Agency Overview.docx
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The agency collects various types of client information on standardized forms, including background characteristics, symptoms, services provided, satisfaction, and outcomes. This information is collected regularly and used for funding, stakeholders, and program improvements. However, the current system could be improved to ensure more comprehensive and accurate data collection to better evaluate program effectiveness.
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I. QI PLAN. Create aQI plan on patient safety and oganize the plan.docx
I. QI PLAN.
Create aQI plan on patient safety and oganize the plan as you would present it to the organization's board of directors for approval. Use this QI Plan Template as a guide:
A.
Introduction/Purpose:
Introduce the organization and state its mission. Describe the types of services the organization provides. This section must be approximately half a page.
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D. Data Collection Tools:
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NUR 400 Final Project Guidelines and Rubric Overview .docx
NUR 400 Final Project Guidelines and Rubric
Overview
Your assessment for this course is a presentation that provides justified proposals for quality improvement within a specific organization. The proposal will
address strategies for improving a quality patient indicator within the healthcare organization, utilizing evidence-based and peer-reviewed research and careful
analysis of organizational processes, organizational structures, leadership responsibilities, and value-based reimbursement. In addition, the presentation will
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Use the data presented in your Assessment 1 Dashboard and Health Care Benchmark Evaluation activity as the basis for your evaluation.
Note: The writing you do as part of the simulation could serve as a starting point to build upon for this assessment.
Option 2: Actual Dashboard
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I. QI PLAN.
Create aQI plan on patient safety and oganize the plan as you would present it to the organization's board of directors for approval. Use this QI Plan Template as a guide:
A.
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Introduce the organization and state its mission. Describe the types of services the organization provides. This section must be approximately half a page.
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Describe what goals the organization has to meet its mission. These are principles that shape how the organization views and achieves quality. Examples may involve the concepts of safety, effectiveness, timeliness, and patient centeredness. This section must be approximately half a page.
C. Scope/Description/QI Activities:
Describe what departments, programs, and activities are affected by the plan and why they are involved in its implementation. This section must be approximately half a page.
D. Data Collection Tools:
Describe the type of performance data to be collected and why that data is focused on. Describe why each data collection and display tool was selected for the QI plan. This section must range from half a page to a full page.
E. QI Processes and Methodology:
Describe the methodology and processes used to implement the plan. This must explain why each methodology and process are in the plan and why they were chosen. This section must range from half a page to a full page.
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Identify who the performance activity outcomes are communicated to and who does the communicating. This describes who is responsible for overseeing data collection and preparing data reports. This section must be approximately one paragraph.
F. Education:
Describe how staff will be educated regarding the plan. This covers how each staff member will be initially oriented to the plan and each employee fits into the plan based on job responsibilities. This section must be approximately one to two paragraphs.
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Describe what elements of the plan are annually evaluated for improvement. This section must be approximately one paragraph.
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Evaluate various data collection and display tools used in performance measurement.
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NUR 400 Final Project Guidelines and Rubric
Overview
Your assessment for this course is a presentation that provides justified proposals for quality improvement within a specific organization. The proposal will
address strategies for improving a quality patient indicator within the healthcare organization, utilizing evidence-based and peer-reviewed research and careful
analysis of organizational processes, organizational structures, leadership responsibilities, and value-based reimbursement. In addition, the presentation will
need to include a concise plan for implementation and evaluation of the proposal from organizational, financial, and patient-care perspectives.
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by allowing you the opportunity to synthesize your own research into a qualified, well-articulated presentation to leadership to improve the quality of patient
care. These skills and abilities are essential for nursing professionals who hope to drive positive, sound organizational change within the healthcare industry.
For this presentation, you will have the option of using your current healthcare organization, a previous employer, an organization you had experience with
during clinicals as a student, or the provided alternative case study as the basis for your presentation.
This assessment will address the following course outcomes:
x NUR-400-01: Evaluate tracer methodology as an effective and sustainable means of measuring quality delivery of care
x NUR-400-02: Assess theories of change for their applicability and use in promoting performance improvement initiatives in healthcare organizations
x NUR-400-03: Analyze organizational processes that impact communication and flow of survey-required quality data throughout the healthcare
institution
x NUR-400-04: Recommend interprofessional strategies that improve nursing-sensitive quality indicators
x NUR-400-05: Articulate the role of leadership in the planning, analysis, and implementation of performance improvement initiatives within the
organization
x NUR-400-06: Analyze the relationship between quality outcomes and value-based reimbursement in healthcare for improvement opportunities
Prompt
Your presentation should answer the following prompt: Present a proposal for addressing or improving a quality patient indicator within a healthcare
organization, including evidence-based and peer-reviewed support, an implementation plan, and considerations of organizational and leadership roles.
Specifically, the following critical elements must be addressed:
I. Introduction
a) Organization: Analyze the organization to determine the key characteristics (including organizational values if applicable) that are important to
consider when developing plans for change and implementation of quality indicator proposals.
b) Improvement ...
Write a 4 page report for a senior leader that communicates your e.docx
Write a 4 page report for a senior leader that communicates your evaluation of current organizational or interprofessional team performance, with respect to prescribed benchmarks set forth by government laws and policies at the local, state, and federal levels.
Instructions
Choose one of the following two options for a performance dashboard to use as the basis for your evaluation:
Option 1: Dashboard Metrics Evaluation Simulation
Use the data presented in your Assessment 1 Dashboard and Health Care Benchmark Evaluation activity as the basis for your evaluation.
Note: The writing you do as part of the simulation could serve as a starting point to build upon for this assessment.
Option 2: Actual Dashboard
Use an actual dashboard from a professional practice setting for your evaluation. If you decide to use actual dashboard metrics, be sure to add a brief description of the organization and setting that includes:
· The size of the facility that the dashboard is reporting on.
· The specific type of care delivery.
· The population diversity and ethnicity demographics.
· The socioeconomic level of the population served by the organization.
Note: Ensure your data are Health Insurance Portability and Accountability Act (HIPAA) compliant. Do not use any easily identifiable organization or patient information.
To complete this assessment:
1. Review the performance dashboard metrics in your Assessment 1 Dashboard and Health Care Benchmark Evaluation activity, as well as relevant local, state, and federal laws and policies. Consider the metrics that are falling short of the prescribed benchmarks. Note: The writing you do as part of the simulation could serve as a starting point to build upon for this assessment.
2. Write a report for a senior leader that communicates your evaluation of current organizational or interprofessional team performance, with respect to prescribed benchmarks set forth by government laws and policies at the local, state, and federal levels. In addition, advocate for ethical and sustainable action to address benchmark underperformance and explain the potential for improving the overall quality of care and performance, as reflected on the performance dashboard.
