Florida national university hsa 5114 us health care systemfinal

1. Florida National University
HSA-5114 US Health Care System
Final Project: The future of the Health Care Reform: Bottomless
Analysis and investigation:
Final Project:
Objective: For this assignment, you will create a Deep Analysis
of the future of the Health Care Reform. The Health Care
Reform is designed to Provide universal access to healthcare for
Americans, Control the rising costs of healthcare, Regulate the
private insurance industry through things like state-based
private exchanges – an online marketplace that brings together
state-approved insurance plans from multiple companies so
consumers can shop for individual insurance plans, Improve the
quality of healthcare, make healthcare choices more consumer
friendly and easier to understand.
ASSIGNMENT GUIDELINES (2 points /10%):
Students will create an Analysis and investigation Report for
the Future of the Health Care Reform. The purpose of our
Obama Health Care summary is to help you understand what
Obamacare does and how it affects you. The summary includes
a breakdown of changes to the way healthcare works in the
U.S., new ways to buy regulated health insurance, how to get
cost assistance, and other important aspects of the law that
affect you.
You need to read the article (in the additional w eekly reading
resources localize in the Syllabus and also in the Lectures link)
assigned for this week and develop a 8-10-page paper reflecting
your understanding and ability to apply the readings to your
Analysis and investigation. Each paper must be typewritten with
12-point font and double-spaced with standard margins. Follow
APA format when referring to the selected articles and include a

2. reference page. APA style 7th edition format.
EACH PAPER SHOULD INCLUDE THE FOLLOWING:
1. Introduction (5 points / 25%) Offer an abstract that provide a
brief outlook of the protocol and explaining in your own words
what is meant by a Health Care Reform.
2. The future of the Health Care Reform: Bottomless Analysis
and investigation (10 points 50%)
a. The Future of the Health Care Reform
b. Future Workforce Challenges
c. The Future of Long-Term Care
d. New Frontiers in Clinical Technology.
3. Conclusion (3 points / 15%)
Briefly recapitulate your thoughts & conclusion to your
Analysis and Investigation of the future of the Health Care
Reform.
Evaluation will be based on how clearly you respond to the
above, in particular:
a) The clarity with which you associate, relates, stablish and
apply your knowledge to generate Analysis and Investigation of
the future of the Health Care Reform.;
b) The Complexity, depth, scope, Profundity and organization
of your paper; and,
ASSIGNMENT DUE DATE:
The assignment is to be electronically posted in the
Assignments Link on Blackboard no later than noon on
Wednesday, February 24, 2021.
ASSIGNMENT RUBRICS
Assignments Guidelines
20 Points/ 10%

3. Introduction
50 Points / 25%
Your Analysis and Investigation of the future of the Health Care
Reform.
10 Points / 50%
Conclusion
20 Points / 15%
Total
100 points / 100%
ASSIGNMENT GRADING SYSTEM
A
90% - 100%
B+
85% - 89%
B
80% - 84%
C+
75% - 79%
C
70% - 74%
D
60% – 69%
F
50% - 59% Or less.
Dr. Gisela LLamas
Florida National University
HAS-6185 Management of Health Care Organizations
Final Project

4. Final Project: Organizational Management Proposal for Quality
and Performance
Objective:
For this assignment, you will create an Organization
management proposal for quality and performance that will be
used in a Community Health Center of your choosing. The
proposal is designed to improve quality and provide a good
customer service such as Patient Treated with courtesy, respect,
tolerance and serenity. You are encouraged to choose any health
care facility: Hospital, Doctor Office, Emergency Care Center,
etc. The paper will be 8-10 pages long including title page and
references pages. APA style 7th edition format.
ASSIGNMENT GUIDELINES (2 points /10%):
The proposal is designed to improve quality and deliver a
virtuous customer service: Patient Treated with courteousness,
reverence, acceptance and tranquility. You need to apply all the
knowledge obtains during this class to create an organizational
proposal that will improve the quality and performance of the
Health Care Setting you desire. Each paper must be typewritten
with 12-point font and double-spaced with standard margins.
Follow APA format when referring to the selected articles and
include a reference page.
EACH PAPER SHOULD INCLUDE THE FOLLOWING:
1. Introduction (5 points / 25%) Offer an abstract that provide a
brief outlook of the proposal and explaining in your own words
what is meant by a good customer service through effective
performance management and organization.
2. Your Organizational Management Proposal for Quality and
Performance Plan (10 points 50%)
a. Presentation Page:
ORGANIZATION NAME
BUSINESS ADDRESS
CITY, ST, ZIP

