This document provides an audit course report on professional ethics and etiquette submitted for a third year computer engineering course. It begins with an acknowledgment thanking those who provided guidance during the course. The introduction defines ethics and etiquette. The objectives of professional ethics and etiquette are outlined. The scope of study for ethics and etiquette is explained, covering moral, social, religious, and political spheres for ethics and types of etiquette. A literature review discusses the importance and evolution of etiquette. The conclusion emphasizes that professional ethics express the values of a profession and etiquette produces a respectful work environment. References are provided.

1. Amrutvahini College Of Engineering, Sangamner
Department of Computer Engineering
AY 2021-22
A
Audit Course Report On
“Professional Ethics And Etiquette”
Submitted for the course of Third Year Computer Engineering
By
Londhe Vishal Somnath
Under Guidance of
Prof. P. D. WALUNJ

2. ACKNOWLEDGEMENT
Achievement is finding out what you have been doing and what you have to do. The
higher is submit, the harder is climb. The goal was fixed and I began with the
determined resolved and put in a caseless sustained hard work. Greater the challenge,
greater was my determination and it guided me to overcome all difficulties. It has
been rightly said that we are built on the shoulders of others. For everything I have
achieved, the credit goes to who had really help us to complete this Audit Course
and for the timely guidance and infrastructure. Before we proceed any further, we
would like to thank all those who have helped me in all the way through. To start
with I thank to my guide prof. P. D. Walunj for his guidance, care and support,
which he offered whenever I needed it the most. I would also like to take this
opportunity to thank to Audit Course Coordinator prof. P. D. Walunj and our
respected Head of Department prof. R. L. Paikrao I also thankful to Honorable
Principal Dr. M. A. Venkatesh sir for his encouragement and support.

3. Contents
Acknowledgement
1. Introduction
2. Objectives
2.1 Objectives of Professional Ethics
2.2 Objectives of Etiquette
3. Scope of Study
3.1 Ethics
3.2 Etiquette
4.Literature Review
5.Conclusion
6.References

4. 1.INRODUCTION:
Ethics is a branch of philosophy that addresses the concepts of right and wrong or
good and evil. Ethics can also be called moral philosophy. Morality means usually
a more practical approach to ethics, for example questions about the right and wrong
in actions. Adjectives “moral” and “ethical” can be used fairly synonymously.
Applied ethics addresses practical, everyday issues. It is usually normative and thus
aims to find the best possible answers to questions like: “Is this act or policy right or
wrong?” Of course, life is often so complicated that simple answers cannot be
provided. Then applied ethics can serve as a tool for clarifying the issue and for
helping decision-making and account for these decisions even if there is no absolute
right answer to be found.
Professional ethics provides us means to solve certain ethical problems related to a
certain profession, in this case, health care. Professional ethics is usually presented
as guidelines and rules, but it can be demanding to apply these to complex situations,
that call for sensitivity to circumstances and the individuals in question. Thus,
professional ethics cannot be only about abiding by the rules, but constant awareness
to the rights and needs of the clients or patients, and critical thinking in the cross-
fire of ethics, rules, conventions and difficulties of social interaction.
etiquette, system of rules and conventions that regulate social and professional
behaviour. In any social unit there are accepted rules of behaviour upheld and
enforced by legal codes; there are also norms of behaviour mandated by custom and
enforced by group pressure. An offender faces no formal trial or sentence
for breach of etiquette; the penalty lies in the disapproval of other members of the
group. Regardless of its level of material culture, any highly stratified society will
possess an etiquette in which every person knows the behaviour expected from him
toward others and from others toward himself.
The royal court was the natural home of etiquette, because it centered upon a
monarch around whom niceties of behaviour spread in expanding circles. The author
of Beowulf, writing of Anglo-Saxon society, describes Wealhtheow the queen,
“mindful of etiquette,” carrying the goblet first to the king, then to the courtiers, in
a clearly defined order of precedence.

