Google Analytics for the Digital
Developer
Moving Towards Actionable Insights


 Vinoaj Vijeyakumaar
 Google Analytics JAPAC Lead, Global Technical Services
 Google Southeast Asia

      http://twitter.com/vinoaj

      http://cse-sea.blogspot.com



                                                      Google Confidential and Proprietary   1
Today

Google Analytics for the Digital Developer

    1   Why Google Analytics

    2   How Google Analytics Works

    3   Measuring Your Apps

    4   Data Export API

    5   Resources




                                             2
Why Google Analytics




                       Google Confidential and Proprietary   3
Track Behaviour



                  Behaviour


Entry                          Exit


                  Engagement

                                      4
6 + 1 Report Categories




                          5
6 + 1 Report Categories


                          Who are
                          my visitors?




                                    6
Who are my Visitors?




                       7
6 + 1 Report Categories


                          How are
                          they finding
                          and coming
                          to my site?




                                    8
How are Visitors Finding My Site?




                                    9
6 + 1 Report Categories


                          What did
                          they do on
                          my site?




                                   10
What did they do on my site?




                               11
6 + 1 Report Categories


                          Why does
                          my site exist
                          and did my
                          visitors meet
                          those
                          objectives?




                                     12
13
6 + 1 Report Categories


                          What
                          actions
                          should I be
                          taking on
                          my site?




                                    14
Daily Intelligence Alerts




                            15
How Google Analytics Works




                      Google Confidential and Proprietary   16
The GA Tracking Code (GATC) – non-Async



                                              2. Page triggers
                                              load() event




                        1. Request and load
                        Google Analytics




                                                                 17
The GA Tracking Code (GATC) - Async



                                      1. Page triggers
                                      load() event




                                2. Request and load
                                Google Analytics




                                                         18
The GA Async Tracking Code



                   Look for _gaq stack and execute
                   queued commands



                                                     HTML5: Execute script
                                                     asynchronously




     Dynamically load the
     ga.js tracking library




                                                                             19
How Google Analytics works
          1. Request--"Show me this                   Website Server
                 webpage"




                 <html>
                 <head>                     2. Serve page
                 ...

      __utm.gif?utmwv=6.3&utmn=101027544&utmsr=1280x854&utmsc=32-
                 ...

      bit&utmul=en&utmje=1&utmjv=1.5&utmfl=7.0 r24&utmdt=My
              User
      %20Website&utmhn=www.site.com&utmp=/  3. Request: ga.js
      index.html&utmac=UA-51244-4&utmcc=__utma
      %3D117945243.823564440.1131054947.1131080858.1133834608.4%3B
5. Call trackPageview()
      +__utmb%3D117945243%3B+__utmc%3D117945243%3B+__utmz
                             4. Serve ga.js
function
      %3D117945243.1131054947.3.2.utmccn%3D%28Spring%20Sale
                 </head>
      %29%7Cutmcsr%3D%28google%29%7Cutmcmd%3D%28ppc%29%
                 <html>                                    Secure Google Servers
6. Read & write cookies
      %7Cutmtm%3D%28shoes%29%3B
                 ...
                 ...
7. Send gif request.
Request contains
data.
                                             8. Serve gif
The __utm.gif hit
 __utm.gif?utmwv=6.3&utmn=101027544&utmsr=1280x854&utmsc=32-
 bit&utmul=en&utmje=1&utmjv=1.5&utmfl=7.0 r24&utmdt=My
 %20Website&utmhn=www.site.com&utmp=/
 index.html&utmac=UA-51244-4&utmcc=__utma
 %3D117945243.823564440.1131054947.1131080858.1133834608.4%
 3B+__utmb%3D117945243%3B+__utmc%3D117945243%3B+__utmz
 %3D117945243.1131054947.3.2.utmccn%3D%28Spring%20Sale
 %29%7Cutmcsr%3D%28google%29%7Cutmcmd%3D%28ppc%29%
 %7Cutmtm%3D%28shoes%29%3B


 Screen Resolution: 1280x854     Page Title: My Website
 Screen Colors: 32-bit           Hostname: www.site.com
 Browser Language: English(en)   Filename: /index.html
 Java Enabled? Yes (1)           Google Analytics Account: UA-51244-4
 Java Version: 1.5               Visits: 4
 Flash Version: 7.0r24           Campaign: Spring Sale | Google(PPC) | shoes
Raw Data to Reports




