Running Head: INTEGRATED QUALITY AND RISK MANAGEMENT PLAN 1
INTEGRATED QUALITY AND RISK MANAGEMENT PLAN 30
MPM357 Project Performance and Quality Assurance
Quality Dimensions
Charles Williams
3/4/2019
Table of Contents
Project outline 4
Purpose of the project 4
Structure of the project 4
Goals and objectives of the project 6
Project deliverables 7
Report about patient’s response 7
Organizational Readiness for Quality Management 7
Organizational quality management program readiness 7
Quality management project readiness 7
Quality Systems Analysis 8
Current Quality system 8
Organizational readiness to incorporate IQRMP 8
Pros and Cons of ISO 9000 8
Pros and cons of Six Sigma 10
Pros and cons of Capability Maturity Model Integration 10
The combination most appropriate for this project 11
Quality dimension and criteria 12
Quality Process Improvement Tools and Techniques 17
Quality Performance Monitoring and Control 23
Management's Role in Quality Management 28
Quality Performance Communication Plan 29
References 30
Project outlinePurpose of the project
The goal of this plan is to establish a coordinated approach that will address the superiority assessment and course enhancement within the Patient Care Section of the Bureau of HIV/AIDS, North Carolina Department of Health. The Patient Care Section is dedicated to ensuring the highest quality of HIV medical care and support services provided to HIV/AIDS clients throughout the state of North Carolina.Structure of the project
Framework: Ryan Act 200 demands that all Ryan White agendas need to create a quality management program. This program will, therefore, support providers in ensuring that supportive services give access and adherence, ensuring adherence to PHS guidelines and lastly ensure that clinical, demographic and consumption information is accessible when monitoring and evaluation of the native endemic are needed.
Legislative requirements of this project are categorized into six themes.
i. Enhanced access
ii. Eminence management
iii. Aptitude improvement
iv. Embattled resources
v. Synchronization and associations
vi. Contribution and collaboration of other agencies.
The state of North Carolina in conjunction with the unit of health has embraced the sterling criteria of organizational brilliance. This criterion was founded on a set of interrelated core values, behaviors and beliefs that are present in accomplishment organizations. The basic framework of quality assurance is based on the Sterling criteria because this criterion is a foundation for integrity key business requirement in a result-oriented context (Kerzner, 2018).
The senior management team in the patients care section is responsible for planning, directing and coordinating health services related to the States HIV programs. The leadership of this team approves and reviews the activities of the plan when they carry out their activities. A committee has been established to evaluate the plan's objectiv.
This document discusses quality assurance in healthcare. It defines key terms like quality, quality control, and quality care. It describes Donabedian's model of quality assurance which examines structure, process and outcomes of care. It also discusses Lang's 8-stage model and the Dynamic Standard Setting System model. The document outlines the quality assurance cycle of planning, setting standards, monitoring, identifying problems, developing solutions, and evaluating improvements. It examines factors that can influence quality assurance like resources, personnel, legislation and public expectations.
Improving The Performance Of Quality Improvement Teams EssayAlyssa Dennis
The document discusses quality improvement in healthcare organizations. It covers several topics:
1) Characteristics of successful quality improvement teams include commitment, communication, and continuous improvement.
2) Continuous quality improvement (CQI) is a data-driven approach to improving processes and reducing errors to increase quality of care.
3) Health care organizations focus on quality improvement to meet patient expectations and regulatory standards through defining issues and finding solutions.
QI PLAN PART 32QI PLAN PART 310QI Plan Part 3.docxamrit47
This document provides a summary of a quality improvement (QI) plan for a healthcare organization. It discusses the authority structure and roles involved in implementing the plan, including the board of directors, executive leadership, quality improvement committee, medical staff, and middle management. It also describes how performance will be communicated, how staff will be educated, how the plan will be evaluated annually, and how external entities can influence the organization. Some challenges to implementation are identified, such as staff not understanding the demands or data collection being time consuming. The conclusion states that QI aims to improve safety, quality and efficiency, while performance measurement assesses progress towards those goals.
Total quality management (TQM) is a methodology that aims to continually improve processes and quality by drawing on principles from various fields like behavioral sciences, data analysis, economics, and process analysis. TQM focuses on meeting and exceeding customer expectations through quality planning, assurance, and control throughout the project lifecycle. It considers factors like customer satisfaction, teamwork, and continuous improvement. The implementation of TQM principles can help organizations improve quality, productivity, and competitiveness.
A hospital organization with multiple locations and departments is a dynamic organization, which has to deal with a large number of
internal and external factors. For the purpose of providing good quality and an effective and efficient patient care, tailored to the
actual needs of patients, the focus must be on continuous quality improvement. Therefore, a smart and transparent quality management system for employees and stakeholders is necessary, which is widely accepted in the organization.
To realize structure, coherence and easy accessibility of information about ambitions, results, developments and regulations, the Northwest Clinics (The Netherlands) implemented an integrated quality management system, called Northwest How we Work, including The House with Achievement books and the Improve 2.0 App.
The House with Achievement books is an instrument for employees, staff and managers to document all agreements that are essential for optimal patient care and management. The House demonstrates what you do and the Achievement books how you do in your department. In addition, the Improve 2.0 App with a digital tracking system to register points for improvement has been implemented to achieve structure, transparency and coherence in the multiple lists with action points.
Employees participate in quality groups to understand the necessity and usefulness of an integrated quality management system, to realize acceptance and to contribute to an environment of continuous improvement.
1Quality Improvement Plan TemplateIn this course, you deve.docxfelicidaddinwoodie
1
Quality Improvement Plan Template
In this course, you develop an organizational quality improvement (QI) plan for a health care organization of your choice. Organize the plan as you would present it to the organization’s board of directors for approval. Use the following outline as a guide when developing your plan.
Executive Summary: A one-page overview of the plan
Introduction/Purpose: Introduce the organization and state its mission. Describe the types of services the organization provides. This section must be approximately half a page.
Goals/Objectives: Describe what goals the organization has to meet its mission. These are principles that shape how the organization views and achieves quality. Examples may involve the concepts of safety, effectiveness, timeliness, and patient centeredness. This section must be approximately half a page.
Scope/Description/QI Activities: Describe what departments, programs, and activities are affected by the plan and why they are involved in its implementation. This section must be approximately half a page.
Data Collection Tools: Describe the type of performance data to be collected and why that data is focused on. Describe why each data collection and display tool was selected for the QI plan. This section must range from half a page to a full page.
QI Processes and Methodology: Describe the methodology and processes used to implement the plan. This must explain why each methodology and process are in the plan and why they were chosen. This section must range from half a page to a full page.
Comparative Databases, Benchmarks, and Professional Practice Standards: Describe what the organization will use as a standard to compare performance. This section must be one paragraph. This may be through a number of methods such as a comparative database or a competing organization’s annual report.
Authority/Structure/Organization: Describe the authority structure of the plan’s implementation. This must describe who is responsible for implementing the plan. Include a description of each role involved in the plan. This section must be approximately half a page:
· Board of directors
· Executive leadership
· Quality improvement committee
· Medical staff
· Middle management
· Department staff
Communication: Identify who the performance activity outcomes are communicated to and who does the communicating. This describes who is responsible for overseeing data collection and preparing data reports. This section must be approximately one paragraph.
Education: Describe how staff will be educated regarding the plan. This covers how each staff member will be initially oriented to the plan and each employee fits into the plan based on job responsibilities. This section must be approximately one to two paragraphs.
Annual Evaluation: Describe what elements of the plan are annually evaluated for improvement. This section must be approximately one paragraph.
Running head: QI PLAN PART 3
1
QI PLAN PART 3
7
...
Remove or Replace Header Is Not Doc TitleGuiding Questions.docxlillie234567
Remove or Replace: Header Is Not Doc Title
Guiding Questions
Quality Improvement Initiative Evaluation
This document is designed to give you questions to consider and additional guidance to help you successfully complete the Quality Improvement Initiative Evaluation assessment. You may find it useful to use this document as a prewriting exercise, an outlining tool, or a final check to ensure you have sufficiently addressed all the grading criteria for this assessment. This document is a resource to help you complete the assessment.
Do not turn in this document as your assessment submission.
Remember, you are analyzing a current QI initiative that is already in place. You are not creating a new QI initiative (Assessment 3).
Analyze a current quality improvement initiative in a health care setting.
· What prompted the implementation of the quality improvement initiative?
· What problems were not addressed?
· What problems arose from the initiative?
Evaluate the success of a current quality initiative through recognized benchmarks and outcome measures.
· What benchmarks or outcome measures were used to evaluate success? Consider requirements for national, state, or accreditation standards.
· What was most successful?
Incorporate interprofessional perspectives related to initiative functionality and outcomes.
· How does the interprofessional team contribute to the success of the QI initiative?
· What are the perspectives of interprofessional team members involved in the initiative?
· Who did you talk to? From what other professions? How did their input impact your analysis?
Recommend additional indicators and protocols to improve and expand outcomes of a current quality initiative.
· What process or protocol changes would you recommend?
· What added technologies would improve quality outcomes?
· What outcome measures are missing, or could be added?
Convey purpose, in an appropriate tone and style, incorporating supporting evidence and adhering to organizational, professional, and scholarly writing standards.
· Is your analysis logically structured?
· Is your analysis 5–7 double-spaced pages (not including title page and reference list)?
· Is your writing clear and free from errors?
· Does your analysis include both a title page and reference list?
· Did you use a minimum of four sources? Were they published within the last five years?
· Are they cited in current APA format throughout the analysis?
1
image1.png
1
Quality Improvement Initiative Evaluation
Student’s Name:
Course Name:
Course Number:
Instructor’s Name:
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2
Introduction
In healthcare settings, plans for process-specific quality improvement are frequently
reactive and focused on act.
This document outlines the clinical audit policy and strategy for Response Med. It discusses statutory requirements that mandate regular clinical audits to assess quality and ensure patient safety. The purposes are to define a framework for clinical audits and clarify roles and responsibilities. The outcomes aim to provide evidence of a robust audit program, improvements based on audit findings, and adherence to best practices. The procedures describe developing an annual audit plan, conducting audits, and monitoring completion of the plan.
This document discusses quality assurance in healthcare. It defines key terms like quality, quality control, and quality care. It describes Donabedian's model of quality assurance which examines structure, process and outcomes of care. It also discusses Lang's 8-stage model and the Dynamic Standard Setting System model. The document outlines the quality assurance cycle of planning, setting standards, monitoring, identifying problems, developing solutions, and evaluating improvements. It examines factors that can influence quality assurance like resources, personnel, legislation and public expectations.
Improving The Performance Of Quality Improvement Teams EssayAlyssa Dennis
The document discusses quality improvement in healthcare organizations. It covers several topics:
1) Characteristics of successful quality improvement teams include commitment, communication, and continuous improvement.
2) Continuous quality improvement (CQI) is a data-driven approach to improving processes and reducing errors to increase quality of care.
3) Health care organizations focus on quality improvement to meet patient expectations and regulatory standards through defining issues and finding solutions.
QI PLAN PART 32QI PLAN PART 310QI Plan Part 3.docxamrit47
This document provides a summary of a quality improvement (QI) plan for a healthcare organization. It discusses the authority structure and roles involved in implementing the plan, including the board of directors, executive leadership, quality improvement committee, medical staff, and middle management. It also describes how performance will be communicated, how staff will be educated, how the plan will be evaluated annually, and how external entities can influence the organization. Some challenges to implementation are identified, such as staff not understanding the demands or data collection being time consuming. The conclusion states that QI aims to improve safety, quality and efficiency, while performance measurement assesses progress towards those goals.
Total quality management (TQM) is a methodology that aims to continually improve processes and quality by drawing on principles from various fields like behavioral sciences, data analysis, economics, and process analysis. TQM focuses on meeting and exceeding customer expectations through quality planning, assurance, and control throughout the project lifecycle. It considers factors like customer satisfaction, teamwork, and continuous improvement. The implementation of TQM principles can help organizations improve quality, productivity, and competitiveness.
A hospital organization with multiple locations and departments is a dynamic organization, which has to deal with a large number of
internal and external factors. For the purpose of providing good quality and an effective and efficient patient care, tailored to the
actual needs of patients, the focus must be on continuous quality improvement. Therefore, a smart and transparent quality management system for employees and stakeholders is necessary, which is widely accepted in the organization.
To realize structure, coherence and easy accessibility of information about ambitions, results, developments and regulations, the Northwest Clinics (The Netherlands) implemented an integrated quality management system, called Northwest How we Work, including The House with Achievement books and the Improve 2.0 App.
The House with Achievement books is an instrument for employees, staff and managers to document all agreements that are essential for optimal patient care and management. The House demonstrates what you do and the Achievement books how you do in your department. In addition, the Improve 2.0 App with a digital tracking system to register points for improvement has been implemented to achieve structure, transparency and coherence in the multiple lists with action points.
Employees participate in quality groups to understand the necessity and usefulness of an integrated quality management system, to realize acceptance and to contribute to an environment of continuous improvement.
1Quality Improvement Plan TemplateIn this course, you deve.docxfelicidaddinwoodie
1
Quality Improvement Plan Template
In this course, you develop an organizational quality improvement (QI) plan for a health care organization of your choice. Organize the plan as you would present it to the organization’s board of directors for approval. Use the following outline as a guide when developing your plan.
Executive Summary: A one-page overview of the plan
Introduction/Purpose: Introduce the organization and state its mission. Describe the types of services the organization provides. This section must be approximately half a page.
Goals/Objectives: Describe what goals the organization has to meet its mission. These are principles that shape how the organization views and achieves quality. Examples may involve the concepts of safety, effectiveness, timeliness, and patient centeredness. This section must be approximately half a page.
Scope/Description/QI Activities: Describe what departments, programs, and activities are affected by the plan and why they are involved in its implementation. This section must be approximately half a page.
Data Collection Tools: Describe the type of performance data to be collected and why that data is focused on. Describe why each data collection and display tool was selected for the QI plan. This section must range from half a page to a full page.
QI Processes and Methodology: Describe the methodology and processes used to implement the plan. This must explain why each methodology and process are in the plan and why they were chosen. This section must range from half a page to a full page.
Comparative Databases, Benchmarks, and Professional Practice Standards: Describe what the organization will use as a standard to compare performance. This section must be one paragraph. This may be through a number of methods such as a comparative database or a competing organization’s annual report.