5. The Middle Ages was a golden period for Western etiquette, since the feudal system
was strictly stratified. Jean Froissart in his Chronicle speaks of the Black Prince
waiting at table upon the captive king John of France, after the Battle of Poitiers.
In Britain standards of conduct were greatly affected by the publication in the 16th
century of certain Italian works known as courtesy books. Probably the most
influential of these was Baldassare Castiglione’s Il Libro del fortepiano (1528; The
Book of Courtesy, 1561). Further elaborations by English authorities—e.g., Richard
Brathwaite’s The English Gentleman and Description of a Good Wife—arrived
in colonial America with passengers of the “Mayflower.” These British imports
were soon followed by such indigenous products as the manual for parents
entitled School of Good Manners (attributed to Eleazar Moody, 1715).
The late 18th and early 19th centuries showed another great flowering of etiquette
in Britain when exquisites like Beau Nash and Beau Brummell imposed their whims
as rules upon polite society; even the Prince Regent would not leave his waistcoat
unbuttoned to a greater degree than Brummell prescribed. In the late 19th and early
20th centuries those in the upper strata of society regarded the observance of the
most trivial demands of etiquette as at once a diversion and, for the women, an
occupation. More and more elaborate rituals were designed to create a sense of
exclusiveness for the initiates and to keep the unworthy, ignorant of them, at a
distance.
By mid-20th century, however, concern about polite conduct was no
longer confined to a social elite. Good manners for ordinary people in everyday
situations were set forth in the United States by two prominent and influential
arbiters of taste, Emily Post and Amy Vanderbilt. Drawing on her own wide
experience in social, political, and diplomatic situations, no less a personage
than Eleanor Roosevelt published her own typically practical Book of Common-
Sense Etiquette (1962).

6. 2.OBJECTIVES:
2.1 The prime objectives of the Professional Ethics are as follows:
1. Moral awareness (proficiency in recognizing moral problems in engineering like
plagiarism and patenting)
2. Convincing moral reasoning (comprehending, assessing different views)
3. Moral coherence (forming consistent viewpoints based on facts)
4. Moral imagination (searching beyond obvious the alternative responses to issues
and being receptive to creative solutions)
5. Moral communication, to express and support one‘s views to others.
2.2 Objectives of the Etiquette are as follows:
1. Learn the principles of proper etiquette and demonstrate good manners.
2. Understand the impact of first impressions (appearance, body language, &
nonverbal communication).
3. Interpret nuances of behavior to improve interpersonal “soft” skills.
4. Comprehend the importance of positive attitude, diplomacy, and demeanor.
5. Use appropriate language to speak and write with an effective tone of voice.
6. Define professional dress, business casual, grooming, and inappropriate dress for
the workplace.
7. Understand appropriate workplace behavior and rules of privacy and property.
8. Manage conflict, build teamwork, develop leadership skills, and resolve problems
with positive solutions.

7. 3.SCOPE OF STUDY:
3.1 Ethics:
The scope of ethics includes its own subject-matter. Ethics is a normative science
that deals with moral ideals or good in the nature of our conduct. As a science of
morality, it does not enquire into the origin of human conduct but emphasizes on the
contents and various problems of moral consciousness like motives, intentions,
voluntary actions and so on.
Thus, ethics is a guide book of moral rule. Human beings are endowed with a
distinctive faculty of pure reason. They possess a conscience which is different from
consciousness. Aristotle called man a ‘social animal’. It means to have a human
interference to stay in the state of sociability. And their contradictory instincts of
survival and domination constantly push him to confront the dilemma of selfishness
and selflessness. Thus, ethics has been a tool for moral excellence of the person to
establish an amicable relation with others for present and future. Whenever there is
operation of human conduct there may be problems for ethics. These spheres may
be broadly divided into four ways:
a) Moral
b) Social
c) Religious
d) Political
a) In moral sphere:
Ethics seeks to undertake a critical study of the various ideals that have been
advocated by different thinkers from time to time. It accounted for various virtues
and vices lived by men in relation to their dealing with others. It has been held that
a life of virtue can bring about the good for the individuals as well as for the society
- that virtue accounted man will also be a good citizen. The life of virtue is also
called a life of reason. Thus, virtue and reason has been the main concerns of the
moralists. The state of moral progress is possible only when this unity is fully
manifested in the conduct of its members.

