higher productivity, faster cure and care, experience of occupants and residents, etc.) has much more inpact than savings during construction (faster/ cheaper/ etc.). © Copyright adamasgroep 2010 17
  • 18. Industrial development End-user Management Management Integral Vision Financial & Program Facility Needs research Technical Project definition Services and Maintenance Design Management Construction Management Building, Construction, Esthetic & Technical Tests & Delivery, Design Completion © Copyright adamasgroep 2010 18
  • 19. Industrial development End-user 5% 10% 65% = Market share of 80% of costs € Management Management Program Facility Owner/ Developer Advisers, Architects, Design Management Construction Management Contractors & Maintenance Manufacturers & Suppliers © Copyright adamasgroep 2010 19
  • 20. Industrial building process Structure Skin Services Proces Innovation Space plan Completion © Copyright adamasgroep 2010 20
  • 21. Lifecycle management reflect Program management Facility management Vision Exploitation Ambition Maintenance Mission Use Activities inspire value Plan Realization Design Tests Engineering Delivery Design management Construction management mobilize © Copyright adamasgroep 2010 21
  • 22. Smart Building prof. John Habraken (1961): “We should not try to forecast what will happen, but try to make provision for what cannot be foreseen”. Habraken and Van Randen © Copyright adamasgroep 2010 22
  • 23. Level of complexity low midium high functional 1 function 2 -3 functions multifunctional technical proven innovative technology technology financial traditional … alternative # different tennents 1 tennent 2 tenents More tennents uniqueness already achieved once time 1 Year 1-5years 10 years © Copyright adamasgroep 2010 23
  • 24. “Designing-down and … Put the fundamental steps in this Context, developments order, each step is the starting point (our environment) for the next. Vision, ambitions In the first two steps you formulate (goals) out of the context the combined Mission shared vision, ambition and mission. (statement to the world) Activities Two steps of the sequence to (step stones) develop the project starting point to activities and spatial step stones. Program of Demands (patterns) All wishes and demands will be Design study combined in the PoD! (systems) Building Translate eventually these systems (mass) into the organism to develop: A (multifunctional) built environment! © Copyright adamasgroep 2010 24
  • 25. Build from supply towards demand: the Hamburgermodel • ‘user language’ • ‘Performance language’ • Related to user’s own • Facility or product related operations • WHAT: properties required to • WHAT is required (intended facilitate the intended use use) Translation • WHY it is required (mission and purpose) Functional Performance needs requirements DEMAND (Question) Compare & match SUPPLY (Solution) Technical Performance specifications specifications • ‘Technical language’ •‘ • Related to technical solutions Translation • HOW will the requirements • Performance lanquage’ been met • Predicted and/ or measured • Understood by supply chain properties of the solutions participants offered © Copyright adamasgroep 2010 25
  • 26. Smart Building © Copyright adamasgroep 2010 26
  • 27. Trias of trias: Humana, Materia en Energetica Hierarchy towards sustainability 1 2 3 Minimize use of un- sustainable resources 1 2 3 Minimize use of un- 1 2 sustainable materials 3 Use spaces efficiently © Copyright adamasgroep 2010 27
  • 28. “Mens sana in corpore sano” ANALYSIS >>>>> SYNTHESIS Psychological aspects Functional demands What demands are being • “Image” Wished situation Given situation set to the building • Esthetic demands experience? • Orientation Physical aspects Spatial demands What demands are being • Number of m²’s set to acting and moving • Sort of m²’s of people in building? • Relations Physiological aspects Technical demands What demands are being • Strength/Stiffness set to health and safety? • Stability • Climate © Copyright adamasgroep 2010 28
  • 29. Investigation scheme Functioning work environment: • Spatial function profiles Synthesis • Choice of workplace concepts (Wished situation) • m² qualifying/ quantifying Spatial synergy: • Organization clusters • Spatial relations • Communal facilities functional Technical conditions: • interior climate conditions • architectural finish level • Utilities needs Analysis financial Financial considerations: • lifecycle analysis (Given situation) • budget constraints • market conformity © Copyright adamasgroep 2010 29
  • 30. Smart Building Slimline Buildings Wingvloer Leidingvloer FlexCasco © Copyright adamasgroep 2010 30
  • 31. human behavior & technology should be linked Purpose of Outcome of intervention intervention Human oriented-process- approach Humans Organization processes Satisfied Organization structures Technology Taking action Technical-structure oriented- approach Environmental psychology is the discipline assessing the mutual influence of the (built en natural) surroundings and human behavior. Example: How become humans more productive/ more satisfied in their werk/ living/ environment? © Copyright adamasgroep 2010 31
  • 32. Success formula in development C x V x P = S² Communication Visualisation Participation Sustainability Support basis To get to a result that is Sustainable (future outlook) and where the good Support basis exist, we apply this formula in the process. •Communication. Users are informed (set up communication plan) •Visualization. Voor ‘non professionals’ it is sometimes difficult to assess multidimensional presentations. With the use of (3D) drawings, mood boards, images etc. future plans or propositions will become better assessable. •Participation. We take interactive workshops with commissioners, owners en/of users. © Copyright adamasgroep 2010 32
  • 33. Price is just the tip of the iceberg Reduce purchase Purchase price price Inventory Maintanance Minimalize Reduce costs Energy Total Costs of Running use Operation costs Lifespan Waste of packaging Reintegrating Recyclebility Reduce non-workers operating costs Effectiveness Efficiency Guarantees The difference to be seen under water! © Copyright adamasgroep 2010 33
  • 34. Changing form push to pull! © Copyright adamasgroep 2010 34
  • 35. …. And the answer is….: Future-proof housing • Demand-driven, people-oriented • Use is the starting point for Plan, Building and Maintanance • Sustainability – Comfort – Flexible/ Adaptable – Energy / Environment • From building lifespan point of view: – Construction in long term lifespan – Built-in/-on is more quickly adaptable © Copyright adamasgroep 2010 35
  • 36. Platforms and Partnerships © Copyright adamasgroep 2010 36
  • 37. New business cases arive • Lease contracts on Skin, Services and Interior lead towards new feasibility studies of technical and financial institutions • Find new balance between investment and revenues by creating parallel costs and income • Easier and direct re/up cycling because of remaining building relation of manufacturer after construction Accomplishment Investment Value Exploitation cost Productivity © Copyright adamasgroep 2010 37
  • 38. Are you part of the past? “It is not the strongest species that survive nor the most intelligent ones, But those that react the best to change.” Charles Darwin, 1835 Or are you joining us to the future? © Copyright adamasgroep 2010 38
  • 39. Learning prossess to smart and sustainable building: • Sustainability and economy go hand-in-hand • Value development in Lifecycle of use +€ • Innovation requires active participation of suppliers in the (technical) design faze • Integrated technologies for integrated solutions • Unbundling of building partners during project realization • Set the clear and distinctive difference between law driven minimum en ambition level • Process management is service to the project, not just to the commissioner © Copyright adamasgroep 2010 39
  • 40. More questions? © Copyright adamasgroep 2010 40
  • 41. www.adamasgroup.com www.slimbouwen.nl www.activehouse.org Mail for information? remko.zuidema@adamasgroep.nl Amsterdam - Arnhem – Nieuwerkerk a/d IJssel © Copyright adamasgroep 2010 41