Authority/Structure/Organization: Describe the authority structure of the plan’s implementation. This must describe who is responsible for implementing the plan. Include a description of each role involved in the plan. This section must be approximately half a page:
· Board of directors
· Executive leadership
· Quality improvement committee
· Medical staff
· Middle management
· Department staff
Communication: Identify who the performance activity outcomes are communicated to and who does the communicating. This describes who is responsible for overseeing data collection and preparing data reports. This section must be approximately one paragraph.
Education: Describe how staff will be educated regarding the plan. This covers how each staff member will be initially oriented to the plan and each employee fits into the plan based on job responsibilities. This section must be approximately one to two paragraphs.
Annual Evaluation: Describe what elements of the plan are annually evaluated for improvement. This section must be approximately one paragraph.
Running head: QI PLAN PART 3
1
QI PLAN PART 3
7
...
Remove or Replace Header Is Not Doc TitleGuiding Questions.docxlillie234567
Remove or Replace: Header Is Not Doc Title
Guiding Questions
Quality Improvement Initiative Evaluation
This document is designed to give you questions to consider and additional guidance to help you successfully complete the Quality Improvement Initiative Evaluation assessment. You may find it useful to use this document as a prewriting exercise, an outlining tool, or a final check to ensure you have sufficiently addressed all the grading criteria for this assessment. This document is a resource to help you complete the assessment.
Do not turn in this document as your assessment submission.
Remember, you are analyzing a current QI initiative that is already in place. You are not creating a new QI initiative (Assessment 3).
Analyze a current quality improvement initiative in a health care setting.
· What prompted the implementation of the quality improvement initiative?
· What problems were not addressed?
· What problems arose from the initiative?
Evaluate the success of a current quality initiative through recognized benchmarks and outcome measures.
· What benchmarks or outcome measures were used to evaluate success? Consider requirements for national, state, or accreditation standards.
· What was most successful?
Incorporate interprofessional perspectives related to initiative functionality and outcomes.
· How does the interprofessional team contribute to the success of the QI initiative?
· What are the perspectives of interprofessional team members involved in the initiative?
· Who did you talk to? From what other professions? How did their input impact your analysis?
Recommend additional indicators and protocols to improve and expand outcomes of a current quality initiative.
· What process or protocol changes would you recommend?
· What added technologies would improve quality outcomes?
· What outcome measures are missing, or could be added?
Convey purpose, in an appropriate tone and style, incorporating supporting evidence and adhering to organizational, professional, and scholarly writing standards.
· Is your analysis logically structured?
· Is your analysis 5–7 double-spaced pages (not including title page and reference list)?
· Is your writing clear and free from errors?
· Does your analysis include both a title page and reference list?
· Did you use a minimum of four sources? Were they published within the last five years?
· Are they cited in current APA format throughout the analysis?
1
image1.png
1
Quality Improvement Initiative Evaluation
Student’s Name:
Course Name:
Course Number:
Instructor’s Name:
This study source was downloaded by 100000855641916 from CourseHero.com on 12-20-2022 05:43:38 GMT -06:00
https://www.coursehero.com/file/176043112/Revised-QIIE-1edited-2editeddocx/
https://www.coursehero.com/file/176043112/Revised-QIIE-1edited-2editeddocx/
2
Introduction
In healthcare settings, plans for process-specific quality improvement are frequently
reactive and focused on act.
This document outlines the clinical audit policy and strategy for Response Med. It discusses statutory requirements that mandate regular clinical audits to assess quality and ensure patient safety. The purposes are to define a framework for clinical audits and clarify roles and responsibilities. The outcomes aim to provide evidence of a robust audit program, improvements based on audit findings, and adherence to best practices. The procedures describe developing an annual audit plan, conducting audits, and monitoring completion of the plan.
QUALITY IMPROVEMENT PROGRAM
PAGE 1
QUALITY IMPROVEMENT PROGRAM PAGE 21
Quality Improvement Program
Colorado Technical university
Phase 1 IP
8/21/2017
When it comes to healthcare organizations wanting to increase their profitability there are many different things that they do. One of the most effective ways and most organizations introduce would be the quality improvement program. Organizations around the world have improved performance by utilizing an effective quality improvement program. With this program being used organizations can see clinical and service quality improve. Having a quality improvement program that is set in place allows organizations to obtain their goal, like increasing their probability and reducing costs. For the quality improvement program to work it has t have the basic elements that work properly in assisting the organization with their goals. Here is the list of the basic quality improvements that are in the program:
· Description of the goals of the organization, mission, and their objectives.
· Explanations and definitions of major terms and concepts.
· How the quality program is selected, monitored, and managed within the organization
· How the training will work and how the support will be for people that are taking part in the quality improvement process.
· Explanations on the quality techniques that will be used and the methodology.
· Communication plans that will be utilized and how things will be updated and communicated throughout the organization.
· The measurement will be explained along with the analysis and how it will assist with future quality improvements.
Quality Improvement Program
Literature Review
Unit 1 IP
The quality improvement program is a very important part to an organization, this is because quality improvement programs must do with the costs, trust, speed, quality, and even the value of the organization. This program has not actually spread throughout many medical center and hospitals because not many organizations in healthcare are aware of how it can be beneficial to the organization on their finical status and go beyond that to the needs of their patients and society. This makes it so that there are not many medical facilities and hospitals that have embraced the concept and idea of this quality improvement program. Within the management of healthcare facilities, they have not yet realized that there is a relation between their business management strategy, improved patient outcomes, and the achievement of optimal quality (NAVEX, 2017).
One of the major sources of financial benefits or even returns that are seen by an organization would come from them being disciplined enough to remove waste with techniques like engineering techniques. When it comes to the waste in a health care there are three major types. These types would be known as inefficienci ...
This document discusses quality assurance and continuous quality improvement in healthcare. It defines quality assurance and continuous quality improvement, and outlines the differences between the two approaches. Quality assurance focuses on inspection and reaction, while continuous quality improvement emphasizes prevention and proactive problem solving involving all levels. The document also covers the objectives, principles, approaches, elements, standards, areas of focus, models, tools and process for quality assurance and improvement in healthcare.
This document discusses key concepts related to quality assurance in healthcare. It defines terms like quality, quality management, continuous quality improvement, and accreditation. It describes models for quality assurance like the Donabedian model and discusses factors that can affect quality assurance in nursing care. The document also outlines standards, indicators, and tools that can be used for quality control and improvement efforts. Overall, the document provides a comprehensive overview of the principles, approaches, and considerations involved in quality assurance programs for healthcare organizations.
QUALITY MANAGEMENT in nursing admin.pptxZellanienhd
Quality management in healthcare aims to minimize harm and optimize patient outcomes through administration of systems, policies, and processes. It involves continuous improvement efforts to meet expectations of customers (patients and providers), increase effectiveness and efficiency of care, and fulfill ethical obligations. Common models for quality management include the Joint Commission's 10-step process of planning, implementing, evaluating and improving care, and the PDCA (Plan-Do-Check-Act) cycle of establishing objectives, implementing plans, monitoring results, and applying lessons learned.
Quality management in nursing professionSANJAY SIR
Quality improvement requires in any field to provide best services to the community in the health care system. it is uploaded to aware the the paramedics & nursing personnel to improve the quality care & helps educators to teach their students.
Quality management in nursing professionSANJAY SIR
This document discusses quality management and continuous quality improvement in healthcare. It emphasizes that quality management aims to exceed patient expectations by managing processes and outcomes through data-driven strategies. Continuous quality improvement involves ongoing assessments to ensure service delivery meets best practices. Total quality management and Six Sigma methods are highlighted as approaches to systematically improve processes and reduce defects through employee involvement. Quality tools can help analyze causes of problems, processes, and outcomes to make informed decisions for improvement.
Quality assurance aims to monitor nursing activities to ensure a high level of patient care. It involves defining nursing standards and using them to evaluate and improve care. Approaches include credentialing, licensure, accreditation and certification of individuals and organizations. Quality is assessed using peer review, standards, and audits to compare care to accepted criteria. The American Nurses Association model identifies values, sets structure/process/outcome standards, selects measurements, interprets results, identifies actions, chooses solutions, and reevaluates to continually improve nursing quality.
Quality plans are used by healthcare facilities to provide framework.docxhildredzr1di
Quality plans are used by healthcare facilities to provide frameworks for collaboratively planned, systematic, and organization-wide approaches to improvement. These quality plans are always kept on-site, updated yearly, and reviewed by surveyors and accreditors. For your final project, you will develop a healthcare organization quality plan. This will assist you in synthesizing your prior knowledge of performance improvement. This will also help you to see how quality performance encompasses all stakeholders and departments in the healthcare organization. This assessment addresses the following course outcomes: Incorporate regulatory requirements and accreditation standards into quality planning Evaluate appropriate methods of healthcare data collection, interpretation, and presentation for informing decision making Prioritize performance improvement initiatives and data collection needs in healthcare organizations through evaluation of organizational quality programs Synthesize changes in healthcare reimbursement for their influences on the healthcare organization’s ability to provide quality and safe patient care Evaluate requirements of current quality and safety initiatives for how they influence delivery of ethical care in healthcare organizations Assess leadership strategies that promote interdisciplinary collaborative care within healthcare organizations Prompt In this assignment, you will be developing a quality plan—also known as a performance improvement plan—for a healthcare organization. This plan may be developed for an acute care facility, a day surgery facility, an ambulatory care organization, a clinic setting, a long-term care facility, or some other type of healthcare organization with which you may be familiar, given your own professional healthcare work experience. In addressing the critical elements for this assignment, all APA formatting and citation requirements apply. Furthermore, as this is a scholarly initiative, you must use peer-reviewed or evidence-based sources for this assignment. Data may be derived from public healthcare databases, or you may use data from your own healthcare organization. Specifically, the following critical elements must be addressed: I. Quality Statement A. Craft your healthcare organization’s quality philosophy by discussing the National Quality Strategy priorities and their application to the overall organizational quality plan. B. Analyze how this healthcare organization’s mission is correlated with its quality philosophy. C. Assess the role of quality within value-based reimbursement in this particular healthcare organization. D. How is leadership involved in the dissemination and application of quality data at this healthcare organization? II. Quality Infrastructure A. Provide brief details about the organization’s information management system, including what type of system is used and patient records management. B. What phases of meaningful use have been implemented to d.
TOOLS FOR QUALITY ASSESSMENT (Dr M Ateeb).pptxAteeb47
This document discusses various tools and methods for quality assessment and improvement in healthcare. It defines key terms like quality, improvement, and tools. It describes quality assessment as evaluating structure, process, and outcomes to achieve continuous medical care improvement. Quality improvement principles include focusing on systems/processes, patients, teamwork, and data. Common quality tools include flowcharts, control charts, and cause-and-effect diagrams. Models for quality improvement outlined are the Care Model, Lean Model, Model for Improvement, FADE, and Six Sigma. A directory of additional tools is also provided.
The document summarizes a seminar presentation on quality assurance in nursing. It discusses key topics like the meaning of quality, quality assurance, and approaches to quality assurance programs. It describes credentialing methods like licensure, accreditation, and certification. Specific quality assurance approaches covered include peer review, nursing audits, utilization review, and evaluation studies. Models of quality assurance and the roles and responsibilities of nurses in ensuring quality are also summarized.
The document summarizes a seminar presentation on quality assurance in nursing. It discusses key topics like the meaning of quality, quality assurance, and approaches to quality assurance programs. It describes credentialing methods like licensure, accreditation, and certification. Specific quality assurance approaches covered include peer review, nursing audits, utilization review, and evaluation studies. Models of quality assurance and the roles and responsibilities of nurses in ensuring quality are also summarized.
The document discusses the quality assurance triangle, which incorporates three core quality assurance functions: defining quality, measuring quality, and improving quality. These three functions work synergistically to ensure quality care. Defining quality involves developing standards and expectations for quality. Measuring quality involves quantifying performance against these standards. Improving quality uses the results of defining and measuring quality to make enhancements. Together, these three balanced functions form the foundation of any quality assurance strategy.
Data Analysis and Quality Improvement Initiative Proposal .docxwhittemorelucilla
Data Analysis and Quality Improvement Initiative Proposal
Details
Attempt 1Evaluated
Attempt 2Evaluated
Attempt 3Available
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Overview
Prepare an 8–10-page data analysis and quality improvement initiative proposal based on a health issue of professional interest to you. The audience for your analysis and proposal is the nursing staff and the interprofessional team who will implement the initiative.
"A basic principle of quality measurement is: If you can't measure it, you can't improve it" (Agency for Healthcare Research and Quality, 2013).
Health care providers are on an endless quest to improve both care quality and patient safety. This unwavering commitment requires hospitals and care givers to increase their attention and adherence to treatment protocols to improve patient outcomes. Health informatics, along with new and improved technologies and procedures, are at the core of virtually all quality improvement initiatives. The data gathered by providers, along with process improvement models and recognized quality benchmarks, are all part of a collaborative, continuing effort. As such, it is essential that professional nurses are able to correctly interpret, and effectively communicate information revealed on dashboards that display critical care metrics.
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Questions to Consider
As you prepare to complete this assessment, you may want to think about other related issues to deepen your understanding or broaden your viewpoint. You are encouraged to consider the questions below and discuss them with a fellow learner, a work associate, an interested friend, or a member of your professional community. Note that these questions are for your own development and exploration and do not need to be completed or submitted as part of your assessment.
Reflect on QI initiatives focused on measuring and improving patient outcomes with which you are familiar.
How important is the role of nurses in QI initiatives?
What quality improvement initiatives have made the biggest difference? Why?
When a QI initiative does not succeed as planned, what steps are taken to improve or revise the effort?
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Resources
Required Resources
MSN Program Journey
Please review this guide for your degree program. It can help you stay on track for your practicum experience, so you may wish to bookmark it for later reference.
MSN Program Journey
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Transcript
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Assessment Instructions
Preparation
In this assessment, you will propose a quality improvement (QI) initiative proposal based on a health issue of professional interest to you. The QI initiative proposal will be based on an analysis of dashboard metrics from a health care facility. You have one of two options:
Option 1
If you
have access
to dashboard metrics related to a QI initiative proposal of interest to you:
Analyze data from the health care facility to identify.
This document discusses various approaches to quality improvement in healthcare, including definitions of quality from different perspectives. It provides definitions of quality from the perspectives of customers, products/services, and comparisons of product-based versus user-based definitions. Key approaches to quality improvement discussed include total quality management, Six Sigma, Lean, and the 5S methodology.