                      22
Taking a Closer Look
                                  Management

                                  Web Interface
                                  Account Feed




                      2. Goals, Filters, Profile Settings

                                                                            Web Interface
 Tracking
                                                                           Data Export Feed

                                   4. Functions



            1. Logs    3. Data                    5. Tables   6. Query Engine
                      Structure

   Collection                     Processing                           Export
Mobile Tracking

     HTML & Applications                                             WAP




                  iPhone




                                                                           Windows
                                                                                     Mobile

                                                                                                           Pearl & Curve
                                  Android




                                                                                              Blackberry
                           http://code.google.com/apis/analytics/docs/tracking/mobileAppsTracking.html

                                                                                                                           24
Track Activity to Mobile Websites [link]




                        Mobile Websites

                         Server-side tracking
     [Ad] Car Sale –
     Low car prices –    Track all web-enabled devices (not just JS & cookie capable)
     cars.com – Call:
      800-123-2431
                         Four languages supported: PHP, Perl, JSP, ASP

                         Works just like Analytics on desktop web pages
                                                                                         25
Tracking Your Mobile Site

•  Provided with server-side code to generate the calls to Google
   Analytics

•  Will track all web-enabled devices, not just JS- and cookie-capable
   devices

•  Currently provide code snippets for PHP, Perl, JSP, and ASPX
   platforms




                                                                         26
Copy & Paste Snippets




                        27
A Quick Look at the PHP Code Snippet


                                              Insert a pixel for tracking
Page rendering script
                           Generate the pixel URL


                                                     Send the request to GA




                           ga.php
                                                                            28
Server-to-Server Communications




                                                        Secure Google Servers
                          Website Server

         Request pixel:                    Send
         /ga.php?....                      request to
                                           GA servers




                                                                            29
Measuring Your Apps




                      Google Confidential and Proprietary   30
Event Tracking

“Traditional” Google Analytics is pageview based




                                                   31
What about the 1-page App/Site?
Single URL, no page refreshes




                                  32
Enter Event Tracking

 Track events on your site

 Detect events and trigger tracking call




_gaq.push(['_trackEvent',                  Purpose                    Example

                                           Group of objects being
                  category,                tracked
                                                                      'Markers'

                                           Type of user interaction   'Click'
                  action,                  with the object
                                           Additional info about      'Google
                  opt_label,               the event                  Singapore'
                                           Numerical data about       1
                  opt_value]);             the event

                                                                                   33
Example: Tracking Outbound Social Media Links




                                                34
Example: Tracking Outbound Links




                                   35
Tracking Rich Media Sites and Apps




                                     36
Mobile Tracking

     HTML & Applications                                             WAP




                  iPhone




                                                                           Windows
                                                                                     Mobile

                                                                                                           Pearl & Curve
                                  Android




                                                                                              Blackberry
                           http://code.google.com/apis/analytics/docs/tracking/mobileAppsTracking.html

                                                                                                                           37
iPhone and Android Tracking
•  Track pageviews

•  Track events

•  Tip: batch hits to save on
   connection and battery
   overhead

•  Tip: bundle tracker
   dispatches with other
   HTTP requests made by
   your app

•  Android: Track referrals
   leading to download and
   activations of your apps


                                38
Chrome Extensions

Load GA within Chrome extension
page


Call _trackPageView to measure
extension activation


Call _trackEvent to track
interactions




                                  39
Flash / Flex
               Track “Pageviews”
               Track Events




                                   40
Silverlight




              41
Silverlight




              42
Data Export API




                  Google Confidential and Proprietary   43
Dimensions and Metrics


       Dimensions            Metrics




       Google Confidential
Interactive Examples




                                       2. Run interactive samples




                                              1. Authenticate user.
                                              App can only access
                                              accounts & profiles
                                              the user can




http://code.google.com/apis/analytics/docs/gdata/gdataInteractiveSamples.html


                                                                                45
Example: Optimise User Experience




                                    46
Order Links Using Data




       Google Confidential
                             47
Design Overview

       Database                     Content Management             Webpage




                                    Display links on page



                                3. Order links by # of clicks




                                                                1. Track clicks on links
                                                                    Send IDs to GA

    2. Export clicks on links
       export data by ID




                                      Google Analytics



                                                                                           48
Design Overview

      Database    Content Management      Webpage




                  Display links on page




                                                    49
CMS Displays Links On Page

    Database         Content Management                  Website

                           SQL                           HTML


                                          <ul>	
                 SELECT A.linkId,	
 html_links
                        A.linkUrl,	         <li>	
 linkId                 A.linkText	          <a name=“linkId”	
 linkUrl         FROM html_links AS A	             href=“linkUrl”>	

 linkText                                          linkText</a>	
                                            </li>	
                                            ...	
                                          </ul>      	




