A fictional project proposal and feasibility analysis to implement a new customer service management system. Includes work created using MS Visio on page 18.

1. Gold Group Office Supplies
Gold Group Office Supplies
-California
2008
May 14
th
Gold Group
Office
Supplies
G.I.I.T.S Implementation
Phase and Final Report
Seth Breedlove, Dung Nguyen & Agnieszka
Patykowska ISYS 363_11
08
Gold Group ISYS 363
Group Leader – Seth Breedlove
Team Members – Dung Nguyen & Agnieszka Patykowska Page 1

2. Gold Group Office Supplies 2008
Table of Contents
1. Executive overview Pg. 3
2. Initial Proposal Pg. 4
3. Feasibility Study Pg. 6
4. Application Design Pg. 15
5. Prototyping/Data Definitions Pg. 21
6. Project Summary Pg. 22
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Gold Group ISYS 363
Group Leader – Seth Breedlove
Team Members – Dung Nguyen & Agnieszka Patykowska

3. Gold Group Office Supplies 2008
Executive Overview
Database Overview:
Gold Group Information Technology Division is pleased to present a fully functional
prototype of G.I.I.T.S. The department has been successful in implementing all of its
goals as originally planned, including all necessary inputs and forms as described in the
initial proposal.
G.I.I.T.S is now able to provide the integration between customer service, employee
sales, inventory management and vendor management that Gold Group previously did
not have. Now with real time communication between the sales floor, warehouse and
vendors, just in time inventory has eliminated back orders and unable to fill orders as
well as excess inventory. G.I.I.T.S also alerts sales reps to the amount of inventory that
has been allotted to customers and are not available for sale to provide better customer
service and warehouse management. Service agents are now able to track customer
orders in real time with shippers in order to provide customers with real time
information and are better able to respond to any issues.
Employees at all levels are able to add new customers, products and suppliers with easy
to use forms. Managers are now easily able to create up to the moment reports to
accurately ascertain which products are selling, agent sales and predict when new
inventory will be arriving. With real time reporting, managers are also able to spot top
selling agents and produce market analysis reports.
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Gold Group ISYS 363
Group Leader – Seth Breedlove
Team Members – Dung Nguyen & Agnieszka Patykowska

4. Gold Group Office Supplies 2008
Implementation:
Employee and vendor training is on target to meet the June16th, 2008 deadline and is
ahead of schedule to be phased into the warehouse as described in the feasibility study.
At this time they system will work side by side with the legacy system to observe for
potential bugs and employee training and usage issues. After a three-week run, this
implementation phase will be analyzed before being phased into the stores on August
18th, 2008.
Gold Group Leader ISYS 363 – 11
Initial Proposal
Gold Group Office Supplies is growing at an average rate of 20% per year. It has become
vital that the management of our vendors, inventories, sales and customers increase in
efficiency. To meet these demands, it is important to implement an information system
that can grow with our current rate of growth. This system shall be referred to as Gold’s
Inventory Information Tracking System, or G.I.I.T.S.
OBJECTIVE
In 2006, Gold Group Office Supplies’ revenues have exceeded $2,000,000 per year.
Our targeted revenue is $5,000,000 by 2011. By December 2008, our goal is to have
implemented and trained staff and vendors on a G.I.I.T.S.
SCOPE OF SERVICES
System Requirements
The application should be web based to provide the best mobility possible.
The application should be provided, updated and maintained by an outside vendor, to
avoid development and maintenance cost.
The system is required to provide the following services.
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Gold Group ISYS 363
Group Leader – Seth Breedlove
Team Members – Dung Nguyen & Agnieszka Patykowska

5. Gold Group Office Supplies 2008
A. Vendor Management
B. Purchase order generation
C. Track inventory/purchases in real time.
D. Track orders and status.
E. Track Receiving
F. Manage Inventory both by individual store and company wide
G. Input and manage customer sells.
H. Shipping
I. Track Shipping in real time
J. Manage customer information
K. Re-order inventory using Just In Time inventory
L. Track sales quantities and dollar amounts by sales associate.
M. Produce reports.
Conversion and Post-Conversion Support
A. Training to be provided for both staff and vendors.
B. Information System Vendor to provide 24-hour support.
BENEFITS
When this system is implemented, Gold Group Office Furniture will be able to reduce
inventory cost, reduce excess inventory, reduce inventory loss, provide more efficient
and effective customer service and provide better tracking of costs and employee sales in
real time.
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Gold Group ISYS 363
Group Leader – Seth Breedlove
Team Members – Dung Nguyen & Agnieszka Patykowska