8. b) In Social sphere:
As we know in every society there are institutions, customs and conventions. But
with the passage of time, they exert undesirable influence on the minds of the people.
Ethics give us a moral insight and points out how they are to be reformed. As 9 the
family is another social institution which has to play role in the moralization of the
child. It is also susceptible to various prejudices; it may adversely affect the minds
of its members. Instead of promoting the healthy moral traditions and practices, it
may deviate the minds of its individuals. Ethics is a great aid to deal with all such
issues of moral and immoral influences, prejudices and practices in affecting the
social aspect of man. The idea of value is the basic concept of ethics.
c) In Religious sphere:
It primarily is concerned with the problems as the existence of God, immortality of
the soul, religious consciousness etc. The Indian ethics has been treated as a religious
discipline to attain salvation (Moksha). Even in the west certain thinkers like Kant,
and Spinoza, understood ethics to be a practical discipline, through which human
life carries in its essential existence. Religious influences are subject to the already
set moral and spiritual principles. Religion and morality are deeply related to each
other. Morality encourages finer values and virtues in the field of religion. It is thus
of great help in purifying the dogmatism of religion.
d) Political Consideration:
A moral conduct is concerned for political considerations. All political
considerations ultimately are judged by the moral ideals as aspirations of the people.
The institutions like Democracy, Fascism, and Communism etc. have to be subjected
to the rule of law and ethics must have an upper hand. After all, human personality
would be reflected through an ethical way of life.
3.2 Etiquette:
Etiquette is defined as formal rules and manners that are considered sacred and
acceptable in society. These have been established by convention for a very long
time and are followed diligently in both professional and social settings.
Etiquette refers to the guiding principle that dictates what our behavior and manners
should be in society. It proves an asset because it tells you in explicit terms about
what it considers to be logical and rational. It is the etiquette that draws a different

9. line between people with good manners and people who behave irresponsibly
everywhere.
Etiquette and manners go hand in hand. You will also find several etiquette books
like etiquette for a lady, etiquette for kids, list of manners and etiquette, the
importance of etiquette, and etiquette rules to help you in your task of learning things
related to it
Types of etiquette:
Some of the important types of etiquettes in society are as follows-
1. Social etiquette
One of the most important etiquettes is social etiquette as it informs
an individual about the norms and behavior that society considers acceptable.
2. Meeting etiquette
This type of etiquette informs individuals about the styles one should give preference
to while attending meetings, seminars, and events.
3. Wedding etiquette
Yes, there are wedding etiquettes in place that inform individuals that one should
not be late, should behave sensibly, and do not drink too much at weddings.
4. Corporate etiquette
This type of etiquette informs individuals about how an individual should behave at
his workplace and maintain dignity.
5. Bathroom etiquette
This type of etiquette refers to the rules that an individual should follow if he is using
public or office toilets.

10. 6. Business etiquette
This type of etiquette acts as a guiding force to the professionals and helps them in
conducting business deals in an ethical and effective manner.
7. Eating etiquette
This type of etiquette informs individuals about the rules and regulations regarding
their eating habits.
Do not speak when the mouth is full, thank the person serving your food, do not
leave the table until everyone has finished eating, etc. are some important eating
etiquettes.
8. Telephone etiquette
This type of etiquette informs individuals about how they should behave on the
telephone. How to interact with others, not putting someone on hold for a long time,
greeting the other person, and keeping your tone and pitch at the perfect level are
basic telephone etiquettes one should always follow.