This document discusses various approaches to quality improvement in healthcare. It defines quality from several perspectives, including from the viewpoint of customers/patients, providers, and products. Several quality improvement models and strategies are described, such as total quality management (TQM), Six Sigma, Lean, and the 5S methodology. Key dimensions of quality like quality assessment, assurance, control, and improvement are explained. The document also provides definitions of terms used in healthcare quality such as accreditation, certification, clinical governance, benchmarking, and clinical audits.
Implementing Clinical Governance in an AOD treatment serviceUniting ReGen
2017 VAADA Conference presentation - Venetia Brissenden considers ReGen's experience of developing a fully integrated Clinical Governance system and options for other service providers.
Quality assurance is a way of preventing mistakes and defects in manufactured products and avoiding problems when delivering products or services to customers; which ISO 9000 defines as "part of quality management focused on providing confidence that quality requirements will be fulfilled".
Prepare an evaluation of an existing QI initiative to determine.docxwrite31
This document provides instructions for preparing a 5-7 page evaluation of an existing quality improvement (QI) initiative to assess its effectiveness. The evaluation should analyze a QI initiative related to a specific health issue and address key areas such as what prompted the initiative, any problems encountered, its success based on benchmarks and outcomes, how it impacted the healthcare facility, and recommendations for improvement. Interprofessional perspectives and adherence to writing standards are also required. The evaluation will demonstrate competencies in planning, evaluating, communicating about, and integrating perspectives for quality improvement initiatives.
Prepare an evaluation of an existing QI initiative to determine.docxbkbk37
This document provides instructions for preparing a 5-7 page evaluation of an existing quality improvement (QI) initiative to assess its effectiveness. The evaluation should analyze a QI initiative related to a specific health issue and address key areas such as what prompted the initiative, any problems encountered, its success based on benchmarks and outcomes, how it impacted the healthcare facility, and recommendations for improvement. Interprofessional perspectives and adherence to writing standards are also required. The evaluation will demonstrate competencies in planning, evaluating, communicating about, and integrating perspectives for quality improvement initiatives.
The document discusses integrating ISO (International Organization for Standardization) and process improvement (PI) through a Healthcare Improvement Model. The model aims to help healthcare systems continuously improve processes, policies, and patient care while reducing costs. It establishes five tiers from the system level down to individual facilities. By combining ISO's standardization approach and PI's focus on identifying and addressing issues, the model intends to promote continuous quality improvement throughout a healthcare organization.
Running head MARKETING ANALYSIS ASSIGNMENTS .docxwlynn1
Running head: MARKETING ANALYSIS ASSIGNMENTS 1
MARKETING ANALYSIS ASSIGNMENTS 6
Researching Marketing Questions
MKT/571
Melissa Simmons
Roberto Ancis
Part 1: Memorandum
TO: Senior Vice President (Marketing)
FROM: Jacob Glenns
DATE: August 19, 2018
SUBJECT: Marketing Analysis
Summary Analysis
This analysis of the market report that was presented the market analyst provides detailed insights from the data that may help in formulating an effective marketing strategy. The key information include: revenue performance for the first half between 2015 and 2016 and revenue trends over the same period. This information help in deciding whether to the organization should continue with its growth strategy or to reverse the decline.
Revenue Analysis
Analysis of the company’s semiannual performance- between January and June- indicates that there was an increase of 10.18 percent in the generated revenues per day from 96,000 dollars to 105,768 dollars in 2015 and 2016 respectively. The revenues per day, domestic market, were 93,683 dollars and 85,181 dollars in 2016 and 2015 respectively, over the same period. Overall, the semiannual revenue for the year 2016 was 13,644,073 dollars with the United States market contributing 12,085,137 dollars, which is approximately 88.6 percent of the semiannual revenue. The international market contributed 1,558,936 dollars, which is 11.4 percent of the total revenue. The average gross profit per day was 8.3 percent for the six months between January and June, 2016. For the three months of April, May and June, 2016 the total revenue was 7,024,096 dollars with the domestic market contributing 6,145,978 dollars and the international market contributing 878,119 dollars. The gross profit was 6.5 percent.
Revenue Trends
With regards to customer class, commercial customers contributed 7,195,592 dollars in the six months of January to June, 2016. The revenue per day was 55,780 dollars, an increase of 5,008 dollars compared to 50,772 dollars realized over the same period in 2015. At the second place was the municipal segment with 1,634,643 dollars. The revenue per day for the first six months was 12,672 in 2016 compared to 12,034 in 2015. The international market segment contributed 1,535,905 dollars and the revenue per day was 11,906 dollars and 11,700 dollars in 2016 and 2015 respectively. The other important segments- resellers, industrial labs, government, resell, education and others- also registered increments in the revenue per day for the first 6 months between 2015 and 2016. The revenue trend for the second quarter (between April and May) illustrate that commercial market contributed 1,130,973 dollars which is 50 percent of the total revenue from the customer class segment. The international market contributed 323,990 follo.
Running head MANAGING A DIVERSE WORKFORCE1MANAGING A DIVERSE.docxwlynn1
Running head: MANAGING A DIVERSE WORKFORCE 1
MANAGING A DIVERSE WORKFORCE 6
Managing a diverse workforce
Name
Institutional affiliation
What does it mean to be an effective manager in a diverse workforce?
According to Chip Conley, the workforce diversity is characterized of gender, ethnicity and age; which needs a much keener attention. He points out that an effective manager should realize that age diversity makes a company stronger and that different generations within a workplace should focus on mentoring one another at work. He emphasizes on the need to allow openness with one another so that wisdom; knowledge, experience and skills from the young to the old and vice versa. According to Chip Conley, the current 60s is the new 40s and that the current 30s is the new 50s; a key note to take on how effective relationship in a workplace could enrichen a company with greater shared wisdom and skills. Every manager need to relate such knowledge in ensuring effective making of modern elders from the millennials.
According to Chip, an effective manager should establish a learning environment for the boomers and the millennials. Each generation should see the other as assets from which they can derive wisdom. Moreover, Chip calls for both the millennials and the boomers to fix their ego, perhaps so that they can enhance their relationship and get to learn from one another. He calls for the need of the managers to enhance a growth mindset in a workplace and the need for the employees to be curious of getting to know what the other generation can offer, and trying to oneself. Chip states that “Curiosity is the elixir for life”
Working on the psychological empowerment of specifics groups and ensuring mental flexibility is very important for various generations to work coherently effectively. Additionally, a manager in charge of a diverse workforce should ensure that the differences existing between the BB and X generations, and the Y and Z generations should be harmonized so that they do not tamper with the achievement of the organizations set goals and objectives (Toro, Labrador-Fernández & De Nicolas, 2019).
Maintaining a positive working environment helps in enhancing the performance of a diverse workforce. Looking at the small business managers, workforce diversity can be well managed if the owner’s manager supports the existing generational interconnections and the variations as a result of the general difference defining these groups by valuing their differences and the similarities. An effective manager is therefore required to cause a diversity openness among the workforce. Such ensure the performance at all levels, i.e. both the organizational and individual. A manager should, therefore, have the ability to effectively enforce the eradication of the internal communication barriers existing as a result generational, racial, gender, ethnic, age, personality tenure, cognitive style, education among other dissimilarities .
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QUALITY IMPROVEMENT PROGRAM
PAGE 1
QUALITY IMPROVEMENT PROGRAM PAGE 21
Quality Improvement Program
Colorado Technical university
Phase 1 IP
8/21/2017
When it comes to healthcare organizations wanting to increase their profitability there are many different things that they do. One of the most effective ways and most organizations introduce would be the quality improvement program. Organizations around the world have improved performance by utilizing an effective quality improvement program. With this program being used organizations can see clinical and service quality improve. Having a quality improvement program that is set in place allows organizations to obtain their goal, like increasing their probability and reducing costs. For the quality improvement program to work it has t have the basic elements that work properly in assisting the organization with their goals. Here is the list of the basic quality improvements that are in the program:
· Description of the goals of the organization, mission, and their objectives.
· Explanations and definitions of major terms and concepts.
· How the quality program is selected, monitored, and managed within the organization
· How the training will work and how the support will be for people that are taking part in the quality improvement process.
· Explanations on the quality techniques that will be used and the methodology.
· Communication plans that will be utilized and how things will be updated and communicated throughout the organization.
· The measurement will be explained along with the analysis and how it will assist with future quality improvements.
Quality Improvement Program
Literature Review
Unit 1 IP
The quality improvement program is a very important part to an organization, this is because quality improvement programs must do with the costs, trust, speed, quality, and even the value of the organization. This program has not actually spread throughout many medical center and hospitals because not many organizations in healthcare are aware of how it can be beneficial to the organization on their finical status and go beyond that to the needs of their patients and society. This makes it so that there are not many medical facilities and hospitals that have embraced the concept and idea of this quality improvement program. Within the management of healthcare facilities, they have not yet realized that there is a relation between their business management strategy, improved patient outcomes, and the achievement of optimal quality (NAVEX, 2017).
One of the major sources of financial benefits or even returns that are seen by an organization would come from them being disciplined enough to remove waste with techniques like engineering techniques. When it comes to the waste in a health care there are three major types. These types would be known as inefficienci ...
This document discusses quality assurance and continuous quality improvement in healthcare. It defines quality assurance and continuous quality improvement, and outlines the differences between the two approaches. Quality assurance focuses on inspection and reaction, while continuous quality improvement emphasizes prevention and proactive problem solving involving all levels. The document also covers the objectives, principles, approaches, elements, standards, areas of focus, models, tools and process for quality assurance and improvement in healthcare.
This document discusses key concepts related to quality assurance in healthcare. It defines terms like quality, quality management, continuous quality improvement, and accreditation. It describes models for quality assurance like the Donabedian model and discusses factors that can affect quality assurance in nursing care. The document also outlines standards, indicators, and tools that can be used for quality control and improvement efforts. Overall, the document provides a comprehensive overview of the principles, approaches, and considerations involved in quality assurance programs for healthcare organizations.
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Quality management in healthcare aims to minimize harm and optimize patient outcomes through administration of systems, policies, and processes. It involves continuous improvement efforts to meet expectations of customers (patients and providers), increase effectiveness and efficiency of care, and fulfill ethical obligations. Common models for quality management include the Joint Commission's 10-step process of planning, implementing, evaluating and improving care, and the PDCA (Plan-Do-Check-Act) cycle of establishing objectives, implementing plans, monitoring results, and applying lessons learned.
Quality management in nursing professionSANJAY SIR
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This document discusses quality management and continuous quality improvement in healthcare. It emphasizes that quality management aims to exceed patient expectations by managing processes and outcomes through data-driven strategies. Continuous quality improvement involves ongoing assessments to ensure service delivery meets best practices. Total quality management and Six Sigma methods are highlighted as approaches to systematically improve processes and reduce defects through employee involvement. Quality tools can help analyze causes of problems, processes, and outcomes to make informed decisions for improvement.
Quality assurance aims to monitor nursing activities to ensure a high level of patient care. It involves defining nursing standards and using them to evaluate and improve care. Approaches include credentialing, licensure, accreditation and certification of individuals and organizations. Quality is assessed using peer review, standards, and audits to compare care to accepted criteria. The American Nurses Association model identifies values, sets structure/process/outcome standards, selects measurements, interprets results, identifies actions, chooses solutions, and reevaluates to continually improve nursing quality.
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Quality plans are used by healthcare facilities to provide frameworks for collaboratively planned, systematic, and organization-wide approaches to improvement. These quality plans are always kept on-site, updated yearly, and reviewed by surveyors and accreditors. For your final project, you will develop a healthcare organization quality plan. This will assist you in synthesizing your prior knowledge of performance improvement. This will also help you to see how quality performance encompasses all stakeholders and departments in the healthcare organization. This assessment addresses the following course outcomes: Incorporate regulatory requirements and accreditation standards into quality planning Evaluate appropriate methods of healthcare data collection, interpretation, and presentation for informing decision making Prioritize performance improvement initiatives and data collection needs in healthcare organizations through evaluation of organizational quality programs Synthesize changes in healthcare reimbursement for their influences on the healthcare organization’s ability to provide quality and safe patient care Evaluate requirements of current quality and safety initiatives for how they influence delivery of ethical care in healthcare organizations Assess leadership strategies that promote interdisciplinary collaborative care within healthcare organizations Prompt In this assignment, you will be developing a quality plan—also known as a performance improvement plan—for a healthcare organization. This plan may be developed for an acute care facility, a day surgery facility, an ambulatory care organization, a clinic setting, a long-term care facility, or some other type of healthcare organization with which you may be familiar, given your own professional healthcare work experience. In addressing the critical elements for this assignment, all APA formatting and citation requirements apply. Furthermore, as this is a scholarly initiative, you must use peer-reviewed or evidence-based sources for this assignment. Data may be derived from public healthcare databases, or you may use data from your own healthcare organization. Specifically, the following critical elements must be addressed: I. Quality Statement A. Craft your healthcare organization’s quality philosophy by discussing the National Quality Strategy priorities and their application to the overall organizational quality plan. B. Analyze how this healthcare organization’s mission is correlated with its quality philosophy. C. Assess the role of quality within value-based reimbursement in this particular healthcare organization. D. How is leadership involved in the dissemination and application of quality data at this healthcare organization? II. Quality Infrastructure A. Provide brief details about the organization’s information management system, including what type of system is used and patient records management. B. What phases of meaningful use have been implemented to d.
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The document summarizes a seminar presentation on quality assurance in nursing. It discusses key topics like the meaning of quality, quality assurance, and approaches to quality assurance programs. It describes credentialing methods like licensure, accreditation, and certification. Specific quality assurance approaches covered include peer review, nursing audits, utilization review, and evaluation studies. Models of quality assurance and the roles and responsibilities of nurses in ensuring quality are also summarized.
The document discusses the quality assurance triangle, which incorporates three core quality assurance functions: defining quality, measuring quality, and improving quality. These three functions work synergistically to ensure quality care. Defining quality involves developing standards and expectations for quality. Measuring quality involves quantifying performance against these standards. Improving quality uses the results of defining and measuring quality to make enhancements. Together, these three balanced functions form the foundation of any quality assurance strategy.
Data Analysis and Quality Improvement Initiative Proposal .docxwhittemorelucilla
Data Analysis and Quality Improvement Initiative Proposal
Details
Attempt 1Evaluated
Attempt 2Evaluated
Attempt 3Available
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Overview
Prepare an 8–10-page data analysis and quality improvement initiative proposal based on a health issue of professional interest to you. The audience for your analysis and proposal is the nursing staff and the interprofessional team who will implement the initiative.
"A basic principle of quality measurement is: If you can't measure it, you can't improve it" (Agency for Healthcare Research and Quality, 2013).
