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It’s about people,     not devices...        UX London Workshop – April 2011         http://www.flickr.com/photos/svensonsa...
remember                  these...http://www.flickr.com/photos/lonelyfox/4815935744
times have                         changedce n’est pas un phone
this was ‘portable’...                                                                           <10 years...             ...
Your mobile phone hasmore computing power than        all of NASA in 1969.          http://www.flickr.com/photos/43533334@N...
NASA put a man on the moon.          http://history.nasa.gov/ap11ann/kippsphotos/apollo.html
...We put a bird into pigs.            – @moskovich        http://www.flickr.com/photos/denisdervisevic/4568726847
over 100 million                                                                          iPhones sold*                   ...
but...
6.8 billion   number of people on the planet... *2010 estimates put the population over 6.8 billion inhabitants...
77%          number of people with a mobile deviceor 5.3 billion at the end of 2010 – U.N. Telecommunications Agency, http...
2.015% have an iPhone...?percentage of world population – source: Wolfram Alpha
an iPhone...   an iPhone...                  an iPhone...                                   which brings us to...an iPhone...
diversity
let’s play a little game
aSan Francisco       the most popular smartphone brand...
aSan Francisco                         2                          1                       3                but, smartphone...
bLondon       the most popular smartphone brand...
bLondon                         2                   1                       3         but, smartphone penetration is only ...
cBerlin       the most popular smartphone brand...
cBerlin                   1           2           3         but, smartphone penetration is only 29%...
...get the idea?
Other                      7%               HTC               8%                                      Nokia        Motorol...
smartphonesGlobal smartphone penetration is only 23%...    http://www.visionmobile.com/blog/2011/04/100-million-club-2h10/
cJakarta       the most popular smartphone brand...
cJakarta       1                       2   3              or similar devices...
"The future is already here– it’s just not evenly distributed."                                    – William Gibson  major...
...why all this diversity?   (and why it’s likely to stick around)
old world...
unique+ new platforms...     expect a few more!
+ many new ideas...     expect many more!
= endless possibilities
...confusing, no?http://www.flickr.com/photos/29707865@N05/2780508266
free platforms+ low cost components= a perfect storm                    http://www.flickr.com/photos/deks/697297227
and a lot of disruption...          http://www.flickr.com/photos/oskay/3300199882
a free operating system (Android)  dual core ARM 9 @ 416MHz2G GSM/EDGE  2.8” QVGA resistive touch screen  2MP camera  GPS+...
yet again                                however, things may change...                                                    ...
the feature phone of today isthe smartphone from two years ago...                       http://www.flickr.com/photos/tanj/4...
Diversity is a reality and will likely persist,causing us to decide which platforms                    breakout #1(and con...
context
things used to be quite simple...
public space                                                    distractions                  limited aention            ...
inconsistent    limited                       networks     baery life                                          limited   ...
envir                  onme                      n   t                              focused user                          ...
most of this is still true, except...
environment      focused user                                                        reliable                             ...
1hr train ride   focused user                                                  privacy            reliable          networ...
comfy                                       chair                            privacy                           one handrel...
behaviour is changing, because devices are changing...
what was once targeted                                      to specific activities        business                         ...
a big screen... web browser      +                               is now a highly customisable application    layer        ...
camera           a big screen...                             work                       communication                     ...
so what we call ‘mobile context’ is increasingly hard to pin down
placing an inventory orderplaying Bejeweled            updating Facebook                                     mobile contex...
mobile context            booking a last minute trip to New York                         $ git clone ...browsing Flickr   ...
writing the next chapter in her novel         buying a home...         flirting with her husband                        mob...
while the traditional ‘short-activity-or-distraction’                 context is still valid
80% use mobile during                                                        miscellaneous downtimeSource: Compete quarter...
76% use mobile while waiting                                                        in queues or for appointmentsSource: C...
mobile is also increasingly being combined             with other activities
62% use their mobile while                                                            watching television...Source: Compet...
69% use mobile for                                                        point of sale researchSource: Compete quarterly ...
mobile is also used                        to time shift...59%            ...and follow upsometimes      on the PCvisit a ...
34%visit a site on                  and follow-up                   on mobilethe PC                                  Sourc...
...facilitating completion                                               of much larger tasks“The most expensive item sold...
“The largest purchase on the M&S mobileweb site last Christmas was two sofascosting over £3000 ($5000) “ src: Marketing We...
some services are even enabling users     to “blur the boundaries between         the past, present and future”           ...