                                                                   50
Design Overview

      Database    Content Management         Webpage




                  Display links on page




                                          1. Track clicks on links
                                              Send IDs to GA




                    Google Analytics



                                                                     51
Track Clicks On Links With Google Analytics

          HTML                           JavaScript




<ul>	                       1.  Implement Tracking Code	

<li>	
  <a name=“linkId”	         2.  Set linkId in Custom Variable	

        href=“linkUrl”>	
        linkText</a>	       3. Send Data with Event Tracking	

</li>	
...	
</ul>      	




                                                                 52
Design Overview

       Database                 Content Management      Webpage




                                Display links on page




    2. Export clicks on links
       export data by ID




                                  Google Analytics



                                                                  53
2-Step Scheduled Data Export

            1. Scheduled Process




  GA              App              DB




                                        2. Served On Demand




                                   DB       Server            Client




                                                                       54
Query The Right Data


Tracking Code
_gaq.push(['_setCustomVar', 1, ‘top-links’, linkId, 3]);	
_gaq.push(['_trackEvent', enclosingId, linkText]);	




Data Export API Query
query.setFilters("ga:customVarName1==top-links");	
query.setDimensions("ga:customVarValue1");	
query.setMetrics("ga:totalEvents");	




                                                            55
Design Overview

      Database        Content Management          Webpage




                      Display links on page



                  3. Order links by # of clicks




                        Google Analytics



                                                            56
Order Links By Number Of Clicks

    Data Base                     Content Management




 html_links                 SELECT A.linkName,	
                                   A.linkUrl,	
 linkId
                                   A.linkText	
 linkUrl
                            FROM html_links AS A	
                                                ,	
 linkText
                                  link_order AS B	
                            WHERE A.linkId=B.linkId	
 link_order                 ORDER BY B.totalEvents	
 linkId

 totalEvents



                                                       57
58
Start Developing Today




                         59
Contribute to the App Gallery




              http://www.google.com/analytics/apps/
                                                      60
Resources




            Google Confidential and Proprietary   61
ConversionUniversity.com
Your Name Here
Documentation




