1. SUNIL THAKUR
Mobile: +919958058373  E-Mail: thakur.sunil57@gmail.com
Seeking assignments in DEPLOYMENT, Delivery and Production Support with a growth
oriented organization
Team Leader with strong analytical & organizational abilities
AN OVERVIEW
 Qualified B.E. with specialization in Computer Science & Engineering with 8+ years of experience in
Software Application Development, Testing, Support– IVR.
 Certification in PROJECT MANAGEMENT from IIT DELHI in collaboration with IACT GLOBAL (Aug.2011).
 Presently associated with TCS as Associate Consultant.
 Proficient in leading teams for entire software development operations involving requirement gathering,
development of functional specifications, design & development, testing, de-bugging,
documentation and co-ordination with customer.
 Deft at gathering & mapping the requirements, custom designing solutions & troubleshooting for complex software &
application problems.
 Adroit in conducting manual testing to effectuate improvement in products; planning & building effective test
environments with useful test data.
 Impressive, fast track career driven by challenges and a desire to be successful in all endeavours.
 Good communication & interpersonal skills with abilities in resolving complex software issues.
Special Mentions:
 Recipient of Outstanding Performer Award from Spanco Ltd., for the significant contribution towards
MTNL-UCC and Srinagar Dial-100 Projects.
 Efficiently designed, developed and implemented complete IVR for MTNL-UCC (Delhi); C.B.S.E. in
MTNL
 Provided training to the MTNL IT team.
SKILL SET
Functional:
 Managing requirement gathering, system analysis and finalisation of technical / functional specifications.
 Designing, developing, testing, troubleshooting and debugging of IVR applications.
 Fixing the issues of the application; coordinating in smooth implementation and testing of application at client location.
 Ensuring delivery of module on given time deadline.
 Providing post-implementation, application maintenance and enhancement support to the client with regard to the
product / software application.
 Cooperating & communicating with other team members for efficient management work.
 Providing technical guidance / support to the project team; giving trainings to Junior Engineers on IVR.
 Identifying documents related to components and maintaining detailed study of the same as per the product changes.
 Training, developing & mentoring team by setting higher expectations and initiating individual member
accountability.
 Evaluating performance of team against the set targets, doing need based promotion planning and providing
valuable feedback for improvement.
Technical:
 Windows (2000 & 2003)
 SQL Server 2000
 VC++ (MFC)
 Nortel BCM-400
 Dialogic Telephonic Cards
 Block Model
 APS & Router
 ACD
 CTI
 Crystal Reports
PROFESSIONAL EXPERIENCE
Since April’13: TCS

2. Growth Path:
April’13-Jun’15: Assistant Consultant
July’15-Till Date: Associate Consultant
Project Overview:
Client : Citi Bank (CTI, Production Support)
Duration : April’13- Till Date
Environment : BFS
Synopsis : The project aimed to Support Firefly application, which transfer user data to Eclipse application.
Deliverables :
 Analysis all the incidents coming in Firefly from all the region and support Firefly and other application.
 Coordinating with client for gathering business requirements.
 Testing with Client and business.
March’12-March’13: A-IT Software Services (Singapore)
Growth Path:
Mar’12-Mar’13: Software Consultant
Project Overview:
Client : Citi Bank (CTI, Production Support)
Duration : March’12- March’13
Environment : BFS
Synopsis : The project aimed to Support Firefly application, which transfer user data to Eclipse application.
Deliverables :
 Analysis all the incidents coming in Firefly from all the region and support Firefly and other application.
 Coordinating with client for gathering business requirements.
 Testing with Client and business.
Jun’05-March’12: Spanco Limited
Growth Path:
Jun’05-May’07 Software Engineer
Jun’07-Mar’12 Senior Software Engineer
Project Overview:
Client : MTNL, Delhi and Mumbai (BSAS (Broadband Support Automation System))
Duration : Dec’08- Till Date
Environment : OSS/BSS Team Size: 4
Synopsis : The project aimed at development of BSAS using Motive products. It included understanding Motive
(Alcatel-Lucent) products for BSAS as well as educating MTNL team about the same.
Deliverables :
 Supervising a team of 3 members for the development process
 Coordinating with client for gathering business requirements.
 Testing of the software solution; conducting software test on different operating system with different service packs.
Client : BSNL, Patna
Duration : Mar’08-Nov’08
Environment Windows (2000 & 2003), Dialogic Telephonic Cards, Block Model and SQL Server 2000
Synopsis : The project dealt with design, development and implementation of IVR applications used by BSNL
(Patna) in Call Center.
Deliverables :
 Designing and developing complete IVR application; implementing the same in BSNL for all processes.