Health care providers are on an endless quest to improve both care quality and patient safety. This unwavering commitment requires hospitals and care givers to increase their attention and adherence to treatment protocols to improve patient outcomes. Health informatics, along with new and improved technologies and procedures, are at the core of virtually all quality improvement initiatives. The data gathered by providers, along with process improvement models and recognized quality benchmarks, are all part of a collaborative, continuing effort. As such, it is essential that professional nurses are able to correctly interpret, and effectively communicate information revealed on dashboards that display critical care metrics.
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Questions to Consider
As you prepare to complete this assessment, you may want to think about other related issues to deepen your understanding or broaden your viewpoint. You are encouraged to consider the questions below and discuss them with a fellow learner, a work associate, an interested friend, or a member of your professional community. Note that these questions are for your own development and exploration and do not need to be completed or submitted as part of your assessment.
Reflect on QI initiatives focused on measuring and improving patient outcomes with which you are familiar.
How important is the role of nurses in QI initiatives?
What quality improvement initiatives have made the biggest difference? Why?
When a QI initiative does not succeed as planned, what steps are taken to improve or revise the effort?
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Resources
Required Resources
MSN Program Journey
Please review this guide for your degree program. It can help you stay on track for your practicum experience, so you may wish to bookmark it for later reference.
MSN Program Journey
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Transcript
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Assessment Instructions
Preparation
In this assessment, you will propose a quality improvement (QI) initiative proposal based on a health issue of professional interest to you. The QI initiative proposal will be based on an analysis of dashboard metrics from a health care facility. You have one of two options:
Option 1
If you
have access
to dashboard metrics related to a QI initiative proposal of interest to you:
Analyze data from the health care facility to identify.
This document discusses various approaches to quality improvement in healthcare, including definitions of quality from different perspectives. It provides definitions of quality from the perspectives of customers, products/services, and comparisons of product-based versus user-based definitions. Key approaches to quality improvement discussed include total quality management, Six Sigma, Lean, and the 5S methodology.
This document discusses various approaches to quality improvement in healthcare. It defines quality from several perspectives, including from the viewpoint of customers/patients, providers, and products. Several quality improvement models and strategies are described, such as total quality management (TQM), Six Sigma, Lean, and the 5S methodology. Key dimensions of quality like quality assessment, assurance, control, and improvement are explained. The document also provides definitions of terms used in healthcare quality such as accreditation, certification, clinical governance, benchmarking, and clinical audits.
Implementing Clinical Governance in an AOD treatment serviceUniting ReGen
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Prepare an evaluation of an existing QI initiative to determine.docxwrite31
This document provides instructions for preparing a 5-7 page evaluation of an existing quality improvement (QI) initiative to assess its effectiveness. The evaluation should analyze a QI initiative related to a specific health issue and address key areas such as what prompted the initiative, any problems encountered, its success based on benchmarks and outcomes, how it impacted the healthcare facility, and recommendations for improvement. Interprofessional perspectives and adherence to writing standards are also required. The evaluation will demonstrate competencies in planning, evaluating, communicating about, and integrating perspectives for quality improvement initiatives.
Prepare an evaluation of an existing QI initiative to determine.docxbkbk37
This document provides instructions for preparing a 5-7 page evaluation of an existing quality improvement (QI) initiative to assess its effectiveness. The evaluation should analyze a QI initiative related to a specific health issue and address key areas such as what prompted the initiative, any problems encountered, its success based on benchmarks and outcomes, how it impacted the healthcare facility, and recommendations for improvement. Interprofessional perspectives and adherence to writing standards are also required. The evaluation will demonstrate competencies in planning, evaluating, communicating about, and integrating perspectives for quality improvement initiatives.
The document discusses integrating ISO (International Organization for Standardization) and process improvement (PI) through a Healthcare Improvement Model. The model aims to help healthcare systems continuously improve processes, policies, and patient care while reducing costs. It establishes five tiers from the system level down to individual facilities. By combining ISO's standardization approach and PI's focus on identifying and addressing issues, the model intends to promote continuous quality improvement throughout a healthcare organization.
Similar to Running Head INTEGRATED QUALITY AND RISK MANAGEMENT PLAN 1 .docx (20)
Running head MARKETING ANALYSIS ASSIGNMENTS .docxwlynn1
Running head: MARKETING ANALYSIS ASSIGNMENTS 1
MARKETING ANALYSIS ASSIGNMENTS 6
Researching Marketing Questions
MKT/571
Melissa Simmons
Roberto Ancis
Part 1: Memorandum
TO: Senior Vice President (Marketing)
FROM: Jacob Glenns
DATE: August 19, 2018
SUBJECT: Marketing Analysis
Summary Analysis
This analysis of the market report that was presented the market analyst provides detailed insights from the data that may help in formulating an effective marketing strategy. The key information include: revenue performance for the first half between 2015 and 2016 and revenue trends over the same period. This information help in deciding whether to the organization should continue with its growth strategy or to reverse the decline.
Revenue Analysis
Analysis of the company’s semiannual performance- between January and June- indicates that there was an increase of 10.18 percent in the generated revenues per day from 96,000 dollars to 105,768 dollars in 2015 and 2016 respectively. The revenues per day, domestic market, were 93,683 dollars and 85,181 dollars in 2016 and 2015 respectively, over the same period. Overall, the semiannual revenue for the year 2016 was 13,644,073 dollars with the United States market contributing 12,085,137 dollars, which is approximately 88.6 percent of the semiannual revenue. The international market contributed 1,558,936 dollars, which is 11.4 percent of the total revenue. The average gross profit per day was 8.3 percent for the six months between January and June, 2016. For the three months of April, May and June, 2016 the total revenue was 7,024,096 dollars with the domestic market contributing 6,145,978 dollars and the international market contributing 878,119 dollars. The gross profit was 6.5 percent.
Revenue Trends
With regards to customer class, commercial customers contributed 7,195,592 dollars in the six months of January to June, 2016. The revenue per day was 55,780 dollars, an increase of 5,008 dollars compared to 50,772 dollars realized over the same period in 2015. At the second place was the municipal segment with 1,634,643 dollars. The revenue per day for the first six months was 12,672 in 2016 compared to 12,034 in 2015. The international market segment contributed 1,535,905 dollars and the revenue per day was 11,906 dollars and 11,700 dollars in 2016 and 2015 respectively. The other important segments- resellers, industrial labs, government, resell, education and others- also registered increments in the revenue per day for the first 6 months between 2015 and 2016. The revenue trend for the second quarter (between April and May) illustrate that commercial market contributed 1,130,973 dollars which is 50 percent of the total revenue from the customer class segment. The international market contributed 323,990 follo.
Running head MANAGING A DIVERSE WORKFORCE1MANAGING A DIVERSE.docxwlynn1
Running head: MANAGING A DIVERSE WORKFORCE 1
MANAGING A DIVERSE WORKFORCE 6
Managing a diverse workforce
Name
Institutional affiliation
What does it mean to be an effective manager in a diverse workforce?
According to Chip Conley, the workforce diversity is characterized of gender, ethnicity and age; which needs a much keener attention. He points out that an effective manager should realize that age diversity makes a company stronger and that different generations within a workplace should focus on mentoring one another at work. He emphasizes on the need to allow openness with one another so that wisdom; knowledge, experience and skills from the young to the old and vice versa. According to Chip Conley, the current 60s is the new 40s and that the current 30s is the new 50s; a key note to take on how effective relationship in a workplace could enrichen a company with greater shared wisdom and skills. Every manager need to relate such knowledge in ensuring effective making of modern elders from the millennials.
According to Chip, an effective manager should establish a learning environment for the boomers and the millennials. Each generation should see the other as assets from which they can derive wisdom. Moreover, Chip calls for both the millennials and the boomers to fix their ego, perhaps so that they can enhance their relationship and get to learn from one another. He calls for the need of the managers to enhance a growth mindset in a workplace and the need for the employees to be curious of getting to know what the other generation can offer, and trying to oneself. Chip states that “Curiosity is the elixir for life”
Working on the psychological empowerment of specifics groups and ensuring mental flexibility is very important for various generations to work coherently effectively. Additionally, a manager in charge of a diverse workforce should ensure that the differences existing between the BB and X generations, and the Y and Z generations should be harmonized so that they do not tamper with the achievement of the organizations set goals and objectives (Toro, Labrador-Fernández & De Nicolas, 2019).
Maintaining a positive working environment helps in enhancing the performance of a diverse workforce. Looking at the small business managers, workforce diversity can be well managed if the owner’s manager supports the existing generational interconnections and the variations as a result of the general difference defining these groups by valuing their differences and the similarities. An effective manager is therefore required to cause a diversity openness among the workforce. Such ensure the performance at all levels, i.e. both the organizational and individual. A manager should, therefore, have the ability to effectively enforce the eradication of the internal communication barriers existing as a result generational, racial, gender, ethnic, age, personality tenure, cognitive style, education among other dissimilarities .
Running head MANAGING TECHNOLOGICAL INNOVATION IN DIGITAL BUS.docxwlynn1
Running head: MANAGING TECHNOLOGICAL INNOVATION IN DIGITAL BUSINESS
ENVIRONMENTS 1
Managing Technological Innovation in Digital Business Environments
Yolanda McNeil
ENGL 602 Field Project: Final Product
Liberty University
MANAGING TECHNOLOGICAL INNOVATION IN DIGITAL BUSINESS
ENVIRONMENTS 2
Introduction
Background of the Research
Innovation plays a critical role in assisting businesses to sustain and grow their market
shares. It takes place in dissimilar functions and parts of the business and it is significant to
understand the best way to create and manage it effectively. Digital technologies have been
regularly used in business and this has led to digitized workplaces that demand the need to invent
to remain at the top in the market (Kay & Willman, 2018). Digitizing places of work has played
a key role in changing the way business is usually managed and this has similarly affected how
innovation must be managed and embraced in such a novel business atmosphere. Therefore, the
best way to understand technological innovation in the digital business atmosphere is the need to
understand how technology has been shaping the business world.
The reason for choosing technological innovation in digital business environments is that
business owners play a critical role in the identification and application of new technologies. By
investing in initiatives that permit them to deliver efficient and effective services and products,
they discover innovative solutions to complex challenges (Camisón & Villar-López, 2014).
Successful technological innovation needs collaboration, expert project management, planning,
and execution. Worldwide competition and rigorous demand to bring commodities to market
very fast affect decisions.
Research Purpose
1
2
Tess Stockslager @ 2020-03-06T10:07:25-08:00
This wording seems a bit circular: "the best way to understand...is the need to understand." Is there a clearer way you could state this?
Tess Stockslager @ 2020-03-06T10:09:33-08:00
Even without the word "I," you're indirectly referring to yourself here, which isn't necessary in this paper. You don't need to explain why you chose your topic; instead, you should explain why the topic is important in the field (which is exactly what you did in this sentence--you just need to frame it differently).
MANAGING TECHNOLOGICAL INNOVATION IN DIGITAL BUSINESS
ENVIRONMENTS 3
The purpose of this research is to explore the role and importance of managing
technological innovation in the digital business environment. Technological innovation strategies
that a firm pursues can either break or make the company. The current business landscape is
increasingly multifaceted. For an organization to succeed in the modern business environment, it
is critical that it adopts digital innovation which can assist to attain its goals and remain at the top
in the competition (Camisón & Villar-Lóp.
Running head MANAGERIAL REPORT FOR SUPERVISING MANAGER 1MAN.docxwlynn1
Running head: MANAGERIAL REPORT FOR SUPERVISING MANAGER
1
MANAGERIAL REPORT FOR SUPERVISING MANAGER
7
Managerial Report
HMGT 300 6380 Introduction to the U.S Health Care Sector 2205
Taneshia Davis
UMGC
Professor: Todd Price
May 31, 2020
Manager's Name and Role:
Name: The patient experience-supervising manager is Mr. Aleo Brandford
Roles:
The supervising manager ensures that all patients are fully engaged in inpatient experience activities under the supervision of highly experienced healthcare professionals. The manager also ensures that all healthcare professionals are compliant with policies, rules, and regulations that govern patients, healthcare practice, healthcare organizations, government, and the corporate world. Moreover, the supervisor conducts monitoring and evaluation of the healthcare providers to ensure they are delivering high-quality services within the set time. The manager also monitors and evaluates the healthcare systems in the organization to ensure that they are affirmative to rules, policies, and standards set for healthcare service facilities and providers as a to deliver satisfactory high-quality services. The manager, together with respective departments and personnel, initiates, improves, and implements patient experience programs that equip personnel with relevant patient experience skills, knowledge, and competencies necessary for satisfactory healthcare service provision. One other key role of the manager is the contact point for all inquiries, explanations, experiences, and feedbacks associated with patients and the healthcare facility.
Healthcare Setting:
The Minnesota Healthcare Facility is a county facility that offers preventive and curative healthcare services for in- and out-patients. It serves the entire region with all healthcare needs. It has both children and adults wings with fully functional departments and equipment. It is the only healthcare facility in rural with a population capacity of 200 per day. It is well equipped with childbirth and immunization facilities and serves the general public healthcare needs.
Managerial Issue:
Determining MeaslesSpread Rate
The manager needs to task-relevant departments to collect patient and exposed children information from children's care centers, schools, attendance lists, and health facilities. The information will help determine the rate of immunization, the number of patients, and approximate exposed children and other adults. The number of children vaccinated against measles, 21 days before its eruption should be identified from the Immunization Information System of Minnesota, and facility children's care center information System. The challenge will be on the follow up of the exposed children and administering necessary interventions. This is necessary for checking further spread of the disease in the community (Hall et al., 2017).
Impact & Details: Restrict Public Gathering
To restrict the mingling of children in healthcare faciliti.
Running head MANAGING DYNAMIC ENVIRONMENTS FINAL .docxwlynn1
Running head: MANAGING DYNAMIC ENVIRONMENTS FINAL
1
MANAGING DYNAMIC ENVIRONMENTS FINAL
2
Managing Dynamic Environments Final
Managing Dynamic Environments Final
Introduction
The for-profit organization which will be analyzed in this report is a famous casual dining restaurant and bar called Buffalo Wild Wings Restaurant and Sports Bar. This is an international organization which has various outlets in different parts of the world such as in the United States, Mexico, Canada, Panama, India, and the Philippines among other countries. The reason why Buffalo Wild Wings is the target organization for this report is that it recently received a new president, Lyle Tick, who set an objective to improve the brand image of the restaurant so that it can attract more customers (Romeo, 2018). Due to this, the organization is undertaking some changes in its marketing which is an important component of the internal operations of the business. The change of focus is implementing a social media marketing campaign to increase the number of new customers for the restaurant. This report will evaluate different factors, positive and negative issues, and challenges, which can affect the change process as well as analyze different concepts which can be used to improve change management and change process so as to result to the desired outcomes.