Help Centre:
 http://www.google.com/support/analytics/

Google Code:
 http://code.google.com/apis/analytics/




                                            64
Blogs
                                 cse-sea.blogspot.com




        analytics.blogspot.com
Thank You!
Q&A




http://twitter.com/vinoaj

http://cse-sea.blogspot.com




                              Google Confidential and Proprietary   66

Gtug sg google analytics - 2010-06-05

  • 1.
    Google Analytics forthe Digital Developer Moving Towards Actionable Insights Vinoaj Vijeyakumaar Google Analytics JAPAC Lead, Global Technical Services Google Southeast Asia http://twitter.com/vinoaj http://cse-sea.blogspot.com Google Confidential and Proprietary 1
  • 2.
    Today Google Analytics forthe Digital Developer 1 Why Google Analytics 2 How Google Analytics Works 3 Measuring Your Apps 4 Data Export API 5 Resources 2
  • 3.
    Why Google Analytics Google Confidential and Proprietary 3
  • 4.
    Track Behaviour Behaviour Entry Exit Engagement 4
  • 5.
    6 + 1Report Categories 5
  • 6.
    6 + 1Report Categories Who are my visitors? 6
  • 7.
    Who are myVisitors? 7
  • 8.
    6 + 1Report Categories How are they finding and coming to my site? 8
  • 9.
    How are VisitorsFinding My Site? 9
  • 10.
    6 + 1Report Categories What did they do on my site? 10
  • 11.
    What did theydo on my site? 11
  • 12.
    6 + 1Report Categories Why does my site exist and did my visitors meet those objectives? 12
  • 13.
  • 14.
    6 + 1Report Categories What actions should I be taking on my site? 14
  • 15.
  • 16.
    How Google AnalyticsWorks Google Confidential and Proprietary 16
  • 17.
    The GA TrackingCode (GATC) – non-Async 2. Page triggers load() event 1. Request and load Google Analytics 17
  • 18.
    The GA TrackingCode (GATC) - Async 1. Page triggers load() event 2. Request and load Google Analytics 18
  • 19.
    The GA AsyncTracking Code Look for _gaq stack and execute queued commands HTML5: Execute script asynchronously Dynamically load the ga.js tracking library 19
  • 20.
    How Google Analyticsworks 1. Request--"Show me this Website Server webpage" <html> <head> 2. Serve page ... __utm.gif?utmwv=6.3&utmn=101027544&utmsr=1280x854&utmsc=32- ... bit&utmul=en&utmje=1&utmjv=1.5&utmfl=7.0 r24&utmdt=My User %20Website&utmhn=www.site.com&utmp=/ 3. Request: ga.js index.html&utmac=UA-51244-4&utmcc=__utma %3D117945243.823564440.1131054947.1131080858.1133834608.4%3B 5. Call trackPageview() +__utmb%3D117945243%3B+__utmc%3D117945243%3B+__utmz 4. Serve ga.js function %3D117945243.1131054947.3.2.utmccn%3D%28Spring%20Sale </head> %29%7Cutmcsr%3D%28google%29%7Cutmcmd%3D%28ppc%29% <html> Secure Google Servers 6. Read & write cookies %7Cutmtm%3D%28shoes%29%3B ... ... 7. Send gif request. Request contains data. 8. Serve gif
  • 21.
    The __utm.gif hit __utm.gif?utmwv=6.3&utmn=101027544&utmsr=1280x854&utmsc=32- bit&utmul=en&utmje=1&utmjv=1.5&utmfl=7.0 r24&utmdt=My %20Website&utmhn=www.site.com&utmp=/ index.html&utmac=UA-51244-4&utmcc=__utma %3D117945243.823564440.1131054947.1131080858.1133834608.4% 3B+__utmb%3D117945243%3B+__utmc%3D117945243%3B+__utmz %3D117945243.1131054947.3.2.utmccn%3D%28Spring%20Sale %29%7Cutmcsr%3D%28google%29%7Cutmcmd%3D%28ppc%29% %7Cutmtm%3D%28shoes%29%3B Screen Resolution: 1280x854 Page Title: My Website Screen Colors: 32-bit Hostname: www.site.com Browser Language: English(en) Filename: /index.html Java Enabled? Yes (1) Google Analytics Account: UA-51244-4 Java Version: 1.5 Visits: 4 Flash Version: 7.0r24 Campaign: Spring Sale | Google(PPC) | shoes
  • 22.
    Raw Data toReports 22
  • 23.
    Taking a CloserLook Management Web Interface Account Feed 2. Goals, Filters, Profile Settings Web Interface Tracking Data Export Feed 4. Functions 1. Logs 3. Data 5. Tables 6. Query Engine Structure Collection Processing Export
  • 24.
    Mobile Tracking HTML & Applications WAP iPhone Windows Mobile Pearl & Curve Android Blackberry http://code.google.com/apis/analytics/docs/tracking/mobileAppsTracking.html 24
  • 25.
    Track Activity toMobile Websites [link] Mobile Websites  Server-side tracking [Ad] Car Sale – Low car prices –  Track all web-enabled devices (not just JS & cookie capable) cars.com – Call: 800-123-2431  Four languages supported: PHP, Perl, JSP, ASP  Works just like Analytics on desktop web pages 25
  • 26.
