NTC ROI of Listening presentation

1. ROI of Listening American Red Cross Case Study Slam

4. Project Listen The What

5. Project Listen The Why

6. Project Listen The Outcome

8. Project Listen Process

9. Project Listen Process

11. Project Listen Process

12. Project Listen Process

13. Project Listen Results

16. Project Listen Challenges Firewall

19. Project Listen Key Learning Listening really is a gateway drug. Easy to aggregate data to make systemic change recommendations. Don’t forget the little guys and one-on-one relationships.