Identify the role of strategic renewal in propelling change.
Strategic renewal is important in creating change interventions which will impact the team members and the organization positively. This is an important process which helps change managers to evaluate the existing progress of the change process and focus on how to improve the change process so that the desired outcome may be achieved. One of the roles of strategic renewal in propelling change is by revisiting and improving the change strategies. Strategic renewal ensures that the organization is able to develop a strategic game plan which will be used to promote different growth objectives during change management. This enhances change since the organization is able to focus on having a competitive advantage against other competitors and satisfying the customers’ needs to the best of its abilities. In the case of Buffalo Wild Wing Restaurant, it focused on adopting new growth objective which aimed at attracting more millennial customers to ensure it increases the size of the target market for the restaurant.
Strategic renewal helps in concentrating all the efforts in brainstorming and identification of solutions to challenges which may impact the change action plan. The organization and its employees are able to focus on finding different approaches which can be used to improve the experience resulting from the change process. This pushes change since the organization is able to avoid certain pitfalls which the organizations would have experienced. This aspect has been achieved by Buffalo Wild Wings Restaurant whereby the organization.
Running head MANAGING DONUT FRANCHISES1MANAGING DONUT FRANCHIS.docxwlynn1
Running head: MANAGING DONUT FRANCHISES 1
MANAGING DONUT FRANCHISES 2
Managing Donuts
Joyce Crow
Ashford University
MGT 330 Management for Organization
Jill Heaney
May 10, 2020
District Manager of Five Dunkin’ Donut Franchises
Introduction
As the new District Manager, I intend to build and structure the foundation of workers for all the five Dunkin' Donuts establishments. My goal is to increase the fiscal profits for every unit to establish extra legacies to the company's brand. The paper analyzes the following categories of Dunkin' Donuts: job design including job analysis, job description and job specification, and organizational design. Workers job designs will be assessed with the use of a divisional structure for Bakers, Crewmembers, and managers. Inside of Dunkin' Donuts will be analyzed to decide the needs for recruiting and selecting applicants. Also, the essay discusses the training and performance appraisals for the value of significance to the franchise.
Job Design
Job design refers to the process of organizing duties and roles into a productive unit of work. The job design will include job analysis, job description and job specification. Job design occurs when managers decide the duties to be completed, the people who will do them and the selection approach to be adopted in choosing workers (Reilly, Minnick, & Baack, 2011). Below, I have used job analysis, job description, and job specification to discuss the job design of the five new establishments.
Job Analysis
The process of assigning tasks will be undertaken by the HR department and the departmental managers. I will be adapting the extermination model of job analysis. Every branch will have 5 to 8 workers per shift, with one being a manager, one may be a shift leader and the rest will include crewmembers and bakers. They will be in charge of food handling, housekeeping and sales. Each worker's qualification will include preparing donuts, coffee, frozen meals, and working on the cash register.
Job Description
For job descriptions, the current Dunkin' Donuts models will be appropriate for the Crewmembers, Bakers, and Management (https://www.peopleanswers.com/pa/testSplashPageEntry.do?splashURL=portalDunkinDonuts1&src=825452). Most roles at the organization are entry-level positions, which need filling customer orders through preparing drinks and baked food. Applicants will need to show their readiness to take directions and interact with the clients regularly.
Job Specification
Bakers, Crewmembers, and Shift Leaders – These are the entry-level spots that will need minimal requirements. Basic requirements include at least a High School Diploma (GED or equivalent), inclination to take direction and intermingle with clients, and interpersonal working capabilities. These roles are trainable on the job. The position of shift leader will be achievable by an existing baker or crewmember .
Running head MANAGEMENT DILEMMAS1MANAGEMENT DILEMMAS6.docxwlynn1
Running head: MANAGEMENT DILEMMAS 1
MANAGEMENT DILEMMAS 6
Management Dilemmas
Name
Institutional Affiliation
Management Dilemmas
Part I: Research Questions
1. Should student athletes receive a stipend by the universities as reimbursement for participating in sports? Are there policies under the ISSF that guide on how best students should be compensated for their participation in different sports?
2. What challenges do coaches face in managing their respective teams? Is there an approved ISSF standard management structure that would allow coaches to participate and interact more with their players such that they are not only constrained to their managerial duties?
Part II: Research Topic
Problem Statement
Professional athletes earn large sums of money, though considered unethical; due to the fact that most of the times these athletes are students who are “exploited”. The estimated value rose through college athletics is considered to be roughly more than a billion dollars yearly, with this revenue being generated from an estimated 25 football schools and 64 basketball schools respectively (Brown & Williams, 2019). The concern raised is that the students do not get to see the money earned; but instead are offered athletic scholarships, allowing them to get free college education. The concerning factor is that most students use this opportunity as a chance to qualify for professional leagues, without considering the beneficial factors that their education offers. They are continuously to sacrifice their class and study hours such that they can practice and travel for their sports (Brown & Williams, 2019). Even though a scholarship seems like a good deal for some of these college athletes, what criteria is used to reward those athletes who are often viewed as celebrities and exploited for their affiliation with different institution to earn money for them?
Quite often, managers are faced with the dilemma of relating with their athletes mainly because they are absorbed in managerial duties that limit their interactions with their players. As a result, the element of teamwork is ignored and disregarded, leading to lack of communication, lack of trust, and continued conflict, which may affect the effectiveness of the team (Rollnick, Fader, Breckon, & Moyers, 2019). Sometimes the coaches aspect of caring is viewed as interference because there is no connection between the players and their coach, with coaches feeling left out of most decisions made by the players. This in mind, the study focuses on finding new strategies that can be applied by all coaches in every sport, such that the aspect of unity and communication is achieved, with coaches participating more in their respective projects.
Importance of the Study
Given the dynamic scope of this industry, it is important to do more research to understand the depth of the dilemma within the industry, with the use of previous and current research to provide insight on different pers.
Running head MANAGERIAL ACCOUNTING 1MANAGERIAL ACCOUNTING.docxwlynn1
Running head: MANAGERIAL ACCOUNTING
1
MANAGERIAL ACCOUNTING
2
Managerial Accounting
Accounting can be defined as the procedure of keeping monetary financial records. Accounting can be group as financial and managerial accounting. For businesses to be successful, they need to be having both managerial and financial accounting experts. Impeccable managerial and financial bookkeeping are important to the progress and constant survival of any corporate. Structurally, economically, and lawfully, bookkeeping is an essential section in any institute, and the necessity for an extremely skilled accounting squad is unconditionally crucial. Despite the similarities between financial and managerial accounting, there are also differences between them.
The managerial accounting works through measuring, analyzing and reporting monetary and non-monetary information that aids directors to make judgements to accomplish the objectives of an organization. Managerial accounting emphasizes on the internal broadcasting and is not regulated by generally accepted accounting principles (GAAP). Management accounting is known for its much efforts to focus on the future rather than paying much attention to what happened in the past (Kinicki & Fugate, 2016). This type of accounting is so influential to the performance of directors and other workers as opposed to principally reporting financial events. There are no principles which guide the operations of management accounting.
Management accounting permits executives to charge attention on owners’ principal to aid judge a division’s presentation, although this may not be allowed by generally accepted accounting principles. Managerial accounting comprises assets or liabilities which may not be recognized by generally accepted accounting principles and it makes use of asset or liability quantifying rules like present values or resale prices which is not acceptable under GAAP.
Financial accounting on the other hand emphasizes on commentary to exterior events like shareholders, government interventions, and banks. It evaluates and registers business dealings and provides fiscal reports that are grounded on generally accepted accounting principles (GAAP). Financial bookkeeping is controlled by commonly accepted accounting principles (Weygandt, Kimmel & Kieso, 2015). Financial accounting comprises of sending monetary reports like income reports or balance sheets, to outside bodies like creditors, tax specialists, shareholders, and the Interior Revenue Service.
The managerial accounting positions out profit and loss accounts, job costing accounts, and operating resources, financial accounting conveys facts only for those on the external who want to decide the company's marketplace assessment. Managerial accounting emphases on issues and answers within an institute while financial accounting is worried with productivity from without. Managerial accountants make internal working reports, while financial accountants generat.
Running head: LOGISTIC REGRESSION 1
LOGISTIC REGRESSION 2
Logistic Regression
Student Name
Institution
Course
Instructor
Date
Question (a)
Categorical variables are useful in classifying data that usually takes only one form. An example where categorical variables can be used is when classifying the ages of different individual based on the gender of the participants. The use of n-1 variable in categorical variables makes the classification easier since variables take either of the quantitative provided. In these situations, the variables are limited to take either one or zero as the quantitative value to ease the classification process (Bühlmann & Dezeure, 2016). Classification based on n-1 variable tends to be faster and also saves time and does not have many problems. When a particular variable takes 1 is assumed to be quantitative but when it takes zero the assumption made is that the variable is absent. Categorical variables involving n variables, the n-1 variables are the only important variables since they classify the data given accordingly to the required quantitative values which I either 1 or 0.
Classification of information based on categorical valuables, the n variables tend to have problems. The n value can sometimes lead to problems that may end up prolonging the classification process and also make it difficult. The n variable has problem in resulting to multi-co linearity in classifying (Guo & Berkhahn, 2016). The problem results when there is similar interconnections between the variables this create a problem in interpreting the information. The interconnection of the n variables can result in the prediction of the other variable from the other. Another problem resulting in from categorical variables is that n variable is intuitively meaning that variables can be classified based on the interests or feelings of the research. Lastly, the n variables are redundant that is do not have updated information.
Question (b)
In statistics, logistic regressions are used in classification of variable that tend to have different forms either positive or negative values. Logistic regressions classify data consisting of dependent variables with and more than two or more independent variables. The classifications are based on pacing several variables at their different level of existence (van Smeden et al., 2016). Logistic regression predict the relationship of variables that can either take 1or 0 in the classification. Logistic regressions is concerned in giving descriptions to the data and give detailed information relationship between one independent variable and more nominal independent variables. For instance, logistic regression can be used in financial institutions to clarify financial defaulters. In classification of the data, logistic re.
Running head MANAGEMENT OF CONGESTIVE HEART FAILURE THROUGH MO .docxwlynn1
Running head: MANAGEMENT OF CONGESTIVE HEART FAILURE THROUGH MO 2
MANAGEMENT OF CONGESTIVE HEART FAILURE THROUGH MO 8
Managing Congestive Heart Failure through Motivational Education
Rosaline Hicks
Chamberlain University
Dr. Sheryl Cator
March 26, 2020
The purpose of this paper is to discuss how motivation can improve outcomes in congestive heart failure (CHF). CHF is a chronic progressive condition that affects the pumping ability of the heart muscles. This paper will cover CHF as a practice problem, the role of evidence to in regard to CHF, and the role of the DNP practice scholar in the translation of evidence.
Addressing issues related to CHF management through education program is important in the improvement of self-management. Most of the reported readmission cases, morbidity, and mortality are associated with poor self-care and self-management of the diseases. The focus of most healthcare facilities when it comes to the management of the CHF is focused on an identified medication regimen, and little to no attention is given to the importance of patient education to improve self-management of CHF.
A study by Bader et al (2018) revealed that an advanced heart failure program helped in the improvement of disease awareness and self-care behaviors when the patients were led by well-trained heart failure nurses. Another study by Howie-Esquivel et al (2015) used the approach of TEACH-HF intervention to manage CHF patients. The study outcome revealed a significantly lower hospital re-admission rate and decrease in the length of stay.
DNP practice scholar play a key role in the translation of evidence. The DNP practice scholar is instrumental in the initiation of projects that focus on the standardized educational process for CHF patients. The initiation is done through the development of new education tools and clinician documentation of evidence-based heart failure care (Myslenski, 2018). Practice Problem and Question
Patient education is becoming an effective process of managing CHF at home. Patient education aids in the improvement of knowledge and self-care behaviors, thereby, reducing the incidence of readmissions cases (Bader, et al., 2018).
Heart failure is a common, high-risk condition that is characterized with high reports hospitalization and sometimes death. This disease affects more than 6.5 million Americans and in 2012 the CDC reported that it cost approximately 30.7 billion dollars to care for CHF patients and wages lost due to hospitalization. Unlike other cardiovascular illnesses, CHF appears to be the most common one and nearly 1 million new cases are being reported annually internationally. This, therefore, makes it the fastest growing cardiovascular disorder (Savarese & Lund, 2017).
This study is guided by the following Picot question: Does the multidisciplinary educational approach work effectively towards the prevention of hospital re-admission for patients diagnosed with congestive heart .
Running head: MALWARE 1
MALWARE 2
Student’s name:
Professor' name:
Topic:
Institution:
Date:
Malware-Trojan horse virus
Malware can be defined as any file or program that is introduced to a computer with the intention of harming the user. The harm to the user can be through interfering with his use of the compute, unauthorized access to his data, locking the user out of his computer and also spying on the user’s activity. There are several types of malware and they include ransom ware, Trojan horses, computer viruses, worms and spyware (White, Fisch & Pooch, 2017). For this particular assignment, I will focus on Trojan horse virus. The name Trojan horse comes from the famous Greek story, where Greek soldiers were able to take down the city of Troy after they sneaked into the city inside a wooden horse that was guised as a gift to the people of Troy. Just like the story the Trojan horse virus disguises itself as a legitimate program however the program provides unauthorized access into the system most of the time to hackers.
Most of the time, Trojan horses gain access to a secured system through social engineering. Most of the time, Trojan horse viruses are introduced into a system by duping a user into executing an attachment on an email guised to be unsuspicious. They can also be introduced via social media where users are tricked into clicking on fake advertisements or advertisements that offer fake rewards. Once the links or attachments are clicked on, a Trojan horse virus is introduced. Trojan horse viruses can allow an attacker to have access to a user’s personal information and other forms of data. Trojan horse viruses can affect other devices on the network through infection caused by the introduction of the first Trojan horse; most ransom ware is introduced through Trojan horse viruses (Wang, Lorch & Parno, 2016). In addition, through the use of Trojan horse viruses, attackers can modify data, copy data, block data, delete data and generally disrupt or distort the performance and operations of targeted computers or devices in a network.