3. Make sure your report meets the Report Requirements listed below. Structure it so that it will be easy for a colleague or supervisor to locate the information they need, and be sure to cite the relevant health care policies or laws when evaluating metric performance against established benchmarks.
Report Requirements
The report requirements outlined below correspond to the scoring guide criteria, so be sure to address each main point. Read the performance-level descriptions for each criterion to see how your work will be assessed. In addition, be sure to note the requirements for document format and length and for supporting evidence.
· Evaluate dashboard metrics associated with benchmarks set forth by local, state, or federal health care laws or policies.
. Which metric.
Quality plans are used by healthcare facilities to provide framework.docx
Quality plans are used by healthcare facilities to provide frameworks for collaboratively planned, systematic, and organization-wide approaches to improvement. These quality plans are always kept on-site, updated yearly, and reviewed by surveyors and accreditors. For your final project, you will develop a healthcare organization quality plan. This will assist you in synthesizing your prior knowledge of performance improvement. This will also help you to see how quality performance encompasses all stakeholders and departments in the healthcare organization. This assessment addresses the following course outcomes: Incorporate regulatory requirements and accreditation standards into quality planning Evaluate appropriate methods of healthcare data collection, interpretation, and presentation for informing decision making Prioritize performance improvement initiatives and data collection needs in healthcare organizations through evaluation of organizational quality programs Synthesize changes in healthcare reimbursement for their influences on the healthcare organization’s ability to provide quality and safe patient care Evaluate requirements of current quality and safety initiatives for how they influence delivery of ethical care in healthcare organizations Assess leadership strategies that promote interdisciplinary collaborative care within healthcare organizations Prompt In this assignment, you will be developing a quality plan—also known as a performance improvement plan—for a healthcare organization. This plan may be developed for an acute care facility, a day surgery facility, an ambulatory care organization, a clinic setting, a long-term care facility, or some other type of healthcare organization with which you may be familiar, given your own professional healthcare work experience. In addressing the critical elements for this assignment, all APA formatting and citation requirements apply. Furthermore, as this is a scholarly initiative, you must use peer-reviewed or evidence-based sources for this assignment. Data may be derived from public healthcare databases, or you may use data from your own healthcare organization. Specifically, the following critical elements must be addressed: I. Quality Statement A. Craft your healthcare organization’s quality philosophy by discussing the National Quality Strategy priorities and their application to the overall organizational quality plan. B. Analyze how this healthcare organization’s mission is correlated with its quality philosophy. C. Assess the role of quality within value-based reimbursement in this particular healthcare organization. D. How is leadership involved in the dissemination and application of quality data at this healthcare organization? II. Quality Infrastructure A. Provide brief details about the organization’s information management system, including what type of system is used and patient records management. B. What phases of meaningful use have been implemented to d.
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1. The document discusses best practices for customer experience management (CEM) programs, particularly for startups. It recommends that loyalty leaders build customer-centric cultures by using customer feedback to guide business strategy and goals, integrating feedback into business processes, communicating CEM program goals and results company-wide, and conducting in-depth customer research.
2. It also recommends that startups formalize customer feedback collection, share feedback results, and conduct a Customer Relationship Diagnostic survey to measure customer loyalty, experience, and competitive performance in order to identify improvement opportunities.
Customer Experience Management for Startups
Dr. Bob E Hayes: I was invited to give a talk at Eastside Incubator on how startups can incorporate customer experience management into their companies. These are the slides. You can read my blog post on this topic (http://businessoverbroadway.com/three-customer-experience-management-tips-for-startups) that are a good complement to these slides.
For More, please visit http://www.tcelab.com
ICMI Quality Presentation
This document discusses improving contact center quality programs. It addresses common issues like not measuring financial return on quality investments and lack of linkage between quality metrics and customer satisfaction. The document provides recommendations in key areas: measuring quality program costs and ROI; correlating monitoring scores to customer feedback; and collaborating across departments to build value. It also highlights opportunities to strengthen quality program structure and reporting based on survey results. Overall, the document provides guidance on optimizing quality assurance to better meet customer expectations and organizational goals.
IHP 604 Final Project
IHP 604 Final Project Guidelines and Rubric
Overview
The final project for this course is the creation of a quality plan—also known as a performance improvement plan—for a healthcare organization. You may
develop this plan for an acute-care facility, a same-day surgery facility, an ambulatory care organization, a clinic setting, a long-term care facility, or some other
type of healthcare organization you may be familiar with given your own professional healthcare work experience. In addressing the critical elements for this
assignment, all APA formatting and citation requirements apply. Further, as this is a scholarly initiative, you must use peer-reviewed or evidence-based sources
for this assignment. Data may be derived from public healthcare databases, or you may use data from your own healthcare organization. The final product
represents an authentic demonstration of competency because quality plans are used as tools by healthcare facilities to provide frameworks for collaboratively
planned, systematic, and organization-wide approaches to improvement. These quality plans are always kept on-site, updated yearly, and reviewed by surveyors
and accreditors.
The project is divided into two milestone journals, which will be submitted at various points throughout the course to scaffold learning and ensure quality final
submissions. These milestones will be submitted in Modules Four and Seven. In these journal assignments, you will reflect on the progress you have made on
your project thus far and ask any clarifying questions that will assist you as you progress on your project. These assignments will also provide you with the
opportunity to submit drafts of your project so that you can receive feedback on them from your instructor. In addition, there are several short papers that you
will complete throughout the course which will help you to understand course concepts, as well as activities that will allow you to practice working with data. All
of these concepts should be incorporated into the final project. The final product will be submitted in Module Nine.
In this assignment, you will demonstrate your mastery of the following course outcomes:
Determine the impact of regulatory requirements and accreditation standards on quality planning for improving patient care
Assess information management systems and patient-care technologies for their ability to promote care coordination and improve patient safety
Recommend performance-improvement initiatives using quality program requirements and quality data metrics
Analyze healthcare reimbursement policies for the impact on patient safety and quality initiatives
Recommend leadership strategies that promote interdisciplinary collaborative care within healthcare organizations in the healthcare ecosystem
Prompt
Specifically, the following critical elements must be addressed:
I. Purpose and Quality Statement: In this section, you will define patient safety and ...
Describe the quality improvement initiative and why it is important doc 16.docx
A quality improvement initiative
refers to a systematic approach taken by organizations or institutions to enhance the quality and efficiency of their products, services, or processes.
It involves identifying areas for improvement, setting goals, implementing changes, and monitoring outcomes to ensure continuous improvement.
The importance of quality improvement initiatives lies in their ability to enhance customer satisfaction, increase operational efficiency, improve patient outcomes (in healthcare settings), and drive overall organizational success.