    Tracking Your MobileSite •  Provided with server-side code to generate the calls to Google Analytics •  Will track all web-enabled devices, not just JS- and cookie-capable devices •  Currently provide code snippets for PHP, Perl, JSP, and ASPX platforms 26
  • 27.
    Copy & PasteSnippets 27
  • 28.
    A Quick Lookat the PHP Code Snippet Insert a pixel for tracking Page rendering script Generate the pixel URL Send the request to GA ga.php 28
  • 29.
    Server-to-Server Communications Secure Google Servers Website Server Request pixel: Send /ga.php?.... request to GA servers 29
  • 30.
    Measuring Your Apps Google Confidential and Proprietary 30
  • 31.
    Event Tracking “Traditional” GoogleAnalytics is pageview based 31
  • 32.
    What about the1-page App/Site? Single URL, no page refreshes 32
  • 33.
    Enter Event Tracking Track events on your site Detect events and trigger tracking call _gaq.push(['_trackEvent', Purpose Example Group of objects being category, tracked 'Markers' Type of user interaction 'Click' action, with the object Additional info about 'Google opt_label, the event Singapore' Numerical data about 1 opt_value]); the event 33
  • 34.
    Example: Tracking OutboundSocial Media Links 34
  • 35.
  • 36.
    Tracking Rich MediaSites and Apps 36
  • 37.
    Mobile Tracking HTML & Applications WAP iPhone Windows Mobile Pearl & Curve Android Blackberry http://code.google.com/apis/analytics/docs/tracking/mobileAppsTracking.html 37
  • 38.
    iPhone and AndroidTracking •  Track pageviews •  Track events •  Tip: batch hits to save on connection and battery overhead •  Tip: bundle tracker dispatches with other HTTP requests made by your app •  Android: Track referrals leading to download and activations of your apps 38
  • 39.
    Chrome Extensions Load GAwithin Chrome extension page Call _trackPageView to measure extension activation Call _trackEvent to track interactions 39
  • 40.
    Flash / Flex Track “Pageviews” Track Events 40
  • 41.
  • 42.
  • 43.
    Data Export API Google Confidential and Proprietary 43
  • 44.
    Dimensions and Metrics Dimensions Metrics Google Confidential
  • 45.
    Interactive Examples 2. Run interactive samples 1. Authenticate user. App can only access accounts & profiles the user can http://code.google.com/apis/analytics/docs/gdata/gdataInteractiveSamples.html 45
  • 46.
  • 47.
    Order Links UsingData Google Confidential 47
  • 48.
    Design Overview Database Content Management Webpage Display links on page 3. Order links by # of clicks 1. Track clicks on links Send IDs to GA 2. Export clicks on links export data by ID Google Analytics 48
  • 49.
    Design Overview Database Content Management Webpage Display links on page 49
  • 50.
    CMS Displays LinksOn Page Database Content Management Website SQL HTML <ul> SELECT A.linkId, html_links A.linkUrl, <li> linkId A.linkText <a name=“linkId” linkUrl FROM html_links AS A href=“linkUrl”> linkText linkText</a> </li> ... </ul> 50
  • 51.
    Design Overview Database Content Management Webpage Display links on page 1. Track clicks on links Send IDs to GA Google Analytics 51
  • 52.
    Track Clicks OnLinks With Google Analytics HTML JavaScript <ul> 1.  Implement Tracking Code <li> <a name=“linkId” 2.  Set linkId in Custom Variable href=“linkUrl”> linkText</a> 3. Send Data with Event Tracking </li> ... </ul> 52
  • 53.
    Design Overview Database Content Management Webpage Display links on page 2. Export clicks on links export data by ID Google Analytics 53
  • 54.
    2-Step Scheduled DataExport 1. Scheduled Process GA App DB 2. Served On Demand DB Server Client 54
  • 55.
    Query The RightData Tracking Code _gaq.push(['_setCustomVar', 1, ‘top-links’, linkId, 3]); _gaq.push(['_trackEvent', enclosingId, linkText]); Data Export API Query query.setFilters("ga:customVarName1==top-links"); query.setDimensions("ga:customVarValue1"); query.setMetrics("ga:totalEvents"); 55
  • 56.
    Design Overview Database Content Management Webpage Display links on page 3. Order links by # of clicks Google Analytics 56
  • 57.
    Order Links ByNumber Of Clicks Data Base Content Management html_links SELECT A.linkName, A.linkUrl, linkId A.linkText linkUrl FROM html_links AS A , linkText link_order AS B WHERE A.linkId=B.linkId link_order ORDER BY B.totalEvents linkId totalEvents 57
  • 58.
  • 59.
  • 60.
    Contribute to theApp Gallery http://www.google.com/analytics/apps/ 60
  • 61.
    Resources Google Confidential and Proprietary 61
  • 62.
  • 63.
  • 64.
  • 65.
    Blogs cse-sea.blogspot.com analytics.blogspot.com
  • 66.