6. Gold Group Office Supplies 2008
Gold Group Office Furniture will have the capacity to accept larger orders and obtain
new and larger customers.
SOFTWARE COSTS AND PROFESSIONAL FEES
Feasibility Study & Planning phase to be outlined by March 20th, 2008
CLOSING
With G.I.I.T.S. Gold Group Office Supplies will be able to meet its future goals, and have the flexibility to meet market
demands and remain competitive in the global market place.
Feasibility Study
Executive Summary
Gold Group Office Supplies’ current system is fragmented due to aging legacy systems
that are unable to integrate with other internal and external databases. This system has
hindered the company’s capacity to serve its growing customer base. A new system,
Gold Inventory Information Tracking System, also known as G.I.I.T.S. has been
proposed as a system that will enable real time tracking of inventory and sales by
integrating our internal systems and linking those systems with outside vendor’s
tracking information systems such as UPS to minimize Gold Groups development and
maintenance cost.
Gold Inventory Information Tracking system can be designed and implemented within a
six-month period at an estimated total cost of $29,590 or 1.47% of total revenue.
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Gold Group ISYS 363
Group Leader – Seth Breedlove
Team Members – Dung Nguyen & Agnieszka Patykowska

7. Gold Group Office Supplies 2008
Updates, maintenance and 24-hour customer support will be supplied by Smart Systems
Inc. for a monthly fee of $750.
It is the recommendation of the Gold Group Information Technology Division that the
Gold Inventory Information Tracking System be approved.
1. The challenges faced in implementing this plan are:
a. Designing user-friendly software, including appropriate data inputs, fields,
outputs and reports.
b. Transferring data from legacy systems into the new system.
c. Networking with vendor systems, including shipping suppliers.
d. Ensuring companies current work stations, personal computers and lap
tops meet hardware and software requirements and to implement
upgrades or replace them as necessary.
e. Training Gold Group Employees and Vendors.
f. Initial testing.
g. Implementation phases of G.I.I.T.S.
h. Maintain current level of customer service during implementation of
G.I.I.T.S.
2. Proposed System
a. Description of the System
The application should be web based to provide the best mobility possible.
The application will be designed with a partnership with Smart Systems Inc. to
avoid development and maintenance cost.
The system is required to provide the following services:
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Gold Group ISYS 363
Group Leader – Seth Breedlove
Team Members – Dung Nguyen & Agnieszka Patykowska

8. Gold Group Office Supplies 2008
• Vendor Management
• Purchase order generation
• Track inventory/purchases in real time
• Track orders and status
• Track Receiving
• Manage Inventory both by individual store and company wide
• Input and manage customer sells.
• Track Shipping in real time
• Manage customer information
• Re-order inventory using Just In Time inventory
• Track sales quantities and dollar amounts by sales associate
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Gold Group ISYS 363
Group Leader – Seth Breedlove
Team Members – Dung Nguyen & Agnieszka Patykowska

9. Gold Group Office Supplies 2008
3. Organizational Reports
G.I.I.T.S will have the capacity to produce reports that are invaluable at every level of
the corporation.
Inventory Reports – G.I.I.T.S will provide warehouse managers with the information
needed to track inventory, plan storage, manage staffing needs, prevent losses and
communicate with vendors and other company departments in a more effective and
efficient manner. Managers will have the ability to locate and ship inventory to stores
and ship to consumers as needed.
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Gold Group ISYS 363
Group Leader – Seth Breedlove
Team Members – Dung Nguyen & Agnieszka Patykowska

