The document contains quotes from Mark Twain, Steve Jobs, Aristotle, and Confucius on various topics such as kindness, courage, innovation, hope, work, and governance. Mark Twain discusses how kindness allows communication for all, the nature of courage, and maintaining one's health. Steve Jobs talks about innovation coming from teams rather than individuals, and how customers don't always know what they want. Aristotle defines hope as a waking dream. Confucius advises finding work you love, forgetting wrongs, letting actions speak over words, and feeling shame about poverty under good governance and wealth under bad governance.
7. You can't just ask customers what they want
and then try to give that to them.
By the time you get it built,
they'll want something new.
Steve Jobs
8. Innovation has nothing to do with
how many R & D dollars you have.
When Apple came up with the Mac,
IBM was spending at least 100 times more on R & D.
It's not about money. It's about the people you have,
how you're led, and how much you get it.
Steve Jobs