Steps of mitigating a Trojan horse virus attack
The first step in mitigating a Trojan horse virus attack is the installation of effective anti-malware software or what is commonly referred to as an anti-virus. The anti-malware will detect as well as prevent any Trojan horse virus attack on a computer or a network. The second step in mitigating Trojan horse virus attacks is the installation of the latest available patches of the operating system in use. The third step is proper scanning of all external devices that are introduced to a computer or a network (Rader & Rahman, 2015). The fourth step is through the cautioning on the execution of any program th.
Running head LOS ANGELES AND NEW YORK BUDGETARY COMPARISON .docxwlynn1
Running head: LOS ANGELES AND NEW YORK BUDGETARY COMPARISON 1
LOS ANGELES AND NEW YORK BUDGETARY COMPARISON
3
Los Angeles and New York budgetary comparison
Vibert Jacob
South University
Los Angeles and New York budgetary comparison
The cities for comparison in this assignment are the city of New York and the city of Los Angeles. These two are major cities in the United States that have large population and play a crucial role both locally and internationally. The cities have major infrastructural, social, and economic burdens to bear. They also have huge finances to budget for the management of their cities. In the financial year 2017, the city of New York budgeted for an expenditure of $84 billion (The City of New York, 2017). Los Angeles has a budget of $9.2 billion (City of Los Angeles, 2017). The New York City budget is larger than some of the states in the USA. Both cities are required to ensure they have a balanced budget each year with clear information about the sources of the funds, use of the fund and ensure that the budgetary deficits are clearly financed in each year.
The city of Los Angeles budgets is prepared with several underlying principles that must adhered. The city has a reserve fund, which equals to 5% of the city’s general fund revenues. The capital improvements fund for the city is equal to 1% of the city’s general fund revenue. The city holds that all the funds from one-time sources must be used to finance the one-time expenditures. The city of New York has also established several reserves to take care of uncertainties in the city (City of Los Angeles, 2017). These reserves include the Retiree health benefit trust funds, a general reserve as well as a capital stabilization reserve fund for the city.
Sources of funds
The two cities have almost similar sources of funds for their budgets. These sources of funds, however, have differing contributions to the city’s finances. The table below presents the proportional sources of incomes to the cities.
Los Angeles
New York
Source
%
%
property taxes
21.9
29
allocation from other government agencies
6.5
27
utility user tax
7.1
7
business occupation
8.6
4
licenses and other fees
24.5
8
sales tax
5.7
8
proprietary
5.3
13
miscellaneous
20.4
4
100
100
In the two cities, the property taxes account for the largest source of incomes. In New York, the allocation and distribution from other government and government agencies is the second largest source of income. This is due to the international nature of the city, which hosts major national and international offices. The city of Los Angeles has large commercial enterprises within its jurisdiction that contributed large amount of incomes in form of licenses, fees, and permits compared to New York’s city income from license and fees amounting to only 8% of the overall incomes. The miscellaneous sources of finance include the transfers from the reserve transfers, the special funds .
Running head MAJOR PROJECT1MAJOR PROJECT9Initial Ou.docxwlynn1
Running head: MAJOR PROJECT
1
MAJOR PROJECT
9
Initial Outline
Chicago
University
(The Working Title of this Major Paper Should Go Here Exactly as on the Title Page)
Foreclosure is a scary word for homeowners, but it is
not all that common today (citation needed). Bortz (2017) reported that the foreclosure rate (meaning the percentage of loans in foreclosure) currently hovers just under 1%. During economic downturns, like the housing crisis of 2011, foreclosure rates rose as high as 3.6% in United State (Bortz, 2017).
Research question
The phenomenon as mentioned above and literature background lead to the overriding research question, “what are the lived experiences of management executives whose companies face foreclosure?” The subareas of exploration for this question are:
i. The manager’s self-care practices
ii. The manager’s relationship with immediate relatives
iii. The manager’s business practices
iv. The manager’s relationships with subordinates
Methodology
In order to investigate the lived experiences of management executives, a phenomenological qualitative method will be employed. The relationships and practices of managers facing company foreclosure are the core of this research. Creswell (2013) discussed that the purpose of a phenomenological qualitative method is to …….
Proposed population
1. The homogenous group for the study is former management executives strictly from the operations department. The selected executives will have a background of having undergone company foreclosure at least once in the past 20 years.
2. Participants will be solicited through enticing advertisements online for filling surveys to participate in a study interview.
3. The number of participants will be restricted to 16 executives aged 35 years or more. Their former positions will be limited to operations management.
Data collection
1. The type of data to be accrued will be unstructured and semi-structured interviews.
2. Participants will be asked to participate in at least two rounds of one-on-one interviews spanning anywhere from 50 to 60 minutes each. Interviews will be conducted in person, by phone, or through an internet source such as Zoom.
3.
Bracketing
I am especially interested in this research question because my research showed scarce primary literature about the impact of company foreclosure on the personal and professional lives of executives’ manager and their families. With many companies facing foreclosure around the globe every year, it is surprising that very little research has been conducted on how they affected the lives of the involved executives. I suspect I may find it useful to know the real potential consequences of organizational shutdown in case I become a manager in the future. Even though one works hoping for the best, preparing for the worst is also a very rational route for any organizational management model.
(Do you have any first or third-party experience and/or knowledge of a.
Running Head MAJOR CONCERNS OF CLIMATE CHANGE IN CHINA 1MAJO.docxwlynn1
Running Head: MAJOR CONCERNS OF CLIMATE CHANGE IN CHINA 1
MAJOR CONCERNS OF CLIMATE CHANGE IN CHINA 10
Major Concerns of Climate Change in China
Student’s Name:
Course Title:
Course Number:
Professor’s Name:
Date:
Major Concerns of Climate Change in China
Introduction
China is one of the critical countries in the world, which are considered to significantly contribute to the issue of climate change. Research indicates that China produces over 6.000 megatons of carbon dioxide every year. The increased concentration of carbon dioxide in the atmosphere is associated with increase in global warming, which perpetrates the climate change. To this end, China is regarded as the largest emitter of greenhouse gases across the globe based on absolute terms, contributing to about 22 percent of the total amount of emissions (Held, Nag & Roger, 2011). At the moment, the emissions of the greenhouse gases by China have exceeded the global per capita average, following the growth in the emissions by over 200 percent from 1990 to 2008. The concern of increased greenhouse gases emissions in China is largely associated with the countries appetite for economic growth. The historical growth of the Chinese economy has been tremendously effected through the use of fossil fuels as a major source of energy in industries. Despite the increased desire from the global community to mitigate the impacts of climate change, there is fear that the emission of greenhouse gases in the country may rise by between 55 and 75 by 2025 (Held, Nag & Roger, 2011). Therefore, it is important to discuss the different concerns presented by China regarding the issue of climate change that is tremendously perpetrated by increase in emission of carbon dioxide and other greenhouse gases.
Overview of the Issue of Climate Change in China
The Chinese government has established policies that are aimed at adopting effective governance of climate change, improved domestic capacity of effectively governing the energy use and emissions, as well as supporting the commitments that positively impact decline in future international emissions. China acknowledges the need to lower the emission of greenhouse gases as well as mitigating the impacts of climate change, which is a critical solution towards obtaining a healthier international environment (Lipin, 2016). As a matter of fact, numerous multinational negotiations have been advanced so as to develop a global climate regime that governs the efforts of reducing the emission of carbon dioxide and other greenhouse gases. Being among the world’s largest polluters, China has received increase attention from the global community. The country, which has the highest population of over 1.3 billion, has been steadfastly reluctant to comply to the suggestions by international organizations such as the United Nations Framework Convention on Climate Change (UNFCCC) (Held, Nag & Roger, 2011). These organizations have been engaged in pushing for .
Running Head LOGISTICS1Running Head LOGISTICS7.docxwlynn1
Running Head: LOGISTICS 1
Running Head: LOGISTICS 7
Logistics and Supply Chain Operations
Stanley Thompson Jr.
DB 8035
24 May 2020
INTRODUCTION
Amazon is one of the fastest growing online retailer company in the United States of America that has been able to overhaul its business structure by using innovative strategies in supply chain management. Amazon has left most of its competitors have a hard time trying to catch up. The firm has made huge investments in the management of its inventory to include recent forms of technology to beat its competition. The firm has optimized every link in its supply chain to ensure its customers are satisfied and well attended to (Leblanc, 2019). This paper hence seeks to discuss Amazons supply chain operation factors such as; transport and security, procurement and inventory management, technology and information management, and articulate some of the global risk factors affecting the firm. Comment by TJS: Paragraphs need to be left justified Comment by TJS: Great point here. Amazon is dominating the industry Comment by TJS: Anthropomorphisms should not be utilized. An anthropomorphism is the attribution of human characteristics or behavior to a good, animal, or object.
TRANSPORTATION AND SECURITY
Transportation cost structures, modes, and distribution centers, inventory control systems, and inventory costs reduction strategies
Amazon initially launched a two-day delivery program for its customers to ensure that its customers had fast delivery of products but soon other competitors started catching on. Amazon hence had to make another adjustment in its freight services and now offers a two-hour delivery service to Amazon Prime customers. For product freight, Amazon has equally sub-contracted firms such as the United Parcel Service to transport its products to its customers. Amazon has been relying on third-party couriers to make their deliveries as they have a better-established delivery route and path that they can leverage for efficient delivery services (Leblanc, 2019). Comment by TJS: Yes. They set a new industry standard
However, due to the consideration of numerous factors involved in using third-party carriers for deliveries, Amazon has developed its privately-owned freight service. Amazon hence uses its privately-owned vehicles to carry products to its clients specifically for same-day deliveries. In recent times, Amazon has been developing cargo freight service in certain specific areas where the firm uses drones to carry items straight to their clients who are within a 10-mile radius from their warehouses. This has cut product deliveries to half an hour or less. Amazon is progressively incorporating newer technologies in its supply chain that systems can hence run without human supervision. This strategy has been articulated to be efficient so far as there are has been reduced inventory management costs over the last few years since the acquisition of Kiva Systems (Leblanc, 2.
Running head LOGIC MODELLOGIC MODEL 2Logic modelStu.docxwlynn1
Running head: LOGIC MODEL
LOGIC MODEL
2
Logic model
Student’s name
University affiliation
Date
References
Blue-Howells, J., McGuire, J., & Nakashima, J. (2008). Co-location of health care services for homeless veterans: a case study of innovation in program implementation. Social work in health care, 47(3), 219-231.
Output
Integrating patient care
Communication and collaboration between workers hence resulting to communities of practicing clinicians
Attracting new patients to GLA
Funding a two-year pilot grant
Effective process for psychiatric screening for homeless patients
Outcomes
Homeless project were integrated
The issues of homeless veterans were addressed due to institutional barriers
There was creation of coalition and linking the project to legitimate VA-wide goals
Good sustained program maintenance, process evaluation and encouraging development of communities.
Activities
Building a coalition of decision makers
Introduction of a new integrated program
Inputs
The decision to implement
Initial implementation
Sustained maintenance
Termination or transformation
Running head: PROGRAM EVALUATION 1
PROGRAM EVALUATION 2
Program Evaluation
Institutional Affiliation
Insert the student’s name
Instructor’s name
Course
Date
Introduction
Evaluation of the program is usually done to in order to determine the quality of the program, how effective the program is and how the program is performing. This can help to know if the program is making a significant difference among the targeted people. It can also assist to know if the program is functioning or not. This paper therefore seeks to evaluate the program which is assisting the homeless people within the community.
The two program evaluation questions are: what is the reach of the program? And what has been the impact of the program on the homeless people? The answers to these questions would elicit both qualitative and quantitative results. Therefore, the program evaluation will require both quantitative and qualitative data collection plan. This is because the use of mixed-method approach is convenient since the results and findings would be reliable (Creswell, 2017). After identifying the evaluation program questions, the next step will be to come up with plan of evaluating a program. The plan should consist of methods of collecting data, evidences, the person responsible and the duration.
Program Evaluation Question
Evidence
Methods and sources of collecting data
Person in charge
Duration
1. What is the reach of the program?
Number of building materials distributed
Records of the program
Robert
One month
2. What has been the impact of the program on the homeless people?
Number of people resettled
Number of people not yet re.
Running head LITERATURE REVIEW1MINORITY BOYS SCHOOL DROPOUT A.docxwlynn1
Running head: LITERATURE REVIEW 1
MINORITY BOYS SCHOOL DROPOUT AND CONTINUATION SCHOOL 2
Literature Review
Literature Review
It is expected that every student enrolled in high school works hard towards the completion of their high school diploma. However, research indicates there was a 5.4% drop out among the minority groups, in which 6.4% of the overall status dropout rate is that of the male youth. Among the Africans, Hispanics, and American Indian Natives, the dropout rates among the boys are 8%, 10%, and 11.6%, respectively (Musu-Gillette, De Brey, McFarland, Hussar, Sonnenberg, & Wilkinson-Flicker, 2017). These dropouts often join continuation schools later in life with the hope that they will get an equivalent of their high school diploma. The theoretical framework of this research is based on the phenomenological approach, in which the aim is to examine the occurrence of school dropout among minority boys and their performance after joining continuation school.
One of the theories that explain why minority boys drop out of school is the Critical Race Theory. The model argues that education opportunities are often affected by an individual’s race and racism (Colbert, 2017). Based on this theory, minority groups are often faced with issues such as poverty and racial discrimination in schools, which causes some of the male students to drop out of school. Racism victims in school feel inferior to the whites and sometimes feel like they do not deserve a quality education, and they end up falling behind in school.
Cultural production theory, on the other hand, explains why the dropouts choose to go back to school. The theory holds that the education system helps to level out the playing field so that people get equal opportunities to make their lives. The approach provides an essential perspective as to why minority boys dropouts join continuation schools and complete their learning process.
According to Bania, Lydersen, and Kvernmo (2016), non-completion of high school mostly results from different problems, most of which are health-related. In research in which the authors carried out among the youths in the Arctic, they found out that dropout rates were higher among males. Additionally, minority males often drop out due to mental issues. Based on the article, education affects an individual’s employment opportunities and income, as well as the quality of life, which explains why the dropouts choose to join continuation schools later in life.
Hernandez and Ortez (2019) undertake research in which they analyze the experiences of some Latinas who are enrolled in continuation school. Based on the writers’ claims, continuation schools have put in place strategies that enable the students to cope and realize that they have an opportunity to succeed just like any other individual. Additionally, due to the improvement in the prospects for quality education presented to the marginalized groups, the article indicates that there are .
Running head LIVING WITH CHRONIC ILLNESS1Living with Chroni.docxwlynn1
Running head: LIVING WITH CHRONIC ILLNESS 1
Living with Chronic Illnesses 2
Living with chronic illnesses: How are those with a chronic illness treated by their families since their diagnosis?