11. 4. LITERATURE REVIEW:
Importance of etiquette as well as its very practical meaning has evolved through a
long course of time. In different countries and cultures, different parameters of
etiquette and behaviour have been set as far as the context of building social
relationships is concerned. In older days (for instance, in Medieval Europe or
Victorian England), etiquette meant the way one must present oneself and interact
with others. He or she was supposed to be demure, polite, and show exceptional
manners typical to a gentleman or a fair lady. In fact, rules of etiquette used to be
strongly enforced particularly among the noble people and royal families. (Hitchings
2013; Tinsley and Woloshin 1974)
Similar concepts were cultivated in 19th and 20th century America too. However,
now etiquette was not being associated exclusively with the ruling class.
Implications of and practices related to proper etiquette were now evolving in a more
complex societal context after the industrial revolution. Hence, scholars like Post
(1922) focused on the issue of honing proper etiquette from a much wider
framework. Post (1922) has meticulously explained the complexities of society and
patterns of desired behaviors therein. Accordingly, to her:
“Preaching is all very well in a text-book, schoolroom or pulpit, but it has no place
in society. Society is supposed to be a pleasant place; telling people disagreeable
things to their faces or behind their backs is not a pleasant occupation.” (Post 1922,
pp. 56-57)
Post (1922) also noticed that etiquette was to be given distinct importance not only
in the general context of society but also in more specific human activities like
business and politics. And in most business and political situations, one of the key
principles of etiquette is that an individual must not appear to be odd or misfit.
According to Penndel (2013), “Manners now seem to be about fitting into crowd
rather than standing out from it.”
Contextually, a business enterprise may be practically looked at from diverse points
of view in different cultures. However, the fact that there are some common
expectations regarding the relations between a business enterprise and the society at
large cannot be negated; and the concept of corporate social responsibility (CSR)
appears to best address this largely socio-economic issue (Schwartz 2011).
Further in this milieu, Schwartz (2011) states that in conducting CSR productively,
optimum business communication is crucial. Experts like Bovee and Thill (2011)

12. hold that importance of proper business communication is directly proportional to
the chances of entrepreneurial success. Contextually, several scholars (e.g. Cardon
and Scott 2003; tensely and Woloshin 1974, etc.) hold that proper manners are
decisive in establishing meaningful business communication. According to Guffey
and Loewy (2012, p. 336), appropriate business etiquettes “promote positive
workplace conversations, both in the office and at work-related social functions”,
which is crucial in effective business communication.

13. 5. CONCLUSION:
Professional ethics express what a professional society is about. They are an
emblem to focus on, to support, to identify with and to advocate for. Our Code
expresses who we are, what we do, and shows how our profession functions for the
good of all.
Although ethics is a word with multiple connotations, what professional ethics are
about is sociological. Professional ethics are always a matter of work and who is
qualified to perform what task for which clients. Professional ethics should
ultimately be for the benefit of those who are served by those who labor in
professional occupations. Our Code reflects our profession’s relationships with the
larger society and, it is anticipated, the present update will be officially adopted by
our affiliated professional organizations and state affiliates.
While etiquettes are significant as they produce a professional and equally
respectful environment. They also help to improve the interaction that makes
workplace services a creative place. People feel satisfied when they are respected.
Good and clear interaction also helps them to understand their goals and share their
ideas as well. Finally, the respect of etiquette makes you more civilized and create a
pleasant workplace surrounding for all other.

14. 6. REFERENCES:
-Ubenstein. S (2010), Professional Ethics Report, Advancing Science, serving,
society
- Davis R. and Walton E (2007), College of Commerce and Industry, school of
Accountancy Clemson University, SC, USA
-Vontz K, Clerc (2007), Code of ethics, Nebraska professional practices
commission, state of Nebraska
-Campbell. E, Thiessen. D (2010), Perspectives on the Ethical Bases of Moral
Agency in Teaching, university Toronto Canada, Information Eric
-Pring, Richard (2001). Education as a moral practice, Journal of Moral Education,
Vol. 30, No. 2. pp. 101 to 112.
-Carr, David (2000). Professional and ethics in teaching. First publishing, Routledge,
London