10. Gold Group Office Supplies 2008
Name: Inventory Report Type: Daily User: Buyer Type of Information: Operational
Product In Stock Re-Order At
Chairs 2000 685
Pens 8000 537
Desks 3000 630
Lamps 9000 706
Note pads 4000 593
Staples 10000 515
Magnets 3600 491
Caculators 8000 486
Folders 4400 1046
Printer Paper 5000 402
Sales Reports – Managers and executives will be able to access sales reports on a daily
basis. Sales reports outputs will be flexible to analysis the performance of a single store
or the company as a whole.
Name: Sales Report – Seattle Division Frequency: Monthly User: Manager Type of
information: Operational/Tactical
Year Ending 12/31/06
Product Revenue Commission % Commision Paid
Chairs $523,132.00 1.50% $7,846.98
Pens $388,349.00 3.00% $11,650.47
Desks $393,452.00 1.50% $5,901.78
Lamps $2,282,400.00 3.00% $68,472.00
Note pads $371,933.00 2.00% $7,438.66
Staples $1,113,561.00 4.00% $44,542.44
Magnets $255,096.00 2.00% $5,101.92
Caculators $603,568.00 3.00% $18,107.04
Folders $1,720,388.00 2.50% $43,009.70
Printer Paper $402,880.00 3.50% $14,100.80
Sales Subtotal $8,054,759.00 Commision Subtotal $226,171.79
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Gold Group ISYS 363
Group Leader – Seth Breedlove
Team Members – Dung Nguyen & Agnieszka Patykowska

11. Gold Group Office Supplies 2008
Trend Analysis – Executives will be able to view monthly reports to analysis internal and
market trends market trends.
Name: Market Analysis Frequency: Monthly User: CEO Type of Information: Strategic
Planning
Payroll – Department Managers and Human resources will be able to produce
commission reports on a monthly basis to assist in measuring employee performance
and compensation.
Name: Commissions Frequency: Monthly User: Store Managers/Human Resources
Type: Human Resources
Employee Display Name ID # 2007 Commisions
Joe Rios 38032 $13,882.75
Charles Manatt 36222 $13,811.00
Buzz Holtzman 32214 $13,427.00
Hilda Solis 12353 $13,180.25
Jessica Rodriguez 30998 $13,165.25
Linda Devries 69326 $12,416.25
Richard DuBois 74032 $12,254.75
Mark Pryor 84387 $12,254.50
Alfie Hamilton 37111 $11,993.50
Ed Pastor 97957 $11,542.50
Mike Thompson 93834 $11,686.00
Howard Kline 14030 $11,528.50
Jack Smith 58476 $10,930.50
Samuel Forrest 34323 $10,930.50
Dennis Cardoza 97387 $10,703.50
Ramona Martinez 48326 $10,051.00
Douglass Veneer 85433 $16,243.50
Patty Higgins 48326 $10,051.00
Joe Reed 21271 $9,376.75
Regina Walker 48862 $8,957.00
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Gold Group ISYS 363
Group Leader – Seth Breedlove
Team Members – Dung Nguyen & Agnieszka Patykowska

12. Gold Group Office Supplies 2008
4. Advantages and Disadvantages of the Proposed System
There are many strategic advantages of the proposed system. Gold Group Office
Supplies will be able to reduce inventory cost, reduce excess inventory, reduce inventory
loss, provide more efficient and effective customer service and provide better tracking of
costs and employee sales in real time. Gold Group Office Supplies will have the capacity
to accept larger orders and obtain new and larger customers. G.I.I.T.S. bring positive
changes to the way company functions through reengineering of the inventory system,
bringing down company-wide cost and providing a stronger competitive edge in the
market place.
Some disadvantages while implementing the new system would include the time it will
take to properly train our staff on the new system, including payment of overtime to
maintain the current customer service level. Other potential obstacles are the co-
operation with vendor’s and shippers. To counter act these obstacles, Gold Group will
consult and contract with the software developer Smart Systems Inc. Smart Systems is
the major software developer used by the majority of our vendors. Smart Systems is an
expert in web-based applications that integrate vendor, inventory, customer service and
tracking services and in addition offers continued maintenance and 24-hour support. By
using compatible systems with our vendors and shippers, Gold Group will be able to
help our stakeholders reduce their costs and establish alliances and affiliate programs.
c. Software, Training and Administrative Costs.
SOFTWARE: G.I.I.T.S
SOFTWARE COSTS
Library Multi-Record Including Report Master $1565
General Ledger $750
Accounts Payable $980
Import Master $695
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Group Leader – Seth Breedlove
Team Members – Dung Nguyen & Agnieszka Patykowska