One key reason why quality improvement initiatives are important is their focus on meeting and exceeding customer expectations. By continuously evaluating and enhancing the quality of products or services, organizations can ensure customer satisfaction and loyalty. This can lead to increased customer retention, positive word-of-mouth referrals, and ultimately, improved business performance.
Quality improvement initiatives also help organizations optimize their operational processes. By identifying areas of inefficiency or waste, organizations can streamline operations, reduce costs, and improve productivity. This can result in better resource allocation, shorter cycle times, and increased profitability.
\\Storage\Personal Files\Module V\Utec
Before conducting a program evaluation, an organization should ensure its board is functioning properly and it has established programs in place. A program evaluation involves examining an program's inputs, processes, outputs, and outcomes. The scope and depth of a program evaluation depends on the information needs and available resources. Key considerations in designing an evaluation include determining its purpose, intended audiences, needed information, data collection sources and methods, timeline, and available resources.
BIZ104_Assessment Brief 2.Docx Page 1 of 6 ASSESSMEN
BIZ104_Assessment Brief 2.Docx Page 1 of 6
ASSESSMENT BRIEF 2
Subject Code and Title BIZ104 Customer Experience Management
Assessment Customer Experience Strategy: Research Outcomes
Individual/Group Individual Report
Length 1750 words (+/- 10%)
Learning Outcomes a) Compare and contrast the emerging concepts and
practices that shape the customer experience.
b) Explore customer differentiation in service delivery and identify
customer’s critical touchpoints that influence an organisation’s
customer experience strategy
c) Research a customer problem and develop an appropriate
customer experience
d) Develop and communicate a customer experience strategy
e) Analyse and apply tools to monitor and evaluate a customer
experience strategy
Submission Due by 11:55pm AEST/AEDT Sunday of module 5.1 (week 9)
For intensive (6 week) class: by 11:55p.m. AEST/AEDT Sunday of Week 5
Weighting 50%
Total Marks 100 marks
Context
Customer experience is the perception of an organisation’s experience in the eyes of the customer.
Building a customer experience strategy to improve customer experiences is important to strengthen
and build long term customer relationships and align the organisation with the needs of the customer
This assessment task is designed for you to apply your knowledge and understanding of the key
concepts that shape the customer experience.
You are required to conceptualize customers interacting with a product or service across several touch
points such as in-store, website, mobile, social media and e-mail and will then analyse and
communicate how your chosen organisation will manage customer experience(s) towards achieving
customer loyalty.
Your aim is to illustrate and communicate a CEM strategy proposing a better service offering
This assessment task provides you with an insight into an activity that maybe part of your job roles in
the future.
BIZ104_Assessment Brief 2.Docx Page 2 of 6
Instructions
You are to take the role of consultant for your selected organisation and prepare a report to
persuade the management staff to adopt a better approach to managing their costumers’
experience(s).
This assessment involves the following activities:
1. Introduce briefly the organisation you have chosen: the industry it competes in, its
background, its service offering and your research objective to improve the customer
experience.
2. Describe and discuss your primary research method for your online survey i.e. its planning,
design, how you recruited your participants for your online survey and implementation. (You
will need to have at least 10 completed customer surveys).
3. Describe and discuss at least 3 secondary research methods carried out (i.e. academic journal
articles, book chapters, business reports, organisation’s website social media reviews).
4. Apply CEM concepts to identify the challenges and opportunities for achieving a customer
experience that is in line ...
1.5.pptx
1. Marketing research is used by companies to understand customer expectations and perceptions in order to improve their services. Various research methods are used including surveys, focus groups, and complaint tracking.
2. Two important research methods are critical incident studies, which analyze satisfying and dissatisfying customer service interactions, and requirements research, which identifies customer benefits and attributes.
3. Other techniques include post-transaction surveys conducted after each customer interaction to gauge satisfaction, and service expectation meetings between companies and large business customers. Understanding customer expectations is key to delivering quality service.
Basic Guide to Program Evaluation (Including Outcomes Evaluation).docx
Basic Guide to Program Evaluation (Including Outcomes Evaluation)
© Copyright Carter McNamara, MBA, PhD, Authenticity Consulting, LLC.
Adapted from the Field Guide to Nonprofit Program Design, Marketing and Evaluation.
This document provides guidance toward planning and implementing an evaluation process for for-profit or nonprofit programs -- there are many kinds of evaluations that can be applied to programs, for example, goals-based, process-based and outcomes-based. Nonprofit organizations are increasingly interested in outcomes-based evaluation. If you are interested in learning more about outcomes-based evaluation, then see the sections Outcomes-Evaluation and Outcomes-Based Evaluations in Nonprofit Organizations.
Sections of This Topic Include
Program Evaluation: carefully getting information to make decisions about programsWhere Program Evaluation is HelpfulBasic Ingredients (you need an organization and program(s))Planning Program Evaluation (what do you want to learn about, what info is needed)Major Types of Program Evaluation (evaluating program processes, goals, outcomes, etc.)Overview of Methods to Collect Information (questionnaires, interviews, focus groups, etc.)Selecting Which Methods to Use (which methods work best to get needed info from audiences)Analyzing and Interpreting Information Reporting Evaluation ResultsWho Should Carry Out the Evaluation?Contents of an Evaluation PlanPitfalls to Avoid
Online Guides, etc.Outcomes-EvaluationGeneral Resources
Also seeEvaluations (many kinds)Related Library Topics
Related Library Topics
Also See the Library's Blogs Related to Program Evaluations
In addition to the articles on this current page, see the following blogs which have posts related to Program Evaluations. Scan down the blog's page to see various posts. Also see the section "Recent Blog Posts" in the sidebar of the blog or click on "next" near the bottom of a post in the blog.
Library's Business Planning BlogLibrary's Building a Business BlogLibrary's Strategic Planning Blog
A Brief Introduction ...
Note that the concept of program evaluation can include a wide variety of methods to evaluate many aspects of programs in nonprofit or for-profit organizations. There are numerous books and other materials that provide in-depth analysis of evaluations, their designs, methods, combination of methods and techniques of analysis. However, personnel do not have to be experts in these topics to carry out a useful program evaluation. The "20-80" rule applies here, that 20% of effort generates 80% of the needed results. It's better to do what might turn out to be an average effort at evaluation than to do no evaluation at all. (Besides, if you resort to bringing in an evaluation consultant, you should be a smart consumer. Far too many program evaluations generate information that is either impractical or irrelevant -- if the information is understood at all.) This document orients personnel to the nature of program evaluation and how i ...
Introduction to monitoring and evaluation
Monitoring involves systematically collecting information about activities, products, services, users, and external factors affecting an organization. Evaluation involves making judgements about the value and effectiveness of an organization. Monitoring and evaluation are important for organizations to learn and improve, and to be accountable. They involve planning what to monitor and evaluate, collecting monitoring data, conducting evaluations, and using findings to learn and improve.
