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EMPATHY IS YOUR
SUPERPOWER!:
SERVING TEENS IN POVERTY
Beth Crist
Colorado State Library
Small group discussion
• What resonated with you?
• What challenges/barriers do these teens
face in using libraries?
• Wha...
In your library: customer service
• Ensure teens feel safe & welcome
• Build relationships & trust
• Respect & dignify tee...
In your library: collections
• Acquire YA lit & films that portray teens
in poverty; actively feature them
• Have referral...
In your library: programs
• Teen job fairs
• Tutoring
• Computer classes
• Tech petting zoos
• Summer food programs
• Resu...
Outside the library: partners
• Schools
• Afterschool programs
• Social service agencies
• Houses of worship
• Local gover...
Outside the library: outreach
Where:
• All partner locations
• Via bookmobiles
• Community centers
• Goodwill, etc.
What:
...
Promotion
Where:
• All outreach locations
• Radio
• Big box stores
• Public transit
• Laundromats
Thank you!
Beth Crist
Crist_b@cde.state.co.us
CATS: Serving teens in poverty
CATS: Serving teens in poverty
CATS: Serving teens in poverty
CATS: Serving teens in poverty
CATS: Serving teens in poverty
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CATS: Serving teens in poverty

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Presentation from the 2015 CATS (Children & Teen Services Division of the CO Association of Libraries) Winter Workshop at the University of Denver.

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CATS: Serving teens in poverty

  1. 1. EMPATHY IS YOUR SUPERPOWER!: SERVING TEENS IN POVERTY Beth Crist Colorado State Library
  2. 2. Small group discussion • What resonated with you? • What challenges/barriers do these teens face in using libraries? • What opportunities are there for libraries to meet their needs?
  3. 3. In your library: customer service • Ensure teens feel safe & welcome • Build relationships & trust • Respect & dignify teens; recognize their assets • Include teens in poverty in leadership roles • Use people-first language • Be flexible to reduce barriers to library use • Train staff on issues of poverty
  4. 4. In your library: collections • Acquire YA lit & films that portray teens in poverty; actively feature them • Have referral info at YA desk for services for low-income families • Display materials on college scholarships & about your community college
  5. 5. In your library: programs • Teen job fairs • Tutoring • Computer classes • Tech petting zoos • Summer food programs • Resume & job search help • College scholarship workshops • Book discussions with books featuring teens in poverty
  6. 6. Outside the library: partners • Schools • Afterschool programs • Social service agencies • Houses of worship • Local government • Boys & Girls Club, YMCA, other nonprofits • Homeless shelters, housing developments • Planned Parenthood • Juvenile detention centers • Suicide prevention services • Universities (can provide students to volunteer that also serve as role models)
  7. 7. Outside the library: outreach Where: • All partner locations • Via bookmobiles • Community centers • Goodwill, etc. What: • All in-library programs • Little Free Libraries • Summer reading
  8. 8. Promotion Where: • All outreach locations • Radio • Big box stores • Public transit • Laundromats
  9. 9. Thank you! Beth Crist Crist_b@cde.state.co.us

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