Introduction to Protocol and Etiquette

5. [A diplomatic]
“protocol is therefore about
building relationships and
facilitating positive outcomes
for the parties involved.”
“Courtesy, Respect and Professionalism
are most important components of a
diplomatic protocol”
-Tomasz Orłowski

6. "Protocol is commonly described as
a set
of international courtesy rules.
• These well-established and time-honoured
rules have made it easier for nations and
people to live and work together."
According to Dr. P.M. Forni (International
Association of Protocol Officers)

7. What is the diplomatic protocol?
• The Macquarie Dictionary
defines
it as “the customs and
regulations dealing with the
ceremonies and etiquette of the
diplomatic corps.”

8. Diplomatic Protocol
Personal diplomacy
• attitude
• manners
• self-presentation
• dressing code
• speaking culture
• social etiquette
• faux pas (embarrassing social mistake or
blunder-confuse way)

9. Corporate diplomacy
• communication (verbal, non-verbal, written…)
• cross-cultural etiquette
• ethical issues
• team-building

10. Ceremonials and social events
• event logistics (meeting, conference, meal,
reception, signing ceremony…)
• seating plans and order of precedence
• forms of addresses and titles
• VIP treatment
• social graces

11. Protocol in ceremonies
The protocol also specifies :
• the methods, scope, behavior and etiquette
and establishes rules on official and personal
correspondence
• uniforms everything that provides each place
and respect that match his official position
and determined different political and
administrative authorities and by society.

12. • Protocols are also in place at
such things as formal collaring,
or training workshops, where
certain codes of conduct are
expected, and should be
adhered to by everyone.
• Etiquette is like a set of
protocols or rules for social
situations.
PROTOCOL and ETIQUETTE

13. Protocol and Etiquette
• though related to good manners - are really what many
people associate with our lifestyle, and many scene
people place great importance on both.
Protocol is defined as: A code of correct conduct (official
behavior)
:The system of rules and acceptable behavior
used at official ceremonies and occasions.
Etiquette is defined as:
• conventional requirements as to social behavior.
• the set of rules or customs which control accepted
behavior in particular social groups or social situations

14. Protocol
according to John R. Wood, Jean Serres (1971)
• Protocol codifies and puts into practice the rules of
ceremonial and supervises their application.
• Etymologically, protocol' designated, in Byzantine
diplomacy, the first part of the solemn written
documents wherein the participants were
enumerated.
• It now means the rules according to which the
principles of ceremonial in each country are
applied by the official authorities.

15. Protocol allows freedom of action
to everyone in his day-to-day
affairs and regulates the activities
of the national authorities
(government, parliaments and
administrations), as well as of
foreign authorities in official
positions attached to governments
(diplomats, consuls, international
officials and foreign missions,
temporary or permanent), and
private persons not belonging to
these various categories.

16. Protocol also inculcates method, restraint,
poise and decorum for, in addition to ordering
the conduct of public ceremonies, it lays down
rules for the exchange of official and private
correspondence, manner of dress;
everything, in fact, to ensure that each person
receives the position and respect to which his
office entitles him and which are recognized by
other political and administrative authorities and
by society itself.

17. ETIQUETTE
Etiquette from French étiquette ‘list of ceremonial
observances of a court’, also ‘label, etiquette’, from Old French
estiquette
• is defined as: conventional requirements
as to social behavior, the set of rules or
customs which or customs which control
accepted behavior in particular social
groups or social situations
• Extending courtesy to everyone in the
virtue of politeness
• Saying the right thing, correct and proper
timing.
• Polite conversation is a character

18. Empowering yourself through good
manners
Etiquette: is simply using common sense and
making others feel comfortable — something
you should be doing on a daily basis. Extending
everyday courtesies when you`re out and
about.

19. • Giving and receiving compliments
• Presenting yourself positively, dress grooming and
more
• Striking a pose with the correct body language and
posture
• Handling awkward or unexpected situations with grace
• Dressing properly for any occasion
• Power of courtesy

20. THANK YOU!