Developing a Customer Centric Research Program
This document discusses developing a customer-centric research program to improve the customer experience and maximize customer loyalty. It outlines several key aspects of an effective customer research program including using customer satisfaction data to make business decisions and compensate employees, conducting customer feedback surveys, setting goals to enhance the customer experience and culture, analyzing customer data, and conducting applied research projects. Examples of applied research projects include validating customer feedback programs, creating executive dashboards using reliable metrics, quantifying the impact of loyalty on business outcomes, identifying drivers of loyalty, evaluating company-wide programs, and understanding how employee and partner satisfaction impact customer loyalty.
HUS 335 Interpersonal Helping SkillsCase Assessment FormatT.docx
HUS 335: Interpersonal Helping Skills
Case Assessment Format
The case assessment takes place after the intake and assessment interviews have been conducted. The helping professional must evaluate the application for services to determine eligibility for services. This is just one process for conducting a case assessment.
Step 1. Provide me with your agency’s profile with your eligibility guidelines (on a separate page)
Step 2. Review the case assessment process (things to think about as you complete the assessment)
Step 3. Complete the Case Assessment (p. 2)
I. Examine your agency’s guidelines for eligibility as well as federal or state guidelines, if applicable. What are your agency’s guidelines for eligibility?
II. Review all the information you have gather on your client during the initial contact, intake, and assessment phases.
a. Applicant’s reason for applying for services
b. His/her background
c. Strengths
d. Weaknesses
e. The problem that is causing difficulty
f. What the applicants want to have happen as a result of service delivery
III. Determine if the client is eligible for services at your agency.
A. Is the client eligible for services? Why or why not?
B. What problems are identified (i.e., presenting problem)?
C. Are services or resources available that relate to the problems identified?
D. Will the agency’s involvement help the client reach the objectives goals that have been established.
E. Is more information needed (e.g., referral source, client’s family, chool officials, employer, medical doctor, mental health professional, previous social service agencies, etc.)
IV. Impressions
V. Assessment
VI. Service Identification/Recommendations for Services
VII. Case Assignment
Your Agency’s Name
Case Assessment
Pseudo Client Name: ____________________________________________ Date: _________________
Human Services Professional: ______________________________________ Title: _________________
Intake Date: ______________________ Assessment Interview Date: _________________________
I. Demographic description of client
Age, gender, cultural background, race, socioeconomic status, religion, occupation, marital/family status, education
II. Presenting Problem
Indicate referral source (e.g., self-referred or agency referral). If an agency referred the client, state why they referred the client to your agency.
State what brought the client to your agency from the client’s perspective. (This only needs to be a few sentences and not the history of the client.)
III. Impression/Interview affect, behavior, and mental status
How does the client appear to you (grooming, dress, voice, tone, mood, timeliness for the interview, cooperativeness, etc.)? Has this been consistent or changed throughout sessions (intake and assessment interview sessions)?
IV. History
Present the history as objectively as possible and only key information. Facts that were collected from the client, significant records, and referral source. Let the facts s ...
Maximizing the Value of Customer Feedback Surveys Design and Benefits.pdf
Maximizing the Value of Customer Feedback Surveys Design and Benefits" is a PDF document that discusses the importance of designing effective customer feedback surveys and the benefits they provide to businesses. The document begins by highlighting the importance of customer feedback in driving business growth and improving customer satisfaction.
The PDF then goes on to discuss the key factors to consider when designing a customer feedback survey, including the types of questions to ask, the format of the survey, and the timing and frequency of the survey. The importance of ensuring the survey is easy to complete and understand is also emphasized.
The document then outlines the benefits of customer feedback surveys, including improved customer loyalty, increased revenue, and enhanced product development. The PDF also discusses how customer feedback surveys can help identify areas of improvement and provide insights into customer preferences and behaviors.
To ensure maximum value from customer feedback surveys, the document recommends that businesses take a strategic approach to survey design and analysis, and use the insights gained from the surveys to inform their decision-making processes. The document concludes by emphasizing the importance of continuous improvement in survey design and implementation to ensure ongoing success.
JMS Resume
Jim Sampson has over 30 years of experience in insurance operations and management. He has a proven track record of managing teams of 10-50 customer service and underwriting representatives. His experience includes managing teams at major insurance companies like Zurich, AIG, and Wellpoint. Currently, he is a Manager of Underwriting Support at Zurich Financial Services where he oversees a team of 14 assistants processing insurance policies.
Florida national university hsa 5114 us health care systemfinal
This document outlines a final project assignment for a health administration course. Students are asked to write an 8-10 page paper analyzing the future of US health care reform and its goals of increasing access, controlling costs, and improving quality. Alternatively, students can write an organizational management proposal for a health care facility of their choosing to improve quality and customer service. Both papers should follow APA format and include an introduction, body, and conclusion section. The assignment provides detailed guidelines and is due by February 24, 2021. It will be graded based on clarity, depth, and application of course concepts.
Measuring government websites
Measuring online performance can be tricky, and there's not a lot of guidance out there for non-commerce sites. This framework has been developed specifically for government organizations to help them measure, track and improve their online services.
Running Head INTEGRATED QUALITY AND RISK MANAGEMENT PLAN 1 .docx
Running Head: INTEGRATED QUALITY AND RISK MANAGEMENT PLAN 1
INTEGRATED QUALITY AND RISK MANAGEMENT PLAN 30
MPM357 Project Performance and Quality Assurance
Quality Dimensions
Charles Williams
3/4/2019
Table of Contents
Project outline 4
Purpose of the project 4
Structure of the project 4
Goals and objectives of the project 6
Project deliverables 7
Report about patient’s response 7
Organizational Readiness for Quality Management 7
Organizational quality management program readiness 7
Quality management project readiness 7
Quality Systems Analysis 8
Current Quality system 8
Organizational readiness to incorporate IQRMP 8
Pros and Cons of ISO 9000 8
Pros and cons of Six Sigma 10
Pros and cons of Capability Maturity Model Integration 10
The combination most appropriate for this project 11
Quality dimension and criteria 12
Quality Process Improvement Tools and Techniques 17
Quality Performance Monitoring and Control 23
Management's Role in Quality Management 28
Quality Performance Communication Plan 29
References 30
Project outlinePurpose of the project
The goal of this plan is to establish a coordinated approach that will address the superiority assessment and course enhancement within the Patient Care Section of the Bureau of HIV/AIDS, North Carolina Department of Health. The Patient Care Section is dedicated to ensuring the highest quality of HIV medical care and support services provided to HIV/AIDS clients throughout the state of North Carolina.Structure of the project
Framework: Ryan Act 200 demands that all Ryan White agendas need to create a quality management program. This program will, therefore, support providers in ensuring that supportive services give access and adherence, ensuring adherence to PHS guidelines and lastly ensure that clinical, demographic and consumption information is accessible when monitoring and evaluation of the native endemic are needed.