13. Gold Group Office Supplies 2008
Total Software Cost $3990
PROFESSIONAL SERVICES COSTS
Hourly Fee $90
Total Estimated Hours 80
Total Professional Services Cost $7200.00
ITEMIZED TASK LIST AND ASSOCIATED HOURS
Task Hours
Installation Plan 9
1. Identify responsibilities
2. Establish schedule
3. Select conversion date
Installation of Software 16
1. Install G.I.I.T.S modules on network
2. Set terminal ID's and preferences
3. Set printers and defaults
4. Establish security
Implementation of Modules 9
1. Establish parameter and master files
2. GL, AP, and custom financial statements
Training: All Modules and Backup - 115 Employees & Vendors 50
1. Document Procedures
2. Demonstrate hands-on entry reporting
Total Employee Payroll & Vendor Training Cost $18,400.00
Conversion 9
1. Define conversion tasks and methods
Build Import from Outside Vendor’s & Shipping Companies 36
Coordinate Bridge to/from Gold Group, Smart Systems and vendors’ 18
software.
1. Meet with neighborhood group to establish coordination
specifications.
2. Meet with representatives from outside vendor’s and shippers to
establish responsibilities
Total Hours 147
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Group Leader – Seth Breedlove
Team Members – Dung Nguyen & Agnieszka Patykowska

14. Gold Group Office Supplies 2008
d. Space Requirements
G.I.I.T.S will be a web based application, maintained and serviced by Smart Systems
Inc. No additional space requirements are forecasted.
g. Computer Software Requirements
Technical Feasibility:
- All inventories will have an Electronic Product Code (EPC) tag, which allow the
system keep track of incoming and outgoing inventories as widely used by our
suppliers.
- Software requirements: Software to be developed in partnership with Smart
Systems Inc. Software Requirements includes MS Word, Access, Excel and
Dreamweaver.
- Hardware requirements: RFID EPC Tag Label Printers, RFID EPC Readers and
handheld RFID EPC Readers
Operation Feasibility:
- Parallel conversion will be applied in departmental increments.
5. Project Schedule
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Gold Group ISYS 363
Group Leader – Seth Breedlove
Team Members – Dung Nguyen & Agnieszka Patykowska

15. Gold Group Office Supplies 2008
The technology division will be using various software components available to it.
Microsoft Excel, Access, Project and other components of Microsoft Office to generate
financial outputs, to design customers’ database to keep track of their records and
transactions. Dreamweaver will be used to design the website interface. The department
then links all these outputs so reports will be available online for customers and
vendors. Beta testing will occur before any employee or vendor training and then tested
again before implementation.
6. Final Recommendation
The implementation of the new system G.I.I.T.S. will be able to be implemented at a
minimal one-time cost of 1.47 % of our current revenue, and is expected to reduce future
cost and increase operating income by 6.8% within the following year. With the
partnership of Smart Systems Inc., the proposed system will require less labor, time and
expense than propriety software. It is the recommendation of the Gold Group
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Group Leader – Seth Breedlove
Team Members – Dung Nguyen & Agnieszka Patykowska

16. Gold Group Office Supplies 2008
Information Technology Division that the Gold Inventory Information Tracking System
be approved.
Application Design
Tables
Customer List Table: The customer list table lists all the customers by name
and customer code, provide phone, and address information.
The Invoice List: Provides general information such as invoice number and
the customer.
The Invoice Detail Table: The Invoice list provides the list of invoices by
invoice number and provides the names of the customers, location,
product order, and date of order, ship date, status, and total amount.
Sales Agent List Table: The Sales Agent’s table provides the name of the
sales agent, the department they work in, the product name, product,
title and description, total sales and invoice numbers. A separate table
has also been made to store information for previous commissions
earned.
Invoice Table: The Invoice table provides the details of each invoice with the
customer and product information. It also provides the order shipping
details and the sales agent’s information.
Product List Table: Provides a list of products, codes, limited description,
price and the vendors.
Product Table: The product table shows detailed information about the
product, such as the product code, vendor, price, tax, total cost and
whether the item is in stock or needs to be ordered.
Warehouse Table: Provides information about products that are available in
the warehouse, vendors, and orders, re-order levels and estimated
time of arrival. Also provides information about freight shippers.
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Group Leader – Seth Breedlove
Team Members – Dung Nguyen & Agnieszka Patykowska