Maura K. Little
University of West Florida
Abstract
This study aims to figure out what the relationship and meaning of the ways that a family treats a family member with a chronic mental or physical illness. The exploration of the way those with a chronic illness are treated since their diagnosis is important to understand the perceptions, behaviors, and communication that surrounds illness. Chronic mental illness will be analyzed against chronic physical illness to assess similarities and differences in family behaviors. Participants included individuals selected from local support groups based on their illness as well as family structure. An ethnographic study would be used to compare both the verbal and nonverbal relationship between the ill family member and the rest of the family.
Introduction
This study aimed to focus on both physical chronic illnesses and mental chronic illnesses and their effects on family communication, particularly surrounding the diagnosis of the illnesses.
Family has a large impact on the perceptions of illness. In recent times, the publicity around individuals with chronic illnesses, both mental and physical, has increased dramatically in the media. From the production of films about those with physical chronic illnesses to celebrity diagnosis of a mental illness, illness is something our society is beginning to talk about more frequently. However there are certain stigmas attached to these illnesses that make it harder for patients and their families to cope with their situation. Most often because of the portrayals of chronic illness that romanticize illnesses and do not necessarily show all of the effects of these illnesses on the patient or their family.
Both mental and physical chronic illnesses are much more complex than how they are portrayed in the media. These illnesses often produce copious amounts of side effects that bring a whole new level of challenges to the patient's struggle through their daily life and readjustment after diagnosis. One effect that is often not publicized as much as others is the relationships that exist between the patient and their family. These family relationships may change drastically with the diagnosis of and grappling with a chronic illness, changing how family members perceive one another, how they act, and even how they communicate. All of these things depend upon the nature of the family, and the illness and produce different changes. However, through all different types of families and illnesses, communication in situations like these is essential to understanding one another. According to Rosland (2009), several interviews and focus groups showed that family members lowered stress, and are central to patient success. In most instances, the family i.
Running Head LITERATURE REVIEW2LITERATURE REVIEW 2.docxwlynn1
This document discusses the effects of tobacco use. It notes that tobacco consumption peaks between ages 20-40 for both males and females, though males consume more. Smoking rates are higher for some minority groups than the national average. Tobacco use leads to diseases like cancer, heart disease, and addiction. While educating people on the harms of tobacco and making it less affordable can reduce use, tobacco has caused many deaths regardless of socioeconomic background. Lung cancer is a major cause of cancer deaths and is linked to tobacco consumption. Tobacco use also increases risks of other cancers and can damage blood vessels.
Running head LOGIC MODELLOGIC MODEL 4Situ.docxwlynn1
Running head: LOGIC MODEL
LOGIC MODEL
4
Situation: due to language barrier, patients are unable to receive adequate healthcare
Inputs
Outputs
Outcomes – Impact
Activities
Participation
ShortMediumLong
-Funding
-Staff
-Technology
-Trainers
-Software
-Facilitators
-Computer devices
In order to measure the effectiveness of these inputs, a comprehensive program evaluation may be done through interviews, questionnaires etc
-Training of staff
-Use of technology
-Use of professional interpreter
-Use of multiple languages
-Use of visuals like graphs and pictures
-Interview patients and healthcare
- Assessing the language barrier
-Improving staff ability to communicate using different languages
-Developing ways that can be used in eradicating the issue of language barrier
-50% of healthcare providers trained within three months.
75% of patients reporting greater satisfaction in healthcare services
-70% increase in number of patient comeback.
-Training completed
-100% effective communication between healthcare providers and patients
-Improved patient satisfaction
-Increase number of community patients
-Improved quality of patient quality.
Project assumptions
There will be enough funding for the training and equipments.
Healthcare providers/staff will be open to participation
References
Chou, C. & Cooley, L. (2018). Communication Rx : transforming healthcare through relationship-centered communication. New York: McGraw-Hill Education.
Jacobs, E. & Diamond, L. (2017). Providing health care in the context of language barriers : international perspectives. Bristol, U.K. Blue Ridge Summit, PA: Multilingual Matters.
.
বাংলাদেশের অর্থনৈতিক সমীক্ষা ২০২৪ [Bangladesh Economic Review 2024 Bangla.pdf] কম্পিউটার , ট্যাব ও স্মার্ট ফোন ভার্সন সহ সম্পূর্ণ বাংলা ই-বুক বা pdf বই " সুচিপত্র ...বুকমার্ক মেনু 🔖 ও হাইপার লিংক মেনু 📝👆 যুক্ত ..
আমাদের সবার জন্য খুব খুব গুরুত্বপূর্ণ একটি বই ..বিসিএস, ব্যাংক, ইউনিভার্সিটি ভর্তি ও যে কোন প্রতিযোগিতা মূলক পরীক্ষার জন্য এর খুব ইম্পরট্যান্ট একটি বিষয় ...তাছাড়া বাংলাদেশের সাম্প্রতিক যে কোন ডাটা বা তথ্য এই বইতে পাবেন ...
তাই একজন নাগরিক হিসাবে এই তথ্য গুলো আপনার জানা প্রয়োজন ...।
বিসিএস ও ব্যাংক এর লিখিত পরীক্ষা ...+এছাড়া মাধ্যমিক ও উচ্চমাধ্যমিকের স্টুডেন্টদের জন্য অনেক কাজে আসবে ...
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This will be used as part of your Personal Professional Portfolio once graded.
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Prepare a presentation or a paper using research, basic comparative analysis, data organization and application of economic information. You will make an informed assessment of an economic climate outside of the United States to accomplish an entertainment industry objective.
This slide is special for master students (MIBS & MIFB) in UUM. Also useful for readers who are interested in the topic of contemporary Islamic banking.
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Exploiting Artificial Intelligence for Empowering Researchers and Faculty, In...Dr. Vinod Kumar Kanvaria
Exploiting Artificial Intelligence for Empowering Researchers and Faculty,
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Date: May 29, 2024
Tags: Information Security, ISO/IEC 27001, ISO/IEC 42001, Artificial Intelligence, GDPR
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The simplified electron and muon model, Oscillating Spacetime: The Foundation...
Running Head INTEGRATED QUALITY AND RISK MANAGEMENT PLAN 1 .docx
1. Running Head: INTEGRATED QUALITY AND RISK
MANAGEMENT PLAN 1
INTEGRATED QUALITY AND RISK MANAGEMENT PLAN
30
MPM357 Project Performance and Quality Assurance
Quality Dimensions
Charles Williams
3/4/2019
Table of Contents
Project outline 4
Purpose of the project 4
2. Structure of the project 4
Goals and objectives of the project 6
Project deliverables 7
Report about patient’s response 7
Organizational Readiness for Quality Management 7
Organizational quality management program readiness 7
Quality management project readiness 7
Quality Systems Analysis 8
Current Quality system 8
Organizational readiness to incorporate IQRMP 8
Pros and Cons of ISO 9000 8
Pros and cons of Six Sigma 10
Pros and cons of Capability Maturity Model Integration 10
The combination most appropriate for this project 11
Quality dimension and criteria 12
Quality Process Improvement Tools and Techniques 17
Quality Performance Monitoring and Control 23
Management's Role in Quality Management 28
Quality Performance Communication Plan 29
References 30
Project outlinePurpose of the project
The goal of this plan is to establish a coordinated approach that
will address the superiority assessment and course enhancement
within the Patient Care Section of the Bureau of HIV/AIDS,
North Carolina Department of Health. The Patient Care Section
is dedicated to ensuring the highest quality of HIV medical care
and support services provided to HIV/AIDS clients throughout
the state of North Carolina.Structure of the project
Framework: Ryan Act 200 demands that all Ryan White agendas
need to create a quality management program. This program
will, therefore, support providers in ensuring that supportive
services give access and adherence, ensuring adherence to PHS
guidelines and lastly ensure that clinical, demographic and
consumption information is accessible when monitoring and
evaluation of the native endemic are needed.
3. Legislative requirements of this project are categorized into six
themes.
i. Enhanced access
ii. Eminence management
iii. Aptitude improvement
iv. Embattled resources
v. Synchronization and associations
vi. Contribution and collaboration of other agencies.
The state of North Carolina in conjunction with the unit of
health has embraced the sterling criteria of organizational
brilliance. This criterion was founded on a set of interrelated
core values, behaviors and beliefs that are present in
accomplishment organizations. The basic framework of quality
assurance is based on the Sterling criteria because this criterion
is a foundation for integrity key business requirement in a
result-oriented context (Kerzner, 2018).
The senior management team in the patients care section is
responsible for planning, directing and coordinating health
services related to the States HIV programs. The leadership of
this team approves and reviews the activities of the plan when
they carry out their activities. A committee has been established
to evaluate the plan's objectives and goals. The members of this
committee involve a representation member of individuals from
all the departments of the state of North Carolina health
department. The following are the responsibilities of the Quality
Committee.
· Documentation of opportunities that need improvement.
· Documentation of improvement team
· Offering input and recommendations concerning priorities,
designs, and plans that can improve the organization's
performance.
· I am contributing to scope development.
Content: This quality management plan is designated to address
performance improvement activities that are based on the major
functional areas as well as the aspects of care. Improvement
opportunities, therefore, will be chosen from the following
4. areas.
Customer focus. The selection here will be categorized into
primary clinical care which will include patents' outcome,
satisfaction, management, and improved access. The second
category is the supportive services which include continuity of
care and linkages and coordination.
Organizational excellence. Organizational excellence is
categorized into human resource focus, operation and business
resources, infrastructure development, evaluation, and quality
improvement and training needs regarding quality improvement.
Community partnership relationships. This is categorized into
external partners who include private provider agencies,
Medicaid, etc. and internal partners, customers, and
stakeholders. Goals and objectives of the project
The following are the overall goals of a quality management
program.
· We are striving to establish a collaborative relationship with
community agencies and stakeholders to collectively uphold the
health status and welfare of the community member being
served.
· It is establishing a planning mechanism that will incorporate
entire baseline facts from leadership inputs and the internal
sources, staffs as well as the patients.
· Stressing on the design of the needs associated with existing
services, workflows as well as the patient care services so that
patient satisfaction will be maximized.
· Evolve and refine the measurement systems that are
responsible for identifying the sentinel events and trend
identification through regular collection and recording of data.
· Improving quality in all dimensions through the
implementation of multi-disciplinary project teams and
encouraging participating problem solving.Project
deliverablesReport about the patient's response
The report about the patient's response will be used to ensure
that all heir complains taken into consideration. Organizational
Readiness for Quality Management
5. This modules goal is defining regulatory readiness assessment
as well as the purpose it will serve in the State of North
Carolina Health Department. It is evident that changes in health
care delivery are required to minimize health disparities and
enhance quality improvement. Before initiating these changes,
the impacted health department needs to be assessed, and its
readiness noted. Organizational leadership also need to be
assessed. The flowing readiness assessment was
done.Organizational quality management program readiness
This assessment was conducted to determine the overall
organizational readiness for change in the existing
infrastructure. This assessment helps in determining what is
currently working well in the organization and those that are not
adding up and thus they need improvement. Technology
infrastructure is also assessed, and places that need
improvement are also noted, a decision making approach is also
analyzed.Quality management project readiness
This assessment involves assessing the readiness of the team in
charge of change, team infrastructure as well as leadership
support. Through this assessment, the team identifies what is
working well and what needs improvement. This assessment
will allow the organization to assess the current data collection
methodologies and their relationship with overall improvement
goals.
The above two levels of assessment are essential, and they
occur in different levels and time within an organization.Quality
Systems AnalysisCurrent Quality system
Currently, the current quality system in use in the State of
North Carolina is The North Carolina Healthcare Quality
Alliance. This system is a partnership between the organizations
that represent the healthcare centers, accredited organization,
and employers versus the federal Centers for Medicare and
Medicaid Services (CMS). This quality system works under
three approaches (Iwasawa, 2016). The first one is getting
payers to agree on the on a uniform set of quality measures. The
second approach is offering support to the physician practices
6. that implement evidence-based guidelines. The last method is
the collection and presentation of the reports about the
performance exhibited about the measures set
asideOrganizational readiness to incorporate IQRMP
Due to IQRMP structure of the organization is ready to
incorporate this system. This system is not limited to many
organizational aspects Pros and Cons of ISO 9000
Pros of this combination include;
· Increased marketability. Many businesses have admitted that
ISO 9000 registration comes with markedly heightened
credibility with prospective and current alike. This system
proves that the company is dedicated to offering quality
services to its customers. This advantage manifests in long term
customer retention and increased customer acquisition and an
added benefit to venture into new business.
· I have reduced operational expenses. The rigorous registration
experienced in ISO 9000 exposes some shortcomings in some
operation areas. The company, therefore, takes appropriate steps
to counter these programs when they are brought in the light. As
a result, the efficiency of the company is enhanced as well.
Hence organizations can increase their savings (Heagney,
2016).
· Better management control: so much documentation is
involved during ISO 9000 registration process as well as during
self-assessment. Many organizations and business that are using
it tend to have an increased in the company's overall wellbeing.
This is a significant benefit.
· It has improved internal communication. ISO 9000
certification puts more emphasis on the self-analysis and the
operation management issues. This encourages interactions
among various internal departments of organizations. This
becomes productive at the end of it because interacting
departments can easily solve the issues that they are
undergoing.
· It has improved customer service. The registration and
documentation of ISO 9000 many at times serves to refocus on
7. the priorities of organizations and the possible ways through
which the customers can be pleased. It also helps with
heightening customer awareness.
Cons on the other hand include;
· Vast emphasis on documentation. ISO 9000 heavily relies on
internal operation procedures and documentation. Horror stories
in many companies have arisen due to deep documentation.
Small business needs to be focused on their priorities and not
too much documentation.
· Length of the process. ISO 9000 involves longer registration
procedure. Registration also takes long to be approved. This
leads to delay in organizational operations.
· Frequent inadequate funding. ISO 9000 has been criticized
about the cost that the organization spends for them to attain its
certification. The charges are very high. Pros and cons of Six
Sigma
The major pro of six sigma over other approaches is that it is
customer driven. Anything that is not accepted by the end
customer is considered a defect to the organization using this
approach. This ensures that aspects that are admitted to the user
are taken into consideration. Thus minimizing extra charges
(Allen, 2019). This increases organizational savings.
The second advantaged attached to this approach is that it
tackles issues behind the production of an item or its
completion rather than considering its outcome. This proactive
tactic helps in determining how improvements can be made in
advance before the shortcomings are found.