Legislative requirements of this project are categorized into six themes.
i. Enhanced access
ii. Eminence management
iii. Aptitude improvement
iv. Embattled resources
v. Synchronization and associations
vi. Contribution and collaboration of other agencies.
The state of North Carolina in conjunction with the unit of health has embraced the sterling criteria of organizational brilliance. This criterion was founded on a set of interrelated core values, behaviors and beliefs that are present in accomplishment organizations. The basic framework of quality assurance is based on the Sterling criteria because this criterion is a foundation for integrity key business requirement in a result-oriented context (Kerzner, 2018).
The senior management team in the patients care section is responsible for planning, directing and coordinating health services related to the States HIV programs. The leadership of this team approves and reviews the activities of the plan when they carry out their activities. A committee has been established to evaluate the plan's objectiv.
customer satisfaction on airtel
This document provides an overview of a student project on customer satisfaction of Airtel mobile services in India. It includes an acknowledgment section thanking the student's guide. The document then outlines the contents which will cover an introduction to customer satisfaction, Airtel's company profile, products and services, SWOT analysis, distribution and sales, targeting, data analysis, findings and conclusions. It describes the research methodology as using a survey method with a sample size of 100 customers and data collection through questionnaires. The need for the study is to understand customer service importance and marketing/management skills for organizational growth by assessing Airtel customer satisfaction levels.
INTRODUCTION TO PROGRAMME DEVELOPMENT..ppt
This document discusses planning, monitoring, and evaluating health services. It defines monitoring and evaluation as key functions to improve performance and determine whether programs are achieving their goals. Monitoring involves systematic observation of activities, while evaluation assesses achievement against criteria. Both use indicators and data collection to analyze inputs, processes, outputs, outcomes, and impacts. Evaluation can be conducted internally or externally. The evaluation process involves planning, method selection, data collection and analysis, reporting, and dissemination. Both qualitative and quantitative methods are used. The goal is to improve programs and determine their effectiveness, efficiency, and relevance in improving health.
Communication Audit
Audit of communication practices helps the agency identify its strength and weakness. Here's a simply workshop to apply communication audit.
Performance measurement qustionnaire survey (apqc)
The screening survey is the first step in identifying organizations that have implemented sustainable performance measurement systems that help balance mission and budget. Completing the survey should take 45-60 minutes. Organizations that complete the survey will receive a report on the findings, and some may be invited to participate in subsequent more detailed surveys and site visits to share best practices on performance measurement systems. The survey questions gather information on how respondents connect budgets to goals, what types of performance measurement systems they use, and how performance data is collected and used.
Running head CORPORATE IT .docx
Running head: CORPORATE IT 1
PROJECT PLAN 5
CUSTOMER SERVICE: PROJECT PLANAbstract
The study sought to identify some of the challenges that may accrue to corporate IT because of a poor customer care service offered to the clients, as well as indicating the role of good customer care service in improving the sales and talking to managers working in corporate IT sector to identify their views on this subject matter. The reason for the study was to achieve a far reaching comprehension of the components corporate IT impact in the organizations that are spoken to by their relations with their suppliers, merchants, merchants and clients on the gauges that are identified with client benefit as respects the nature of administration. The study depended on an extrapolation and a finding of the present circumstance of corporate IT, an examination of its responsiveness to prerequisites of its encompassing surroundings, and elevating the viability by which the administration reacts to various difficulties, particularly in enhancing the business administration and client benefit.
Table of Contents
2Abstract
Research Problem
4
Hypothesis
4
Background
4
Objectives
5
Methods
6
Data and Execution
7
Results and discussions
8
Trend of reduced customer satisfaction
8
Communication system
8
Products flow
9
Managing the internal operations effectively
9
Effectiveness of the research
10
Conclusion
11
Research Problem
Since there is a considerable measure of establishments and authoritative ideas that have developed in corporate IT in the course of the last couple of decades, the shape and nature of association with suppliers and customers in equivalent measure has changed towards more collaboration for an arrangement of a sound client benefit relationship between the gatherings included. With an end goal to diminishing the costs included, the principle look into question was figured. What is the impact of a fruitful corporate IT in enhancing client benefit (Shoghari, 2016).
Hypothesis
There is no statistically significant effect that lies between corporate IT variables on customer service; this is the first significant hypothesis that the study intends to test. The factors incorporate its association with suppliers, association with merchants and wholesalers. The second theory is; there is no measurably critical contrast between the normal reactions of those questioned about the effect of corporate IT on client benefit because of individual factors like sexual orientation age, training and years of administration or capability. For this study, we will base the project on the first hypothesis as mentioned above.
Background
A corporation’s expertise contributes a pivotal role in the correct identification of a superiority client. The scen ...
Ol 600 Massive Success / snaptutorial.com
OL 600 Milestone One Guidelines and Rubric
In today’s global economy, both small and large multinational organizations and government entities are experiencing formidable changes in the business
environment that demands strategic management of the talent within the organization. Strategic leadership of human resources is not solely a human resources
departmental function; all organizational leaders must understand how the company’s most competitive advantage, its people, provides creative solutions to
sustain and grow the business.
roles are largely complete when they hand an investigation.docx
This document outlines the responsibilities of investigators at different phases of a criminal investigation from initial response to a crime scene through trial preparation. It provides guidance to complete an assignment detailing the steps, procedures, best practices, legal obligations and potential pitfalls at each phase, including: processing the initial crime scene; gathering information and interviewing witnesses during the investigation; identifying, locating, apprehending and interrogating suspects; assembling the final report and presenting the case to prosecutors; and preparing evidence and testimony for prosecution and trial. The assignment criteria include describing responsibilities at each phase, examining relevant procedures, analyzing strategies, and citing references.
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IHP 604 Final Project
IHP 604 Final Project Guidelines and Rubric
Overview
The final project for this course is the creation of a quality plan—also known as a performance improvement plan—for a healthcare organization. You may
develop this plan for an acute-care facility, a same-day surgery facility, an ambulatory care organization, a clinic setting, a long-term care facility, or some other
type of healthcare organization you may be familiar with given your own professional healthcare work experience. In addressing the critical elements for this
assignment, all APA formatting and citation requirements apply. Further, as this is a scholarly initiative, you must use peer-reviewed or evidence-based sources
for this assignment. Data may be derived from public healthcare databases, or you may use data from your own healthcare organization. The final product
represents an authentic demonstration of competency because quality plans are used as tools by healthcare facilities to provide frameworks for collaboratively
planned, systematic, and organization-wide approaches to improvement. These quality plans are always kept on-site, updated yearly, and reviewed by surveyors
and accreditors.