17. Gold Group Office Supplies 2008
Vendor Detail Table: Provides detailed information about the vendor and
contact information.
Inputs
Field Name Description Source Use
Customer &
Address Location of Customers & Vendors Communication, Billing, Shipping
Vendor
Provides sales agents information
Provides number of units products whether a product is available for a
Allocated Warehouse
available to a particular division customer now or will need to be
ordered from warehouse.
Provides sales agent information if
Shows whether a product is currently
Available Warehouse a product may be ordered from
carried by a vendor
vendor
Provides Sales Agents, Managers
Shows type of merchandise such as
Category Warehouse and warehouse is sorting through
furniture
products by type.
Amount it cost the company to Used by accounting to calculate
Cost Vender
purchase a product from a vendor cost of goods sold
Section of store that products are sold, Used by store and upper
Department Store
i.e. home furnishings. management to review profitability
Used to estimate when the
ETA Estimated Time of Arrival Freight & Shippers company and customers will
receive a particular order
Invoice ID or # Invoice number Store Used to identify customer orders
Used to determine if an item is
Shows if an item is currently in the
In Stock Warehouse/Store available to be sold or will need to
warehouse or store
be ordered
Purchase Orders: Record number of
P.O. ID Vendor/Warehouse Used to identify purchase orders.
vendor orders
Contact method that Customers and Customer & Used to communicate with
Phone
vendors may be reached Vendor customers and vendors.
Determines amount required that
Selling price of product in stores, online
Price Marketing customers must pay to purchase a
or with customer service
product
Individual merchandise names, such as
Product Name Vendor Used to identify differing products
Bic Pens
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Team Members – Dung Nguyen & Agnieszka Patykowska

18. Gold Group Office Supplies 2008
Product Code/ A numerical number or alpha numeric
Vendor Used to identify differing products
ID symbol
Number of units purchased from Used to identify how many units
Qty on Order vendors that has not yet been received Warehouse are waiting to be received by the
by the warehouse warehouse from the vendor
Number of units remaining in the Determines when inventory is
Re-Order At warehouse that indicates that a new Warehouse below par levels and must be re-
purchase order must be made ordered
Identifies employee who is
Name of employee that completed a
Sales Agent Store responsible for sale and
customer order
compensation
Sales Agent A numerical number or alpha numeric
Store Used to identify Sales Agents
ID/Code symbol
Determines amount required that
Selling price of product in stores, online
Selling Price Marketing customers must pay to purchase a
or with customer service
product
Shipper Vendor used to ship merchandise to
Vendor Used to identify shipping vendor
Vendor customer for order fulfillment
Used to identify if an order has
Status The current condition of an order Vendor/Shipper
been fulfilled
Tax Amount required to be paid to the state Store Used to fulfill legal requirements
Aggregated amount Individual
Employee or
Total Sales Store Used by accounting
daily/weekly/monthly/yearly store
orders
A numerical number or alpha numeric Used to identify current status of
Tracking ID Freight & Shippers
symbol order fulfillment
Vendor Name of supplier Vendor Used to identify suppliers
A numerical number or alpha numeric
Vendor ID Warehouse Used to identify suppliers
symbol
Vendor's website to provide
Vendor's URL Vendor's web address Vendor
information and to sell products
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Team Members – Dung Nguyen & Agnieszka Patykowska