Cons, on the other hand, include; this approach leads to rigidity
because they are applied entirely behind the production and
planning process. This can later lead to delays and stifle
organizational creativity.
This approach can take customers focus to the extreme in which
the internal quality control measures are not taken into
consideration because of overlying on goal achievement six
sigma consumer level.Pros and cons of Capability Maturity
Model Integration
8. Pros include a centralized nature of QMS ensures uniformity in
project documentation. This means that less learning is required
for new resources and chances of having better management are
high in the status of health. Productivity level is high because
the projects begin in the minds of the junior programmers.
Leads to overall increment in Return if Investment. It also
enhances on time delivery
Cons, on the other hand, include this approach is not suitable
for many organizations.
The approach requires additional resources which may be
unavailable in small organizations and businessThe combination
most appropriate for this project
The combination that is most appropriate for this project is ISO
9000. This is because the pros of this approach outweigh the
cons by far. The advantages of this combination also directly
affect some aspects of this project. For instance, improving
internal communication is one of the project purpose, which is
an advantage in ISO 9000
Quality Dimensions Project Matrix
Key Quality Dimensions
Quality
Dimension
9. Description of what it is in terms of the project
Criteria to
measure
Meets or Exceeds the criteria
(yes or No)
Performance
In terms of the project, performance involves measuring the
success of the project. It also involves how best the project is
when related to pre-defined project goals. The quantitative and
qualitative techniques that are used in the project. Vital aspects
that are needed to complete the project like capital and time are
normally given priority when it comes to performance checkup
(Izogo & Ogba, 2015).
Conducting a performance review: Project team members are
essential in any project since, without them, one cannot run any
project. Attending a performance review to check how members
are doing is a fundamental methodology for measuring project
performance and success (Muller, 2018). Performance review
outlines how happy project are in carrying out their tasks and
how effectively they tend to complete the jobs that they are
entitled to. This review helps an employee determine what they
are required to do to improve the project by providing an insight
into their workload. Assessing project expectations: Assessing
self-happiness in any project might be uncommon, but in the
real sense, it is essential. The perception of the project is
significant when measuring project performance using business
expectations. Feelings on how the project is doing are critical
because if they will be negative one then definitely the project
is not doing well.
Yes
Features
Features involve the requirements to ensure that the project
remains a success. It also encompasses all that is needed in
ensuring that all the events unfolding within the project
activities remain within the scope of the project. Research
10. methods and the interviews that are carried out to ensure that
the scope is covered is well done.
The criteria that can be used to measures features a project is
team satisfaction. If all features needed to run the project have
been provided to the team members, then their satisfaction is
enhanced. Team member dissatisfaction is attached to the lack
of features necessary for the project.
yes
Reliability
Reliability normally refers to the extent to which the project
will be available to serve the purpose that it is meant for with
least number of errors. It heavily depends on the quality of the
design the project has been designated for and the available
materials to ensure the project is completed.
Customer's satisfaction is a criterion that can be used in
measuring the reliability of a project. Reliable projects after
their development and implementation remain satisfactory to the
clients making use of it. Therefore, this can be used to measure
reliability.
Yes
Confirm
In a project context, conformity refers to the act of doing
adjustments to ensure that they fit with project goals. In a
broader context, it refers to the act of matching beliefs and
attitudes as per the group norms. These norms also govern
group interactions.
Quality of work can be used as a criterion to measure
conformity of projects. When the team members are fully
working together, towards a common belief and attitudes, then
the quality of the work of the projects is enhanced (Sunindijo,
2015). This is because the individual roles and tasks that will be
undertaken will be working towards a common goal.
Yes
Durability
In projects, durability refers to the degree of permanency of a
certain project. In this case, we consider the degree of
11. permanency of certain projects outcomes. It is also concerned
with how much they tend to be relevant to the target that aided
their development.
Stakeholder’s satisfaction can be used as a criterion for
measuring the durability of a project. Once the project has been
handed over to the stakeholders, they expect it to fulfill the
goals that led to its establishment. Therefore, the longer the
project will stay to satisfy them the more durable it becomes
(Ochsner, Hug & Daniel, 2016). Thus, becoming a better
criterion of measuring durability.
yes
Serviceability
Serviceability in projects refers to the expressions of the ease
with which the project can be successfully be maintained and as
well as get repaired (Delijani & Dick, 2016). Serviceability
allows detection of problems at an early stage before the
matters could get out of control.
Performance of the project can be used to check for
serviceability. Performance determines the easiness of using a
project.
yes
Aesthetics
In projects, aesthetics refers to the comfort and beauty that one
experiences while receiving services from a project. It seeks to
determine the extent of happiness that will result while one is
using the project.
Stakeholder’s happiness can be used to measure the aesthetic of
a project. Their happiness depicts the comfort of the project.
Yes
Perception
Perception in projects refers to the ability of the entire members
of the project to hear and remain aware of what the project is
made up of, its goals and the role it is supposed to play
(Agrawal, Tripathi & Agrawal, 2018).
There three criteria that can be used in measuring perception.
These are magnitude estimation, matching, and detection.
12. Detection involves checking for smaller variations that can be
used to tell how one feels about the project. These can help in
telling their overall feelings of what they feel.
Yes
Cost of Quality
The two common costs related to cost of quality are the cost of
conformance and the cost of nonconformance (PMI, 2017)
Cost of nonconformance = internal failure costs + external
failure costs
Cost of conformance = prevention costs + appraisal costs
The costs of nonconformance for the HIV/AIDS patient care
project include rework- $300 and customer complaints, $200
Cost of nonconformance = $300 +$100
= $400
The cost of conformance the HIV/AIDS patient care project
include training-$200, quality documentation-$50, equipment-
$100, testing-$100 and inspection-$50
Cost of conformance = $200+$50+$100+$100+$50
=$500
Cost of quality =$400+$500
=$900
Quality Process Improvement Tools and Techniques
In an organization, process improvement plays a vital role. I
order to achieve this there is always an upbeat task of
analyzing, determining and enhancing operations in a business
to achieve optimization up to date quality standards. In process
improvement, systematic approaches that entail adhering to best
methodology and specific approaches to achieve the task.
Efficient and improved outcomes are expected in process
improvement. A sequence of actions may be involved in process
13. improvement such as cost reduction, improving performance
and maybe profit elevation.
In an organization improvement process, a lot of tool and
techniques are used. In this case project plan, I will use the
cause and effect analysis to improve the poor customer services
in an organization. Cause and effect approach works best
because one can identify all potential causes and one is able to
come up with the best resolution.
How cause and effect analysis works
Cause and effect approach is used to sort and generate
hypothesis by identifying all problem plausible causes within an
organization or a process through enquiring participants to list
all possible effect causes of the identified problem (Andersen,
2007). Cause and effect diagrams are usually used to help
conduct this analysis, this is because cause and effect diagrams
can provide a huge amount of information by clearly showing
events and possible potential actual causes links and provide
ideas why the problem is happening and effects of the cause.
Through this analysis, problem solvers can broaden their
thinking and are able to the problem in a broader picture. The
advantage of this approach is that a problem solution may be
found immediately and the right measures implemented. In
other cases, the solution may not be obvious but various
statistical analysis various theories can be tested. With this
approach, I am sure I will be able to find a solution for various
issues affecting the organization such as inflated costs of
operation and low-profit margins combined with overall low
performance.
Cause and effect flow chart sample
Cause and effect flow charts mostly take the shape of fish-
borne. Cause and effect analysis in most cases tries to find
problem solution by considering six areas which may have
contributed to a characteristic effect which are: materials,
method, personnel, measurement, environment, and machine. It
serves as a useful tool for opening thinking and coming up with
possible problem solution. In the flow chart, the problem that is
14. investigated is usually shown at the end of the horizontal arrow
with potential causes shown entering the main arrow (Horev,
2010). Other arrows may be attached when principal sub-factors
cause. Brainstorming in most cases is used to come up with
causes. All facts are gathered and written on the left side of the
fish backbone spine and all possible improvement ideas on the
right side.
Materials
Methods
Work environment
Call workflow
Call assignment
Improved customer service
CRM Application
People skills
15. People
Machine
Above diagram shows an example cause and effect analysis of
customer service improvement approach.
The process that will be affected when the above implemented
includes:
Methods-These are procedures and processes to deliver services
by customer service.
Call workflow will be affected which entails time it takes to
wait for a call on hold or when a call is passed from one person
to another.
Call assignment – it involves how a call is assigned and whether
customers reach the right person.
Materials – it entails policies work environment and structures
in the context of customer service.
Work environment
If workers work in a poor environment their outcome will also
be poor.
Machine
Are tool available for jobs by the agents.
Use of CRM application will help keep track of all customer
interactions and help serve customer easily.
People
Customer service/agents must have certain skills to ensure
customer service is good. Customer service depends on the
skills of the agents.
With this approach, I believe the customer service of an
organization will improve and be able to serve customers well
and in return a more productive organization.
16. Quality Performance Monitoring and Control
Introduction
During the planning process of any project, their need for the
integration of a quality management plan. The formulating of
such a proposal will aid in putting up mechanisms of how best
to check on the quality of the product. It will help to create a
clear perspective on what you intend to deliver to the market.
How best to brand the product to stand a better chance of entry
into the market as the gap is clear. The management team can
get to know about the regulatory procedures of the project and
understands them. For a project like ours of putting up a health
facility, it requires donors and partnership the management team
have an easier time to convince donors and partners on why
they should journey together as they got it all figured out. A
market study can also be carried out at the point to ensure that
the practicality of the quality and the views of the target
market. An excellent quality management plan helps to cut on
the cost of production by reducing waste as all the requirements
are clearly outlined as well as the processes. Such a plan also
saves on time which is a very crucial element in both the
production and service industry.
Quality performance and monitoring control
This process is carried upon the onset of a project all through
its life cycle. It is done more so as a comparison process
between the outlined plan and what is the current condition in
the implementing of the project. It is carried out at all phases of
a project. The main objective is to provide a check and balance
to the project more so to ensure that the tasks are carried out as
per the procedures outlined, the timelines adhered and all are
within the budget. Any deviation from the plan is noted down
and a study is conducted to determine the cause and the proper
measures to be carried out (Erinle, 2015). It’s important to note
that each deviation is unique and hence a proper case study
17. should be conducted to determine the cause.
The quality management team need to critically understand the
scope of the project. This will best help in determining whether
the deviation being experienced is due to factors that were not
taken into consideration during the planning process. They will
then come up with a profound decision on how to tackle such to
achieve the success of a project. Reason being a deviation from
such factors requires an in-depth survey to find out if they
affect factor such as quality, the time taken, the views from
both the patient (Bradley & Thompson, 2015)and the workforce
and more so the budget. None factored issues more so dynamic
changes affecting the project may require a restructuring of the
entire project plan. Hence quality management team need to
take all the diverse factors into consideration in making
decisions so as not to jeopardize the quality and lead to the
successful completion of a project.
It is important to note that change is inevitable hence the
quality control team needs to be open on how to address arising
matter. It is expected that there is a backup plan at each stage.
In case things don’t turn up as planned or when the service
delivered is not as per the quality standards set out. At such a
point, the views of the patients and the workforce should be
taken into consideration. Patients’ wellbeing is key and hence
the workforce needs to understand why the setout guidelines are
important to foster teamwork (Rubertino, 2014.).
Just as prevention is better than cure the quality management
team needs put in place mechanisms of preventing certain
results from occurrence rather than putting in place counter
reaction mechanisms. This approach requires vast experience so
as understand what triggers the various deviations and help to
put in place mechanisms to cub that. It is therefore important
that a quality management team more so on a new project
should consist of individuals familiar with that field. It may not
necessarily require that the individuals have dealt with such a
project but need to understand the broad spectrum of the project
(Evans & Lindsay, 2014). There is a need also for a backup plan
18. for the workforce more so on specialized tasks to ensure that
there is a continuation in case a situation arises.
Identify the tasks, task duration, and resources that should be
added or already exist in the project plan to monitor and control
quality.
Periodically there will be a need for patients to fill in
questioners on the performance of the service they are receiving
from the health practitioners. They will not be required to fill in
their details hence one should not be afraid that the information
they give will be used to discriminate those who participate
during the exercise. The study of the questioners will prompt in-
depth research necessitating for proper measures to be carried
out (Ozcan, 2017).
Most of the healthcare-associated infections arise due to
negligence in following the proper protocol be in carrying out
procedures or cleaning activities in the facility. Random checks
will be conducted to monitor how properly the laid-out
procedures are being carried out. These will foster a sense of
accountability on the health practitioners (Pitt, 2014).
Training will be carried out on a regular basis to ensure that the
workforce in the facility is prepared to handle the emerging
issues in health. These training will be conducted to make sure
that the practitioners get the required skills and experience. On
each training, the importance of communication will be
addressed to help foster collaboration and teamwork.
Annually at least 3 months will be dedicated to research by a
given team in each department. This team will work together
will specialist from other research centers to help come up with
better measures of tacking a problem. To make sure that quality
is our topmost priority. They will also come up with a plan on
dealing with dynamics in the department.
Annually 40% of the budget is allocated to expansion. The
quality control department falls under this category. This is
because our main objective is to always raise the standards of
our facility and this can only be achieved through quality. This
broad scope caters for factors such as the purchases of the best
19. equipment, the replacement of equipment with modern ones, the
construction of new amenities and the empowerment of the
health practitioners. Being a service industry there is a need to
focus on the workforce making sure we source for the best and
qualified personnel. Making sure the working conditions are
favorable and motivating them through bonuses for achieving
quality.
Discuss how you will use at least 2 of the following quality
performance tools and techniques to perform monitoring and
control
Benchmarking is a comparison mechanism. For the facility, it
will be necessary to compare the department that is doing well
to those that are performing poorly as well as compare the
facility to others that are doing better in terms of quality
delivery. It as a learning platform to the workforce and all will
be involved in setting the goals after a benchmark. This process
will help us come with better mechanisms of handling each
process hence there is no need to reinvent the wheel (Tuominen,
2016.). However, it is important to note the benchmarking tools
is important for us as a new facility but will only help us to be
at per with others hence necessitating the use of another tool.
The cause and effect tool can be of significant help in the
facility. These are applied by the formulating of a chart to study
the root cause of a problem. Such a chart will identify a given
problem, identifying all the probable causes and narrowing
down to the main cause. Health is such a sensitive sector as it
involves human life, it is, therefore, important to find the main
cause of an issue (Consulting, Heuvel, Lorenzo, & Jackson,
2015).
Management's Role in Quality Management(TBD)
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