The project is divided into two milestone journals, which will be submitted at various points throughout the course to scaffold learning and ensure quality final
submissions. These milestones will be submitted in Modules Four and Seven. In these journal assignments, you will reflect on the progress you have made on
your project thus far and ask any clarifying questions that will assist you as you progress on your project. These assignments will also provide you with the
opportunity to submit drafts of your project so that you can receive feedback on them from your instructor. In addition, there are several short papers that you
will complete throughout the course which will help you to understand course concepts, as well as activities that will allow you to practice working with data. All
of these concepts should be incorporated into the final project. The final product will be submitted in Module Nine.
In this assignment, you will demonstrate your mastery of the following course outcomes:
Determine the impact of regulatory requirements and accreditation standards on quality planning for improving patient care
Assess information management systems and patient-care technologies for their ability to promote care coordination and improve patient safety
Recommend performance-improvement initiatives using quality program requirements and quality data metrics
Analyze healthcare reimbursement policies for the impact on patient safety and quality initiatives
Recommend leadership strategies that promote interdisciplinary collaborative care within healthcare organizations in the healthcare ecosystem
Prompt
Specifically, the following critical elements must be addressed:
I. Purpose and Quality Statement: In this section, you will define patient safety and ...
Describe the quality improvement initiative and why it is important doc 16.docx
A quality improvement initiative
refers to a systematic approach taken by organizations or institutions to enhance the quality and efficiency of their products, services, or processes.
It involves identifying areas for improvement, setting goals, implementing changes, and monitoring outcomes to ensure continuous improvement.
The importance of quality improvement initiatives lies in their ability to enhance customer satisfaction, increase operational efficiency, improve patient outcomes (in healthcare settings), and drive overall organizational success.
One key reason why quality improvement initiatives are important is their focus on meeting and exceeding customer expectations. By continuously evaluating and enhancing the quality of products or services, organizations can ensure customer satisfaction and loyalty. This can lead to increased customer retention, positive word-of-mouth referrals, and ultimately, improved business performance.
Quality improvement initiatives also help organizations optimize their operational processes. By identifying areas of inefficiency or waste, organizations can streamline operations, reduce costs, and improve productivity. This can result in better resource allocation, shorter cycle times, and increased profitability.
\\Storage\Personal Files\Module V\Utec
Before conducting a program evaluation, an organization should ensure its board is functioning properly and it has established programs in place. A program evaluation involves examining an program's inputs, processes, outputs, and outcomes. The scope and depth of a program evaluation depends on the information needs and available resources. Key considerations in designing an evaluation include determining its purpose, intended audiences, needed information, data collection sources and methods, timeline, and available resources.
BIZ104_Assessment Brief 2.Docx Page 1 of 6 ASSESSMEN
BIZ104_Assessment Brief 2.Docx Page 1 of 6
ASSESSMENT BRIEF 2
Subject Code and Title BIZ104 Customer Experience Management
Assessment Customer Experience Strategy: Research Outcomes
Individual/Group Individual Report
Length 1750 words (+/- 10%)
Learning Outcomes a) Compare and contrast the emerging concepts and
practices that shape the customer experience.
b) Explore customer differentiation in service delivery and identify
customer’s critical touchpoints that influence an organisation’s
customer experience strategy
c) Research a customer problem and develop an appropriate
customer experience
d) Develop and communicate a customer experience strategy
e) Analyse and apply tools to monitor and evaluate a customer
experience strategy
Submission Due by 11:55pm AEST/AEDT Sunday of module 5.1 (week 9)
For intensive (6 week) class: by 11:55p.m. AEST/AEDT Sunday of Week 5
Weighting 50%
Total Marks 100 marks
Context
Customer experience is the perception of an organisation’s experience in the eyes of the customer.
Building a customer experience strategy to improve customer experiences is important to strengthen
and build long term customer relationships and align the organisation with the needs of the customer
This assessment task is designed for you to apply your knowledge and understanding of the key
concepts that shape the customer experience.
You are required to conceptualize customers interacting with a product or service across several touch
points such as in-store, website, mobile, social media and e-mail and will then analyse and
communicate how your chosen organisation will manage customer experience(s) towards achieving
customer loyalty.
Your aim is to illustrate and communicate a CEM strategy proposing a better service offering
This assessment task provides you with an insight into an activity that maybe part of your job roles in
the future.
BIZ104_Assessment Brief 2.Docx Page 2 of 6
Instructions
You are to take the role of consultant for your selected organisation and prepare a report to
persuade the management staff to adopt a better approach to managing their costumers’
experience(s).
This assessment involves the following activities:
1. Introduce briefly the organisation you have chosen: the industry it competes in, its
background, its service offering and your research objective to improve the customer
experience.
2. Describe and discuss your primary research method for your online survey i.e. its planning,
design, how you recruited your participants for your online survey and implementation. (You
will need to have at least 10 completed customer surveys).
3. Describe and discuss at least 3 secondary research methods carried out (i.e. academic journal
articles, book chapters, business reports, organisation’s website social media reviews).
4. Apply CEM concepts to identify the challenges and opportunities for achieving a customer
experience that is in line ...
1.5.pptx
1. Marketing research is used by companies to understand customer expectations and perceptions in order to improve their services. Various research methods are used including surveys, focus groups, and complaint tracking.
2. Two important research methods are critical incident studies, which analyze satisfying and dissatisfying customer service interactions, and requirements research, which identifies customer benefits and attributes.
3. Other techniques include post-transaction surveys conducted after each customer interaction to gauge satisfaction, and service expectation meetings between companies and large business customers. Understanding customer expectations is key to delivering quality service.
Basic Guide to Program Evaluation (Including Outcomes Evaluation).docx
Basic Guide to Program Evaluation (Including Outcomes Evaluation)
© Copyright Carter McNamara, MBA, PhD, Authenticity Consulting, LLC.
Adapted from the Field Guide to Nonprofit Program Design, Marketing and Evaluation.
This document provides guidance toward planning and implementing an evaluation process for for-profit or nonprofit programs -- there are many kinds of evaluations that can be applied to programs, for example, goals-based, process-based and outcomes-based. Nonprofit organizations are increasingly interested in outcomes-based evaluation. If you are interested in learning more about outcomes-based evaluation, then see the sections Outcomes-Evaluation and Outcomes-Based Evaluations in Nonprofit Organizations.
