This document discusses verbal and non-verbal communication and how misunderstandings can occur. It notes that non-verbal communication like body language, gestures, and facial expressions are an important but often overlooked part of communication. Misunderstandings happen when people do not pay close attention to the verbal and non-verbal signals being sent. Both positive and negative non-verbal cues can influence whether a message is received clearly or leads to confusion and distrust. The conclusion emphasizes that all forms of communication, both verbal and non-verbal, can potentially result in misunderstandings if not properly listened to and understood.

1. How can we explain verbal misunderstandings?

2. Body language is the quiet, secret and most powerful language of all, it is a complicated but important part of communication.The importance of non-verbal communication has grown rapidly over the last few decades. Many people pay very little attention non-verbal messages and body signals, concentrating on more on words. It is important to note that non-verbal communication is really about a lack of words, rather than a lack of vocalization, non-verbal communication is essentially without the use of words through gestures.Non-verbal signals can produce a sense of interest, trust, and desire for connection. The way react tells the other person whether or not you care and how well you are listening. Non-verbal signals can also create distrust, disinterest, or confusion.

3. Non-verbal communicationNegativePositiveSmiling

4. Turn and face speaker

5. Use gestures of understanding

6. Look at the person but be aware of their comfort

7. Frowning