3. Client : IRCTC
Duration : Oct’07- Feb’08
Environment : Windows2000 and Nortel BCM-400
Synopsis : The project was based on implementing IVR application used by the IRCTC to give information
pertaining to refund status and rule of cancellation.
Deliverables :
 Implementing the IVR.
Client : J&K Police and Rajasthan Police (Dial 100 Project for Srinagar and Jammu Police and
Kota Police)
Duration : Jun’07-Sep’07
Environment : Windows (2003 & 2000), APS, Router, CTI, SQL Server 2000 and Crystal Reports
Team Size : 2 Members
Synopsis : It was a joint project with ROLTA. In this, the location of the caller dialling 100 was traced; the
whereabouts of the caller were made available to the nearest available PCR van of that area.
The features of this application comprised of:
 CT Connect Server is responsible for call monitoring.
 Call route to agent.
 Providing ROLTA application Caller-ID; recording communication between agent and customer.
Deliverables :
 Implementing CTI and Voice logger.
Client : Sparsh, Gurgaon
Duration : Dec’06-May’07
Environment : Windows (2000 & 2003), Dialogic Telephonic Cards, Block Model and SQL Server 2000
Synopsis : The project work involved support of IVR applications used by the BSNL (Gurgaon).
Deliverables :
 Managing complete design & development of IVR applications.
Client : MTNL, Delhi
Duration : Nov’05-Nov’06
Environment : Windows (2000 & 2003), Dialogic Telephonic Cards, Block Model and SQL Server 2000
Synopsis : The project was about design, development and implementation of IVR applications used by MTNL
(Delhi) in UCC (Unified Call Center).
Deliverables :
 Implementing the unified IVR in MTNL for all processes.
 Maintaining complete IVR design & development.
Others:
 Client: MTNL (Delhi) - Design, development and implementation of IVR applications which made available the C.B.S.E
results on IVR.
 Client: Rotary Club - Design, development and implementing of IVR applications for rotary club which play all weekly
meetings and seminars.
Notable Attainments:
 Recipient of Outstanding Performer Award – 2007.

4. Jun’03-May’05: NEI Technologies, Mumbai as Software Engineer
Project Overview:
Title : LPG Booking Service:
Client : BPCL, HPCL and IOCL
Duration : Jun’03-May’04 Team: 5 members
Environment : Windows (2000 & XP), Brooktrout Telephony Cards, VC++ and SQL Server 2000
Synopsis : The system was developed for the customized needs of a big Gas Company. The system
automatically responded to the incoming calls. It also provided the facility of gas booking and gas
booking status enquiry. The application assisted in informing the corresponding distributor about
there respective bookings. It helped to keep the centralized management.
Deliverables :
 Analysing the existing code and change in flow as per client requirement.
 Generating grammar using Nuance; rendering support to all other offices.
Title : IVRS for ClubHP HelpLine
Client : HPCL
Duration : May’04-May’05 Team Size: 4 members
Environment : Windows (2000 & XP), Brooktrout Telephony Cards, VC++ and SQL Server 2000
Synopsis : This IVRS was implemented for ClubHP Help line. The helpline customer can register their
complaints against the HP Petrol pump. IVRS will ask the consumer his/her name, area, petrol
pump name and will record his complaint in his/her voice. The application will forward the
complaint to corresponding Area Sales Manager/Regional Manager based to escalation scheme.
Deliverables :
 Assessing the existing code and change in flow as per client requirement.
ACADEMIA & CREDENTIALS
2003 Bachelors of Engineering - Computer Science & Engineering from Rajiv Gandhi Proudyogiki
Vishwavidyalaya, M.P.
PERSONAL DOSSIER
Date of Birth : 28
th
March, 1977
Address : 1/10277-C, Gali No.1, West Gorakh Park, Shahdara, New Delhi-110032