Sections of This Topic Include
Program Evaluation: carefully getting information to make decisions about programsWhere Program Evaluation is HelpfulBasic Ingredients (you need an organization and program(s))Planning Program Evaluation (what do you want to learn about, what info is needed)Major Types of Program Evaluation (evaluating program processes, goals, outcomes, etc.)Overview of Methods to Collect Information (questionnaires, interviews, focus groups, etc.)Selecting Which Methods to Use (which methods work best to get needed info from audiences)Analyzing and Interpreting Information Reporting Evaluation ResultsWho Should Carry Out the Evaluation?Contents of an Evaluation PlanPitfalls to Avoid
Online Guides, etc.Outcomes-EvaluationGeneral Resources
Also seeEvaluations (many kinds)Related Library Topics
Related Library Topics
Also See the Library's Blogs Related to Program Evaluations
In addition to the articles on this current page, see the following blogs which have posts related to Program Evaluations. Scan down the blog's page to see various posts. Also see the section "Recent Blog Posts" in the sidebar of the blog or click on "next" near the bottom of a post in the blog.
Library's Business Planning BlogLibrary's Building a Business BlogLibrary's Strategic Planning Blog
A Brief Introduction ...
Note that the concept of program evaluation can include a wide variety of methods to evaluate many aspects of programs in nonprofit or for-profit organizations. There are numerous books and other materials that provide in-depth analysis of evaluations, their designs, methods, combination of methods and techniques of analysis. However, personnel do not have to be experts in these topics to carry out a useful program evaluation. The "20-80" rule applies here, that 20% of effort generates 80% of the needed results. It's better to do what might turn out to be an average effort at evaluation than to do no evaluation at all. (Besides, if you resort to bringing in an evaluation consultant, you should be a smart consumer. Far too many program evaluations generate information that is either impractical or irrelevant -- if the information is understood at all.) This document orients personnel to the nature of program evaluation and how i ...
Introduction to monitoring and evaluation
Monitoring involves systematically collecting information about activities, products, services, users, and external factors affecting an organization. Evaluation involves making judgements about the value and effectiveness of an organization. Monitoring and evaluation are important for organizations to learn and improve, and to be accountable. They involve planning what to monitor and evaluate, collecting monitoring data, conducting evaluations, and using findings to learn and improve.
Developing a Customer Centric Research Program
This document discusses developing a customer-centric research program to improve the customer experience and maximize customer loyalty. It outlines several key aspects of an effective customer research program including using customer satisfaction data to make business decisions and compensate employees, conducting customer feedback surveys, setting goals to enhance the customer experience and culture, analyzing customer data, and conducting applied research projects. Examples of applied research projects include validating customer feedback programs, creating executive dashboards using reliable metrics, quantifying the impact of loyalty on business outcomes, identifying drivers of loyalty, evaluating company-wide programs, and understanding how employee and partner satisfaction impact customer loyalty.
HUS 335 Interpersonal Helping SkillsCase Assessment FormatT.docx
HUS 335: Interpersonal Helping Skills
Case Assessment Format
The case assessment takes place after the intake and assessment interviews have been conducted. The helping professional must evaluate the application for services to determine eligibility for services. This is just one process for conducting a case assessment.
Step 1. Provide me with your agency’s profile with your eligibility guidelines (on a separate page)
Step 2. Review the case assessment process (things to think about as you complete the assessment)
Step 3. Complete the Case Assessment (p. 2)
I. Examine your agency’s guidelines for eligibility as well as federal or state guidelines, if applicable. What are your agency’s guidelines for eligibility?
II. Review all the information you have gather on your client during the initial contact, intake, and assessment phases.
a. Applicant’s reason for applying for services
b. His/her background
c. Strengths
d. Weaknesses
e. The problem that is causing difficulty
f. What the applicants want to have happen as a result of service delivery
III. Determine if the client is eligible for services at your agency.
A. Is the client eligible for services? Why or why not?
B. What problems are identified (i.e., presenting problem)?
C. Are services or resources available that relate to the problems identified?
D. Will the agency’s involvement help the client reach the objectives goals that have been established.
E. Is more information needed (e.g., referral source, client’s family, chool officials, employer, medical doctor, mental health professional, previous social service agencies, etc.)
IV. Impressions
V. Assessment
VI. Service Identification/Recommendations for Services
VII. Case Assignment
Your Agency’s Name
Case Assessment
Pseudo Client Name: ____________________________________________ Date: _________________
Human Services Professional: ______________________________________ Title: _________________
Intake Date: ______________________ Assessment Interview Date: _________________________
I. Demographic description of client
Age, gender, cultural background, race, socioeconomic status, religion, occupation, marital/family status, education
II. Presenting Problem
Indicate referral source (e.g., self-referred or agency referral). If an agency referred the client, state why they referred the client to your agency.
State what brought the client to your agency from the client’s perspective. (This only needs to be a few sentences and not the history of the client.)
III. Impression/Interview affect, behavior, and mental status
How does the client appear to you (grooming, dress, voice, tone, mood, timeliness for the interview, cooperativeness, etc.)? Has this been consistent or changed throughout sessions (intake and assessment interview sessions)?
IV. History
Present the history as objectively as possible and only key information. Facts that were collected from the client, significant records, and referral source. Let the facts s ...
Maximizing the Value of Customer Feedback Surveys Design and Benefits.pdf
Maximizing the Value of Customer Feedback Surveys Design and Benefits" is a PDF document that discusses the importance of designing effective customer feedback surveys and the benefits they provide to businesses. The document begins by highlighting the importance of customer feedback in driving business growth and improving customer satisfaction.
The PDF then goes on to discuss the key factors to consider when designing a customer feedback survey, including the types of questions to ask, the format of the survey, and the timing and frequency of the survey. The importance of ensuring the survey is easy to complete and understand is also emphasized.
The document then outlines the benefits of customer feedback surveys, including improved customer loyalty, increased revenue, and enhanced product development. The PDF also discusses how customer feedback surveys can help identify areas of improvement and provide insights into customer preferences and behaviors.
To ensure maximum value from customer feedback surveys, the document recommends that businesses take a strategic approach to survey design and analysis, and use the insights gained from the surveys to inform their decision-making processes. The document concludes by emphasizing the importance of continuous improvement in survey design and implementation to ensure ongoing success.
JMS Resume
Jim Sampson has over 30 years of experience in insurance operations and management. He has a proven track record of managing teams of 10-50 customer service and underwriting representatives. His experience includes managing teams at major insurance companies like Zurich, AIG, and Wellpoint. Currently, he is a Manager of Underwriting Support at Zurich Financial Services where he oversees a team of 14 assistants processing insurance policies.
Florida national university hsa 5114 us health care systemfinal
This document outlines a final project assignment for a health administration course. Students are asked to write an 8-10 page paper analyzing the future of US health care reform and its goals of increasing access, controlling costs, and improving quality. Alternatively, students can write an organizational management proposal for a health care facility of their choosing to improve quality and customer service. Both papers should follow APA format and include an introduction, body, and conclusion section. The assignment provides detailed guidelines and is due by February 24, 2021. It will be graded based on clarity, depth, and application of course concepts.