19. Gold Group Office Supplies 2008
Gold Group G.I.I.T.S
Inventory Order Shipping Vendor Sales Northen Division
PK I.O. Number PK,FK1 Product Name PK Product ID
PK Shipping Vendor PK Invoice ID
Product PK Invoice ID PK Sales Agent
Product Code
Tracking ID Catergory Name Merchandise
Phone Product Name Merchandise
Address
FK1 Product ID
FK1 Invoice #
FK1 Shipper depends on
depends on
depends on
Customer List Sales Agent List
Invoice
PK,FK1 Product Name PK,FK2,FK3 Product ID
PK Product Name
PK Name PK Agent's Name
PK,FK1 Product ID
PK Customer Code PK Invoice #
depends on PK Sales Agent Code
Shipper
depends on Department
Phone
Adddress FK3 Product Name
Customer Name
FK1 Product ID Total Sales
Customer Code refers to
FK1 Invoice # FK1 Product Code
Location
FK1 Shipper FK1 Title/ Description
Date
FK1 Vendor
Ship Date
FK3 Invoice #
Invoice Status
FK2 Invoice ID
Total Amount
FK2 Sales Agent
Agent's Name
FK3 Shipper
Tracking ID
FK4 I.O. Number
FK1 Invoice ID
FK1 Sales Agent
refers to
depends on
Freight Vendor Product /Warehouse Product List
PK,FK1 Product Code PK,FK2 Product Code PK Product Code
PK,FK1 Product Name PK,FK3 Product Name PK Title/ Description
PK Shipping Vendor depends on PK Vendor
PK,FK2 P.O. ID Vendor's URL
Category depends on Available
Tracking ID Type Qty on Order
Status depends on
Phone Price
Address Cost Type
Selling Price Category
In Stock Tax
Allocated Cost
depends on Available
Re-order At
ETA
FK1 P.O. ID
Supplier FK1,FK3 Product ID
FK2 Title/ Description
PK P.O. ID
FK2 Vendor
FK3 Invoice #
FK3 Shipper
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Team Members – Dung Nguyen & Agnieszka Patykowska

20. Gold Group Office Supplies 2008
Gold Group G.I.I.T.S Prototype
Copy of Excel Sheets to be inserted here.
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Team Members – Dung Nguyen & Agnieszka Patykowska

