2.  Deceptively demanding.
 Develop effective listening skills
 Proven techniques
 “Active listener".

3.  Understanding how to listen effectively is
an essential skill that benefits everything
from family life to business.

4.  Minimize internal distractions
 Keep an open mind
 Avoid letting the speaker know how you
handled a similar situation.
 Even if the speaker is launching a complaint
against you, wait until they finish to defend
yourself

5.  Understand
 Listen
 Judge
 Ask question

6.  Listening skills development is something you
have to practice, however, so consider how
well you listen and how you can improve your
listening skills.
 By learning to listen you will positively impact
your life, the lives of those around you, and
reduce problems and misunderstandings

7.  Listening v.
Hearing
 Selecting
 Attending
 Understanding
 Remembering
 Responding

8. ◦ Do not interrupt
◦ Do not interrogate
◦ Do not try to think of your response in your
head while listening
◦ Do not change the subject

9.  Look at the person who is speaking to you.
 Eye contact with the speaker
 Try not to change the subject
 Body language is a definite indicator of your
involvement level in the conversation.
 Don't interrupt

10.  Speak =
30%
 Read = 16%
 Write = 9%
 Listen =
45%

11.  Be Descriptive
 Be Timely
 Be Brief
 Be Useful
 Be Active

12.  Stop: Turn Off Competing Messages
◦ Decentering
 Look: Listen With Your Eyes
 Listen: Understand Details and Ideas
◦ Identify your listening goal
◦ Mentally summarize the details
◦ Link Message details with major idea
◦ Practice
◦ Transform barriers into goals