Extracts from a workshop at GOVIS 2007 (www.govis.org.nz)
This one-day intensive workshop taught attendees how to incorporate user goals and agency needs into the web design process.
Workshop presenters: Zef Fugaz, Bob Medcalf, Elyssa Timmer
Feedback from the workshop attendees:
http://www.zefamedia.com/usability/feedback-from-power-to-the-people/
8. Personas in the UCD Process User Research & Task Analysis Information Architecture & Interaction Design Prototyping Usability Testing Visual Design Build Test ANALYSIS DESIGN IMPLEMENTATION CONCEPTUAL MODEL
9. The ‘POV Persona’ who they are what they do contextual needs site features usage environ-ment attributes & general needs
10.
11. POV Personas in 4 Stages Explore (Who Are Your Users?) Research People Model Your Persona(s) Utilise Your Persona(s) 1 2 3 4
38. POV Personas - Task Analysis Use persona POV to model flowcharts showing complex scenarios. E.g. website registration Flow charts can be used to identify core screens for prototype development. Task flows can be used as a collaborative tool to clarify requirements and refine the designs.
43. POV Personas – Tagging Metadata Element Element Definition Possible Attributes (Default is underlined ) Topic The topic of the content of the resource or keywords related to the resource that might be used by customers when performing a search (e.g. alternative spellings, acronyms). Examples: Administration, Communication, Government, Law, Money, People, Projects, Property, Publications, Research, Risk & Insurance, Safety, Security, Technology, Travel, Other Note: No default – user must make a selection. Transport Mode Identifies the transport type associated with the resource Air, Land, Sea, Rail, Multimodal, All Origin Resources can be identified by the government department concerned Ministry of Transport , Transit New Zealand, Land Transport New Zealand, Maritime Safety Authority, Civil Aviation Authority, Aviation Security Service of New Zealand, New Zealand Police, Ministers Offices, Transport Accident Investigation Commission, Ontrack, Other Govt, Non-Government Ministerial Portfolio Resources can be identified by a ministerial department Minister of Transport , Associate Minister of Transport, Minister for Transport Safety, Other
44. Question| What is this? iPod MP3 Music Shuffle Portable Device Digital Player
45. Question | What is this? Radio Funky Retro Appliance Transistor
47. How BIG is your persona? several hours about a week several weeks Interview 5 users Basic personas Brainstorm with user/usage experts Interview 20+ users Advanced personas
57. Conceptual Models in the UCD Process User Research & Task Analysis Information Architecture & Interaction Design Prototyping Usability Testing Visual Design Build Test ANALYSIS DESIGN IMPLEMENTATION CONCEPTUAL MODEL
62. Conceptual Model | Biz Scenario Doug has been an independent plumber and gasfitter for the past year following on from his apprenticeship. He’s managed to finally gain enough regular contacts to think about getting a firmer understanding of developing better business principles. Doug wants to hire a part time employee. He visits biz get information on the steps required to employ someone.
80. User Centred Design Process User Research & Task Analysis Information Architecture & Interaction Design Prototyping Usability Testing Visual Design Build Test ANALYSIS DESIGN IMPLEMENTATION CONCEPTUAL MODEL
90. HIGH FIDELITY Observe 20 users over several rounds. Deliver in-depth report detailing findings, quick fixes and long term solutions. LOW FIDIELITY Observe 5 users. One round of testing. Deliver a short report of recommendations. AD-HOC Grab somebody who has little knowledge of your project Observational User Testing An hour Several days Several weeks
91. Observational User Testing Overview Plan Identify Participants Prepare Observe Report PRE-TEST TEST POST-TEST Analysis