5. TELEPHONE NUMBER
FACSIMILE NUMBER
WEBSITE ADDRESS
EMAIL ADDRESS
b. MISSION STATEMENT: Mention the Health Care Setting’s
mission. New Page.
c. Purpose of the Organizational Management Proposal for
Quality and Performance Plan: The purpose of this plan must be
base in support and promote accomplishment of a health care
organization mission, goals and also quality customer’s service
and good performance.
d. An effective Organizational management proposal:
Should include the following elements designed with customer
satisfaction as the focus:
1. Setting individual and team goals that are aligned and
associated with the health care setting:
Goal setting is the first element of an effective Organizatio nal
proposal plan. Individual and team customer service goal
should be aligned, discussion and remark.
*Research in goal setting:
*Who are your customers? Internal and external customers.
* Setting Goals and standards for Quality and performance
2. Establish a measurement system.
Measuring or quantifying customer needs, expectations and
satisfaction is a basic requirement. Effective customer research
for setting goal centers on measuring the issues that are truly
important for the customers: Good quality service.
These are the steps for developing a Measurement system to by
apply at the Health Care Organization you choose:
* Identify the goals that need to be measure.
* develop performance indicators to measure the service
stablish in the goal setting.
* Involve employees, they will be more likely it accepts and be
committed to reach the goal.
The following are suggestion and possible measurement system

6. you can acquired and adapted to your health care facility:
1. Post-incident surveys by channel. Following an interaction,
asking customers about the agent’s customer service skills,
technical knowledge, completeness of solution provided, time to
respond and resolve and satisfaction to measure both
effectiveness and consistency across channels.
2. Self-service and/or community experience. Asking customers
if they found the answers they needed and if they have
suggestions to make the site or its content more useful.
3. Relationship surveys. Quarterly or annual surveys that ask
about overall support experience, satisfaction with products and
value received.
4. Customer loyalty. Questions that should put your customer
retention team into action if answered negatively include: Do
you intend to continue purchasing products from this vendor?
Would you recommend the brand to your peers?
3. Providing adequate, timely feedback.
Feedback is a very important component of a successful
Organizational Management Proposal. Individual who receives a
feedback on performance relative to their goals will more
commit to their goals. Characteristic of the feedback: Specific
(Goal by Goal), Timely (Day-to-day, Week-to-week)
Appropriate (Correct manner that will help improve
performance best.)
4. Rewarding and recognizing desired performance.
Organizational Management Proposal should provide built-in
incentives that will promote high-quality customer service;
some examples: Monetary Incentives, Nonmonetary
Recognition.
3. Conclusion (3 points / 15%)
Briefly recapitulate your thoughts & conclusion to you

7. Organizational Management Proposal plan. How did this
Organizational Management Proposal plan impact your thoughts
on Health Care Administrator?
Evaluation will be based on how clearly you respond to the
above, in particular:
a) The clarity with which you associate, relates, stablish and
apply your knowledge to generate the Organizational
Management Proposal Plan.
b) The Complexity, depth, scope, Profundity, and organization
of your paper; and,
c) Your conclusions, including a description of the impact of
the Organizational Management Proposal Plan on any Health
Care Setting.
ASSIGNMENT DUE DATE:
The assignment is to be electronically posted in the
Assignments Link on Blackboard no later than noon on
Wednesday, February 24, 2021.
ASSIGNMENT RUBRICS
Assignments Guidelines
20 Points/ 10%
Introduction
50 Points / 25%
Your Organizational Management ProposalPlan
10 Points / 50%
Conclusion
20 Points / 15%
Total
100 points / 100%
ASSIGNMENT GRADING SYSTEM
A
90% - 100%
B+
85% - 89%
B

8. 80% - 84%
C+
75% - 79%
C
70% - 74%
D
60% – 69%
F
50% - 59% Or less.
Dr. Gisela LLamas