21. Gold Group Office Supplies 2008
Prototyping/Data Definitions
Executive Summary
This report is to introduce the partial prototype for G.I.I.T.S. The following pages
include two tables for the ‘Invoice Form, Invoice Status Report, Invoice List, Customer
List Form, Customer List Report by Area and the Customer List’.
A mock list of 30 customers and 30 invoices were created for this report.
The Invoice Form is for sales agents to easily create new invoices. The form in its
final stage will automatically populate the invoice number filled and will provide the
agent with a guide to enter in the customer and product information. The form will
provide a choice of a selection of agents and an option for the status of the invoice.
The Invoice Status Report provides a quick look of all the invoices grouped by status
of active, fulfilled or canceled and by date of invoice to spotting lagging orders.
The Invoice List provides a quick look up of orders by invoice number or by customer
information.
The Customer List form provides an easy way either for agents to enter in customer
information or for customers to add themselves to our mailing list.
The Customer List Report by Area provides a breakdown of customers by the city
they live or shop in.
The Customer List is a quick way for agents to search for customer information by
multiple criteria.
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22. Gold Group Office Supplies 2008
For the final version, there will be additional Sales Agents Tables & Reports, Vendor
Table and Reports and Product Information Table and Reports.
G.I.I.T.S will be able to create reports showing Sales Agent Revenue, Vendor
Information and status and a list of products in stock, and on order and their status.
G.I.I.T.S. will also be able to track repeat customers, high purchasing customers and
track which areas produce high-ticket customers.
Project Summary
Currently we have finished the Design Phase of the project. We are excited to proceed to
the next phase, as we believe that we are ahead of the planned schedule of implementing
this system into our daily operations. The next phase of this project is the vendor
training, then warehouse training, sales force, and finish with customer service.
After months of designing the G.I.I.T.S. we are proud to present and use the state of the
art system that is designed to include all of the departments of our company, working
well together, providing up to date reports, and real data on the inventory, order status,
vendor orders and status, invoices, and customer database well incorporated into the
system.
G.I.I.T.S. is a system that will speed up the work of our company, creating a well
designed mechanism that will only improve the work of various departments, including
the work of the sales force, warehouse, administrative department, customer service,
and vendor relations. The system is easy to use and designed in a way that decreases the
possibility of making mistakes. This is important to us, as it will become helpful in
training our employees, vendors and customers on how to use the system.
We have successfully overcome most of the challenges that were described in the
feasibility study part of this report. The other challenges are still to be approached as
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23. Gold Group Office Supplies 2008
they concern the implementation phase of the project. We look forward to the training
phase of the project as that will show us in practice the quirks and possible problems
with the system. That will help us solve possible difficulties before the system will be
used fully on the daily basis.
To conclude, I think Gold Group is a strong team of individuals that will make the
implementation of the G.I.I.T.S. a successful project. We cannot forget to stay focused
on implementing improvements to the system, as the technology changes constantly,
making it work even better and smoother. We look forward to continue to work on
designing and implementing the system into our daily operations.
Dear Prof. Danner;
Below is the project summary.
Group Summary: By Dung Nguyen
Gold group members have performed their best for the project. Seth Breedlove, group
leader has contributed much of his time and effort to keep everyone in the group on
track. Thanks to the leadership of Seth, we were able to complete the feasibility phase
with high expectation. As group members, Dung Nguyen and Agnieszka Patykowska
have also spent a lot of time to work along with Seth to bring the best into the project.
We have faced many difficulties. One of our first issues was communication. Since, we
all have different time schedule and many of us are working. It was extremely difficult to
set up a meeting. The project is time consuming so we were all panic at one point.
Thanks to Yahoo Messenger, we are able to meet each other online. It is really
convenient. We also put more effort to email, phone call, and text one another.
The status of the group is five stars. No one is sick. Everyone is participating. With the
group leader’s guideline, all members won’t be panic or frustrated at any point. We have
completed the proposal and feasibility phases. To stay front of everything, we also have
discussed about planning and prototyping phases. However, we are not able to continue
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24. Gold Group Office Supplies 2008
without the feedbacks of professor Danner. Since, our project is quite long and a bit
complicated. Overall, Group Gold has a strong leadership from Seth Breedlove and high
contributions from Dung Nguyen and Agnieszka Patykowska.
Group Summary: By Seth Breedlove
I am very pleased with the outcome of the group project so far. The product of this joint
effort has been very professional and polished. At first, the project got off to a very
rough start, but with good team communication and effort, we were able to pull together
and produce excellent results. The team communicates effectively and efficiently.
Everyone provides feedback and takes feedback well. All the team members possess a
positive attitude, have participated in the various aspects of the project, and have acted
as a cohesive group towards a common goal. One thing that was clear was that everyone
cared about this project. Extra kudo’s to Nisha who was very professional and put in
long over-night hours. I know everyone was over loaded, and the emotional burden was
amplified since it was a small amount of people doing a larger portion. I would tell any
future employer to hire her.
Group Summary: By Agnieszka Patykowska
As of 4/01/2008
Considering the fact that we all have extremely busy schedules, which contributes to the
fact that we cannot meet on the regular basis at the same time, we have managed to
communicate well through e-mail, through the group forum on iLearn, and by using
Yahoo! Messenger, form time to time.
We all participate equally in the assigned projects, doing as much research as it is
possible to understand assigned tasks and jobs. We all split work on the project,
checking each others work, making sure there are no mistakes, and other glitches. We
all discuss assigned tasks in terms of some possible difficulties, and how to solve them
effectively.
We are currently on track with assigned projects, continuously working together,
putting a lot of effort to meet and exceed the requirements of the project, staying on top
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Gold Group ISYS 363
Group Leader – Seth Breedlove
Team Members – Dung Nguyen & Agnieszka Patykowska

25. Gold Group Office Supplies 2008
of tasks. Seth is an excellent team member, he exactly knows how to lead us and direct
us by giving us priceless advice. Working with Dung is quite successful as well.
As of 05/13/2008
After working for the entire semester with Seth and Dung, I feel that we have
accomplished a lot. We had many problems, just as any group would have; our vibrant
backgrounds, way of accomplishing assignments and way of communicating were
definitely the focus point and were causing most of the problems. I have learned a lot
about people from working with my team, I have learned skills that are usually not
taught in the textbooks. Although sometimes I felt that I should have known how to
solve problems, answer various tasks asked of me to perform, I also believe that by
taking this class I don’t have to know all these skills, therefore I am taking this class, to
learn.
I think Seth is a great leader. Without him this project would fail or I would have to step
up to the role of the leader. Seth is very professional, very intense person at times, but it
taught me a valuable lesson. I really appreciate the opportunity to work with Seth.
I had less interaction with Dung, but I feel that he is a good team member, hard
working.
ENCLOSURESPONSE
This Letter Correctly states the understanding of the Gold Group Information Technology Division
Accepted by: Title: Date: May, 14th 2008
Page 25
Gold Group ISYS 363
Group Leader – Seth Breedlove
Team Members – Dung Nguyen & Agnieszka Patykowska