1.
S.R. Istral
CSD 20
Communication style &
Interpersonal skills

2.
What is Communication
Communication is the act of giving, receiving, and sharing information -- in other words, talking or
writing, and listening or reading. Good communicators listen carefully, speak or write clearly, and
respect different opinions.
Strong communication skills can help kids interact both face-to-face and in the online world. Texting,
chatting, and posting responsibly depends on understanding how words and images affect others. You
can help kids develop their communication abilities by teaching them to use social media responsibly,
modeling positive communication, and watching movies and TV shows that emphasize the value of
healthy communication.

3.
Effective
communication
Effective communication is about more than just
exchanging information. It's about understanding the
emotion and intentions behind the information. As well
as being able to clearly convey a message, you need to
also listen in a way that gains the full meaning of what's
being said and makes the other person feel heard and
understood.
Effective communication sounds like it should be
instinctive. But all too often, when we try to
communicate with others something goes astray. We
say one thing, the other person hears something else,
and misunderstandings, frustration, and conflicts ensue.
This can cause problems in your home, school, and work
relationships.

4.
Categories of communication
What we do while we speak often says more than
the actual words. Non-verbal communication
includes facial expressions, posture, eye contact,
hand movements, and touch. For example, if
you’re engaged in a conversation with your boss
about your cost-saving idea, it is important to pay
attention to both the their words and their non-
verbal communication. Your boss might be in
agreement with your idea verbally, but their
nonverbal cues: avoiding eye contact, sighing,
scrunched up face, etc. indicate something
different.
Verbal communication occurs when we engage
in speaking with others. It can be face-to-face,
over the telephone, via Skype or Zoom, etc. Some
verbal engagements are informal, such as
chatting with a friend over coffee or in the office
kitchen, while others are more formal, such as a
scheduled meeting. Regardless of the type, it is
not just about the words, it is also about the
calibre and complexity of those words, how we
string those words together to create an
overarching message, as well as the intonation
(pitch, tone, cadence, etc.) used while speaking.
And when occurring face-to-face, while the words
are important, they cannot be separated from
non-verbal communication.
NON-VERBAL
COMMUNICATION
VERBAL COMMUNICATION

5.
Categories of communication
We are a visual society. Think about it, televisions
are running 24/7, Facebook is visual with memes,
videos, images, etc., Instagram is an image-only
platform, and advertisers use imagery to sell
products and ideas. Think about from a personal
perspective – the images we post on social media
are meant to convey meaning – to communicate
a message. In some cases that message might be,
look at me, I’m in Italy or I just won an award.
Others are carefully curated to tug on our
heartstrings – injured animals, crying children, etc
Whether it is an email, a memo, a report, a
Facebook post, a Tweet, a contract, etc. all forms
of written communication have the same goal to
disseminate information in a clear and concise
manner – though that objective is often not
achieved. In fact, poor writing skills often lead to
confusion and embarrassment, and even
potential legal jeopardy. One important thing to
remember about written communication,
especially in the digital age, is the message lives
on, perhaps in perpetuity. Thus, there are two
things to remember: first, write well – poorly
constructed sentences and careless errors make
you look bad; and second, ensure the content of
the message is something you want to promote
or be associated with for the long haul.
VISUAL COMMUNICATION
WRITTEN
COMMUNICATION

6.
Benefits of effective communication

7.
1. Creates better relationships
✦ Relationships built on the solid ground of good communication tend
to be stronger and can even help participants find opportunities for
personal growth.
✦ At a fundamental level, better communication builds trust and is
particularly effective in improving teamwork. When multiple people
work toward the same goal, a clear and straightforward
communication strategy boosts productivity and speeds up problem-
solving by reducing misunderstanding and confusion.

8.
2. Helps handle conflicts better
✦ As we work our team-building muscles and strive for strong
communication, we understand all sides of a conflict to provide
better resolution. Many disagreements happen due to
miscommunications or individuals not being heard. Giving everyone
the chance to speak and explain their point of view makes it easier to
prevent conflict and misunderstandings.
✦ For example, in the workplace, effective communication handles
conflicts better and strengthens the company’s culture. This ensures
better business success and looks great to recruiters looking for work
environments with high job satisfaction and employee engagement.

9.
3. Builds empathy
✦ Understanding why people feel the way they do is the basis of
empathy. When we become active listeners, we boost our personal
and professional relationships through a greater understanding of
the people around us and their points of view.
✦ Maintain eye contact (without staring) when talking face-to-face and
look for nonverbal clues from facial expressions and body language.
Paying attention this way helps us get a fuller picture of our
conversation partner’s emotional state and helps us respond
thoughtfully.

10.
4. Increases self-awareness
✦ We develop our soft skills and awareness as we continue to be
attentive and understanding. We recognize our own emotions and
notice how they change in certain circumstances. Being self-aware is
one of the most important factors in effectively interacting with
others.
✦ For example, we might notice that our body language is “closed” or
unfriendly if our arms are crossed and we’re not smiling. Knowing
this, we can begin to understand the importance of different forms of
communication (verbal or nonverbal) and how they affect all parties
in a conversation. Focusing on sitting with open posture and a
friendly face will put both parties at ease.

11.
5. Builds trust
✦ The benefits of effective communication include encouraging trust in
other people. If our conversation partners know that we value truth
and authenticity, they’re more likely to trust and build stronger
relationships with us. When we have conversations with other great
communicators, we reinforce this skill in each other through
attention and feedback.

12.
Communication process

13.
Ways to Improve Your Communication Skills

14.
1. Listen, listen, and listen
✦ People want to know that they are being heard. Really listen to what the
other person is saying, instead of formulating your response. Ask for
clarification to avoid misunderstandings. At that moment, the person
speaking to you should be the most important person in your life. Another
important point is to have one conversation at a time. This means that if you
are speaking to someone on the phone, do not respond to an email, or send
a text at the same time. The other person will know that she doesn’t have
your undivided attention.

15.
2. Who you are talking to matters
✦ It is okay to use acronyms and informal language when you are
communicating with a buddy, but if you are emailing or texting your boss,
“Hey,” “TTYL” or any informal language, has no place in your message. You
cannot assume that the other person knows what the acronym means.
Some acronyms have different meanings to different people, do you want to
be misunderstood? Effective communicators target their message based on
who they are speaking to, so try to keep the other person in mind, when you
are trying to get your message across.

16.
3. Body language matters.
✦ This is important for face-to-face meetings and video conferencing. Make
sure that you appear accessible, so have open body language. This means
that you should not cross your arms. And keep eye contact so that the other
person knows that you are paying attention.

17.
4. Be brief, yet specific
✦ For written and verbal communication, practice being brief yet specific
enough, that you provide enough information for the other person to
understand what you are trying to say. And if you are responding to an email,
make sure that you read the entire email before crafting your response. With
enough practice, you will learn not to ramble, or give way too much
information.

18.
5. Write things down
✦ Take notes while you are talking to another person or when you are in a
meeting, and do not rely on your memory. Send a follow-up email to make
sure that you understand what was being said during the conversation.

19.
What is interpersonal skills
Interpersonal skills are the set of skills we use to interact and communicate with others.
We demonstrate interpersonal skills whenever we engage with people around us, and they determine
our ability to build relationships and work with others.
Having strong interpersonal skills can improve your ability to do well in interviews and build
productive, long-lasting relationships in your personal and professional life.

20.
Benefits Of Interpersonal Skills
✦ Life Management Tools
✦ Improve Your Employment Potential
✦ Win In A Job Interview
✦ Interpersonal Skills Make You A Great Leader
✦ Interpersonal Skills Can Make Your Business Successful

21.
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