Interpersonal communication refers to communication between two or more people. It involves the exchange of messages, ideas, and information between individuals. This can take many forms, including face-to-face conversations, phone calls, emails, and video conferences.

2. “Honest, open communication is the only street
that leads us into the real world… We then begin
to grow as never before. And once we are on this
road, happiness cannot be far away.”
― John Joseph Powel

3. These skills include speaking, writing, listening and
understanding the communication styles of others.
Effective communication is important in both personal and
professional settings as it helps to build and maintain
relationships, convey information and resolve conflicts.

4. Rate
YOURSELF on
the Scale of
1 to 5

5. Noise
Assumptions/
Misconceptions
Emotions
Language
differences
Cultural Differences
Poor Listening
Distractions
Use of Jargons

6. 1.Verbal Communication
2.Non Verbal Communication
3.Active Listening

7. #1
 Uses oral words or written
words
 Easy to understand
 They are highly structured
 Less possibility of distortion
of information
 Leads to prompt
interchange of information
 It doesn’t essentially
requires the presence of
both the parties

8. Knowing What to say
Knowing how to say

10. #2
 Exchange of
information by
wordless cues
 It has more
chances of
confusion and
misunderstandi
ng the
message
 High possibility
of distortion of
messages
 It requires the
presence of
both the
parties

11. Pay close attention to what the person says
Pay attention to discrepancies
When in doubt, ASK
Maintain comfortable eye contact
Maintain an open body position
Avoid fidgeting

13. #3
We listen to
obtain
information
We listen to
understand
We listen for
enjoyment
We listen to
learn

14. Pay attention
Provide feedback
Defer judgment
Respond appropriately

15. Don’t talk- LISTEN
Don’t jump to conclusions
Listen between the lines
Ask questions/ paraphrase
Don’t get distracted by
environment
Keep an open mind
Be willing to listen to
someone else’s point of
views and ideas
Provide feedback
Take advantage of your
brain power