“   ...[Flirtomatic is] like time travel flirting...                                          http://www.flickr.com/photos/r...
breakout #2What defines context when designingfor connected devices?Is it the device itself (e.g. a tablet, asmartphone, an...
interaction
a few mobile myths...      http://www.flickr.com/photos/frenchy/3375938488
myth                                                ...most device have touch screens                                     ...
there is still lots of diversity...The first 100 Android devices
back key                                                        some element of indirect                                  ...
feature phone diversity                                    touch                                   screen tiny            ...
touch phones              tablets                                                                netbook                  ...
netbook                 laptop                                            tablet                                          ...
is this the interaction                                                                                              you p...
http://www.thinkgeek.com/electronics/retro-gaming/e762/
http://www.flickr.com/photos/mattedgar/3724116027
do design for the platform...http://dl.google.com/googleio/2010/android-android-ui-design-patterns.pdf
gestures are oftenplatform specific...            http://lukew.com/touch
and while some are intuitive...             http://www.flickr.com/photos/williambrawley/4314746893
others require                         clear cues and practice...http://lukew.com/touch
“...problem is that gestures are like 21st centurycommand lines. You need to know them to use them.– @kateho              ...
“...anything you can show and touchcan be a UI...there are no standardsand no expectations.- Don Norman, Gestural interfac...
1995 all over again
visibility(perceived affordances)       http://www.flickr.com/photos/gcfairch/4114504140/
mental models
...gesture or dance move?
feedbackhttp://www.flickr.com/photos/mwichary/2615519568
consistency
non-destructive operations
scalabilityhttp://www.flickr.com/photos/craigmurphy/4611017675
hijacking native                                   browser gestures...          touchStarttouchCancel            touchMove...
breakout #3How far can we take the naturalinterface?Do we foresee a day where allinteractions will be performed throughtou...
the web
...why even talk about     the mobile web?      http://www.flickr.com/photos/adactio/932798536
“The most profound technologies are thosethat disappear. They weave themselvesinto the fabric of everyday life until they ...
the web is the common thread        across most devices...
1.3 billionalready use the mobile internet
85%              of new handsets will include                                 a web browser by 2011Source: Tomi Ahonen Con...
so people reach for the webusing whatever device makes sense            to them at that time...
“   It is somewhat slow but it    definitely works, in fact my teen    daughter uses hers constantly...    among other thin...
but it doesn’t alljust happen here...    http://www.flickr.com/photos/diloz/5023417436
people use the mobile web                         across all brands...source comScore MobiLens                           h...
...and types of devicessource comScore MobiLens                                http://www.flickr.com/photos/pictfactory/279...
mobile is the only                                                                                               access po...
“            With current growth rates, Web access by people               on the move — via laptops and smart mobile devi...
proxy                             browser                 there are more than 60 lots ofversions                          ...
...a growing number of                                 them are based on WebKit                      most S40     as of v6...
but there is still lotsof fragmentation... http://www.flickr.com/photos/wwworks/2472230611
the number of mobile optimised       sites is hard to estimate...                  http://www.flickr.com/photos/idletype/43...
often separate mobile                                                                 site(s) are created...http://www.ali...
...many contain onlya subset of the desktop web
can result in lots of redirectsbroken links, and exclusion...             http://www.flickr.com/photos/arhadetruit/4428714535
others may opt for a more                         responsive design... http://colly.comone url for everyone = One Web
...or use web technologies to   mimic native experiences
veryon the web people have different expectations...                          ...app or web site?                          ...
“If I can’t see your awesomeweb site...it’s not really thatawesome is it?”                                       access ha...
breakout #4Native apps are (for better or worse)tied to specific platforms and devices.Should the web be different?Does acce...
tomorrow
What do we know about the future?
technology will disappear       http://www.flickr.com/photos/shannonkringen/4482487843
“For kids like my 13 year-old, theboundaries between the internetand life are so porous as to bemeaningless. “Comment on t...
interfaces will be more natural              http://www.flickr.com/photos/carbonnyc/4213684953
mental models will change         http://www.flickr.com/photos/marcoarment/2035853550
often wonderfula few mistakes will be made                   http://www.flickr.com/photos/hazelwood09/3918982930
the world will be faster        http://www.flickr.com/photos/kimtaro/324573453
with greater expectations         http://www.flickr.com/photos/ubo_pakes/4472188820
and a little magichttp://www.flickr.com/photos/orinrobertjohn/194302673
http://speirs.org/blog/2011/4/1/stop-lying.htmlThis is the world we are living in and we can either lie to ourselves about...
...what don’t we know?    http://www.flickr.com/photos/perfectoinsecto/4871175954
...will it add meaning?     http://www.flickr.com/photos/wonderlane/5333152421
...will it bring us closer together?                  http://www.flickr.com/photos/wwworks/3156948184
...will we all participate equally?                  http://www.flickr.com/photos/goincase/4647893507
...and how will it make us feel?               http://www.flickr.com/photos/mckeyhan/3356570061
breakout #5Many of us will have an opportunityto shape the devices, behaviours,and experiences of tomorrow.What will we ch...
thank youhello@yiibu.com                  http://www.flickr.com/photos/tinou/453593446
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is this the interaction you It's about people, not devices...

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is this the interaction you planned for? iPad 2 magnets are apparently strong enough to ‘natively’ do this! plan (and test) for diversity in form factor and behaviour...http://www.flickr.com/photos/mattedgar/3724116027 http://tumblr.topherhulett.com/post/3902283232/i-know-you-were-wondering-yes-the-magnets-in

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