Measuring government websites
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Running Head INTEGRATED QUALITY AND RISK MANAGEMENT PLAN 1 .docx
Running Head: INTEGRATED QUALITY AND RISK MANAGEMENT PLAN 1
INTEGRATED QUALITY AND RISK MANAGEMENT PLAN 30
MPM357 Project Performance and Quality Assurance
Quality Dimensions
Charles Williams
3/4/2019
Table of Contents
Project outline 4
Purpose of the project 4
Structure of the project 4
Goals and objectives of the project 6
Project deliverables 7
Report about patient’s response 7
Organizational Readiness for Quality Management 7
Organizational quality management program readiness 7
Quality management project readiness 7
Quality Systems Analysis 8
Current Quality system 8
Organizational readiness to incorporate IQRMP 8
Pros and Cons of ISO 9000 8
Pros and cons of Six Sigma 10
Pros and cons of Capability Maturity Model Integration 10
The combination most appropriate for this project 11
Quality dimension and criteria 12
Quality Process Improvement Tools and Techniques 17
Quality Performance Monitoring and Control 23
Management's Role in Quality Management 28
Quality Performance Communication Plan 29
References 30
Project outlinePurpose of the project
The goal of this plan is to establish a coordinated approach that will address the superiority assessment and course enhancement within the Patient Care Section of the Bureau of HIV/AIDS, North Carolina Department of Health. The Patient Care Section is dedicated to ensuring the highest quality of HIV medical care and support services provided to HIV/AIDS clients throughout the state of North Carolina.Structure of the project
Framework: Ryan Act 200 demands that all Ryan White agendas need to create a quality management program. This program will, therefore, support providers in ensuring that supportive services give access and adherence, ensuring adherence to PHS guidelines and lastly ensure that clinical, demographic and consumption information is accessible when monitoring and evaluation of the native endemic are needed.
Legislative requirements of this project are categorized into six themes.
i. Enhanced access
ii. Eminence management
iii. Aptitude improvement
iv. Embattled resources
v. Synchronization and associations
vi. Contribution and collaboration of other agencies.
The state of North Carolina in conjunction with the unit of health has embraced the sterling criteria of organizational brilliance. This criterion was founded on a set of interrelated core values, behaviors and beliefs that are present in accomplishment organizations. The basic framework of quality assurance is based on the Sterling criteria because this criterion is a foundation for integrity key business requirement in a result-oriented context (Kerzner, 2018).
The senior management team in the patients care section is responsible for planning, directing and coordinating health services related to the States HIV programs. The leadership of this team approves and reviews the activities of the plan when they carry out their activities. A committee has been established to evaluate the plan's objectiv.
customer satisfaction on airtel
This document provides an overview of a student project on customer satisfaction of Airtel mobile services in India. It includes an acknowledgment section thanking the student's guide. The document then outlines the contents which will cover an introduction to customer satisfaction, Airtel's company profile, products and services, SWOT analysis, distribution and sales, targeting, data analysis, findings and conclusions. It describes the research methodology as using a survey method with a sample size of 100 customers and data collection through questionnaires. The need for the study is to understand customer service importance and marketing/management skills for organizational growth by assessing Airtel customer satisfaction levels.
INTRODUCTION TO PROGRAMME DEVELOPMENT..ppt
This document discusses planning, monitoring, and evaluating health services. It defines monitoring and evaluation as key functions to improve performance and determine whether programs are achieving their goals. Monitoring involves systematic observation of activities, while evaluation assesses achievement against criteria. Both use indicators and data collection to analyze inputs, processes, outputs, outcomes, and impacts. Evaluation can be conducted internally or externally. The evaluation process involves planning, method selection, data collection and analysis, reporting, and dissemination. Both qualitative and quantitative methods are used. The goal is to improve programs and determine their effectiveness, efficiency, and relevance in improving health.
Communication Audit
Audit of communication practices helps the agency identify its strength and weakness. Here's a simply workshop to apply communication audit.
Performance measurement qustionnaire survey (apqc)
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Running head CORPORATE IT .docx
Running head: CORPORATE IT 1
PROJECT PLAN 5
CUSTOMER SERVICE: PROJECT PLANAbstract
The study sought to identify some of the challenges that may accrue to corporate IT because of a poor customer care service offered to the clients, as well as indicating the role of good customer care service in improving the sales and talking to managers working in corporate IT sector to identify their views on this subject matter. The reason for the study was to achieve a far reaching comprehension of the components corporate IT impact in the organizations that are spoken to by their relations with their suppliers, merchants, merchants and clients on the gauges that are identified with client benefit as respects the nature of administration. The study depended on an extrapolation and a finding of the present circumstance of corporate IT, an examination of its responsiveness to prerequisites of its encompassing surroundings, and elevating the viability by which the administration reacts to various difficulties, particularly in enhancing the business administration and client benefit.
Table of Contents
2Abstract
Research Problem
4
Hypothesis
4
Background
4
Objectives
5
Methods
6
Data and Execution
7
Results and discussions
8
Trend of reduced customer satisfaction
8
Communication system
8
Products flow
9
Managing the internal operations effectively
9
Effectiveness of the research
10
Conclusion
11
Research Problem
Since there is a considerable measure of establishments and authoritative ideas that have developed in corporate IT in the course of the last couple of decades, the shape and nature of association with suppliers and customers in equivalent measure has changed towards more collaboration for an arrangement of a sound client benefit relationship between the gatherings included. With an end goal to diminishing the costs included, the principle look into question was figured. What is the impact of a fruitful corporate IT in enhancing client benefit (Shoghari, 2016).
Hypothesis
There is no statistically significant effect that lies between corporate IT variables on customer service; this is the first significant hypothesis that the study intends to test. The factors incorporate its association with suppliers, association with merchants and wholesalers. The second theory is; there is no measurably critical contrast between the normal reactions of those questioned about the effect of corporate IT on client benefit because of individual factors like sexual orientation age, training and years of administration or capability. For this study, we will base the project on the first hypothesis as mentioned above.
Background
A corporation’s expertise contributes a pivotal role in the correct identification of a superiority client. The scen ...
Ol 600 Massive Success / snaptutorial.com
OL 600 Milestone One Guidelines and Rubric
In today’s global economy, both small and large multinational organizations and government entities are experiencing formidable changes in the business
environment that demands strategic management of the talent within the organization. Strategic leadership of human resources is not solely a human resources
departmental function; all organizational leaders must understand how the company’s most competitive advantage, its people, provides creative solutions to
sustain and grow the business.
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